• 3.0 out of 5 stars

    Smart Keyboard Poor Warranty -Stand Behind

    • Written by Daniel M from san diego

    Really 2-1/2 Stars as when it works it is fantastic. Had the Ipad Pro Smart Keyboard fail just over one year on the previous 2017 version and now the exact same thing on the 2018 version 1yr 3mo-old Ipad Pro Keyboard today. Very disappointing as it is one of the most expensive on the market and always try and be brand specific. Both instances had low to medium use, no abuse/drop/damage to have failed a few months after the 1yr so called warranty. Today a $24 discount was provided for me to purchase a new one at the Apple Store which was more disappointing. Last year no discount so I suppose this is the corporate answer (although could have obtained cheaper elsewhere). I would like to upgrade my 13 month old Ipad but will be looking at the other mfr options. Fool me once and then twice...

    10 of 11 people found this useful

  • 3.0 out of 5 stars

    It’s okay.

    • Written by Ethan H from West Hills

    I bought this product because I had recently broken my MacBook. I was so excited because I had never owned a Smart Keyboard before. It was great for the first month. After a couple months, it started to fall off very easily. For example, I would run down the stairs and it would fall off. For the price, I expected more. Also, sometimes It would randomly fall off. Also, when I stand it up, sometimes it falls. It is very hard to stand it up on a bed. For $160, I expected more.

    6 of 8 people found this useful

  • 3.0 out of 5 stars

    Broke after 2 years

    • Written by Skylar J from Springfield

    Worked great for 2 years and then hit failure. Apple needs to address this. If I wanted cheap I would have purchased a knock off. I buy apple because of the quality.... or at least i used to.

    8 of 9 people found this useful

  • 3.0 out of 5 stars

    Great then not

    • Written by Robert B from Rincon

    Bought the Smart Keyboard with a Tech21 case for front and back protection. Keyboard worked seamlessly. I especially liked the keyboard folded up to have felt against the screen instead of the keys. At 23 months it just stopped working with a “device not supported” error message. Calls to Apple Support said it was outside the 1 year warranty so the recommendation was to replace it. Was this just a lemon or is this the state of Apple peripherals now? I thought I paid a premium for Apple products so I wouldn’t have to deal with this problem.

    11 of 11 people found this useful

  • 3.0 out of 5 stars

    Good...at first, after 2 years doesn’t work - and expensive

    • Written by LINDA P from FAIRFAX

    Apple, please make items that function well, are easy to use, look good and last. Please do not turn into the Cuisinart of electronics - used to be well made, highly functional, long life....I guess various executives cut costs, drove up revenues and made huge amounts of money as they rode the brand into the ground....you can only get away with that for so long. And by the way, I might even give up my iPhone if you continue to make them so slippery it’s inevitable it gets dropped and broken...can’t you add ridge lines to the sides?

    9 of 10 people found this useful

  • 3.0 out of 5 stars

    Wish I’d read the reviews!

    • Written by Bob J from Ewhurst

    Normally Apple are all about quality but frankly what on earth went wrong here? I got it out the box and was astonished to see that it won’t even lie flat. By placing a pencil under the back support it tips the iPad forwards just enough to lay the keyboard flat but it is a real shame that this is what is needed. How long it will actually last is unknown as I have only just bought it but I have already experienced connectivity issues ( 1 day of use).

    That said, the typing experience is not a bad one and certainly a lot better (for me) than the on-board keypad.

  • 3.0 out of 5 stars

    Good while it lasts...(one year only max)

    • Written by Peter H from Fairfield

    The keyboard is very good while it lasts. The sensitivity and feel of keyboard is very good and allows for very fast typing.

    The only thing that is very very frustrating is that within a year the keyboard stops working. I have had three thus far and all three have stopped working within a year. Given the price, it should last much longer.

    It seems to be the wiring connecting the keyboard to the iPad as that area has a lot of movement in it and perhaps over time the wiring (which is very thin) just gives way.

    I will be taking to an Apple Store to see if they will replace.

    2 of 2 people found this useful

  • 3.0 out of 5 stars

    Not made to last past 2 years

    • Written by Megan S from Wilmington

    I’ve had the apple key board for almost three years now. It worked BEAUTIFULLY until a couple months ago when it let go on me. Sometimes it would type then sometimes it wouldn’t. Now it doesn’t work at all and I have to find a new keyboard. For being the price that it is I would expect it to last much longer, but I don’t think it was made to last a really long time. This is the only flaw I have found with the apple keyboard though. I really liked it when it worked properly because it was so simple. If you are looking for a durable case/keyboard and don’t mind that it will give out eventually then this is for you.

    17 of 17 people found this useful

  • 3.0 out of 5 stars

    Shows Wear

    • Written by Nancy B. D from Huntsville

    This is not intuitive; I find myself looking for shortcut keys and some placements. My main issue is how quickly the ends of the keyboard wrap show wear. I have had mine for 1-1/2 years, and do not use it regularly. Strings are hanging off, and the metal underneath shows on both ends. This is an inferior product in the Apple lineup.

    25 of 28 people found this useful

  • 3.0 out of 5 stars

    Not the best

    • Written by Cindy C from Maple

    I love this keyboard; it’s easy to use, portable, light and not Bluetooth required so it saves my battery in that respect. Although I’m lucky that it hasn’t completely bailed out on me for the past 2.5 years I’ve been using it, I’ve noticed that the magnetic strip is falling apart and every 5th time i use it or so it fails to connect without a hard restart. Please, Apple, this is such a useful and sleek product, make it practical for our money!

    13 of 13 people found this useful

  • 3.0 out of 5 stars

    Worked great then ‘not compatible’

    • Written by Shawn or Michelle S from Scottsdale

    Loved this keyboard and the fact it was a cover also. Worked great for a year and a half then it started draining my battery as it wouldn’t close tightly. Now all I get are pop up messages ‘device incompatible’ and can’t type using the keyboard. Was great as I could type on my lap or table now nothing! Too expensive to quit already. Disappointed.

    16 of 16 people found this useful

  • 3.0 out of 5 stars

    Not Entirely Reliable

    • Written by Mercedes N from Whittier

    I bought this keyboard for my iPad to type papers (I am an undergraduate English major.) This keyboard stopped working eight months after I purchased it; when I inquired as to why it might have stopped working, the Genius Bar employee did not give me a solid answer. Overall, I like this keyboard, but was disappointed it broke down in less than a year!

    25 of 26 people found this useful

  • 3.0 out of 5 stars

    keyboard iPad pro

    • Written by Melissa M from Milton

    I love it. When it works. It occasionally disconnects or just quits working at random times without any reason. I love having the keyboard but if this continues, I’ll return it.

    26 of 26 people found this useful

  • 3.0 out of 5 stars

    Accessory Support Error

    • Written by Christopher G from Indianapolis

    There is another review here about the same thing, so I will type it out also. I have seen that many others have had this problem as well. Even some in schools that I have read about somewhere. My keyboard is creating this Accessory not supported error. When the sound is turned on it keeps creating this specific sound like my iPad is being plugged into the charger every time the face of my iPad is covered, and the cover moves even just a smidge. With the great cost of these smart keyboards, fix this problem or no one should buy your products. Because of this I use my Microsoft Surface more.

    I would give this one or two stars, but I give three stars because I feel it's a great project to begin with. I LOVED it until this issue that has begun after only having this thing a year.

    16 of 19 people found this useful

  • 3.0 out of 5 stars

    Smart Keyboard

    • Written by J.T. L from BROOKLYN

    I move back and forth in USAGE of the Smart Keyboard....my biggest beef is that i cant rotate the ipad to the vertical configuration....i hv to disconnect to do that....also i hv to reboot and reconnect it occasionally

    15 of 19 people found this useful

  • 3.0 out of 5 stars

    Questionable durability

    • Written by Geoffrey R from Dunedin

    The keyboard provided 18-months’ trouble-free and enjoyable service but the connection with the ipad case is now unreliable, with each link loss soliciting the “accessory not supported” response. I love apple products but this ipad accessory has questionable durability.

    40 of 43 people found this useful

  • 3.0 out of 5 stars

    No FN key so no forward delete option at present

    • Written by SCOTT S from Greenwood Village

    Maybe emojis are something everyone really loves to use. Me, I like to work with my devices and get stuff done. I like Apple products and software quite a bit, but also use Windows and PCs a lot as well. One of the things I’ve tolerated on the MacBooks over the years is the absence of a real delete key in favor of only backspace. At least you can work around this by using FN+Delete to get a real forward delete key. Not on this keyboard. It’s not only not possible with that key combo that most any power user would know, it’s not possible at all at present. There is no key combo that does forward delete on this keyboard.

    Similarly, there is NO control for media playing. No pause. No “next track.” No volume up or down, and apparently, no key combination that will perform those functions. I do not get this.

    The keyboard itself seems exceptionally well made. It’s not all that pleasant to type on. I would never type a lot with this thing, but it’s so minimal and light that it’s great to have to dash off a tweet or a quick email. Serious work tool for this super powerful iPad? No way. Plan to pack an extra keyboard for that. This won’t do. It’s. A little jarring in terms of feel on fingers. But, it does seem sturdy, dirt impervious, water resistant, and easy to have on you at all times you have your iPad. So, it’s useful for that. Just not for any type of serious work.

    22 of 26 people found this useful

  • 3.0 out of 5 stars

    Keyboard leaves critical features out

    • Written by Drake P from Madeira Beach

    Keyboard leaves critical features out. You cannot speech dictate when the keyboard is connected and you have to disconnect the keyboard in order to dictate your messages and emails etc. the keyboard doesn’t allow you to select emoji’s so all in all I give a three.

    6 of 10 people found this useful

  • 3.0 out of 5 stars

    Great slim Smart Keyboard case with a few compromises

    • Written by Solomon M from Laurel

    The keyboard is slim, light and functional. Very easy to use and has a strong magnetic attachment. For the price of $160, Apple could have at least made the keyboard backlit. That’s a bad apple on their part. In addition, a variety of color options would have been nice to match the different color iPads. The downfall of its slim profile is that the keyboard case does not fully cover the iPad from falls leaving the back and edges exposed. If you intend to use this as a case for your iPad, look elsewhere. Logitech and Brydge both sells keyboard/case combination for far less and provides more features for the money. A great keyboard with a few compromises...

    32 of 32 people found this useful

  • 3.0 out of 5 stars

    No foreign characters!!

    • Written by Mike H from GLASGOW

    Nice keyboard, but nowhere did the description warn me in advance that there were no foreign characters/accents available when typing with it!! Useless for a full time translator ...

    Not the "international" standard I was expecting from Apple ...

    38 of 50 people found this useful