Personal Setup.
Only from Apple.

Get up and running online or in the store.

When you shop at an Apple Store or on, we’ll help you start enjoying your Apple product straightaway. Personal Setup is offered exclusively through Apple to answer your questions, walk you through key features, help you find great apps and show you how to personalise your device.

What’s covered with Personal Setup.

Apple Watch

Set up and personalise your new Apple Watch with calendars, notifications and more. Then add apps for health, fitness, news, travel or entertainment.


Transfer your contacts; set up email accounts, calendars and Find My iPhone; do more with favourites from the App Store and handy camera tips.


Get a tour of useful features. Set up email and calendars, and learn how to install apps. Also, get more out of your Mac with the latest updates in macOS and iCloud.


Learn shortcuts, find apps and sync media from Photos, iTunes or Apple Music. Then set up email and social media accounts, and personalise your iPad.

Genius Bar and Support

Forgot your Apple ID or have another concern? Answer a few questions and we’ll quickly connect you with an expert via phone, chat or email.

Get software help

For hardware issues, like a cracked screen, make a Genius Bar reservation, visit an Apple Authorised Service Provider or mail your device to us. Just answer a few questions to get started.

Get hardware help