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Frequently Asked Questions

  • Apple Pencil (2nd generation). It pairs wirelessly and attaches magnetically for charging and storage.

  • Both the Magic Keyboard and Smart Keyboard Folio are compatible with this iPad Pro. Third-party keyboards are also available.

  • Newer Wi‑Fi + Cellular models include built‑in eSIM technology that acts as a digital SIM card. There are a few ways to activate an eSIM on your iPad, including downloading it to the iPad itself, scanning a QR code, or using an app from a carrier.* With eSIM, you can choose cellular data plans from select carriers in more than 180 countries and regions around the world. Learn more about setting up eSIM.

    Wi‑Fi + Cellular models with embedded eSIM technology include iPad Pro 12.9‑inch (3rd generation or later), iPad Pro 11‑inch (1st generation or later), iPad Air (3rd generation or later), iPad (7th generation or later), and iPad mini (5th and 6th generation).

    All Wi‑Fi + Cellular models include a nano‑SIM tray that supports a carrier SIM card.

    More information on iPad support for LTE networks by carrier and country or region

    * Not all carriers support eSIM. See your carrier for more details. Not available in China mainland. The eSIM technology works with iPad Pro 11‑inch (1st generation or later), iPad Pro 12.9‑inch (3rd generation or later), iPad Air (3rd generation or later), iPad (7th generation or later), and iPad mini (5th generation or later). Apple SIM works with iPad Pro 12.9‑inch (1st and 2nd generation), iPad Pro 9.7‑inch, iPad Pro 10.5‑inch, iPad (5th and 6th generation), iPad Air 2, iPad mini 3, and iPad mini 4.

  • AT&T, T-Mobile/Sprint, and Verizon are the national wireless carriers in the United States who offer 5G Service for iPad Pro. For 5G service, you need to activate your Wi-Fi + Cellular iPad Pro with one of these carriers. Some carriers may also require a 5G service plan or a new SIM. Contact your carrier for more information.

    View the AT&T 5G coverage map
    View the Sprint 5G coverage map
    View the T-Mobile 5G coverage map
    View the Verizon 5G coverage map

  • If you already have Apple Card and want to purchase your iPad with Apple Card Monthly Installments, select it as your payment option during checkout. You’ll receive 3% Daily Cash back up front and pay for your new device over time, interest-free when you choose to check out with Apple Card Monthly Installments. If you don’t have Apple Card yet, you can apply for one in as little as a minute when you select Apple Card Monthly Installments as your payment option and use it for your purchase. Learn more about Apple Card Monthly Installments

    If you used your Apple Card to pay in full, but you meant to take advantage of interest-free financing using Apple Card Monthly Installments, we can help you get switched over. Contact an Apple Card Specialist at 877-255-5923. You can also chat with one by tapping on Apple Card in Wallet, tapping on the black circle in the upper right-hand corner, and then tapping Message.

    Customers in U.S. Territories should contact Goldman Sachs Bank USA for questions about installments.

  • The Apple Trade In program makes it easy to trade in an eligible iPad. Just answer a few questions regarding the model and condition, and we will provide an estimated trade-in value◊◊ or a simple way to recycle it for free if it’s not eligible for credit.

    If your iPad is eligible and you accept the quote, we will send you a free trade-in kit, separate to your new iPad (at no cost to you) so you can then send in your current iPad within the 14-day return window.

    Once we receive your iPad, we’ll inspect it and verify its condition. If the condition matches what you described, there’s nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided. You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.

    If you buy online and choose to pay with Apple Card Monthly Installments, we’ll instantly apply your estimated trade-in value to the purchase of your new iPad. If you pay in full, your trade-in value is applied as a refund to your original payment method. This happens once we receive your eligible iPad and confirm that the condition matches what you described.

    The trade-in process can take up to 2-3 weeks.

    You can also trade in your device at an Apple Store at the point of purchase, however the trade-in value in store may be different from the estimated trade-in value you received online.

There’s always more to explore.

Get 3 free months of any of these services on your iPad Pro.°°

Apple TV+

Watch Apple Original shows and movies across all your devices.**
Learn moreabout Apple TV+

Apple Fitness+

iPhone users get 3 months free by purchasing an iPad.°
Learn moreabout Apple Fitness+

Apple Arcade

Enjoy unlimited, ad-free access to Arcade Originals, all-new games produced by Apple.**
Learn moreabout Apple Arcade

Which iPad is right for you?

New

iPad Pro

The ultimate iPad experience with the most advanced technology.

From $799

12.9” or 11”

Liquid Retina XDR display²

Liquid Retina display²

ProMotion technology and True Tone

M2 chip

12MP Wide and 10MP Ultra Wide cameras

12MP

TrueDepth camera system with Ultra Wide

USB-C connector with support for Thunderbolt / USB 4

Superfast downloads and streaming³

Face ID

Storage up to

2TB

Works with Apple Pencil (2nd generation)

Works with Magic Keyboard and Smart Keyboard Folio

iPad Air

Serious performance in a thin and light design.

From $599

10.9”

Liquid Retina display²

True Tone

M1 chip

12MP Wide camera

12MP

Ultra Wide front camera

USB-C connector

Superfast downloads, high-quality streaming³

Touch ID

Storage up to

256GB

Works with Apple Pencil (2nd generation)

Works with Magic Keyboard and Smart Keyboard Folio

New

iPad 10th generation

The all-new colorful iPad for the things you do every day.

From $449

10.9”

Liquid Retina display²

True Tone

A14 Bionic chip

12MP Wide camera

12MP

Landscape Ultra Wide front camera

USB-C connector

Superfast downloads, high-quality streaming³

Touch ID

Storage up to

256GB

Works with Apple Pencil (1st generation)⁴

Works with Magic Keyboard Folio

iPad 9th generation

All the essentials in the most affordable iPad.

From $329

10.2”

Retina display

True Tone

A13 Bionic chip

8MP Wide camera

12MP

Ultra Wide front camera

Lightning connector

4G LTE cellular³

Touch ID

Storage up to

256GB

Works with Apple Pencil (1st generation)

Works with Smart Keyboard

iPad mini

The full iPad experience designed to fit in one hand.

From $499

8.3”

Liquid Retina display²

True Tone

A15 Bionic chip

12MP Wide camera

12MP

Ultra Wide front camera

USB-C connector

Superfast downloads, high-quality streaming³

Touch ID

Storage up to

256GB

Works with Apple Pencil (2nd generation)

Works with

Bluetooth keyboards

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