• 1.0 out of 5 stars

    What a disappointment!

    • Written by David P from Murphy

    I was very excited to see that Apple had redesigned this product. None of my previous 3 Apple iPad Keyboards made it through their first year with disconnection problems. I opened this one to find the finish felt like a very cheap plastic. There were bubbles all over the finish and it was discolored in several spots. When I called Apple support, they said they couldn't send me a new one until this one was returned to their warehouse. I can't even order a replacement because they are now several weeks out on backorder. I'm not left with no way to protect my even more expensive than the last model iPad Pro. What has happened to you, Apple?

    1510 of 1749 people found this useful

  • 1.0 out of 5 stars

    Not worth $200 on any planet. Wait for Logitech or Brydge or other keyboard

    • Written by Cory C from Pleasanton

    Got it because it's the current Day-1 "only" option. It WILL be going back.

    It was my fault for not reading that it does not have a backlit keyboard. Which begs the question. WHAT? WHY? If not, why so expensive?

    A lesson I already knew. Buy the main Apple products, but get the accessories somewhere else.

    1115 of 1251 people found this useful

  • 5.0 out of 5 stars

    Great Keyboard

    • Written by Kamyar E from Woodland hills

    I’ve had this keyboard for 2 days now and I’m really loving it. Very easy to use, it attaches magnetically and no charging is needed for the keyboard. Wish it was a little cheaper but I’m very satisfied with this product.

    48 of 73 people found this useful

  • 4.0 out of 5 stars

    Great Keyboard but Don’t Buy if you need a Backlight

    • Written by Jared L from Bethlehem

    The keyboard for me has not had any bad issues with functionality. However, I will admit the keyboard has some design appearance issues like discoloring in some of the edges and the material being bad on some of the keys. But It still gets the job the done and I like it. Agreed not worth the $200 but it’s also not the worse thing ever. Way better than last years model I would say!

    43 of 48 people found this useful

  • 2.0 out of 5 stars

    Big design flaw - Why would you leave the keys exposed?

    • Written by Thomas B from Austin

    Got this earlier today. I can’t figure out why they removed the flap that covers the keys up for when the cover is closed. It seems like the keys are going to attract a bunch of dirt and get scratched up when its fully opened and not in “keyboard” mode and the keyboard is just facing down on your work surface. And then when the keys are dirty or are scratched they will scratch up the iPad display when the cover is closed.
    I think this is a serious design flaw.
    It does seem more solid and durable than the previous version which I went through a couple of as they seemed to lose their connection to the smart connector on the previous iPad Pro model.

    846 of 941 people found this useful

  • 1.0 out of 5 stars

    Worst device apple has ever designed.

    • Written by Win C from Atlanta

    This is a first for me, being disappointed about an apple product but let me say, this is probably the worst experience I've ever had with something they have created. Let me start with the major points, (1) if you want to hold it like a tablet (keyboard folded back) you will have to hold it with your hand resting on the keys facing outward, (2) opening the case with a pencil attached at the same time is quite difficult without knocking the pencil off, and (3) there is no longer any microfiber cleaning/protecting your screen while the screen is closed. You might say, "Well these are normal concerns and you just have to adapt to using it better!". Apple has been known for creating a seamless user experience through the marriage of both hardware and software design, and the idea of having to adapt to a device couldn't be more foreign. The material feels cheap for something of this supposed quality and there was no thought given to different use scenarios. If all you need is a well functioning keyboard and will always use your iPad in a laptop orientation, then this is the product for you! The only reason I might keep this is due to lack of options and to wait for something better to come on the market...what a shame.

    87 of 101 people found this useful

  • 2.0 out of 5 stars

    An unwelcome cover on a good book

    • Written by David H from Stratford-upon-Avon

    As a keyboard and cover it does the practical requirements. The keyboard is great quality - buttons are satisfying to type with and respond really well. The stand gives a reliable snap when putting the iPad in one of the two viewing angles, and the magnets hold the folio in place well. The problem is that it feels totally wrong - a plastic feeling outer material takes away from the iPad which is inside, and leaves a beautiful device feeling cheapened by what should be a touchable addition, rather than something which I quickly fold behind the display out of sight.

    212 of 249 people found this useful

  • 5.0 out of 5 stars

    A huge improvement! Has all the features I need!

    • Written by David D from Lakeway

    I have been using this new keyboard for a few hours now and I am extremely pleased with its quality, build and ergonomics. This is a huge improvement over its previous generation. Time will tell whether it is robust enough. Could it be a bit cheaper? Sure, but consider the combined cost for the previous generation of this keyboard and the accompanying back-cover, which were sold separately. Great reduction in cost... Could the keyboard have been backlit? Nope, since surely, the intent was to keep this folio as thin and battery-friendly as possible!! I don’t care for a backlit keyboard; I would rather it not drain my ipad’s Battery life!

    41 of 57 people found this useful

  • 2.0 out of 5 stars

    Price doesn’t match the product

    • Written by LeMont M from Indianapolis

    For a $200 case, the fit and finish isn’t what I expect from an Apple product. I like the thinness of the case, and unlike some other people the keys being folded back doesn’t bother me. However, the edges of the case are really sharp, so sharp that they make the device uncomfortable to hold with the case on. Also, compared to my old Logitech case, it’s missing the buttons for volume, brightness, lock, and unlock, and a few others. I’m going to wait on Logitech, This has to go back. I would not recommend purchasing it.

    64 of 73 people found this useful

  • 4.0 out of 5 stars

    I don't really understand the poor reviews - Good Keyboard

    • Written by Armando M A from Anderson

    I see people complaining about the lack of a back lit keyboard. I don't understand this. I would say that 99% of people using the ipad pro, have been using a keyboard for over 10 years. That being said, How do you not have the standard keyboard memorized? I guess that's just me, but I think the keyboard is fine. I like that it protects the back finally. I see others also complaining about "scratches on the screen". I don't think that is going to happen because of the much improved gorilla glass. I guess for some people, if you're going to pay $200 for a keyboard then you should get all the bells and whistles and I can't disagree with that. This keyboard should be $129 & that is why I won't give this 5 stars. To the people who DO complain about spending the $200, why did you buy it? If you "need" it, then why did you buy the ipad pro, only to complain? Logic seems lost with some people.

    The keyboard is good. Not $200 good, but it is good.

    46 of 66 people found this useful

  • 5.0 out of 5 stars

    Great, in person the keyboard is just perfect.

    • Written by Dan and Mindy A from Oklahoma City

    While I can surely understand some individuals issues with the keyboard such as price and keys touching screen......I just have to disagree.

    Since typing on a keyboard requires me hardly ever to actually look at it.......being backlit is just not an issue.

    Fit and finish is perfect. No signs of discoloration etc......... this is a new take on the keyboard for iPad. It is all about the magnets. This function just like the apple cover. Just drop the back onto the inside cover and done.

    Big things that I really like.
    1. The iPad sits very firmly into either of the two notches. It takes both hands to lift it out of the notches. Super firm. Will not slip off while on lap, in car, on a train or on a plane.
    2. When closed for carry the keyboard does not flip down.
    3. Want to fold back totally? Not a problem.....once again magnets keep it firmly in place.

    In the end this light weight keyboard is perfect. Try it out before you follow the pack on the negative reviews. If you are a professional who knows how to type and knows key locations You will be happy with this extremely minimalistic keyboard/cover.

    51 of 70 people found this useful

  • 1.0 out of 5 stars

    Bad design. Makes new IPad Pro 12.9 less desirable

    • Written by Eduard S from RIDGEWOOD

    I was very excited to upgrade from my first generation iPad Pro to a 3rd generation iPad Pro 12.9. Just before going to the store I saw one review of iPad that mentioned that device together with Smart Folio Keyboard is heavier than the old one. I did not pay much attention to this. So I went to the store and upgraded my old IPad Pro to a new one with New Smart Folio keyboard. Very disappointed with result! Firstly, it is noticeably heavier. Secondly, old keyboard was able to be used as stand for iPad not just like keyboard. So if you want to use cover with stand with this iPad Pro 3rd generation you need to by another case called Smart Folio ( cost $99) which does not have keyboard and only can be used as stand not as a keyboard. This is downgrade compared to previous version of keyboard which could be used with both functionalities. Thirdly, price. At $199 it is a half of the old product. Smart Folio cost additional $99. So, its $300 for both functionalities.
    Apple, this is unacceptable. This is in line with overall price policy of apple of increasing price for everything iPhone, iPad and now accessories. This is the first time that I think that product is a downgrade. I have all apple products, but maybe its time to look for other brands. Apple is out of control because it became very big company. I wonder what’s Apple response to this? We all do...

    90 of 104 people found this useful

  • 1.0 out of 5 stars

    Good but very un-Apple

    • Written by Sigmund J from london

    After spending so much money on the new iPad Pro it's horrible to put something on this device that feels so cheap. The keyboard is functional but to have to feel the keys when in a normal browsing orientation feels so very un-Apple. Also it feels like an oversight not to have function keys on an accessory for a 'pro' device. Please, please, please create a superior keyboard folio for the professionals you marketed the new iPad to.

    120 of 137 people found this useful

  • 2.0 out of 5 stars

    Keyboard lacks basic functions for price

    • Written by Jason V from North Ridgeville

    While this keyboard is definitely a step up from the previous generation, it is missing very basic functionality moving it backwards in other places. No home button without doing a keyboard shortcut and no control of volume from the keyboard. I upgraded from the previous generation iPad Pro with Logitech keyboard and I feel like this is a step backwards. I could quickly adjust the volume when needed on my Logitech and exit/switch apps much easier with the home button. I am not liking this swipe up to unlock because it just feels clunky. How am I supposed to replace my laptop when it takes twice as long to get from one app to another. At least add a mouse if this is the case.


    61 of 68 people found this useful

  • 5.0 out of 5 stars

    Great...just not Perfect

    • Written by Frank W from BEDFORD

    Let me get this out of the way first and foremost..it’s simply to costly at $199, $139 would have been reasonable and $169 for the backlit version, but that’s not an option....R I G H T? But I bought the non backlit version for a premium price, it better withstand the test of time.
    Actually i think it’s a Great case/KB and the magnetic connections are spot on everytime and the keys are really responsive (don’t like the delete key, every press of the key removes one charter). I actually prefer typing on the built in KB on this 12.9” iPad over the external KB. Somebody’s probably going to get a really good deal on my Smart KB Folio when ever I get the ZuGu Maze case, unless I return it, then again I like this KB so well I might just keep it. I really have to see how the ZuGu Maze works out.

    20 of 36 people found this useful

  • 5.0 out of 5 stars

    Great Keyboard and Cover

    • Written by Amish P from STANFORD-LE-HOPE

    Just received this today and it's a great Keyboard and a Cover to protect the iPad Pro.

    8 of 25 people found this useful

  • 5.0 out of 5 stars

    Best so far

    • Written by Ernesto M from Elkhart

    Works very good, and it’s very elegant and works fast wait did I did mention that it works pretty fast ?! AMZING

    19 of 44 people found this useful

  • 1.0 out of 5 stars

    Keyboard garbage

    • Written by Geoffrey J from Tempe

    1st its not worth $200. 2. Its a design nightmare. 3. No Backlite on keyboard, wow really Apple. 4. The design team that has put this together all need to be fired. Its junk. Its pathetic that Apple didnt work ahead of time with Logitech or one of the others to design a real keyboard. If I could give it less than 1 star I would.

    78 of 95 people found this useful

  • 4.0 out of 5 stars

    Nice piece of kit but doesn’t really protect the iPad

    • Written by Nicole P from East Alton

    I was actually impressed when I got this out of the box. Everything is magnetic. Unlike the old folding cases that always flop down and slam the iPad down on the table, this one clicks in place with magnets. They are super strong too. It takes a good bit of pull to move the iPad to a different position. The case itself is held on by the same strong magnet. Which is pretty impressive. The reason I knocked a star off is because there is no corner or side protection. I’m clumsy and always make sure to put a shock absorbing case on my iphone and previous iPad. Considering how much my new iPad set me back, I wish it had some shock absorbing coverage. Maybe just sell some clear corner bumpers to snap on? That would give me some piece of mind. As a result I pack my iPad in a sleeve everywhere I go but it still doesn’t protect it from my butter fingers. Now I treat it like a newborn everytime I pick it up just to be sure. I don’t care that the keys aren’t backlit. I don’t type in low light due to the eye strain it gives me and I don’t stare at the keyboard when I type so its a non issue for me. I would guess that in a low light situation, the ipad should illuminate the keyboard enough to see what your doing if you needed it anyways. I like not having the extra light blaring up at me from the keyboard. The keys have a nice tactile feel and the case works pretty darn well. I only wish it had shock absorption for protecting my iPad.

    27 of 32 people found this useful

  • 3.0 out of 5 stars


    • Written by Marsha G from Lethbridge

    I was really excited about this product as it seemed to combine the best of the Apple smart keyboard from the previous generation with all the features I liked about my Logitech Type+ keyboard folio that I'd been using on my iPad Air 2, which my new iPad pro was replacing. I needed a keyboard for my new iPad and this one was the only one available so close to the new Pro's drop date, so ok.

    What I like about it: it fits the iPad Pro perfectly. It's very streamlined and simple, yet gives the impression it protects the iPad well - it was important to me to have something that covered the iPad's back. The keyboard is a good size and the keys are nice to use (I've used some in the past where you have to adjust your typing style bc you keep hitting the wrong key due to strange placement...none of that). I like the folio style; when propped open it works the same as my Type+ keyboard folio did, as in perfectly fine to use on your lap or the sofa. Pairing is super simple, just attach it and done. The magnets keep the folio on securely, including keeping it closed when not in use.

    What I don't like: It's not much to look at - some colour options would've been nice? Quite drab. I miss the Type+ shortcut keys. They were different than the built-in keyboard shortcuts this one offers, and I miss their functionality. It is difficult to remove the bottom half of the iPad from the magnetic attachment points (to open it and place it in the Type position) as they have a very strong hold, sometimes when I do this the case comes off entirely. One key had the labelling already coming off straight out of the box, not impressed but it's one letter on 'command', nothing I'd return it over. The biggest thing for me is the material it's made from. I've read other reviews that called it 'cheap', I don't think it appears so. It does however collect fingerprints like nobody's business. I live in a dry climate and have to apply hand lotion and eye ointments regularly; at the end of the day this case looks like it's been manhandled by a toddler eating pudding - it's not like my hands are dirty or greasy, just every little touch leaves a mark and they will NOT come off. I can get it somewhat presentable again by wiping it with a washcloth, but it only lasts til the next time I touch it. I also am not thrilled that the keys are right up against the screen - most folios have ridges that hold the screen away from the keys. I'm not concerned about the keys damaging the screen so much as the entire package getting compressed in my backpack (I kind of have to carry it in a backpack, I'm a student) and if the keys are getting squashed are they going to stop working at some point soon? Because (my last point) this thing wasn't cheap - other manufacturers make keyboard folios that cost 1/2 - 2/3 what this one did, and frankly they're better...

    I'm a diehard Apple fan. This product is the first time ever I've been disappointed. By the time another option is available from a different manufacturer it'll be too late to return this, otherwise I would.

    6 of 6 people found this useful