• 1.0 out of 5 stars

    Fail to consistently charge

    • Written by David F from Atlanta

    The Powerbeats Pro fail to consistently charge, so that when you go to use them, more often than not, one (or both) earphones is totally dead. You then have to put both earphones back in the case and wait 5-10 minutes to get a decent charge. This is maddeningly frustrating. Once working, these are great. The problem is, they only work about 40% of the time.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Worst headphones for the money I have ever owned.

    • Written by Dare R from Brooklyn

    These headphones have MAJOR pairing issues. 10% of the time one side will fail to pair completely. The only way to fix the issue is to put both headphones back in the MASSIVE case they charge in (if you are lucky and manage to line the contacts up perfectly).

    I assumed I could walk outside without carrying the stupidly big case in my pocket since they allegedly have such great battery life. Unfortunately there is a real risk of losing at least one channel if not both and being left completely without music until you get them back in their ridiculous charging monolith.

    Guess I need to sew new case bulge pockets into my clothes. Great job, guys. Killing it.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Buyer Beware

    • Written by Michael S from Owenton

    I received what I have to believe is a lemon pair. I read reviews saying that the connection issues with these earphones and the iPhone were "disappointing". I bought a pair anyway. First day, they were great. The earpiece over the ear is very helpful. Day two. . . Would not connect. . . .put earphones back in case and took out several times to get them to connect. . . .Got worse over next couple of weeks. Followed all instructions on beatsbydre.com. Nothing helped. It got to the point that I had to have my phone forget the earphones daily to get them to work, and then normally only one piece would work. They would regularly go out while using. (I use the earphones at the gym at 5am when the gym is not crowded, so there is not a lot of competition for Bluetooth that should be creating issues.) I took the earphones to the Apple Store today, about 1.5 hours away from me. I had to wait for an appointment for another two hours. There was some corrosion on one of the earpieces. This would only come from regular use (sweat), as they have never been used outside in the rain or dropped in a toilet or anything of that nature. I was told that they could not help me, but that I should reach out to the online support. I did. I was told that I could buy a new pair. Never again will I buy any Apple "supported" earphones. Their "support" of the product they sell is non-existent. This was a clear case of a bad set and they would rather lose a faithful customer than replace the defective set. Shame on you, Apple.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Poor quality, poor design

    • Written by David C from Portland

    There are fundamental issues with the Powerbeats Pro:

    (1) It is common for one of the headphones to not charge properly even when securely seated in the case. This has happened multiple times, resulting in the battery being dead when I was ready to head off to the gym or even worse, after I had arrived at the gym. This should not occur when they have been in the charging case overnight.

    (2) Connectivity issues. On multiple occasions, one of the earphones will lose its connection. For example, I place the earphones in my pocket, walk to the gym, put them in, and only one of them is connected. There is a fundamental design flaws that exacerbates this issue:

    (3) You can only pair them with your phone using the charging case. That means that if you lose the connection when you don't have the case, you can't get it reconnected. The case is bulky and you would not want to walk around with it in your pocket. Given the frequency of the connection issues, it is a big problem not being able to re-pair the device to your phone.

    (4) The terms and conditions of product reviews state that it is not permissible for me to review Apple's technical support or warranty service. However, I suggest you take a close look at these prior to making a purchase in order to make an informed decision.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Connectivity and battery are Flaky.

    • Written by Akbar S from San Francisco

    I have had Powerbeats Pro for couple of weeks. It was good at the beginning but the connectivuty to the phone and hoe long battery last are very flaky.
    Poor quality for expensive earphone :(

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Horrible connection!!

    • Written by micheal W from Henderson

    Had these for a couple months now. Already sent them in to Apple once because the left bud died for no reason. Now when I pull them out of the case 50% of the time one bud doesn't connect properly but mostly the left. Today my left bud wouldn't connect at all. Apple needs to figure it out especially with these being almost twice the price of air pods. Horrible!

    8 of 10 people found this useful

  • 1.0 out of 5 stars


    • Written by William W from London

    Sound quality and fit/comfort are very good. However, there are some significant shortcomings that have forced me to abandon these after just a few weeks. 1) the battery life is significantly shorter than the standard Powerbeats and is also annoyingly unpredictable. After a full night of charging I sometimes only get an hour or two of listing time before the battery goes. 2) at least once per day one of the headphones loses its connection and needs to be reset. .... these two problems lead to a 3rd problem ... 3) charging and resetting require you to have the case with you ... out for a run ? left earphone stops working and needs to be reset ? you are out of luck unless you have the bulky hard case in your back pocket. Overall, a really poor user experience that I would not normally associate with Apple products.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Not a good product - read below and thank me later

    • Written by Thomas H from Duxbury

    I am on my second pair. first pair stopped pairing with my iPhone. Guy in Apple Store finally agreed they were defective. Gave me a new set, worked for 2 weeks (warrantee period of course) not i have to repair them every few days. Hate having to drag around that huge case as if they become unpaired, its nearly impossible to get them paired again without that case. The opening of the case to pair is not a feature, but a major inconvenience. works inconsistently and requires you to have that massive case with you. Sound is just ok, not great. Pass on these - I am stuck with them now and don't use them. Back to my Senn MTW's (which are amazing)

    9 of 13 people found this useful

  • 1.0 out of 5 stars

    Massively disappointed

    • Written by Marshall G from Peoria

    Where do I start. Geez.

    I tried out the new beats pro wireless headphones at the apple store in Austin before the release. It was only for a few minutes and they seemed at least as good as the first gen Airpods that I also own. FYI, I'm a bit of an Apple fanboy and our entire household is full of Apple mac's, iphones, and TV's.

    When I finally purchased my pair I was disappointed in the sound quality the first time I played music from my XS Max. Then, I traded for an XR thinking it may have been my older XS Max. Same problem. Now fast forward two months in and the powerbeats are losing the bluetooth connection in the middle of a call, completely. Completely meaning not even registered in the bluetooth device list.

    For $250 headphones, this is significantly disappointing. I am going to return them to the Apple store and get a different brand. Or, chuck them in the trash.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    More expensive than AirPods and far less effective

    • Written by Robert M from San Antonio

    I’m on my second set of PowerBeats Wireless - the left earbud in the first set stopped working on THE FIRST DAY. Now on my second set, the left earbud again has stopped making any sound or charging. Even before the left earbud went out, this product isn’t what’s touted - both sets must be reset upon each pairing, the battery life is wildly unpredictable, and the case is almost laughably large.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Do Not Bother.

    • Written by Jeffrey T from Edmonton

    The only thing I can say good about these is the battery life which is about 8 hours of constant use before charging with the case. They do not seal in the ear and actually hurt after about of an hour of war due to the ball that sits in the ear that also prevents it proving good sound isolation. The connectivity is ok but the range is not as good as my other true wireless headphones. These will be the last pair of Beats I will buy until they get ride of that annoying ball at the base of the head phones. I had the same problem with the Power Beats 3's

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    6 weeks in - already faulty

    • Written by Adam C from London

    Started impressed, comfortable fit well suited to workouts. However, within 6 weeks the headphones are faulty.

    There are two faults:

    1) The left earphone fails to turn on ~75% of the time (have to dock and un-dock multiple times). I cannot tell if this is a faulty connector on either the headphone or the case.

    2) The microphone is broken; callers on the other end of the line complain of constant static on the end of the line (I can hear them fine).

    I would not recommend these headphones.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Worked great.... For about 2 months!

    • Written by RICHARD A from APO

    It saddens me to write this but Apple has done nothing to fix the issue of intermittent connection issues and charging problems, My left ear piece would constantly lose connection but my right would continue to work. I would completed disconnect the Pros, and reconnect them, and even had my phone forget the device. Would work for about 10 minutes and then it happens again. Now my ear piece has intermittent charging issues. Sometimes it is recognized and charges, most of the time it doesn’t. When it does, it’ll charge up to 100% then about 30 minutes later I get the low battery ding. I’ve dreamed about these headphone and have these issues which is upsetting. Apple please address the charging and connection issues. The cost of these make it unacceptable!

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Uncomfortable and sounds quality is lacking

    • Written by Brendan O from RESTON

    I picked up a pair of these ear buds and spent a week playing with fitting and hoping they would somehow sound better and no joy. I tried all the ear bud fittings and none of them offered comfort or audio quality to equal a $249 price tag. I did a comparison with the Bose SoundSport Free ear buds and the Bose win hands down, much more natural audio, amazingly better low end and the fit and weight was perfect and I forgot they were in my ears. I cannot recommend the PowerBeats Pro, maybe if they $99 but not for $249 - No Way! The Bose are $199 and well worth it. Beats are overrated!

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Extremely Discomforting For my ears

    • Written by Mark M from Citrus Heights

    IF YOUR GOING TO READ THIS READ THE ENTIRE REVIEW. I bought these a month ago and waited a very long 4 weeks for them to be delivered, only to be extremely disappointed with the outcome. The sound quality is just a pure and clear as the PowerBeats Wireless 3, high bass and high trebles. No problem with the sound quality whatsoever. However, the comfort is nowhere near the same. Putting these in at first felt very convincing, but after about 10 minutes of wearing them, I began to feel like something was prying my ear open. I gave them a week trying out different earbud sizes, positioning the earpiece different, and still the same result every time. I used these for working out, walking around the house, or simply just laying down, and at all positions I was still getting the same ear pain. I even tried wearing these without my glasses for an hour for 3 days, and still nothing. Went back to my old Powerbeats wireless 3 (thank god I still kept them), and wore them and instantly felt a relief of pain from wearing them. Will be returning and getting my money back, very disappointed.

    19 of 34 people found this useful

  • 1.0 out of 5 stars

    Very Disappointed!!!

    • Written by Chip H from Hazard

    I was excited for the release of the powerboat pro until I purchased them after they first came out, the problem is the telephone conversation is to low for me to hear, yes I have tried everything to turn up the volume me and Apple techs as well I have returned them once to No avail no change at all, this past weekend my last shot at hoping for a fix I went to the Apple store that's 120 miles from me to let a store tech try to help well that didn't work either the tech also got another pair of pros and tried them with the same result...The problem is the music is load and I can hear it fine it's just phone calls I know that telephone calls are from cell towers and the quality want be as good as bluetooth, but I had the AirPods before and they worked just fine for telephone calls, I was looking forward to the PB Pros because of the way they wrap around your ears I lost one of my AirPods before and the battery life is awesome ..Hear's the Scoop if you want to listen to better quality music go with the Pro's if your like me the quality and loudness of a phone call is more important go with the AirPods..Hopefully this may save someone $250 bucks!!

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Paid way too much for this many problems

    • Written by Paul P from Atlanta

    The good: they don’t fall out as easily as AirPods

    The bad: connection problems. Only one works while the other doesn’t more often than not. Asymmetrical battery drain. Doesn’t always charge in case. Sound quality overhyped. Case is gigantic and inconvenient.

    I regret buying them. Stick with AirPods. Far less fuss, more reliable, and cheaper.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Highly Disappointing Buy

    • Written by Surinder D from Potomac

    I was very excited about this product and got it during the first week of its introduction. I was greatly disappointed with its performance. Faced too issues to detail here. A month later Sony introduced its highly rated earphone buds WF-10000XM3 and I bought that too making an investment of nearly $500 madly in search of perfect sound. Sony too also came with a number of issues but sound wise it is a better product. Both the products are bad in several ways. Sony is a better buy for couple of reasons: it comes with an app that can be used to see the battery level and do a couple of other things. Powerbeats comes with no app and checking the battery level is a guessing game. Most of the time it does not work. Sony is excellent for listening to music. It beats Powerbeats in every way possible. I find Powerbeats are good for listening to audiobooks but terrible for music in general. The common failing in both cases is battery performance and charging issues. The buds fit into the charging cases with a click. But every other day I find one bud is charged 100% and the other one is not charged at all. It happens with both but Powerbeats is the worst culprit. You keep these things charging the whole night but the next morning you find that one of the buds has no charge at all. A full battery charge on both the devices lasts much less than claimed by the manufacturers. I feel that I wasted a lot of money for products that do not live up to my expectations. Maybe one day there will be a better wireless earbud but the current crop is hopelessly bad. Please don't waste your money.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Back to the drawing board with these

    • Written by Jt G from Compton

    These headphones have one purpose in my opinion. To hang on your ear securely. Clap, clap, clap for the innovation there :-/. Outside of that, I have nothing really good to say about these. Sound clarity is a bit better than Airpods but the bass is trash. Sound is definitely not worth the additional $100 in cost. I like the fact that they are black vs the white Airpods that end up looking disgusting to me. Battery life is awesome, but I also don't like the humongous charger case, so a much better battery life is needed to avoid carrying that brick around. There are also connectivity issues left and right. One ear won't work, sound drops from one then the other, answers calls but no sound, drops whatever I am playing at times even when the phone is in my lap (Iphone with no prior issues), so on and so forth. Bad product at price point. They act like $100 headphones. Left a lot to be desired. Returning them

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Music cuts in and out

    • Written by Bill P from Clinton

    These headphones are great when using them in your house or when no one else is around you. However, when I use them in the gym where there are other people who use bluetooth headphones, the music keeps cutting in and out. The more people there are, the worse they cut out. My PowerBeats 2 had the same problem, but were much better for not cutting out. The powerbeats pro cut out much more frequently, usually at least once per song. This problem is very annoying when using them. I mainly purchased them to use in the gym. So since they cut out every song while in the gym, they are practically useless for me.

    2 of 2 people found this useful