• 1.0 out of 5 stars

    Unreliable

    The connection to HomeKit is unreliable. I usually have to open the Honeywell app to adjust the temperature. Sometimes Siri says that the device is not responding. I also hate that it requires a connection to Honeywell’s unreliable servers. I will be selling this junk and replacing it with iDevices thermostat.

    1 of 2 people found this useful

  • 5.0 out of 5 stars

    Best Thermostat!

    This thermostat is the best HomeKit compatible thermostat for the price. It took me a little while to setup because we had to run a jumper wire due to the age of our old thermostat. Honeywell customer support was so helpful throughout the process. If you put it together and you’re not getting power to it or HomeKit isn’t work it could be due to the “C Wire.” Once I figured this out it operated perfectly. We’ve had it for over a year now and it has functioned flawlessly. The HomePod interacts with it perfectly! I also love the monthly energy reports emailed to me from Honeywell. I highly recommend this thermostat. You won’t be disappointed! Utilize Honeywell customer support if you run into any challenges during the setup.

  • 1.0 out of 5 stars

    Connecting I phone 8 to Lyric T6 wireless thermostat

    I had this thermostat fitted four weeks ago, at first I found out through Honeywell that their server was down that was after numerous telephone calls. I now have talk talk broadband and I am still unable to connect my phone,the thermostat is configured and set up but I get to the very end of trying to pair my phone enter the four digit code and then it tells me “error” unable to connect” I am finding this so very frustrating it has cost us £300 plus all the time wasted for the engineer and ourselves to have a thermostat that is useless, I have a call booked again with Honeywell for Monday, they say it could be “talk talk” can anyone tell me if they have had any issues with talk talk and the connecting of their phones to the thermostat, I would appreciate if anyone has had the same problem for any comments that may help me with this issue.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    USed to work with Homekit until Lyric app was updated

    I purchased this app a few months ago and it worked with the Homekit. Then Honeywell Lyric updated the app and now it doesn't work with Homekit. Not sure if it is Homekit or Lyric fault. Can't seem to find any information on this.

    11 of 11 people found this useful

  • 2.0 out of 5 stars

    Honeywell T5

    Honeywell T5 used to work great with HomeKit when I first got it a couple of months ago up until a Month maybe 2 it just stopped fails to connect constantly.Goodthing The Lyric app works well enough to keep using the thermostat.Apple Fix your software for Home devices we stick with your devices because of the reliability But now people like me are starting to believe otherwise about your other less important products.Get on the ball and support what you throw your name Behind!

    3 of 4 people found this useful

  • 5.0 out of 5 stars

    Great product !!!

    This device was easy to install, program and manage from day one...
    It does everything I need in a single zone thermostat. Compatible with all digital assistants including Apple.
    Favorite features include: Geofencing which works amazingly well; Remote control from the app when away; automatic vacation advanced planning.
    And the price is right !!!

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    run from this product

    I bought this 150.00 product as a gift and wish i would have went with the Nest. Installation as far as wiring was a piece of cake but programming it through the app is a different story... Every time i have tried to connect the device to the app and to WIFI, i get a "Device not found error".. I have called tech support several times and the issue still has not been resolved, So i am going to box the piece of sh@# up and send it back... THE MORAL OF THIS STORY IS.....DONT BUY THIS PRODUCT!!

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Works wonderfully with native App not with homekit

    Nothing but issues with this thermostat and it’s conn to HomeKit.
    Half the time I try to use Siri with this product it becomes non responsive. I’ve tried troubleshooting to no avail even swapped for a new thermostat still does not work properly.

    Trouble shooting steps included multiple factory resets, Assigning the Lyric a static IP, assigning it it’s own 2.4 ghz network on its own LAN, putting it on a mesh network. So far nothing has solved my problem and Honeywell points the finger at Apple. It’s been almost a year of this nonsense and it’s still not fixed.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    So close and yet so far...

    Installing the T5 was easy but the instructions that come with it are horrible.
    They attempted to write the instructions so that anyone could install it.
    They succeeded in making the instructions a bunch of gibberish.
    Luckily this is the age of google and a quick search solved that problem.

    Installing the app is also easy. Set it up on 2 iphones and programmed the geofencing.
    Worked like a charm, kept temps as programmed and sent notifications when I crossed the boundary.
    On the 4th day it stopped sending notifications and no longer recognized 2nd phone.
    5th day, it didn't recognize either phone.

    I finally got an email from Lyric with 2 steps to try.
    Did the 2 steps and sent them an email saying it didn't work.
    This is the response I got.
    "I am truly sorry that you are having issues with your Lyric T5.
    Please keep in mind that if you wish to proceed with the troubleshoots we are more than happy to help."

    I bought the T5 because of the geofencing but now I have to use the daily program mode.
    Better than a regular t'stat, but not what was promised.

    If the unit had kept working as it did for the first 3 days I would be writing a completely different review.
    I think the T5 itself is not the problem. The app however, seems fairly glitchy.
    The support is abysmal, emails are not the way to trouble shoot something like this.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Honeywell Lyric App (downloaded from the App Store)

    The Lyric app does not communicate with the thermostat. This renders the system almost useless for the purpose it was bought. The thermostat is expensive at £150.
    It is disgraceful that Apple should hold this app in their store.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Product only as good as its weakest lin

    Lots of weak links throughout the software and hardware. Tech-support of any kind is nonexistent. Luckily the AC installer at my house. He called Honeywell. After 15 minutes of back-and-forth, got the app to work. With software loaded on both my iPhone and my iPad the outside temperatures iPhone verifies correct reading; 72°F; conflicts with the iPad reading 91°F. The sleep option cycle does not integrate with manual operations correctly. Could not fix these design failures . Geo fence seems to operate as though the two devices don't recognize each other… If one is away both are away. The home/away settings on the thermostat appear to override the geo-fence. Fortunately you can override everything by manually changing the temperature on your iPhone. This is not a set it and forget it system. Also the lack of confirmation of existing sittings leaves doubt as to the system status. Honeywell… Burn me once shame on you… Never again… No shame on me for sure. This device came with my air conditioner. I should've done my own research. You have some good ideas… Your execution is abysmal.

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Works nearly perfectly

    I really don't understand the problems or issues of the other reviews... I've had my T-6 (same as T-5 just different color) for 5 months now. I LOVE IT.

    My thermostat installed in like 15 minutes start to finish. My son installed it, not a pro.

    Setup was easy. App works great, love showing it off to people!

    I typically use geofencing to reduce power usage while I'm away from the house, it works VERY well.
    While home, it maintains a very even temperature.

    Issues:
    It has lost connection to wifi 1 time (my wifi is finicky and is reset at least weekly). That's better than the rest of my smart home.
    I simply pulled the thermostat, waited a few seconds, and in 5 seconds it was up and running.

    I'd say this deserves 5 stars for a great thermostat, great app, and arriving home to a comfortable setting!

    Future Look:
    My only wish would be a sensor so that when people leave doors and windows open that it wouldn't even try to heat/cool the house! After a minute or so of being left open, it should send a msg to me and shut off. Honeywell, here's a great idea!!!

    3 of 5 people found this useful

  • 1.0 out of 5 stars

    OK thermostat terrible app

    Purchased the Lyric T5, mounted it on the wall, connected the wires as per instructions. Install is straight forward, however setting up the app to finish installation is anything but simple. After an estimated 15 attempts I did finish the set up and for the past month have been using my iPhone 6s to control the thermostat. Twice during the last 30 days the app would lose connection with the thermostat and I had to go through the whole set up process again to reconnect. Yesterday after going through the entire set up process with no luck I called tech support and after a 45 minute call did get the thermostat working again but still no wifi connection with the app. I live in Florida and after 45 minutes of no AC we gave up trying to get the app to work. Yes the process does shut off the AC. Today called tech support again, deleted the app, reloaded the app, went through another 50 minutes of tech support and still could not get the app to finish the set up. The tech said there was a problem on their end and he opened a tech support request to try and resolve the issue. Life is too short to continue to deal with this. FYI if you go to the app and click on the 3 lines on the top left to show the settings screen and push and hold the word "home" it brings up a debug screen you can email to tech support so they can see the issues. I'm returning the Lyric to Home Depot. Don't have the patience to deal with it.

    9 of 10 people found this useful

  • 5.0 out of 5 stars

    Love this thermostat. Great product Honeywell.

    I installed it in February. I am only 26 & I was able to hook it up & get it firmware updated. The geothermal feature is nice. It is IFTTT compatible too. For example everyday at 5pm change temp to 72 degrees. I can't tell you how many times I've been upstairs in my bed & said "Hey Siri change temperature to 72 degrees." Instead of walking down stairs to change temperature like I use to. I have a Quiet Comfort Honeywell Tower fan upstairs too. Love love love this thermostat.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Awful...

    The T5 was relatively easy to set up, but there were some network issues with it communicating to the servers @ Honeywell and it would always be offline. Several calls to their technical support and basically they said I needed to contact my internet provider. I've had a Nest and most recently the ecobee3 and never had an issue with either connecting to their respective servers.

    My solution, return both T5's and buy 2 new ecobee3's. Those are both up and running in my house and no server issues at all.

    Honeywell's last of customer support have incredibly surprising and now they've lost a customer.

    8 of 10 people found this useful

  • 4.0 out of 5 stars

    Professional install, easy app setup, couldn't be happier

    We had two of these installed along with new AC systems for our house. The techs hadn't installed a lyric before but had no trouble with them. They did need to run a common wire, but this wasn't a set back. There's no way I could have installed these myself without pulling my hair out. However, for the guys that work with these all day...it was a breeze.

    They were amazed at how quickly I got everything going with the Lyric app on my phone. Once they left I quickly had it setup with HomeKit and was able to share the controls with my wife. I think these look great compared to the standard white/beige units I'm used to seeing in homes.

    The verdict is still out on long term performance, but I'll circle back once I've had a few months to test these out.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    It's great

    easy install. Works great. apple home kit or the native app. It's hard to overstate how delightful it is to tell siri to turn the heat down.

    8 of 10 people found this useful

  • 5.0 out of 5 stars

    All is well in the Lyric/Apple world

    The product was easy to install with the exception that it didn't turn on. I called the help line given for Honeywell and talked with someone who knew the product and pointed me right to the problem which was that The Lyric needed all five wires whereas my old Thermostat made do without the common wire. I ran the extra wire and The thermostat ran. Although I had some difficulties with the communication and app and thermostat, the app was pretty straightforward about how and what to do at any step of the way and it was relatively easy to start over or continue from some mid point. I did get confused with the perpetual naming of things but it was easy to sort out later and made more sense when I installed the second thermostat upstairs. I then installed the app on my wife's phone and when both of us are outside the geofence, the thermostats go into the away settings. When either of us get within the geofence, it goes to the at home settings. Linked them up to Apples Home App and that was maybe even easier however, only the Honeywell app allows you to change your geofence settings. Occasionally, I lose communication with the thermostats and they think I'm away and go to away settings even though I can use the phone to override the temperature setting and I can always manually override right at the thermostat. Honeywell sends me a message to alert me to the problem along with a phone number to call but the communication has always come back within 24 hours, so I never tried that. So I'd say that as easy as it was for me to get off track, it was just as easy if not easier to get back on track. I love how the thermostats work and how easy it is to tweak the settings while for the most part, I do not do anything with the thermostat and always have the right temperature.

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Simple installation and operation; excellent thermostat

    The negative reviews here are perplexing, as I've had a very pleasant experience with this excellent product. Set-up took just 10-15 minutes, and the app is very pleasant and easy to use. I particularly like the scheduling feature -- the interface couldn't be any easier to use.

    I highly recommend this thermostat. It's my first connected home device, and I'll certainly be buying more from Honeywell as they release more of them. Kudos!

    8 of 9 people found this useful

  • 5.0 out of 5 stars

    Easy set-up, and works

    I was a little discouraged after reading some of the reviews on this page but I bought the thing anyway. I have to say after fewer than thirty minutes of set-up which was not at all as hard as I imagined, this thing was working with the app and my homekit.

    I'm assuming there have been some major updates to the software since some of these negative reviews were written because the set-up went smoothly and I can control the thermostat from anywhere via the app. When I am at home, I can ask Siri to adjust the thermostat and have had no issues with that.

    The best part is the geo-fencing. When I leave the radius around my house that I set, it changed my status to "away" and adjusted my thermostat accordingly (85 was the preset but you can adjust these numbers too). When I am on my way home from work and enter the radius again, it sets it back to my preferred temperature (72) and my house is cool by the time I get home.

    8 of 8 people found this useful