Service and support from the people who know your Apple TV best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single call.

Enjoy up to two years of peace of mind when you buy the AppleCare Protection Plan for Apple TV.

Every Apple TV comes with a one-year limited warranty and 90 days of complimentary technical support.1 With the AppleCare Protection Plan, you can extend your coverage to two years from your Apple TV purchase date. You’ll get direct, one-stop access to Apple’s award-winning technical support for questions about tvOS, iCloud, AirPlay and more. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You’ll also get global repair coverage for your Apple products through convenient service options.2

Up to two years of Apple-certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com

One stop for support

Minimise the amount of time without your Apple TV with Express Replacement Service

Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Global repair coverage2
  • Carry-in repair: Take your Apple TV to an Apple Store or an Apple Authorised Service Provider
  • Express Replacement Service
  • Use with a Mac or PC

Hardware coverage

Get global repair coverage for your Apple TV

The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labour, from Apple-authorised technicians around the world.

Service coverage includes the following:

  • Your Apple TV
  • AirPort3
  • Included Apple TV Remote and power cable

Software support

Get direct access to Apple experts for connection support and more

Whether you’re sitting in the comfort of your home or office, or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Renting and purchasing movies from the iTunes Store
  • Using AirPlay to play content from iPhone, iPad, iPod touch or Mac on your HDTV
  • Connecting to additional services such as Netflix and more

How to buy

  1. Purchase the AppleCare Protection Plan with your new Apple TV.
  2. Or buy it within 12 months of your Apple TV purchase:
    • Online (requires you to verify your serial number)
    • At an Apple Store (serial number is required)
    • By calling 800-186-1087 (serial number is required)

Additional Support

Get support now by phone or chat,
set up a repair and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app