• 1.0 out of 5 stars


    Stopped working after 6 months. Kept getting the very annoying (and compulsory “OK” button) that This Accessory Not Supported. On a brand new Apple iPad Pro 12.9 with the Apple Keyboard?! How does THAT happen? Because Apple (is like a vacuum).

    Look, bottom line, this thing stops working after a VERY short period of time (but, predictably just past the warranty). Of course, this is what I find with ALL Apple products. But in this case, the turn around time was very quick.

    Face it, this thing is a junker with no hope for redemption straight out of box. Don’t believe me? Search online for “This Accessory Not Supported” and other similar Apple language.

    When Apple can’t make products for Apple that work longer than the small warranty, then you know you’ve got problems.

    go with ANYTHING else. Just not this junket.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Open and connect and it works....NOT

    I followed the instructions provided in the box and honestly I was ready to take the product back to apple. Instead of returning the product, I found a YouTube video that addressed my issue.

    First, when I connected the iPad to the keyboard, it did not recognize it immediately. After a few tries of wiggling the iPad on the keyboard, it finally was recognized, Of course after a few minutes of inactivity it gets disconnected again which would be fine if only it reconnected when I woke up the IPad but it doesn’t.

    Very bad product for the price and it doesn’t even bring a back protection. I do miss my ZAGG cover!

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    A love/ hate relationship

    If you’d asked me 1 year ago I would have raved about my Smart Keyboard. I had been waiting for Apple to release a large iPad for years and they finally did. The Smart Keyboard was a brilliant excessory, keeping things light and slim. I would have made good money if I got paid for every referral for this product. My husbands workplace bought the iPad Pro and Smart Keyboard for everyone in his unit after my referral and demonstration. This keyboard is easy to type on and easy for me to use on a table, a desk or even on my lap. This combination was the perfect on the go solution for my needs. That said I am very frustrated with the keyboard failures. After a little more than a year my keyboard stopped connecting 100% of the time. Now it is down to less than 50%. I clean the connectors and wipe everything down and re-try and re-try. Apparently this is not a fluke. Most of the keyboards at my husbands company have also failed and they are choosing other brands to replace them. They are sacrificing many unique benefits of the Smart Keyboard for reliability. I really wish Apple would get to the bottom of these problems because I love this keyboard for all it’s other qualities. I also wish Apple would give some kind of a discount or warranty for those having problems. I hate being out $150 after only a year and having to settle for an inferior product (all things considered except reliability of course).
    If my keyboard were not failing this product would get an enthusiastic 5 stars from me!

    14 of 14 people found this useful

  • 5.0 out of 5 stars

    Well designed solution

    I've been using the Smart Keyboard for about 2 years now. The quality of the keyboard is not going to live up to a "real" keyboard, but it works well enough, and I consider it to be a good trade-off against the compactness and weight of the cover. The magnetic connection makes it a literal snap to attach, always aligning perfectly. And, the material really does keep the screen clean.

    My only complaint is that just recently, a dialog has been popping up occasionally saying that the accessory isn't compatible. I don't know if it's a software glitch or a bad physical connection.

    4 of 4 people found this useful

  • 3.0 out of 5 stars

    Great... when it connects properly

    The only problem I have with this keyboard is that it doesn't always connect properly. In other words, I flip open the keyboard/cover and connect the magnetic connection (like you're supposed to), but when I begin typing... nothing. I try 2-3 more times... still nothing. I have to disconnect and then reconnect the iPad from the magnetic keyboard strip, and most of the time this does the trick. However, what a big pain in the rear-end. Sometimes, I'm in a hurry and need to type something fast, and that's when this little issue goes from being a minor glitch to a HUGE annoyance.

    That said, when the keyboard is working, it's fantastic. I otherwise love it, but this issue with the keyboard not always connecting is pretty annoying for someone like me who does a lot of writing--sometimes at impromptu moments/places.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Amazing when it works; almost NEVER works

    This is an expensive keyboard. It is supposed to be best in class. When I buy Apple, more than with any other product, I expect it to WORK. This product doesn’t work. When it connects, it’s brilliant. But getting this product to connect to my 12.9” iPad is so frustrating. Getting it to connect and stay connected is like balancing an egg on a spoon. Any wrong move and I lose my connection and I have to start all over again. The worst part about this is that when it works, it’s AMAZING. But it rarely works.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    ? Not compatible with 2nd Gen iPad Pro 12.9

    Bought this keyboard and straight out of the box had connectivity issues like many others (only connects around 10%-20% of the time). Seems the keyboard hasn't been updated since the 1st Gen iPad Pro 12.9 (which is what was used for demonstration in store and works flawlessly). However on the 2nd Generation pro the contact pins on the keyboard's connector possibly don't align properly with the iPad connector causing very inconsistent performance. Keyboard was replaced and the replacement model showed the exact same issue while in the store on my 2nd Gen iPad Pro. I won't be purchasing another apple keyboard until the issues are fixed and the model is updated.

  • 1.0 out of 5 stars


    Since I purchased this keyboard - it has not worked properly. It failed to connect about 25% of the time when I first received it. Now - it does not connect at all. It used to give an error message - but now it does nothing. It is a glorified - very expensive - case.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Do not buy the Smart Keyboard before Apple fixes the problem with iOS 11

    I purchased the iPad Pro 12.9-inch, Smart Keyboard, and Apple Pencil as soon as these products came to the market (late 2015), and I thoroughly enjoyed them. However, iOS 11 has made the Smart Keyboard unusable (see discussions.apple.com / thread / 8075772 [remove the spaces to create the URL, Apple does not want you to see this]). The keyboard has three behaviours. 1) The keyboard shows the message "This accessory is not supported by this device" and becomes non-responsive. 2) It is simply not responsive (no error message). 3) Works, which for me is less than 20% of the time. I am a long time Apple user and I have never seen Apple taking so much time fixing a problem (it’s January 2018 and iOS 11 was launched at the end of September 2017). Of course, the iPad Pro 12.9 + Smart Keyboard is an expensive and a niche product. Consequently, the user base is small.

    Until this problem is fixed, simply buy a cover, it will be cheaper and less heavy to carry around. Read the thread (discussions.apple.com / thread / 8075772), you will see that people with brand new keyboards have the same issue.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Connectivity is frustrating, inconsistent — if at all

    New iPad Pro 12 inch , the magnetic connection strip and the metal points is finicky. It rarely actually connects. Cuts out.
    After reading the consistently negative reviews of this Smart Keyboard , I’ll be returning it. This is not a good product.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Nice at first...

    Starts off nice. The Smart Connector is great. But it wears very easily, with letters disappearing after a short period of typing. Also prone to falling apart. I expect better from Apple.

  • 1.0 out of 5 stars

    Excellent Concept, But Not Durable!

    This is by far the best keyboard for the iPad pro that I've tried. It is the lightest, it has the most utility (you can pair it with any number of cases for the back, or not at all), and it works seamlessly in theory. The problem is that theory is not practice. Mine has essentially stopped working like it is supposed to. I repeatedly get "Accessory Not Supported" error messages that I have to dismiss, and it's only after long amounts of jiggling, pleading, etc. that I can even get my iPad to recognize the keyboard and begin typing. Given the cost of this device, I would expect something with far more durability and accordingly cannot recommend it.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Hot Garbage

    I wish I could give this keyboard 0 stars, because it simply doesn't work. It's attractive and feels good to type on, given the form factor, but the two that I bought both exhibited the same connectivity issues that other reviewers have mentioned.

    The keyboard will random disconnect in the middle of use with no discernible reason or pattern. There is also no dependable way to reset the connection. It's just a matter of patiently physically disconnecting and reconnecting until it decides it wants to work. These connectivity issues will crop up multiple times a day during a normal workday, making the keyboard completely unusable for my use case.

    This product is absolute trash. It's insulting that Apple has continued selling it, knowing that these problems have existed for more than 6 months. I'm sorry, but unlike at least one other reviewer here, when I spend over $150 on a keyboard, I expect it to at least perform its basic functionality seamlessly. Some of these reviews give credence to the "Apple sheep" jabs that are often thrown our way.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Keyboard disconnects when using on uneven surface (like a lap)

    Using this Apple keyboard has been frustrating. After three months I find that the keyboard disconnects from the iPad frequently unless it is sitting perfectly flat on a stable surface. I prefer to use iPad on the sofa while it rests on my lap (like a laptop). I frequently have to re-seat the ipad on the magnetic connector to get the keyboard to engage, which disrupts my workflow and creates frustration.

    I wish Apple had used a more stable connector.

    When I purchased this keyboard I knew that there were no volume and brightness keys. After three months of use, I now sorely miss them. Having to move my hands away from the keyboard to use the physical volume button or to navigate to the brightness control panel interupts workflow more than I had assumed. It is irritating.

    I am now looking at bluetooth keyboards to replace this one. I just doesn’t work the way I had hoped it would. For how I use iPad, this keyboard gets in the way more than it helps.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Doesn’t work

    This thing is a piece of garbage! I just got it with a new iPad, and it won’t connect. After an hour of trying, it worked for a second, then stopped again. After reading the terrible reviews, I’m just returning it for a refund. I’m not even going to mess with it anymore.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Fails to connect ...

    I don’t like the mushy keys. Maybe if it could stay connected I would use it enough to get used to it.

    Mine is junk.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Keyboard unresponsive after wifi popup window

    Every time our hospital Wifi window pops up asking if I want to join the network the keyboard becomes completely unresponsive. To get the keyboard working I need to push the power button and then turn it back on. Unfortunately, that disconnects me from the wifi network as well. Apple, please address this functionality issue! Popups should not kill the keyboard!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    I love this keyboard Until it fails to detect.

    I love this functional and versatile keyboard very much—but unfortunately—until it fails to detect iPad 80% of the time. I went through several replacements (including brand new keyboard on sale in store) until I got full money back from Apple. Genius Bar even tried it out on iPad on display but to their dismay, it does not work! I am hoping Apple fixes the issue for the next version. Great idea but does not work!

    21 of 22 people found this useful

  • 4.0 out of 5 stars

    Pretty good, but the price is a bit much.

    I’ll hand it to this cover/keyboard. It’s simple, it works like it’s supposed to. Handy and lightweight. Folds easy and feels good to type on. Heck, I’m using it to write this review. It’s very good at doing what it’s supposed to do, and the shortcut keys are super handy.

    Only downside is the price. You could probably find a 3 party keyboard for a lot cheaper with better protection. That’s my only gripe. But I wanted to indulge when I picked up the 12.9 iPad Pro 2017 edition, so I bought this with it.

    Besides the price, I highly recommend.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Horrible product - do not bother

    I’ve used the Smart Keyboard with a brand new 12.9-inch iPad Pro for about two months now. I’m left to conclude that this is an exceptionally flawed product of the likes I have never seen from Apple. I’m uncertain if it is a hardware or software issue, but my keyboard quite simply does not work as advertised. I flip the keyboard to type mode, and the software keyboard remains up and the hardware keyboard unresponsive. I have to disconnect and connect the keyboard anywhere from 5-10 times for it to work. This happens every single time I try to use it. If it is balanced on my lap, a slight movement will disconnect the keyboard and start this process all over again necessitating 5-10 reconnections. As I sit on a cramped airline seat writing this review, I’ve connected and disconnected the keyboard about 15 times and it still refuses to work. I scheduled a Genius Bar appointment, went in and outlined my issue, and was told that this is just how it is with this product. Unbelievable. I thought iOS 11.2 would correct the issue, but it has not. I will continue to complain until Apple does something about this!

    38 of 47 people found this useful