• 2.0 out of 5 stars

    Smart keyboard not a smart purchase

    First of all, I'm not even typing this review on the keyboard because it is not much fun to type on. The keys are too small and too close together and it is far too easy for your fingers to hit the wrong keys. I am a much better typist using the on-screen keyboard than I am with the Apple board. Granted, I have only had the keyboard a couple of weeks, so perhaps I will eventually get used to the key spacing. But the most glaring, and in my opinion, unforgivable problem with this keyboard is the lack of any way to enable dictation while the board is attached to the iPad. This is what I would call an incredibly terrible oversight and completely unlike what I have come to expect from Apple. To spend the kind of money they're asking for this keyboard, and then to lose the ability to dictate, is unbelievable. It's like no one at Apple seems to sweat the details anymore, once Steve Jobs passed away. It just seems like everything is "good enough" and no extra effort seems to go into making things Insanely great anymore. This keyboard is a perfect example of this attitude—a mediocre product that doesn't live up to the level of excellence we used to expect from Apple. If I were to have the opportunity to do this all over again, I would have never purchased this keyboard and I don't recommend it to anyone else, at least until they fix the glaring lack of a way to enable dictation.

    21 of 22 people found this useful

  • 2.0 out of 5 stars

    Not well made.

    While I like backlit keys, etc. that come with after market keyboards, I love having an apple product made for my iPad Pro. I find it works very well with an occasional glitch. However, I have had it for less than a year, and it is fraying on the edges and the borrow corner of the keyboard is ripping apart. So now I need to wonder if I should replace with the same thing, or buy something after market.

    22 of 22 people found this useful

  • 1.0 out of 5 stars

    Difficult to use.

    Ver unhappy with this product. It offers no protection for the iPad. It is difficult to attach the iPad and it falls out when you try to open and reposition,

    25 of 36 people found this useful

  • 3.0 out of 5 stars

    Functionallly a great product with poor quality and execution.

    This is a product that I use on a daily basis (I'm writing this review with the keyboard) and the keys and simplicity of use are great. It is easy and comfortable to type documents and long emails and anything else of length where the touchscreen keyboard becomes an annoyance. The keyboard along with the Apple Pencil (which I also use daily) were the reasons that I purchased an iPad Pro.

    HOWEVER, within a few weeks of getting the keyboard, the plastic started to fray and come apart. The Apple Store replaced it for me, but didn't really want to. Now, I am about 10 months in on the 2nd keyboard and the plastic is fraying again. At $150 for an accessory to an already expensive iPad I would have expected an apple product to hold up much better. The keyboard still works, but it looks terrible and I use it in a professional environment and don't like the sloppy look. So far it still works, but I wonder for how long given the shape its in. Also, while the keyboard attaches by magnet it seems the magnetic connection is weakening too.

    So, in conclusion I love the usefulness of the product, but am very disappointed by the poor quality and the likelihood that I will have to replace it soon. Given my strong view that this should have held up better and lasted longer I don't know if I will get another one when this one fails or just looks too tattered to use at work. So much for a laptop replacement......

    66 of 67 people found this useful

  • 1.0 out of 5 stars

    No Longer works

    I bought my Smart Keyboard with the iPad Pro 9.7 one year ago. It's now buggy, works only some of the time and frequently get 'this device is not support' messages. Unfortunately, there is no warranty or fix. I use my iPad as a laptop replacement for work. I popped the Logitech keyboard on and BAM, works like a charm. I prefer the Smart Keyboard because it's light weight, acts as a cover and is easy to type on, but it's not very Smart.

    76 of 79 people found this useful

  • 2.0 out of 5 stars

    Build quality Edges/Seams Split Or Frayed.

    I don't usually bother to write reviews for products, but my disappointing experience with the 9.7in iPad Pro Smart Keyboard has prompted me to write something.

    My main gripe is with the seams along the edge of the keyboard, and I'm surprised that other reviewers have not picked up on this. It can't be just me, can it?

    Basically, when I hold the iPad by its sides in the landscape position with the Smart Keyboard folded behind, (I presume this is an "authorized" folding position!), the edge or seam of the keyboard has split, dented and frayed. Presumably due to the side pressure from holding the keyboard.

    Earlier this year, the problem was so bad I went to the Apple Store for a replacement. I'm glad they were so willing to do this as it was within the one-year warranty. At the same time though, the guy in the Apple Store told me NOT to hold the iPad like that! Really? Yet another occasion when Apple is dictating how we should hold their product? #SmartkeyboardEdgeGate!

    Following the replacement in January I have been really careful not to put excessive pressure on the seams when I use the device, however today I couldn't believe it when I noticed THE SAME WEAR is starting to happen again in the same edge position of the keyboard!

    My only thoughts are to try to ask for yet another replacement, and from now on, always detach the keyboard when not in use. In my opinion this defeats the idea of having a Smart Keyboard in the first place.

    2 stars because I don't have a beef about the actual keyboard feel and functionality, yes it can be a little glitchy but nothing is perfect. The lack of backlight doesn't bother me and i haven't noticed the lettering wearing off (perhaps because I'm on the replacement?). It's the poor build quality of the edge seams that's really spurred me on to write this review.

    Really disappointed Apple!

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    low quality from Apple - not recommended

    Stopped working after several months. IPad can not recognise it anymore.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Embarrassment for Apple

    No backlit keys, no options for tilt, low response. No real protection for the iPad. Way over priced.

    174 of 185 people found this useful

  • 5.0 out of 5 stars

    Interacting with my iPad Pro is so much easier!

    This Smart Keyboard makes long typing sessions so much more enjoyable. And, I'm loving the keyboard combinations like CMD + C/V/Z and CMD/OPT/SHIFT + arrow keys! I'm beginning to use my iPad Pro more like a desktop than a tablet now. Thanks, Apple!

    18 of 22 people found this useful

  • 2.0 out of 5 stars

    Stopped working after 4 months

    Stopped working after four months. I can't recommend this overpriced product.

    44 of 52 people found this useful

  • 2.0 out of 5 stars

    There is no way to stand my iPad in any comfortable viewing angles

    The keyboard is OK, I do like the fact that the keys are not that rubber fake button type thing. I have tried to stand my iPad up with this case and it does not work in any form or fashion. Who does anything on their device with it sitting at a 90 degree angle? No one! I like that fact that it is slim and fits the iPad snug but I can never figure out what the to do with it while I'm just using my iPad. Even this review is typed on a Targus Bluetooth keyboard and that Smart Keyboard that is made by Apple is folded under my iPad at this time.

    25 of 30 people found this useful

  • 1.0 out of 5 stars

    Not designed well...at least for the 9.7 inch iPad Pro

    As a keyboard, the iPad is too heavy and causes the the keypad to tilt up, which is horrible for typing. As a cover, it can be tough to hold because of the way the keypad sits on the iPad.

    61 of 65 people found this useful

  • 1.0 out of 5 stars

    Doesn't work

    I was excited to use my new ipad, and after a couple of months, i noticed some freying around the keyboard. I have never dropped my ipad, and now the thing half the time says this accessory isn't supported, and sometimes it won't even pop up

    60 of 65 people found this useful

  • 5.0 out of 5 stars

    Exceeded my expectations.

    I recently wanted to get an iPad Pro for school to replace my Air 2 and help with all the PowerPoint presentations I edit for my college classes. I originally just bought the Pro and Apple Pencil, thinking I could just use the Smart Cover for my Air 2 as a stand for the Pro and my Logitech Keys-to-Go keyboard like before. Thankfully, the old Smart Cover wasn't compatible with my new Pro so I got the Smart Keyboard instead. It took some getting used to the different ways you can fold it and the way the keyboard felt compared to others that I was used to, but once you do it adds such great utility and convenience to the Pro. The keys feel pretty nice and I love the sound they make when you type away on them. I like how you can easily switch from type mode to flat when you need to start writing/drawing with the Pencil. And it even has the 2 positions from the Smart Cover (The "Watch" position is much more vertical than the Smart Cover version; I'm guessing to differentiate itself from the "Type" position).

    I didn't expect to like this product that much but it has been a pleasant surprise for me. Highly recommended.

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    Terrible value. Poor design.

    My rating: 1.5 out of 5

    I only would recommend this keyboard if:
    -you want to have an accessory that uses the Smart Connector,
    -you just want to type in environments that have great lighting,
    -are concerned with having only one side of the device protected,
    -having only 3 viewing angles is acceptable, and
    -are looking for a product that was made by Apple.

    Here's why:
    Sure, it allows you to type. But it's not backlit. That's right. This expensive keyboard for a "pro" device was not designed to be used in all lighting conditions where you may need to see the keys (like dark classrooms, lecture halls or other places life has less than bright environments). Why would you pay over $100 for a keyboard that doesn't have backlighting?

    It can only protect one side of the device. It's not designed to cover both sides. Even though Apple's website mentions it will fold into a cover, it's important to keep in mind that the other side will be exposed.

    Typing on this Smart Keyboard was pleasant for me. But, others did not like the feel of the keys. I do like that this keyboard has a coating that makes it stain, water and crumb resistant.

    I like to watch content on my iPad Pro and this folds into an angle for that. My experience with that angle was not good. The way it folded for watching the screen made it so that the device would topple forward if I swiped or tapped too hard.

    It is also really important to keep in mind that it easily detaches from the iPad Pro. I wanted to love this accessory. But it just wasn't for me.

    66 of 75 people found this useful

  • 5.0 out of 5 stars

    Great Product I Use Daily

    I bought the Smart Keyboard for my 9.7-inch iPad Pro almost a year ago after using the Keys-To-Go with my previous iPad. I LOVE this keyboard and the fact I don't have to charge anything makes my decision a better one. The keys feel natural right out of the box and feel even better now that I've been using them for almost a year. A concern for me was if I would lose typing speed, however that is not an issue at all. This is my go to device if I'm in a tight workspace or in a classroom setting where my MacBook Pro would be a bit too big. I'm at a loss at all the negative reviews of this keyboard; mine has not torn/ripped, there is no problem connecting to my iPad (since the magnets do all the work for you...in 3 seconds), and the keys haven't malfunctioned at all. I highly recommend this keyboard to anyone getting an iPad Pro!

    21 of 23 people found this useful

  • 1.0 out of 5 stars

    The 2nd replacement

    I bought this product last August. I asked for the first replacement at October because of the ripped fabric. Now I'm gonna get the 2nd replacement since the keyboard didn't work. What a great product.

    41 of 49 people found this useful

  • 1.0 out of 5 stars


    I cant believe I am saying this about an apple product, but this is rubbish.
    The keyboard doesn't lie flat
    The keys make typing very difficult
    The whole thing feels very unstable.
    The Logitech Create is a far superior product - yes it might be heavier but it is well worth the extra few grams.
    I probably wouldn't have even bothered leaving a negative review, but for the fact that Apple don't really want it back.
    It was a gift - but apparently I have to get the person who purchased the gift to call them - have you ever heard of anything so stupid.
    It is not even as though they will give anyone a refund - just vouchers!

    5 of 11 people found this useful

  • 5.0 out of 5 stars

    Turned out to be a great purchase. Highly Recommend!

    Before buying this product I read through the reviews to see what people had to say about this keyboard. Turns out many seem to have a problem where their keyboard is floating off the table. As I am loyal to Apple and wanted to get this keyboard for a while now, I proceeded with the purchase. When I first attached the keyboard, I too witnessed the "floating" of the keyboard. After a few minutes of use, it seems to have straighten out and now lies perfectly flat on whatever surface I use. I guess after a using it for a while its lossens up and lays flat on the table as it's supposed to.

    Highly Recommend this product to anyone looking a quality keyboard. While the price can be a little steep, you pay for quality and Apple never fails in that respect.

    1 of 3 people found this useful

  • 5.0 out of 5 stars

    LOVE it

    Since I lug around a heavy Windows laptop as provided by work, my iPad has become my primary consumption device while at home. But I found myself often going back to my laptop when I wanted to write an email, reducing some of the utility I wanted to get out of my tablet. That said, the price of the Smart Keyboard—and concern over whether I was going to defeat the purpose of the iPad form factor—kept me on the fence for a while.

    It has far exceeded my expectations. Here are the pros:

    * I love the feel of the keys, and in an online typing test, my words per minute were only reduced from about 125 to 105, which is more than acceptable for the purposes I use my iPad for.

    * The case is lightweight for all you're getting and a great combination with the Smart Cover form factor I already loved.

    * The viewing angle is great, and I find that the 9.7-inch keyboard balances on my lap just fine. (For particularly long typing sessions, you'll want a flatter surface.)

    * The keyboard shortcuts are great.

    * And I couldn't imagine a keyboard that doesn't use something like the smart connector for all-in-one power.

    Absolutely love it and recommend it if you're looking to increase your iPad's utility closer to the reading/writing you can do on a laptop.

    17 of 18 people found this useful