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Frequently Asked Questions

  • Both Apple Pencil Pro and Apple Pencil (USB-C) are compatible with this iPad Air.

    Apple Pencil Pro pairs wirelessly and attaches magnetically for charging and storage.

    Apple Pencil (USB-C) pairs via USB-C Charge Cable and attaches magnetically for storage.

  • Magic Keyboard for iPad Air is compatible with this iPad. Third-party keyboards are also available.
  • iPad Air includes eSIM technology that enables fast, convenient and secure activation of mobile data plans. There are a few ways to activate eSIM on your iPad, including transferring from another iPad, joining an existing iPhone data plan, adding a new plan in Settings, scanning a QR code or using an app from a network provider.* With eSIM, you can choose mobile data plans from selected network providers in more than 190 countries and regions around the world. Learn more about setting up eSIM.

    * Not all network providers support eSIM. See your provider for more details. eSIM technology works with iPad Pro (M4), iPad Pro 11‑inch (1st–4th generation), iPad Pro 12.9‑inch (3rd–6th generation), iPad Air (M2), iPad Air (3rd–5th generation), iPad (7th generation or later) and iPad mini (5th and 6th generation).

  • Apple Trade In makes it easy to get credit toward the purchase of your next iPad. Simply answer a few questions about your device. If your iPad is engraved, it may be eligible for trade-in. Based on what you tell us, we’ll provide an estimated trade-in value. If you pay monthly, we’ll apply the value as an instant credit to lower the monthly payments of your new iPad. If you pay in full, we’ll credit your payment method after we receive your trade-in. If it’s not eligible for credit, you can recycle it for free.

    Once you accept the estimated trade-in value quote, we’ll ship you a free trade-in kit. When we receive your trade-in, we’ll verify its condition, and if everything checks out, your trade-in will be complete. If your device doesn’t match the condition you described, you’ll receive an email with next steps. If you paid in full and the value of your device was more than the cost of your new iPad, you’ll receive an Apple Gift Card by email with the remaining amount.

    The online trade-in process generally takes 2–3 weeks.

    You can also trade in your device at an Apple Store at the point of purchase, however the trade-in value in the store may be different from the estimated trade-in value you received online.

    Learn more about Apple Trade In

  • Your new iPad comes with one year of hardware repair coverage and up to 90 days of technical support. AppleCare+ extends your iPad, Apple Pencil, and Apple-branded iPad keyboard coverage to two years from your AppleCare+ purchase date and offers unlimited incidents of accidental damage protection. Each incident is subject to a service fee of S $42 screen repair, S $148 for other accidental damage to 11-inch iPad Pro (M4), 13-inch iPad Pro (M4), 11-inch iPad Air (M2), 13-inch iPad Air (M2); S $68 for accidental damage to all other iPad models, and S $42 for Apple Pencil or Apple-branded iPad keyboard. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.

    Learn more about AppleCare+

There’s always more to explore.

Get 3 free months of any of these services on your iPad Air.Footnote***

Title, The Instigators, promo for new Apple Originals every month on Apple TV+, Matt Damon and Casey Affleck, dressed casually, getting handcuffed with a skyline in the background.
Apple TV+
Watch Apple Original series and films across all your devices.Footnote°°°
Learn moreabout Apple TV+
Apple Arcade
Play 200+ ad-free games, with more added all the time.Footnote°°°
Learn moreabout Apple Arcade

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