• 1.0 out of 5 stars

    Lost remote access after TVIOS update

    • Written by Anthony L from Dedham

    After the latest Apple TV update the only way to connect to the lock is local with bluetooth. I've read that Apple and Schlage have not accepted responsibity for the bug so no patch on the horizon. Not good for my lock that is in a rental property that I now can't add, change, delete codes or see status. I will be replacing the lock with another brand.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Love this Smart Lock

    • Written by Shelly F from Easthampton

    This is so awesome to come home and not have to dig for your keys. I walk up and ask "Hey Siri Unlock the Door" about 30 seconds later BAM the door opens!!! When I'm leaving and the same thing "Hey Siri Lock the Door" and the door is locked. I don't have to worry if someone moved the key for the baby sitter because she has her own code and as soon as she uses it I get an alert across my phone to let me know if she unlocked or locked my door. m you can give limited time access to people as well. I can't say enough about this. Only other improvement would be a Geo unlock with your cell phone.

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    It Just Worked

    • Written by CHEYNE G from Sydney

    So far I've had this lock for about a month. I followed the instructions and it worked first go. I'm at a loss as to the negative reviews. I did not experience any of the issues that others appeared to have.

    My kids use it and - via Homekit - I have provided access to others who require entry to my home.

    Don't believe the negative reviews. This thing just works out of the box.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Nice lock

    • Written by Dave B from Hayward

    I am very pleased with my Smart Sense. It does everything it promised to do. Whatever problem - and there was only one - during installation was my fault not the instructions. Once i read more carefully everything was very easy. Setting up the apps and Home was surprisingly easy. It almost set itself up. I am still working on sharing the data with other users of the lock but that is not the lock's fault. It is expensive but I believe worth it. It also provides 5 ways of unlocking your door - key, app, remote, keypad, and Siri. It is impressive and actually makes me smile.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Not very good.

    • Written by Arthur W from Nashville

    This is not a very user-friendly or well-thought-out product, neither the hardware nor the software. Setup is gnarly, and the app is contrary and does not not always function properly. Heaven forbid you should have to reset the thing. It was obviously designed by engineers who don't think like home users. I'm pretty savvy, and it was painful hour getting it setup. Plus, the keypad is impossible to see at night. My guests often ask me where the dang keypad is. It has no glow, so the numbers are invisible. If I had it to do again, I'd buy something else.

    5 of 6 people found this useful

  • 1.0 out of 5 stars


    • Written by Lyle C from Saskatoon

    Absolute frustration with this product!! Schlage owes me a refund, an apology and a cash reimbursement for my hours of wasted time. Do not buy this product!

    - The connectivity is horrible (yes, I have a very strong commercial-grade WIFI system).
    - The app locks up and shows errors when connecting to Bluetooth.
    - Apple Home and this product do not work (constant “no response” messages)

    I’ve downloaded every upgrade, deleted devices, reinstalled, unhooked batteries, updated firmware ... everything! This is absolute junk.

    How does someone sell garbage like this?! Their latest app upgrade states “we’ve listened to our customers”. I think not! Do your customers a favour and recall this product and give us all our money back!!

    Apple should be regretful for attaching their name to this junk.

    14 of 16 people found this useful

  • 1.0 out of 5 stars


    • Written by Andrew F from PALMETTO BAY

    Have had two of these for a long time. A smattering of tolerable issues along the way such as slowness and intermittent connectivity. This last update however, end of October, 2017, was terrible. Just awful. Both locks unreachable after they pushed out a firmware update. Customer service unapologetically told me I had to delete all devices, reset the locks to factory default, and redo all programming. We regret the purchase.

    9 of 9 people found this useful

  • 4.0 out of 5 stars

    works for me

    • Written by Thiago P from anaheim

    its working properly at my main home for the whole year so far, even tough it is slow to connect using the app to change codes and add users but it works.
    The only issue that I am having is on my secondary home but I think is a homekit issue where my apple TV its not showing the proper location.

  • 1.0 out of 5 stars

    Don't get this Lock. READ WHY.

    • Written by Richard H from Rosenberg

    I got this lock over a year ago. The installation was ok, but the tech setup took over three tries before it worked with the phone. Customer service were clueless. The lock worked ok for 2 months, after which the phone devices didn't control the lock, heres why. After an IOS update the lock quit working ( only worked from Keypad ). Call Schlage again, they reply "we're working on the issue", with no time line to resolve it. Six weeks later update was released and it started working. This last IOS apple update was the same issue again. Schlage firmware downloads and to this date the lock still does not work from the phone devices. Reset lock to Factory inbox condition and perform setup with no results. The lock is out of warrently, also don't believe a new lock from the same brand would be the answer other than investigating other brands and their issues.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Schlage Needs to Wake Up

    • Written by ALAN I from GROSSE POINTE FARMS

    Very disappointed with this product. Took forever to set up. Had to reset the deadbolt multiple times to finally get it to accept a firmware upgrade. Finally have the Schlage Sense App working on an iPhone with iOS 11. However I can't integrate it with Apple's Home App. I get the impression that you currently need Apple TV since the Schlage Sense lock has its own hub which costs extra. After paying $200+ for the lock plus another $200 for a new entrance hand set, I'm not going to pay anymore for a proprietary hub. Wake up Schlage, you're completely destroying your name with such a temperamental product.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    • Written by Mark I from Makawao

    Worked okay for about a 2 weeks. After that forget it. Tried everything to get it up and running again, but no luck. No problems with other devices. August works flawlessly.

    6 of 6 people found this useful

  • 5.0 out of 5 stars

    Solid lock. Don't believe the bad reviews.

    • Written by Seth J from GLENDALE

    First time writing a review on the Apple Store. Felt like I needed to try to balance out all the negative reviews which I honestly don't understand. Some of these people must be doing it wrong.

    The lock installed easily with very straightforward directions - they even have an installation video in the app that walks you through the process step by step. Very handy.

    Once the lock was installed, setting it up in the app was a breeze. The app easily found my lock and initial setup was over in two minutes. After a 10 minute firmware update, the lock was up and running, available in HomeKit and controllable through Siri. The only "downside" I see is that in order to change lock settings or create passcodes, you have to be within bluetooth range of the lock. But I don't find that wholly unreasonable for security reasons, and again, that's only for changing lock settings and key codes. You can check the status of the lock and lock/unlock it from anywhere once it's setup in HomeKit. I use an iPad mini as a HomeKit hub.

    The only feature I wish it had was geofencing for autounlocking. But the lack of this feature isn't a deal breaker.

    Yes, the lock is loud. Like, very loud. And that might turn some people off. Personally, I'll go with the grade 1 security rating of Schlage over a quieter lock like Kwikset with a lesser security rating. There's also the August Smart Lock but that doesn't have built in HomeKit support, charges you $100 for a passcode feature, and installs on your current deadbolt - which, as long as you have a good deadbolt already, might be a good option. But for those looking for a new, better, more secure deadbolt that's compatible with HomeKit, you can't beat the Schlage Sense.

    And now I sound like a paid corporate shill.

    10 of 13 people found this useful

  • 1.0 out of 5 stars

    Do not buy! Privacy issues!

    • Written by Ronnie R from AUSTIN

    They've updated the app and now you have to supply your personal
    information to use the locks.

    It's a bad idea to tell someone your address and then give them access to
    your lock and unlock logs.

    Schlage should be ashamed and give refunds to existing customers.

    8 of 9 people found this useful

  • 5.0 out of 5 stars

    Prestigious Schlage

    • Written by Jason B from New Albany

    Schlage has always made amazing locks. It doesn't stop here. Very happy with mine. I ask Siri all the time if my deadbolt is locked. Love it.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Bit of a pain to install, but it works well

    • Written by Rachael T from Natick

    We purchased this after a bad experience where our pet sitter did not show up while we were away, leaving our pets home alone for a week (!! Hooray for drinking the toilet water!). This works amazingly well to keep track of who is coming and going in your house. My kids have different codes, so we know when they've come home too.

    It was a bit of a painful multi-day process to get it installed, with a couple of calls to Schlage. The first difficulty was the actual lock was physically rotated and wouldn't fit. We luckily came across a review from someone else on the internet, who described how he fixed it (with help from customer support). It was a life-saver for us, because it was after hours by this stage (no customer support available) and we did not have a working lock on our door. I wish they had that in their helpful FAQs!

    I did have to have customer support walk me through setting up the home hub, because that aspect wasn't working. We could control it via bluetooth, but not remotely. Some uninstalls and reinstalls later and it was up and running.

    We've had it for just over 6 months. We haven't had any problems, or had to replace the batteries yet. I'm very glad we purchased this lock. Nice to be able to control the door remotely, and wonderful peace of mind to know people are actually coming and going when they should.

    5 of 5 people found this useful

  • 4.0 out of 5 stars

    Bluetooth Pair Schlage Sense For Remote Access w/ Apple TV (4th Generation)

    • Written by Matthew M from Nashville

    After almost giving up today, I think I finally figured it out (fingers crossed). After following all the directions for setup and making sure your lock works and is connected to bluetooth, you need to "Set Up Apple TV as a Home Hub". Google that.
    Next, you will need to set your 4th Generation Apple TV to the "Never Sleep" mode. This is very important, otherwise your bluetooth feature will keep unpairing itself with your lock. Go to Settings>General>Sleep After>and then select "Never".
    After doing these things, I took a drive down the street to test the remote access function and it worked! Yay! Also, I was initially worried that my Apple TV hub wouldn't have strong enough bluetooth to reach the Schlage Sense (It's probably 50 ft away on the opposite side of the house through many doorways). I thought I might have to buy a bluetooth extender. Luckily, it seems to be working now but check back in with me tomorrow :)
    In a nut shell, I needed a handyman to help me install this lock. He had to carve out a bigger keyhole slot. But you might not need help if your slot is already the right size. You can test that before you even take the old lock off (I was replacing an old deadbolt). I also used the *additional reinforced keyhole which is recommended for extra security, but not imperative. I'm glad I had help with this, so I'm hoping this will help you as well. Best of luck...

    9 of 10 people found this useful

  • 5.0 out of 5 stars

    Works Perfectly

    • Written by Jon R from CALGARY

    Was surprised to see some bad reviews, I do remember some issues when iOS 10 launched but if you are building a homekit setup this is a perfect lock, I have had it installed for about 8 months now. I use the remote lock / unlock feature all the time and have an Apple TV 4 which allows for the remote access. Also setup codes for the kids and house cleaners to use and it works perfectly, nice to have the ability to setup time limited codes. Also use it daily through Siri and the Apple Home app as well and have never had an issue getting it to unlock. I would buy this lock again if I was looking for a HomeKit solution, a HomeKit + ZWave lock would be perfect but I can't see that happening in a single unit.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    • Written by Raymond H from Cherry Grove

    We have tried 3 smart locks, Kevo was a nightmare...need to keep your hard keys available....Schlage works good as a keypad lock but the remote app part is practically useless....so a step up from Kevo...but not as advertised or worth the money....changed to August and for the last 5 months have been satisfied..works as advertised, need to keep an eye on battery levels but the app tells you when its getting low , added the doorbell with camera and keypad and both also are woking well...a bit pricey for the products but they do work consistently .I am struggling to get home kit and siri to connect with the lock, need to put some more time into that effort ...

    5 of 11 people found this useful

  • 1.0 out of 5 stars


    • Written by Jason G from Elk Grove

    Let me say first, I have had two of these locks over a year. They tortured me. Worked remotely 10% of the time. I'm a very high end user of apple products. I know about two factor, set apple tv to never sleep, etc. These locks are total garbage.
    Here is the fix.
    1. Call Schlage, tell them what they already know. That these things are junk. They won't argue with you. Demand a refund... even if it has been 14 months since you bought them.
    2. Email them your receipts and serial numbers.
    3. Get your refund check.
    4. Throw Schlage locks in trash where they below.
    5. Go buy the new Premis Locks from Kwikset - they work: half the footprint in size, way quieter, app is a zillion times more advanced.
    The End.

    19 of 25 people found this useful

  • 1.0 out of 5 stars

    Does not connect to iPhone or Apple TV.

    • Written by KIRK W from St Catharines

    I've never written a review but I'm making an exception as the Schlage Sense has frustrated me to the point of wanting to rip them all out and go with another brand.
    I purchased 5 of these locks, one for each door and one for my pool shed. I have an Apple TV within 10-20 feet of each lock and only once and a while the odd random one will connect. I will stand waiting 2 feet of the lock and it won't connect.
    I've tried everything possible from removing all software and starting fresh and nothing works. Stay away from this product.

    8 of 10 people found this useful