• 1.0 out of 5 stars

    DON’T BUY THIS - Stopped working after 14 months

    • Written by Jorge N from New Orleans

    Like so many people on this forum mine died after minimal use. At first I was very happy with it because it was slim and functional (ie using it to type out emails etc was fine). But then it started working intermittently and I thought it was a software problem. Surely it would be fixed with the next iOS update. It wasn’t. The problem got worse, and as time went by the keyboard connected less and less often. Tried everything: connect/disconnect, restart iPad, hard reset iPad etc. Nothing worked. I should have gone to the Apple store right away when it first started happening. Instead I waited. When I finally went they told me it was out of warranty but that I could just buy a new one. The person who helped me didn’t even know how to troubleshoot it, asking me whether it connected via Bluetooth or directly to the iPad. They didn’t try to do anything at all, simply saying: “sorry but it’s out of warranty, we have it in stock if you’d like to buy a replacement”. This is an expensive product, and Apple’s customer service is terrible. I’d expect good customer service from a company with such expensive products and making so much money. Shame on you Apple.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Accessory not supported

    • Written by Marc N from Winder

    Keyboard worked great for over a year but has slowly declined and now no longer functions. Seems the norm and very disappointed that Apple will own up the the poor quality of their workmanship.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Garbage

    • Written by Robert A from BELTON

    After a few weeks the keyboard is useless as a keyboard and only holds up my iPad while I watch movies. It very rarely connects because the “smart connector” is stupid and does not allow for a good connection.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Do not buy the smartkeyboard.

    • Written by Alex M from Tegucigalpa

    Trust me, the smartkeyboard will stop working after 1 year, I bought it for my ipad pro. After 1 year, it was completely useless, I kept it just to protect the screen. Apple repalced it; nevertheless, the second lasted less than a year. I went back to the store, and surpisingly after a 2 year period no further support is provided.

  • 1.0 out of 5 stars

    Very nice while it still worked

    • Written by Tom K from Oslo

    After about one year of perfect behaviour, my iPad Pro 10.5" no longer will connect with the Smart Keyboard. Like many others have reported on the net, I could for a while get a temporary connection by disconnecting and reconnecting, restarting the iPad, if that does not work, by a hard reset etc., but now, a week after the first symptoms, it seems that none of these remedies helps. It's a pity that so many users seem to have the same problem and that no solutions have been provided. We don't even know whether the iPad or the keyboard is faulty, or if it's a persistent software problem. I cannot recommend this otherwise close to perfect keyboard solution for iPad Pro 10.5" before a solution has been found.

    11 of 11 people found this useful

  • 5.0 out of 5 stars

    The best blend of flexibility and performance

    • Written by SCOTT B from los angeles

    I've tried 3 of the top keyboards and although i like the keys better like on the Logitech and bridge Bluetooth keyboards, the UX is terrible. To be fair that is just a bluetooth constraint.

    The apple keyboard just works, i love typing on it and being able to remove it in 1 sec all with it NOT adding much weight. its the clear winner.

    2 of 5 people found this useful

  • 1.0 out of 5 stars

    Don’t Buy

    • Written by Brian B from East Aurora

    In 2 years this is my 3rd Smart Keyboard. I’ve had Apple products for decades, I know how to take care of them. My latest is 2 months old, and it’s already opened up on the side. The Apple Genius called this normal wear and tear. Since when is a product falling apart, normal wear and tear? The typing is fine and it’s relatively light, but it’s junk. If you actually use your iPad it WILL fall apart. Buyer be very aware. Again, DON’T BUY!

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    Essentially an overpriced iPad stand

    • Written by Dayna C from Victoria

    I am writing this review using the on-screen keyboard as, like most other reviewers, my Smart Keyboard stopped working around the one year mark.

    I loved it at first - it’s discreet and offers a nice typing experience - but over time it became very inconsistent in connecting properly and eventually ceased connecting altogether. I noticed when I brought it in for support (where they agreed it was dead and advised me to buy a new one) that the tech had been pressing on the back to try to view the serial number, and this slight bending actually made the keyboard work again briefly when I returned home. Manipulating and bending it gently has been my new strategy to get it to connect, but it takes a long while to get it just right and god help you if you move the iPad after it connects. Overall it’s useless to me now.

    I’m a fan of most apple products but am extremely disappointed in this one.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Not reliable

    • Written by Lawrence B from ELLISVILLE

    Worked great for three months, then will not work consistently. Expensive, unreliable keyboard.

    16 of 17 people found this useful

  • 5.0 out of 5 stars

    Wonderful keyboard, feels great, never worry about battery.

    • Written by Michael N from East Northport

    The 10.5” Smart Keyboard is a wonderful keyboard that feels great to type on. It’s very responsive and gives a satisfying click when you press down on a key.

    You never have to worry about battery life, as you just snap it to the smart connector. This is a huge improvement over Bluetooth keyboards and is worth the premium price.

    It can be used for a display mode or for typing, depending on how you fold it. It also protects the front of your iPad from scratching when its in a bag or being carried around.

    The microfiber is soft and feels great to the touch. It also lets you rest keyboard on delicate surfaces, and when not in use, you can rest your iPad on the microfiber, when laying the iPad flat.

    The best feature of the Smart Keyboard is that there’s no holes or gaps. So you can easily remove crumbs.

    5 of 8 people found this useful

  • 1.0 out of 5 stars

    Worked great, for 20 months....

    • Written by Daniel S from New York

    Purchased in Sept 2017, after about 18 months the keyboard would intermittently disconnect, at about the 21st month it died completely. I went to the Genius Bar hoping for relief, and the offered the 20% discount off a new one. The poor quality is really unacceptable for a $159 product targeted to the professional user.

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    Not Build to Last - Disappointed

    • Written by Brandon W from Peoria

    Like many other reviewers, I purchased this keyboard about 1.5 years ago and a couple months ago it started not-working intermittently and now it doesn't work at all. I went to an Apple Store and was told they'd go ahead and order me another one....at full retail price. Evidently the warranty is only valid for one (1) year on accessories. Frankly, it's unacceptable that an accessory this expensive doesn't work more than a 1.5 years. Not to mention, this doesn't appear to be an isolated incident as there are many others with similar $170 paperweights.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Total and utter rubbish

    • Written by Stuart M from Street

    What is it with apple charging you a fortune for something you can get down the market for a tenner, no what you get down the market actually works.
    This product is the worst product I have ever bought from apple and I have had three laptops that never worked. Don’t waste your money or time, I sent mine back within ten minutes of it being delivered. Apple seem to think they can treat you like an idiot an make total rubbish and charge you a fortune, well I have news for you apple you can’t any longer.

    0 stars

    4 of 12 people found this useful

  • 1.0 out of 5 stars

    Wasted Money

    • Written by Carissa B from Harlem

    This keyboard worked well at first, but after only 16 months of gentle use it stopped working. I will not be spending another $159 on a product that is just going to die on me again, after a short time of use. I may as well just take that money and burn it. This keyboard is not at all worth it.

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    Terrible product.

    • Written by Edward N from Chicago

    Smart Keyboard worked extremely well when I first got it and completely stopped working in the subsequent months. Got in contact with Apple support and was better off not even wasting my time. Save your money and get a different brand keyboard.

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Jony Ive should be ashamed of this design

    • Written by Wayne L from Darien

    It's mystifying why this failure-prone product has remained on the market for so long. Seriously, Apple, given your sterling overall quality reputation, why aren't you ashamed of this dud? My wife and I have had two 10.5-in. keyboards fail, one just after the one-year warranty and the second recently at a year and 10 months. Fool me once, Apple, shame on you. I got conned into replacing the first at an Apple Store for another $159, but - this second time there'll be no shame on me - I won't be fooled twice. I've found a keyboard for $55. With a year of life expectancy, I can live with that. This keyboard isn't worth any more.

    22 of 23 people found this useful

  • 2.0 out of 5 stars

    Poorly built product

    • Written by Ginger L from Nashville

    I take excellent care of all phone and computer devices, but this keyboard has failed to live up to its promise... It worked well for a while, but now that I’m out of warrantee, it fails to be recognized by my iPad Pro 2 or 3 times/day. A hard restart will usually get it going again, but this is time consuming and frustrating. After reading this very long list of complaints about the same issue, I’m extremely annoyed and disappointed with Apple for failing to back an over priced, poor quality product. I’ve been an Apple user for years, but am getting pushed in the other direction by high prices and quality issues.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    Had 2 and both only lasted a few months

    • Written by Thomas J from Florence

    There must be a design flaw. My original quit working, then my warranty replacement quit working. Like others, i get the "accessory not supported" message. My expensive case was designed to be used with this keyboard, so to go 3rd party, I'll not only have to get a new keyboard, but also a new case.

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    Great when it works, but gone too soon

    • Written by Merlin C from Singapore

    Works as expected when newly bought, but started to have intermittent connection issues after the warranty period of 1 year is over. 2 years old and it is totally not working, such a shame. Brought it to the Genius Bar to no avail. Apple has terrible keyboards nowadays (hint Macbooks). Stay away unless you plan on fixing/replacing your iPad keyboard in the future!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Disappointing

    • Written by Kent M from Esbjerg

    Had mine for less than 2 years and it no longer working... not the level of quality you associate with apple and their prices. Unhappy smiley :(

    18 of 18 people found this useful