Auto service.

Meets customer service. Meets Apple Watch.

Volvo Cars has a rich history of innovation and a reputation for premium customer service. So it was no surprise when Volvo Car Sweden reinvented how it helps its customers. The Volvo Service custom app for Apple Watch and iPhone puts the customer service journey on each technician’s wrist — so they can help customers directly, in addition to servicing their cars. Now technicians can spend less time at desks, car owners get an unparalleled experience, and Volvo Cars delivers on its mission to make life easier, safer and better.

At a glance

1.5KPersonal service
technicians
180Service points
30%More follow-ups
with customers

A go-to tool.
How technicians help Volvo owners,
from the first hello to the very last kilometre.

User-centred Design

One dashboard.
Everything technicians need.

Planning

Anticipate needs. Accelerate repairs.

Handover

Excellent service

on arrival.

Service

Rev through tasks and kick paperwork to the kerb.

Delivery

Record-keeping
at record speed.

Follow-up

Circle back without

going in circles.

Only with Apple

Apple
Watch

watchOS helps make people more productive. For Volvo Cars, real-time data from several back-end systems is now accessible in one app. Notifications, checklists and insights are available at a tap for true efficiency. And with Siri, technicians can multitask or call customers hands-free.

Best User Experience

Many technicians already used Apple Watch outside of work. The Volvo Service app, designed for watchOS and iOS, is all about bringing real-time solutions to service points and simplifying the workday. The easy-to-use app also has advanced built-in security.

Developer Platform

iOS and watchOS native apps are intuitive. Volvo Cars’ custom app was quickly deployed and scaled, and ready to use at most of its retailers in Sweden, thanks to the power of Xcode and the ease of using the Swift programming language.

Results

Simplified workflows.

Better customer service.

80 per cent of technicians using the custom app increased their customer satisfaction scores.

Technicians are less reliant on static workstations and more mobile than ever.

Alerts keep technicians connected and help forge lasting customer relationships.

Technicians print 40 per cent fewer documents now that workflows are digitised.

How to Buy

We’re here to help you find the best, most cost-effective solution for your business, whether you’re a one-person team or 10,000 strong.

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