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Frequently Asked Questions

  • AT&T, T-Mobile/Sprint, and Verizon are the national wireless carriers in the United States who offer 5G Service for iPad Pro. For 5G service, you need to activate your Wi-Fi + Cellular iPad Pro with one of these carriers. Some carriers may also require a 5G service plan or a new SIM. Contact your carrier for more information.

    View the AT&T 5G coverage map
    View the Sprint 5G coverage map
    View the T-Mobile 5G coverage map
    View the Verizon 5G coverage map

  • All iPad Pro models, iPad (6th generation), iPad (5th generation), iPad Air 2, iPad mini 4, and iPad mini 3 models with Wi-Fi + Cellular can use either the Apple SIM card with an activated account or a carrier-supported nano-SIM card. The 12.9-inch iPad Pro (2nd generation), 10.5-inch iPad Pro, and 9.7-inch iPad Pro include an embedded Apple SIM. The 12.9-inch iPad Pro (3rd, 4th, and 5th generations) and 11-inch iPad Pro (1st, 2nd, and 3rd generations) models with Wi-Fi + Cellular support eSIM. iPad Air, iPad mini 2, and iPad mini models with Wi-Fi + Cellular use a carrier-supported nano-SIM card.

    More information on iPad support for LTE networks by carrier and country or region

  • Apple Pencil (2nd generation). It pairs wirelessly and attaches magnetically for charging and storage.

  • Both the Magic Keyboard and Smart Keyboard Folio are compatible with this iPad. They’re also compatible with the 12.9‑inch iPad Pro (3rd and 4th generations), the 11‑inch iPad Pro (1st, 2nd, and 3rd generations), and iPad Air (4th generation). Other third party keyboards are also available.

  • The Apple Trade In program makes it easy to trade in an eligible iPad. Just answer a few questions regarding the model and condition, and we will provide an estimated trade-in value◊◊ or a simple way to recycle it for free if it’s not eligible for credit.

    If your iPad is eligible and you accept the quote, we will send you a free trade-in kit, separate to your new iPad (at not cost to you) so you can then send in your current iPad within the 14 day return window.

    Once we receive your iPad, we’ll inspect it and verify its condition. If the condition matches what you described, there’s nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided. You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.

    If you buy online and choose to pay with Apple Card Monthly Installments, we’ll instantly apply your estimated trade-in value to the purchase of your new iPad. If you pay in full, your trade-in value is applied as a refund to your original payment method. This happens once we receive your eligible iPad and confirm that the condition matches what you described.

    The trade-in process can take up to 2-3 weeks.

    You can also trade your device in at an Apple Store at the point of purchase, however the trade-in value in store may be different from the estimated trade-in value you received online.

  • If you already have Apple Card and want to purchase your iPad with Apple Card Monthly Installments, select it as your payment option during checkout. You’ll receive 3% Daily Cash back up front and pay for your new device over time, interest-free when you choose to check out with Apple Card Monthly Installments. If you don’t have Apple Card yet, you can apply for one in as little as a minute when you select Apple Card Monthly Installments as your payment option and use it for your purchase. Learn more about Apple Card Monthly Installments

    If you used your Apple Card to pay in full, but you meant to take advantage of interest-free financing using Apple Card Monthly Installments, we can help you get switched over. Contact an Apple Card Specialist at 877-255-5923. You can also chat with one by tapping on Apple Card in Wallet, tapping on the black circle in the upper right-hand corner, and then tapping Message.

    Customers in U.S. Territories should contact Goldman Sachs Bank USA for questions about installments.

  • For T-Mobile/Sprint, activation can happen directly on your iPad. First, go to settings and scroll to "Cellular Data.” Then select your carrier and follow the prompts. When selecting your plan, T-Mobile/Sprint customers need a plan with a minimum of 10GB of data to be eligible. For Verizon you will need to visit this site and follow the instructions. When selecting a Verizon plan, Unlimited and Unlimited Plus are eligible.

There’s always more to explore.

Entertainment. Workouts. Games. All on your iPad Pro.

Apple TV+

Watch Apple Original series and films across all your devices.⁵
Learn moreabout Apple TV+

Apple Fitness+

Discover world-class workouts on your new iPad. Powered by Apple Watch.⁵
Learn moreabout Apple Fitness+

Apple Arcade

Enjoy unlimited, ad-free access to Arcade Originals, all-new games produced by Apple.⁵
Learn moreabout Apple Arcade

Compare iPad models

From $799

12.9" or 11"

Liquid Retina XDR displayfootnote2

Liquid Retina displayfootnote2

ProMotion technology

M1 chip

12MP Wide and 10MP
 Ultra Wide back cameras

12MP

TrueDepth front camera
 with Center Stage

USB-C connector with support for

Thunderbolt / USB 4

5G cellular3

Works with

Apple Pencil (2nd generation)

Works with

Magic Keyboard

Smart Keyboard Folio

From $599

10.9"

Liquid Retina displayfootnote2

M1 chip

12MP Wide back camera

12MP

Ultra Wide front camera
 with Center Stage

USB-C connector

5G cellular3

Works with

Apple Pencil (2nd generation)

Works with

Magic Keyboard

Smart Keyboard Folio

From $329

10.2"

Retina display with True Tone

A13 Bionic chip

8MP Wide back camera

12MP

Ultra Wide front camera
 with Center Stage

Lightning connector

4G LTE cellular3

Works with

Apple Pencil (1st generation)

Works with

Smart Keyboard

From $499

8.3"

Liquid Retina displayfootnote2

A15 Bionic chip with Neural Engine

12MP Wide back camera

12MP

Ultra Wide front camera
 with Center Stage

USB-C connector

5G cellular3

Works with

Apple Pencil (2nd generation)

Works with

Bluetooth keyboards

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