• 1.0 out of 5 stars

    Smart battery case rips

    • Written by Katherine B from Fairport

    I don’t recommend spending the money on this charging case. The top half of the case is soft rubber and the bottom is a hard shell. When removing your phone it is very easy to tear the case. Apple refuses to cover a rip under the warranty. Very poor design. I won’t purchase this again.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Be Warned Product and Warranty Shocking

    • Written by Derek R from Edinburgh

    So I have purchased 5 of these cases now. Two for myself two for my wife and one for my mum.

    The case is great its slim, its apple and if gives you extra juice so you charge your phone less.

    HOWEVER!
    They do not last long at all. They fall apart and don't stand up well to wear and tear you need to really look after them. My wife and I's first cases lasted 2 years but they had little rubber left on them It all pealed and the cases were full of holes.

    In June I bought her a new red case. She looked after it knowing it doesn't wear well. By xmas the corner had split where the rubber joins the internal plastic of the case. Its now hanging off and ripping more. I contacted apple both by online chat and a call and was told "This comes with a limited warranty (the apple accessory 1 year warranty doesn't apply to us) the reason is they feel this is normal wear and tear of the item. It happened when it was 5/6 months old and was well cared for with photos provided. Incredible apple feel a product can fail so quick and not be a manufacturing fault defect.

    I also bought myself a nice new black one in October to replace my old one. It has now started showing signs of rubber coming away and the rubber is splitting very slightly half way down the case. It is THREE MONTHS OLD!

    So BE WARNED apple do not warrant this unless the battery fails. They DO NOT LAST LONG

    I am going to follow this up with my credit card company who I paid for the item with see if I can claim through them. As much as I love the cases and bought one for my mum (did not last a year as well) giving them lots of praise they are not worth the money and apple should really hang their heads in shame with the attitude towards the warranty.

    I appreciate there are reviews raving about this case and I can agree with them but I bet if you asked the owners now about the cases they would tell you the same things as above.

    I will unfortunately not buy another it is not worth the £99 for how poorly designed and flawed it is.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY

    • Written by Pierce H from Caloundra

    The rubber started to split and fall apart after 1 month. I'm an officer worker so the case was never exposed to harsh conditions.
    Took it to an apple store and had it replaced. Was told that 'this is wear and tear on your behalf but we will replace it this time'.

    Tldr; they fall apart FAST

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Poor product

    • Written by Christine B from Bury

    I bought this red case for my son when it was first introduced in HK as I was told by the sales that it was in support of against aids. The case has now lost its flexibility and started breaking round the corners. It is no longer good enough to protect his iPhone 7. It is really the only poor product I have bought from Apple. I was trying to contact Apple to make a complaint but could not get through. If Apple customer service read this review, please get in touch with me.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    This Battery case disrupts the compass

    • Written by Martin F from Corbridge

    Don't buy this if you use your phone for navigation. The field set up by the battery affects the compass. It can read up to 180 degrees out.

    154 of 273 people found this useful

  • 1.0 out of 5 stars

    Ruined twi iphone7's

    • Written by Quentin R from Rozet

    I bought the smart battery case and am now on my 2nd iPhone 7 that is having the same issues as the first. My phones have both acted up by always trying to shut down while opening apps, the battery goes from 50% to dead in 3 seconds. After the second iPhone I have taken the smart case off and my battery is shot. Phone gets super hot and tries to shut down constantly and just won't hold a charge. The common denominator is the case. Not sure which direction to go bc apple makes you pay the full price for a new phone until you send broken phone back.. This is their product and I'm curious to know if anyone else is having issues. I was always a morphie user and had there been one for the 7 I would own one now. The morphie's battery doesn't kick in until you choose to. I have it think the constant charge from the smart case is what has caused the problems with both phones. :(

    312 of 437 people found this useful