• 2.0 out of 5 stars

    Replacements

    • Written by Hannah T from Naremburn

    On my 3rd pair of beatsx now after getting 2 new pairs from warranty. Both previous pairs broke after around 10 months by flashing red and white and failing to connect. They have worked amazingly before that but not worth having to replace every year.

  • 2.0 out of 5 stars

    Quality control

    • Written by Brandon F from Mississauga

    I’m experiencing the same connectivity issues as others have mentioned here. The earbuds will completely turn off, without input even with a sufficient charge (60%+). Charging them seems hit or miss recently as the light indicator for charging flashes white/red showing the earbuds are not charging at all. Factory reset (volume down + power until the light comes on) hasnt worked and seems to be a temporary fix. Disappointing after 6 months of use

  • 2.0 out of 5 stars

    Terrible quality

    • Written by Aleksa I from New York

    These headphones are very convenient and decent sounding , but as you can see from other reviews, they fail very frequently. Im on my second pair and they failed again. Same thing happened like with the first one, they just suddenly stopped powering on. This is a wide spread issue and I think apple should release extended warranty program or recall them altogether.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Not of quality. I would not recommend.

    • Written by Warren B from Seattle

    These headphones are not of quality. I would not recommend them. I have had two pairs of these headphones. I liked them because they were wireless and compact. I use them on planes and very occasionally to work out or run. The first pair just stopped holding battery. I would charge them and as long as they were plugged in the little light on them was on and all seemed well. As soon as you unplug (which you have to to use them), they go completely dead as a rock. This happened after 12 months. Then i sent in to be replaced by Apple. They sent me another (new?) pair. That pair worked as expected for 2.5 months until suddenly only one ear consistently produced audio. This remains to this day. I have reached out again to apple, but have yet to receive a response. I have to say, unless I can be convinced these incidents are a fluke, I will be purchasing my next earphones elsewhere.These headphones are not of quality. I would not recommend them.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Wanna give more stars but..

    • Written by Derrick T from Boston

    Had my BeatsX for over a year now. They’ve been great. They charge fast and sound pretty good. They dangle a bit too long sometimes. I wish there was something to fix that. Now to the only actual problem. All of a sudden they won’t work. I’m getting a pinkish white solid light that I can’t turn off. They won’t reset, power down, or connect. I don’t know what this is it seems to charge. These aren’t throw away earphones there needs to be an explanation. Like I like them but to buy them at such a price to have them just stop working unexpectedly without any answer is disheartening to say the least.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Sound great until they stop working

    • Written by Chad M from alanson

    Just as everyone else said, these just stopped working one day. I think it is also important to underscore how ridiculous apple support is as well. Though I'm in the process of getting these sent back, the hoops I had to jump through to is silly. Had to login and use two factor auth to even get to a representative. They offer no refund policy, just a replacement until they deem they've done everything they can, then they'll charge you for the time you used them. So best case? I do this over and over again until someone determines I'm eligible and at that point, I'm sure I'll have enough 'usage' they won't offer any payback. I stopped using Apple stuff for this exact reason. Moral is: pay either $30 or $200 for headphones. Don't bother with beatsx.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Great, but didn't last very long !

    • Written by Luke I from Caterham

    Great headphones, sounded good, nice and portable, best in the market for what they do and the price. However considering they lasted little over a year for me, they are of poor build quality... wouldn't recommend unless you're ok with buying another pair just outside of warranty period.

  • 2.0 out of 5 stars

    I love the sound but they break/malfunction far too easily

    • Written by Matt F from Gansevoort

    I'm on my second set of Beats X headphones and am currently either in need of repair or replacement. However the repair price is $92 when a brand new pair sits at $99!? I'd look for an alternative to the beats x. The wiring doesn't seem to be durable and its tempermental when pairing to devices.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Waste of money. Terrible purchase.

    • Written by Tyson K from New York

    Nice headphones I guess. But they only work for a couple months and then stop working. Never buying beats again. DO NOT PURCHASE!

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    BeatsX wireless earphones

    • Written by Orna O

    I bought the headphones a little over a year ago. Expensive earphones that did not last, even though they were not used regularly. The headphones just stopped working and did not turn on at all. When the headphones were charging, the light flashed and replaced colors, but the headphones still did not turn on. I turned to the Apple Service Center and they offered me what they had in their policy. Without checking whether it is a defective series product. From a brief inquiry on the Internet I found out that there are many who purchased these headphones and also they spoiled, part time warranty and some after the warranty. Do not recommend buying headphones, it is best to invest money in another headset company.

  • 2.0 out of 5 stars

    Died just after warranty period expired

    • Written by Sarah G from Denver

    These headphones were great, worked and sounded fine, until I'd used them for 1 year and 3 months. They then started dropping connection after 10-15 seconds, with the lights blinking red & white. Neither a hard reset nor a software update fixed them. The Apple store told me I could purchase a replacement for $80 since the warranty period is over, but after reading all of the similar reviews, I'm not eager to pay $80 every year to buy these over and over.

    8 of 8 people found this useful

  • 2.0 out of 5 stars

    Beats x

    • Written by Alfredo R

    The product provides excellent sound but is not a reliable peice of equipment

  • 2.0 out of 5 stars

    Suddenly stopped working

    • Written by Claudia W

    Great earbuds which I loved....until they suddenly stopped working. They were working great until one day they stopped turning on. Very disappointed. Was about to purchase a pair as a gift but am now thinking it is not worth the price as mine died just after a year (right after my 1 year warrenty expired of course...). For this price they should last more than a year!!!

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Horrible Quality

    • Written by Christian G from Degersheim

    These headphones look very cool and sound quite nice but have terrible build quality. My first ones broke after a few weeks and the replacement pair were broken straight out of the box. Would not recommend these headphones!

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Hurts to Write this Review - Stay Away from this Product

    • Written by Don N from Wylie

    When it works I absolutely love this ear phones. Light, durable, reliable, great sound, and most importantly great call.

    However I had to replace this item 2 times! It literally dies on the anniversary date every year around the same date. I bought my original beats x from Best Buy and a year later it stop charging and holding a charge. They replaced it for free as it was right before the 1 year warranty. Then another year and it disconnects/connects randomly so I can't even use it.

    Now I'm stuck looking for another one and just not a lot out there!

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Good only for a little while

    • Written by Brianna A from Bronx

    I love the beats compatibility with the iPhone and the sound. Overall these are good headphones but eventually, they break down and you have to keep repairing them until the warranty ends. $79 for repair is not worth it when these headphones are constantly breaking.

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    My beats x won't work or charge

    • Written by Suha F

    I get my beats x about one year ago from paris it was working fine then in the last three weeks I didn't use it because imwas traveling I kept it in the case come with it then today i took it and try to turn it on it doesn't work i tried to rest it nothing happened then i did search in google there many people facing the same problem and they couldn't fixed it. I feel like I did lose my money by buying this product. I very upset.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    Poor sound and low volume

    • Written by Carl B

    I was given the BeatsX earbuds by my wife in June of 2018 for fathers day and they sounded great at first, the sound quality was very good and nosie isolation was great. Then around December the sound began to become lower and lower no matter how much I tried to turn them up. Very nice earbuds but wish they were made with better quality, sound, and lasted longer. BeatsX earbuds are my second "BEATS" product (also have powerbeats) and I am sad to say I will not be purchasing anymore item from "BEATS."

    1 of 3 people found this useful

  • 2.0 out of 5 stars

    Stop Working

    • Written by Byron D

    I have to admit the sound quality was great.... But they suddenly just stopped working. Even with a full charge and a software update they will not turn on... Disappointed to say the least.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Don't last and have many software issues

    • Written by D J

    Overall sound is good but unfortunately they do not last very long as software or manufacturing issues start presenting. Got my first pair and they stopped working for no reason. Got that pair replaced and those stopped turning on after being charged. Third pair just flashes red and white without connecting to anything. Cannot recommend these, not worth the constant hassle of replacement.

    9 of 9 people found this useful