• 1.0 out of 5 stars

    Don’t buy or regret later !!!!!!!

    I bought 2TB Apollo cloud and it’s peice of junk. I wished I could return it to Apple store sooner after its first use , unfortunately it’s almoat two weeks over from the retun date. Camera upload to Apollo taking forever and never finished , I had to manually create folders to move pictures manually to cloud. Opened help desk ticket but either they are not knowledgeable or don’t know what to do. I tried to take backup to USB but it’s failing too and backup screen close so quickly even I could not read error message. I am planning to sale it on eBay as well. Completely dissatisfied and don’t recommend anyone to buy this total waste money of money.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Don't buy it!

    Data uploading/dowloading are too slow. Making a new folder and arranging data not possible due to slow data process.
    I want to access the files and remove all of them them to other storages, but it takes forever. gave up on it.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Unreliable !! Don't Buy

    We used to buy Apple Time Capsules for NAS which worked faultlessly with Time Machine. As each TC reached capacity, we archived it and replaced with another, been doing it for years. However, $569 for 3TB and unused features (router, wifi, 4 ethernet ports) didn't make economic sense when Promise Apollo offered 4TB for $379. So after 6 Time Caps we bought 2 Apollos.

    They are unreliable. Some days an alert, "No backups for 14 days," but we saw it last night complete one, verify it and cleanup - or did it really backup after all? Other times an alert, "Identity of Apollo has changed," yet others on network are backing up okay. A "Back Up Now" through TM will fail, “Disk image couldn’t be created,” and “Waiting to complete first backup.” First backup !! That was done months ago. We hope our precious data is safe. Then tomorrow all this starts over where the user experiencing problems yesterday is okay but a different user has trouble. Apollo might work okay on a single user basis where it’s permanently connected to one PC, maybe, but it doesn’t perform well on our small network of 7 users and being disconnected and stored each second night. The anxiety and stress of not knowing whether backups are error free or working at all isn’t worth it.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Dont Buy

    Bought this for wife and I. We have apple devices. If you are looking for something for more than one person to share, this is not it. Not impressed.

    13 of 17 people found this useful

  • 1.0 out of 5 stars

    Don't buy it!

    If your not educated in computer science don't buy it! Nothing works!

    Some things work for a little while and then suddenly doesen't work.

    I've always loved Apple but this product makes me want to throw everything out!

    13 of 26 people found this useful

  • 1.0 out of 5 stars



    10 of 18 people found this useful

  • 1.0 out of 5 stars

    Failed out of the box with Server Outage!

    Read the reviews, figured I would try it anyway. Documentation was sparse at best. Plugged in and started setup. Took forever for it to find it on my network but did. Then when I tried to set it up and get a validation code to setup my account, could never get one and the website/server was unresponsive. Contacted the chat service and he was obviously scripted. In the end, told me what I already knew which was there was an outage. If I cannot use the dam thing without confidence that there server is not reliable, then I assume the hardware is junk also and based on reviews, that's what it indicates. Rather than be a fool trying to make something bad, good, I'm sending it back before regretting and losing all my data. Ill stick with iCloud and get a larger hardrive.

    13 of 18 people found this useful

  • 1.0 out of 5 stars

    Absolute Rubbish!!!

    The five star reviews were obviously written by a promise employee or someone who hasn't grasped the idea of cloud storage. Spent hours trying to set it up and on gigabit ethernet the copying is glacial and the "mirror" function just gives an error when you try to set it up, yes silly me I bought two. Documentation is scant and there's no troubleshooting in the knowledge base except for some corny videos. My advice to Apple and any would be buyers, avoid like the plague, find something that works. Complete waste of money!!!! It would be zero stars if there was an option.

    13 of 16 people found this useful

  • 1.0 out of 5 stars

    Not Worth the Money

    I purchased this device some time ago and have gone through several updates. I find it difficult to configure and quite limited in it's functionality. For example, I wanted to use it as a means of sharing my music library with members of my family. However, the iPhone app. only allows you to access and play music cut-by-cut, not by album. As such it is virtually useless. I contacted PROMISE and they 'put that functionality in the queue for future development'. For file sharing, it is probably acceptable but it is slow, overly complicated and really not up to the quality that I would expect from an Apple-endorsed product. I have disconnected and removed the app. from my Mac (not an easy process in itself).

    21 of 27 people found this useful

  • 4.0 out of 5 stars

    Only one issue

    This is a nice hard drive. The app works great on my macbooks. However I purchased it to be a shareable hard drive to work from so it did not matter where in the office I was. If I want to do something with a video file I put on the hard drive I then have to download that file to the macbook I want to do the work with.

    Not the right product for me, but It's not a bad unit either.

    15 of 20 people found this useful

  • 5.0 out of 5 stars

    My Apollo is doing great.

    This is my best holiday buy. It is automatically backing up with time machine as well as to additional usb drive. You have to set up with Apollo Cloud App from any mac, iPad or iPhone. My photo stream is automatically synced. Using this app, all photos and files are visible and can share from the drive. Share icons and controls are like apple. All family members have separate folders and can backup and get file/photo from anywhere. I need to wait two time machine backups to see all mac doc. and photos. It is a must have personal cloud drive for use with all apple devices. How to use Apollo youtube linked videos can be viewed within app. You just watch all videos how to use it. I would recommend buy this for time machine backup and subscription free personal cloud drive. I have to assign one destination folder such as my doc. on my iMac when Apollo Cloud App is set up. After that it smoothly take me to the end. Easy set up.

    5 of 8 people found this useful

  • 5.0 out of 5 stars

    Time Machine compatible; auto external backups; flawless sync; silent...

    ...what more can I ask for?

    The Promise Apollo Personal Cloud Storage is an unusual device. It's not a NAS drive and it's not an external USB drive— it's something in-between. It does take a little getting used to, but setup is so simple and syncing so flawless I can explore its idiosyncracies when convenient, not while under pressure to get it up and running.

    UPDATE to information in earlier reviews: First, shortly after launch, firmware and OS updates made the Apollo Cloud compatible with Time Machine. Second, the Apollo Cloud has a USB port meant specifically for an external USB backup drive, and backups are automatic.

    WHY THE APOLLO? My home network includes NAS and USB drives and I'm regularly frustrated by multiple issues common to both: 1) The ugly, non-intuitive, laggy, and buggy web interfaces; 2) The lack of available, timely updates and support, and 3) Their unpredictability (as if beta versions haven't been released for months in advance). With every major OS X update I hold my breathe wondering "Will it mount?!."

    When I saw the Apollo Cloud, new in the Apple Store, I was intrigued. I've always dreamed of a reliable storage device with an Apple-like interface that "just works" for my primarily Apple products. I read what I could find about it and its manufacturer, Promise Technology and decided to give it a try. Though it works on other platforms, it's designed for Apple users first and is truly Apple-compatible. Further, Promise Technology has a lengthy history and strong commercial track record that I hope will translate well to this, its first consumer product.

    So far I'm quite happy with the Promise Apollo's performance and encourage others to consider the device. It just sits on my desk, looking pretty next to my Time Capsule, and quietly syncs stuff. It had no problem with the initial upload of over 8,000 photos and videos from my (optimized) iPhone cameral roll, either. I left the Apollo app open on my nightstand when I went to sleep and woke up to perfection. Now, everything syncs without me having to do a thing.

    71 of 82 people found this useful

  • 5.0 out of 5 stars


    Great product, very easy to use, easy to set up, works every time without a glitch.

    45 of 62 people found this useful