• 3.0 out of 5 stars

    Great keyboard but now having issues

    I bought this item just over a year ago. It has a great feel to the keyboard, although it did take a bit of time getting used to the flatter keys. I use it all the time for uni work and it has been great. No need to worry about the battery going dead as it runs off the iPad and the connectivity has been great.
    However since I have done the last update on my iPad I seem to be having issues every time I come to use it. It constantly gives me the message that the 'accessory is not supported'. The only way to get it to work again is by restarting the iPad with it disconnected. I really hope that this can be sorted in the next software upgrade as at this price and an apple product I would expect more

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Awesome Keyboard!!!

    This keyboard is great! Looks good on the iPad Pro and functions like a dream! Definitely worth the money!

    5 of 8 people found this useful

  • 2.0 out of 5 stars

    Smart keyboard SYOPS working!

    I LOVE all things Apple, but when this keyboard just stops working for NO REASON at all and you try to have it repaired and the Apple Care just expired and well, that is TOO BAD for you! Just stops working and get an error message "device not supported" and apparently this is a problem many people have seen. Too bad, as much as I love Apple I am NOT HAPPY!

    20 of 21 people found this useful

  • 3.0 out of 5 stars

    Silicone back for Gen 2

    Considering purchasing this product, but does not look like it covers the back of the iPad. My father has the iPad Pro 1st Generation case and he has the silicone case to cover the back as well. I really want to buy this Apple Keyboard but only if Apple can release a silicone back for the 2nd Gen iPad Pro like the 1st Gen one. I hope they pay attention to this post because I can't be the only one who wants to see this.

    18 of 23 people found this useful

  • 1.0 out of 5 stars

    Consistently fails just after the warranty period

    Got the keyboard along with my ipad pro some 2 years ago. While I have several gripes with the ergonomics (mainly the angle of the screen when typing), generally, I was very happy with the product. About 1 year mark, started getting the message that "Accessory is not supported" with intermittent keyboard failures. Refolding the keyboard a couple of times helped with the issue but it kept coming back with increased frequency. Took it to the apple store and got it exchanged. New keyboard worked flawlessly for about 8-9 months and failed again in the same way. Now out of warranty and need to spend another 250 CAD for a product I know will fail in 9-12 months.

    Bottom line is that I cannot recommend this product purely for poor quality. I have a number of apple products and had very few issues but in this case, I am extremely disappointed. 1 year lifespan for an expensive accessory that consistently fails does not align to what Apple stands for. Would rank zero stars.

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Five stars all the way. And I've tried others...

    The Smart Keyboard is a must have for iPad Pro. It is ideal. Compact, easy to use, does exactly what I would expect it to. I misplaced mine and bought a couple others and just ended up returning them. Lesson learned. Stick with the one that was made for it.

    7 of 9 people found this useful

  • 5.0 out of 5 stars

    Great Keyboard!

    I purchased the 12.9 inch iPad Pro and the Smart Keyboard in place of a laptop for my Masters program and it has been a great decision. I have yet to have a situation where I wish I had a laptop instead. Having an iPad that is so responsive and can do really anything I need, as well as something that is highly portable, is a must have for any graduate student. The keyboard is a great addition to the rig. It is highly responsive and I can actually type faster with the iPad keyboard than on my desktop keyboard at work. I highly recommend the product.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Another Sign of the Decline of Apple

    This keyboard is a waste of money. Yes, it works great once you get the iPad to recognize it, but that can take some doing and a considerable amount of time and fumbling. I guess for people who use the iPad for fun, it's OK. But it's a WORK tool for me, and an undependable work tool is worse than no tool at all. I've bought several keyboards for iPads, none of which worked very well and were just one more piece of stupid technology I had to haul around, which is what technology has turned into. I thought since Apple made this keyboard, it would work. It does when it feels like it, similarly to the way cats follow commands. But unlike cats, computers are an unfortunate necessity in the workplace, and if they aren't reliable, they're useless. This is one of three pieces of equipment I've purchased from Apple in the past two years that does not do what I very SPECIFICALLY said it needed to do. That's over $5,000 I've spent for tech that is basically used as a doorstop and a paperweight. Apple's sales team can no longer be trusted. Like most sales in the U.S., they will say anything. Thank God for Apple Care. They can't fix the $5,000 of lies, but they will at least tell you the truth. Of course, by then, you've wasted the money.

    43 of 78 people found this useful

  • 2.0 out of 5 stars

    Love / Hate Relationships

    I started out really liking this keyboard. It was responsive, reasonably sleek as a cover, not to heavy. The keys felt good if not quite what I prefer, a little flat but a good size.

    At some point, maybe the release of iOS 10, it became 50/50 or 30/70 whether it worked or not. "Accessory Not Supported" was the taunt from my iPad, leading to restart, removal, cleaning of contacts, and seeing if it worked. None of these steps improved the performance.

    Apple has a problem that as of when I stopped using the keyboard they hadn't addressed. Caveat emptor, folks.

    38 of 43 people found this useful

  • 1.0 out of 5 stars

    such a shame

    It failed shortly after the warranty expired. Frustrating. Expensive. Disappointing. I can't justify buying another one.

    48 of 56 people found this useful

  • 5.0 out of 5 stars

    awesome and smooth

    I have just ordered the 12.9-inch iPad Pro 2017 model and will be getting this keyboard. I've had the 9.7 iPad Pro and use the Smart Keyboard on that one (that 'kit' will be going to my parents :-D ) One of the things I love about the keyboard is the slim softness of the keys. It requires little pressure and just feels like you are gliding along. The magnetic side connection is a no-brainer and you just hold it near and let it tuck itself into place. I have yet to scratch my iPad. I notice like on most devices with magnetic connectivity, if you get dust or dirt it needs to be wiped clean. Keeping one's tech equipment is a good practice anyways. I am excited to be able to get it for the larger model. I will have to get a third party case for the back but there are many excellent ones out there so I'm not worrying. All in all I adore this keyboard.

    11 of 17 people found this useful

  • 2.0 out of 5 stars

    Quality Control?

    I enjoyed using this keyboard, but I noticed that the plastic part that snaps onto the iPad marred the finish over time. So, I ended up returning it back to the Apple Store for a refund.

    If you’ve had one for a while, have a look and I’ll bet that you see yours has been marred as well from just usage.

    I expect better from Apple!

    Disappointed = (

    11 of 18 people found this useful

  • 2.0 out of 5 stars

    Like it, but needs improvement

    I have owned the Smart Keyboard for 9 months now. My initial impressions were "wow". The feel is definitely different, but it didn't take long to orient myself to the keyboard. The romance wore off once I started experiencing poor typing performance while situated on my lap. It must be supported under the keyboard or else the keystrokes are not registered. I have resorted to using a laptop pad under the keyboard to give better performance. The second major disappointment is the keyboard will randomly stop receiving any keyboard strokes. I have removed the iPad Pro from the connection to the Smart Keyboard, cleaned it, to no avail. The only solution is to turn the iPad Pro completely off and then turn on. Then the keyboard works. The maximum amount of time I have been able to use the keyboard without any problems is no more than a week. Then I must turn it off and on again. I have called Apple about the problem and the pretend they know how to solve the problem to no avail again. The only solution Apple has given is to take it in to an Apple Store to troubleshoot and possibly replace it. My opinion is the keyboard it too delicate. When the keyboard is in the typing position and I want to fold the keyboard in front of the screen to pack it the keyboard has a tendency to flop down and hang. This has happened to me a number of times. I think the wiring inside gets damaged each time the keyboard dangles down. I would have rated the keyboard 1 star, but I do like it minus the problems. Apple, do something more than just extend the warranty to 3 years. Improve the design.

    21 of 23 people found this useful

  • 1.0 out of 5 stars

    Brilliant - IF it works

    I got an iPad Pro and the Apple cover for the back plus the Smart keyboard about 10 months ago. Superb - IPad is a dream, and though it was cumbersome compared with the old iPad2 I was used to carrying around, I soon got used to it.
    I also got used to using the keyboard for typing. It's excellent - I coped with lack of hard £ button etc, just really good to be able to type quickly and horizontally while the screen is facing you.

    BUT BUT BUT - after updating the operating system I started getting the "This device is not supported " message. Initially closing apps and restarting often got rid of it. Now it doesn't, and my £130 keyboard is an expensive and second-rate screen protector.

    I've been on many forums and it is clear that this is a very common problem worldwide; and that Apple appear not to be interested in acknowledging or solving it. I like My iPad and invested over £1100 on it, so will not be changing anytime soon. But when the time comes to upgrade, if this hasn't been sorted out, Apple will lose a customer. Shocking. Apple used to be hyper-dependable. Things just worked and they fixed problems quickly. Now.....

    10 of 10 people found this useful

  • 5.0 out of 5 stars

    Excellent! This keyboard is part of what makes your iPad Pro a 'pro' device

    I have been using my Apple Smart Keyboard with my 12.9" iPad Pro on a daily basis for about a year now. After having tried the Logitech (nice but enormous, bulky and heavy) and the Zagg (even MORE enormous, bulky and heavier) I finally tried the ASK. Wow, what a difference. Sure it isn't backlit and doesn't have the function key row but there are plenty of shortcuts and if you know how to use the screen prompts you dont miss a thing. Other than the charging and dragging around a ridiculously big and heavy cane that completely negates the point of having a slim mobile device.

    I am also a bog fan of the fantastic virtual keyboard but when I need to write an article or longer document in Word I always rely on the ASK. I am a CLE instructor for lawyers here in Florida and also nationally and I have demo'd this item to many of my clients and students and lots have gotten one afte being hands-on for a ew minutes. You simply will not find a sleeker, better designed option to enhance your IPP experience. What else would you expect from the same designers who created to IPP itself anyway? Looking forward to the evolution of the product with more features too but thee is nothing at all wrong with this product in its current form!

    11 of 15 people found this useful

  • 1.0 out of 5 stars

    Works when it wants too

    I purchased this keyboard to compliment a gift of the 12.9 iPad Pro in late January 2016. The keyboard's angle causes constant issues with touching the screen while typing. All of this I could live with until the advent of iOs 10 when the device started telling me that it was no longer supported. I have read articles from various apple trade journals stating that Apple is revising its warranty on this keyboard. First articles started appearing in print in May. When the keyboard was brought to the Apple Store in New Orleans everyone stood around scratching their heads. I was turned away with an explanation that maybe Apple would send out a notice to the stores confirming that warranty. In the meantime I gave up three hours of my day. On the iPad support forum mention is made of hard boot remedies but to no avail. Mention is even made of the warranty revision, but do I want to spend snother three hours waiting to be turned away again? I think not! Do I recommend? Not only no but Heck no

    121 of 136 people found this useful

  • 1.0 out of 5 stars

    Expensive and unreliable...

    I bought this Apple keyboard with my 12.9 inch iPad Pro. It worked fine for the first six months. Then the dreaded message "This accessory is not supported by this device" started to show up. Now at one year, the message pops up almost every five minutes. Apple has yet to provide a solution to this flawed product.

    I've kept it for two reasons. 1) it still protects my iPad screen. 2) it provides much better support in the tilted reading position than the $60 Apple cover (without the keyboard).

    One effect from Apple failing to provide a solution => lost sales for Apple. Many of the students I teach at our local community college have commented after seeing my frequent "dreaded" message that they wouldn't buy this accessory.

    I'll revise my review if Apple corrects this problem.

    48 of 50 people found this useful

  • 1.0 out of 5 stars

    Lacks durability

    This was a great keyboard for about a year. I loved the keyboard's feel and that it doubles as a cover. After about a year, I started getting an error message that the "device was not compatible" and/or the keyboard would simply not work. I would have to do a reboot to get it to work again but would quickly stop working. Not sure if this is hardware issue or an issue with one of the updates but now I basically have a $170 cover. On Apple discussion boards there are many people with the same problem, so it is not unique to me. Very disappointed.

    40 of 42 people found this useful

  • 5.0 out of 5 stars

    Expensive, but I would buy it again without hesitation!

    I bought this keyboard along with the silicone backing at the same time when I bought my IPad Pro 12.9". It was very pricy but the only other keyboard offered was by Logitech and that was far thicker and basically turned my IPad into a laptop. Ive been using this keyboard for about 3 months or so now, and as a college student who was just finishing up his second year of college I can definitely vouch for the usability of this keyboard. I like how there is just enough feedback from the keys to ensure you actually hit a key and also that the face of the keyboard feels like a nylon material with no breaks between the keys. This makes it impossible for things like crumbs or dust to get underneath the keys. This feature makes it look very clean and sanitary. In short, buy this. I have enjoyed it every day since I purchased it and I don't have a single complaint, other than the price and the fact the keyboard isn't backlit. However these are pretty minor "complaints", I'd still purchase this again without hesitation. Hope this helps.

    8 of 12 people found this useful

  • 1.0 out of 5 stars

    Poor internal design creates havoc over time.

    I agree with many other reviews on this page about the poor internal design creates problems. The keyboard is indeed comfortable, sleek, and light. However, after a few month of use, it has failed me - now twice. And Apple says "sorry your out of warranty." They replaced my first keyboard after it began and eventually failed for good. (Error message: "Device not supported." is how the keyboard begins to fail.) So... I'm not purchasing a third. Bottom line? Don't buy the Apple Keyboard for iPad Pro. You will find more frustration using it that you will get great use from it in the long run. Find another compatible keyboard (z@99), like the one I used faithfully on my original iPad 2 purchase years ago. Never had a problem with it.

    111 of 123 people found this useful