• 1.0 out of 5 stars

    What a disappointment!

    • Written by David P from Murphy

    I was very excited to see that Apple had redesigned this product. None of my previous 3 Apple iPad Keyboards made it through their first year with disconnection problems. I opened this one to find the finish felt like a very cheap plastic. There were bubbles all over the finish and it was discolored in several spots. When I called Apple support, they said they couldn't send me a new one until this one was returned to their warehouse. I can't even order a replacement because they are now several weeks out on backorder. I'm not left with no way to protect my even more expensive than the last model iPad Pro. What has happened to you, Apple?

    1567 of 1814 people found this useful

  • 1.0 out of 5 stars

    Not worth $200 on any planet. Wait for Logitech or Brydge or other keyboard

    • Written by Cory C from Pleasanton

    Got it because it's the current Day-1 "only" option. It WILL be going back.

    It was my fault for not reading that it does not have a backlit keyboard. Which begs the question. WHAT? WHY? If not, why so expensive?

    A lesson I already knew. Buy the main Apple products, but get the accessories somewhere else.

    1173 of 1315 people found this useful

  • 2.0 out of 5 stars

    Big design flaw - Why would you leave the keys exposed?

    • Written by Thomas B from Austin

    Got this earlier today. I can’t figure out why they removed the flap that covers the keys up for when the cover is closed. It seems like the keys are going to attract a bunch of dirt and get scratched up when its fully opened and not in “keyboard” mode and the keyboard is just facing down on your work surface. And then when the keys are dirty or are scratched they will scratch up the iPad display when the cover is closed.
    I think this is a serious design flaw.
    It does seem more solid and durable than the previous version which I went through a couple of as they seemed to lose their connection to the smart connector on the previous iPad Pro model.

    889 of 993 people found this useful

  • 2.0 out of 5 stars

    An unwelcome cover on a good book

    • Written by David H from Stratford-upon-Avon

    As a keyboard and cover it does the practical requirements. The keyboard is great quality - buttons are satisfying to type with and respond really well. The stand gives a reliable snap when putting the iPad in one of the two viewing angles, and the magnets hold the folio in place well. The problem is that it feels totally wrong - a plastic feeling outer material takes away from the iPad which is inside, and leaves a beautiful device feeling cheapened by what should be a touchable addition, rather than something which I quickly fold behind the display out of sight.

    214 of 253 people found this useful

  • 1.0 out of 5 stars

    Good but very un-Apple

    • Written by Sigmund J from london

    After spending so much money on the new iPad Pro it's horrible to put something on this device that feels so cheap. The keyboard is functional but to have to feel the keys when in a normal browsing orientation feels so very un-Apple. Also it feels like an oversight not to have function keys on an accessory for a 'pro' device. Please, please, please create a superior keyboard folio for the professionals you marketed the new iPad to.

    126 of 145 people found this useful

  • 3.0 out of 5 stars

    The keyboard is pretty good, but it makes the iPAD pretty uncomfortable

    • Written by Allan C from NEWTOWNABBEY

    As a portable keyboard it is decent. Its not a mechanical keyboard like others available for the older model, and it has no backlighting either, but it feels pretty good to type on. Handy for longer emails and other duties.

    My main issue with the design is not the lack of lighting or the keys, but the fact that if you hold it in a traditional tablet way, you end up with your fingers that would normally rest on the back of the tablet hitting the keys. Thankfully that doesn't mean the key presses register as apple disable the keyboard in this position, but it feels awful. It also adds a fair bit of thickness to the overall shape.

    I would like to see the new model from Apple at least featuring some kind of backlit on the keys, for less than ideal lighting conditions. I appreciate that would likely reduce battery life a little, but having the option to have even a minor glow would be great.

    I think its pretty overpriced for what you get, and really only useful for those who need to type a lot on the iPad on the move, and who wont want to carry around a (typically better) bluetooth keyboard with them.

    88 of 99 people found this useful

  • 1.0 out of 5 stars

    What is Apple thinking?

    • Written by FRANK C from SALISBURY

    I had the 11” version of this cover and took it back. There is almost nothing good about it. First of all, it’s wildly overpriced for what it is and the choice of materials. Apple, who used to pride themselves on having beautiful hardware, designs this case that looks like its a cheap copy off a low grade auction site. No Apple branding hurts the visuals even more at the high price they charge for this. There are folks putting stickers all over these things trying to make it look more interesting than what it is. There are only two positions and the upright position is nearly unusable especially on the 11”. They haven’t figured out by now how to make multiple positions? Then there is the biggest issue of not having any side protection at all with this or the standard folio cover. I thought covers were mostly to protect the device and not to show off how clever you can be with magnets. Has anyone seen the drop tests of these on line and how they survive a drop? You are trusting everything to some magnets, which will not help a bit when dropped. Also while the Apple Pencil charging on the side of the iPad is good, it is another thing that offers no protection and is incredibly easy to knock off. That pencil should be in a slot built in to the case with an open spot for it to charge while there. I imagine Speck will have this long before Apple even thinks of it as their cases already have a slot for the pencil, but current models won’t charge yet. No backlit keys, which at this price point is not acceptable, especially when competitors seem to be able to do it for an even cheaper price.. Probably the most laughable thing about this case and what makes it look like it was designed by a six grader is the way the keyboard is exposed when the case is open. Flat out stupid design. Apple has always put focus on how their products feel in the hand and anyone trying to use this case open and having your hands rest on the open keyboard in back is just plain weird and feels terrible. This case makes me feel like it was rushed out against a timeline with no logo, no leather option, poor design with the open keyboard, no protection of the sides and a price which does not reflect the materials. I can only hope Apple puts one of their better design teams on this and comes up with an alternative to this that is in line with the new iPads in a premium leather edition, which this one is clearly not. I think this case is an embarrassment for Apple, and I will keep mine in a sleeve until either Apple or a third party company comes out with a properly designed case.

    83 of 89 people found this useful

  • 1.0 out of 5 stars

    Bad design. Makes new IPad Pro 12.9 less desirable

    • Written by Eduard S from RIDGEWOOD

    I was very excited to upgrade from my first generation iPad Pro to a 3rd generation iPad Pro 12.9. Just before going to the store I saw one review of iPad that mentioned that device together with Smart Folio Keyboard is heavier than the old one. I did not pay much attention to this. So I went to the store and upgraded my old IPad Pro to a new one with New Smart Folio keyboard. Very disappointed with result! Firstly, it is noticeably heavier. Secondly, old keyboard was able to be used as stand for iPad not just like keyboard. So if you want to use cover with stand with this iPad Pro 3rd generation you need to by another case called Smart Folio ( cost $99) which does not have keyboard and only can be used as stand not as a keyboard. This is downgrade compared to previous version of keyboard which could be used with both functionalities. Thirdly, price. At $199 it is a half of the old product. Smart Folio cost additional $99. So, its $300 for both functionalities.
    Apple, this is unacceptable. This is in line with overall price policy of apple of increasing price for everything iPhone, iPad and now accessories. This is the first time that I think that product is a downgrade. I have all apple products, but maybe its time to look for other brands. Apple is out of control because it became very big company. I wonder what’s Apple response to this? We all do...

    90 of 105 people found this useful

  • 1.0 out of 5 stars

    Worst device apple has ever designed.

    • Written by Win C from Atlanta

    This is a first for me, being disappointed about an apple product but let me say, this is probably the worst experience I've ever had with something they have created. Let me start with the major points, (1) if you want to hold it like a tablet (keyboard folded back) you will have to hold it with your hand resting on the keys facing outward, (2) opening the case with a pencil attached at the same time is quite difficult without knocking the pencil off, and (3) there is no longer any microfiber cleaning/protecting your screen while the screen is closed. You might say, "Well these are normal concerns and you just have to adapt to using it better!". Apple has been known for creating a seamless user experience through the marriage of both hardware and software design, and the idea of having to adapt to a device couldn't be more foreign. The material feels cheap for something of this supposed quality and there was no thought given to different use scenarios. If all you need is a well functioning keyboard and will always use your iPad in a laptop orientation, then this is the product for you! The only reason I might keep this is due to lack of options and to wait for something better to come on the market...what a shame.

    87 of 102 people found this useful

  • 1.0 out of 5 stars

    Just total trash

    • Written by Angel R from Poughkeepsie

    The keyboard is horrible feels like they put no work into this at all, Whom ever designed this junk I am typing on is insane and $200 is even more insane for what you are getting I am returning this ASAP and buying a third part Bluetooth keyboard seriously APPLE!!

    80 of 91 people found this useful

  • 1.0 out of 5 stars

    Doesn't work for long after warranty expires

    • Written by BRIAN C from SCOTTSDALE

    I was disappointed when my Smart Keyboard Folio for my iPad Pro 12.9 stopped working. It's bad enough that it doesn't work however to use as a cover the battery continues to drain. There are no instructions on how to turn the keyboard off so using it simply as a cover is no good.
    I always think that if it's made by Apple it should be good long after the warranty expires.

    69 of 75 people found this useful

  • 1.0 out of 5 stars

    Keyboard garbage

    • Written by Geoffrey J from Tempe

    1st its not worth $200. 2. Its a design nightmare. 3. No Backlite on keyboard, wow really Apple. 4. The design team that has put this together all need to be fired. Its junk. Its pathetic that Apple didnt work ahead of time with Logitech or one of the others to design a real keyboard. If I could give it less than 1 star I would.

    78 of 96 people found this useful

  • 2.0 out of 5 stars

    Rush job

    • Written by Shaun H from Oak Park

    The good: This keyboard offers adequate protection for your iPad Pro 12.9 when its in your bag and travelling with you. When you are sitting on the couch, the case offers good stability on your lap. It has 2 angles when in 'laptop mode' which is handy, and the fact its completely magnet driven is great. I find the magnets to be strong, and they offer unparalleled convenience. Thumbs up for that. Unfortunately, this is where the good news ends.

    The bad: The materials are cheap. There is a nice felt covering on the inside rear of the case, which will protect the rear of the ipad nicely, but they didnt bring this around to the front. The front is plasticy and cheap. So are the keys. The keys don't feel tactile. And, equally as frustrating are the sharp edges all the way around! With Microsoft producing these beautiful Alacantra keyboards for their Surface Pro line, it makes the Apple keyboard EMBARASSING and not worth anything close to the $299 AUD asking price. Give this a miss.

    58 of 61 people found this useful

  • 2.0 out of 5 stars

    Price doesn’t match the product

    • Written by LeMont M from Indianapolis

    For a $200 case, the fit and finish isn’t what I expect from an Apple product. I like the thinness of the case, and unlike some other people the keys being folded back doesn’t bother me. However, the edges of the case are really sharp, so sharp that they make the device uncomfortable to hold with the case on. Also, compared to my old Logitech case, it’s missing the buttons for volume, brightness, lock, and unlock, and a few others. I’m going to wait on Logitech, This has to go back. I would not recommend purchasing it.

    64 of 74 people found this useful

  • 2.0 out of 5 stars

    Keyboard lacks basic functions for price

    • Written by Jason V from North Ridgeville

    While this keyboard is definitely a step up from the previous generation, it is missing very basic functionality moving it backwards in other places. No home button without doing a keyboard shortcut and no control of volume from the keyboard. I upgraded from the previous generation iPad Pro with Logitech keyboard and I feel like this is a step backwards. I could quickly adjust the volume when needed on my Logitech and exit/switch apps much easier with the home button. I am not liking this swipe up to unlock because it just feels clunky. How am I supposed to replace my laptop when it takes twice as long to get from one app to another. At least add a mouse if this is the case.


    61 of 69 people found this useful

  • 2.0 out of 5 stars

    Word of warning for artists

    • Written by Michael A from Vineyard

    For 1st and 2nd gen iPad Pro users you’ll find this Smart Keyboard feels no different than the original. You’ll find typing and the feel of the keys to be the exact same impressive experience. If your iPad is meant to serve as a finger and typing device then this keyboard will suffice and you’ll most definitely be pleased with the look and feel. For heavy Apply Pencil users this keyboard has one major fatal flaw, the keys are exposed. Let’s say you wish to flip the keyboard cover on it’s backside so you can lay down the iPad for drawing, painting, or design, you’ll also be inadvertently pressing on the keyboard keys since they’re exposed on the backside. Moving or sliding the iPad on a table, airplane tray table, lap, etc. with the cover flipped over will also bring friction to the keys thus the edges of the keys are bound to become worn out over time. The obvious option is to completely remove the cover but that’s the entire point of the cover, I’d like to protect my $1000+ piece of hardware. It’s terribly disappointing that such an amazing piece of hardware could have such a short sighted design to accompany it. Artists and designers will be disappointed and rightfully so.

    49 of 51 people found this useful

  • 1.0 out of 5 stars

    Not a keeper for iPad Pro

    • Written by Joyce P from Woodland Hills

    Got mine last night and took one look at this product and sent it back in the morning without even trying it. After spending so much money for my 12.9 iPad Pro there was no way that I would trust this keyboard to hold my new 3rd generation iPad. Apple make a product that is a case and keyboard in one. If you do make this case + keyboard I will buy it, but this one is not a keeper.

    58 of 69 people found this useful

  • 4.0 out of 5 stars

    Mostly Good With Some Pain Points

    • Written by Jody V from Royse City

    - The keys feel great
    - I like that that it covers the front and back when closed
    - Great keyboard shortcuts (Follows along with many MacOS shortcuts like the previous models)
    - Feels light and sturdy
    - Great for lap use
    - Multiple viewing angles
    - Spill-proof

    - Not sure why people are so obsessed with it not being backlit. Learn to touch type? It's...not backlit I guess
    - No color options
    - No protection for the pencil

    - The keys are exposed on the back when in tablet mode
    - None of the felt-like material for protecting the keys / screen like on the previous model
    - Very expensive compared to competing products
    - No viewing angle with the keyboard folded on the back

    46 of 48 people found this useful

  • 1.0 out of 5 stars

    Not recommend it

    • Written by Alper U from Clifton

    It is a shame for Apple that this case’s built quality and materials. First of all with that price you really expect something more durable and wont fall off after a month use. It literally totaled from bottom to top. Edges start to lift at a point that I can see the hard materials of the case. I am very ready and willing pay more on a Apple case. But with this quality I feel like robbed... Apple really needs to think and made better case for ipad pro 12.9 3rd generation. The color options are limited , there is no leather version of it... It is really bad. That should ve been fix... Wish there is a photo sharing option so that I can show you how bad my case become after a month use with nothing extreme just carying in backpack’s padded laptop part.

    45 of 49 people found this useful

  • 1.0 out of 5 stars

    I wouldn’t recommend this

    • Written by Umahlih E from Brooklyn

    I bought this keyboard to go with my new iPad. I was excited to get it. After putting my iPad on it I realized that the keys aren’t backlit nor is there a button to control the volume or brightness of the iPad. My old iPad Pro keyboard had all these features. Not to mention that the pencil sticks out once you close it. I thing that’s bad design. At 120 plus dollars for the new pen, it should be apart of the case as in the previous model. I’m not happy with this at all. I’ve looked into other keyboards but to no avail.

    53 of 67 people found this useful