• 2.0 out of 5 stars

    Image Retention Nightmare

    I bought one of these when they were first available. About 6-8 months after I had some major image retention (Ghosting). Not burn in, but Image Retention.

    The image would ghost for about 5-10 min and then go away. This is super annoying! Too bad because the monitor is great in every other aspect. But because of this ghosting I can't give this monitor a rating higher then a 2 and I can't also recommend it :-(

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Wobbly?!

    I was after a new screen to upgrade from my cinema display and thought this was the one.

    Initial thoughts were good, the screen quality is very good. However the constant wobble when typing drove me nuts! fortunately I was within the window to return - otherwise this would have been an expensive mistake!

    And the search to replace the cinema display continues...

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Worked great for one year

    I bought my LG Ultrafine monitor at the end of December 2016 to go with my then new 15" late 2016 MBP. I was very pleased at first - a stunning picture, and I suffered none of the problems that I read about concerning connectivity, WiFi interference, etc. Then, at about the 1 year mark, it began to have trouble. The problem is that it doesn't wake up from monitor sleep consistently, especially if it has been asleep for more than 4 hours. I tried everything aside from sending the unit out for repair: replaced the thunderbolt cable, installed the LG Screen Manager software, switched ports, unplugged the USB cable from the monitor that leads to my peripherals hub, reinstalled High Sierra, reset the SMC. It may be a coincidence but the problem coincided with when I upgraded from Sierra to High Sierra. When I wake the Mac up from sleep, the Mac itself wakes up, and it still gets power via the thunderbolt cable from the monitor. I have my ethernet adapter plugged into the monitor and the Mac sees it. But, the monitor itself doesn't wake up without unplugging the cable and plugging it back in. My work around is to do a fresh reboot every morning, and that seems to last for the day. Still, a monitor this expensive should do this.

    14 of 15 people found this useful

  • 2.0 out of 5 stars

    Horrible Image Retention

    I have two right now and one will start retaining the image after just a few minutes. For $1300 these monitors should be the best of the best, but are really no better than $250 ordinary office monitor. And really, no power switch or physical buttons for color setup etc? When I'm running my Spyder for color is really dumb that I have to exit, adjust via software, then go back...seriously $1300?? Save your money and just get a Dell 4K.

    10 of 11 people found this useful

  • 2.0 out of 5 stars

    Don't buy

    I've owned this display now for almost 12 months. With each MacOS update I keep hoping the integration will finally come, but so far no. I also own an old Thunderbolt display. What a difference! Yes, the resolution of the LG display is stunning. The sound is pretty good, but here's what is lacking compared to the Thunderbolt display:
    Unreliable camera integration - Unlike my Thunderbolt display which never lets me down on videoconferencing, this thing almost never works. The light is on (often during a videoconference) but no picture. Craptastic!
    Intermittent crashing of the system - This is completely unpredictable, but I've lost count of the number of times when I plug in the USB3 cord and it brings things down.
    Settings app I only discovered a couple of months ago - Found this by digging into the LG website. Without it you don't get periodic firmware updates.
    No ethernet - A major omission. Yes, that's right, no ethernet port on the thing. So, you have to have a separate USB3 to ethernet connection if you want to use your corporate or office ethernet connection.
    I could probably come up with more. Suffice it to say, I would never buy another one of these.
    Apple, get your act together and come out with a Thunderbolt 3 display!

    16 of 17 people found this useful

  • 2.0 out of 5 stars

    Lots of problems!

    I'm one of the first buyers. I ignored the wifi problem because it is avoidable by not using the router behind the screen. But 6 months into the normal usage of this display I found serious image retention problem, even when the display is on showing a static webpage for 1 minute! Avoiding all LG products at all cost in the future. P.S. there is a huge gap between the first level and second level of the volume in the internal speak inside the display. Awful product.

    11 of 12 people found this useful

  • 2.0 out of 5 stars

    Great display, firmware will not update

    The monitor itself is pretty fantastic from a viewing perspective. However I had one die completely (would no longer power on) and it took 3 weeks to get it replaced under warranty from LG. Even with all the issues I would buy again for the viewing quality.

    As another reviewer has stated, there is a new firmware version (3.04) for the monitor that fixes the audio output range to make it useful, and also apparently fixes some instability with USB devices. However my monitor also will not update the firmware due to the same issue. It always shows as up to date with 3.01. LG does not provide the firmware as a separate download even though the LG software manager has the ability to import one as a file. This is incredibly frustrating.

    I wish Apple would sell and service the monitor so we wouldn't have to deal with bad LG support.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Great Monitor when it works - but really unreliable USB-C

    The LG Ultrafine is great once it works, but it is plagued by unreliable USB-C operation:

    - about 2 in 3 times I connect my MBP 13" late 2016, the USB-C peripherals connected to the LG does not get recognized. Usually the monitor needs power cycle, sometimes disconnecting/reconnecting the Thunderbolt/USB-C cable helps.

    - about 1 in 5 times I connect, the LG monitor remains black and the MBP does not see a secondary monitor at all. Needs a power cycle

    - once in a while, some or all USB devices connected though the built-in USB-C hub stop working. Sometimes reconnecting individual devices helps, sometimes the monitor needs to be reconnected or even power cycled.

    These issues are annoying, but did not harm my work flow too much - just getting started is not plug-and-play as it should, but more plug-unplug-replug-powercycle-replug-play, but then the monitor worked all day except for occasional USB problems.

    However lately the LG started to turn black and loose all USB-C connectivity all of a sudden in the middle of work, not recoverable except by power cycling it. Now *this* is no fun any more, and I fear I have to return and exchange the thing after only about 5 months.

    All of this with macOS Sierra 10.12.6, and (according to LG Screen Manager) latest monitor firmware.

    12 of 12 people found this useful

  • 2.0 out of 5 stars

    Doesn't feel like something developed closely with Apple

    Overall the display is solid looking. It's a bit spartan, but the panel is great and high-res and the colors look fantastic.

    But the product is just awful at integrating with my laptop.

    About 1/3 of the time when I plug the display in and try to wake the laptop up, it won't. Half the time I need to unplug my USB hub from the monitor and plug it back in to get my keyboard to work (and I've tried this with multiple keyboards, and I have tried this with the simple USB-C to USB-A adapter Apple provides). Sometimes the Ethernet adapter won't work through the monitor and I need to plug it in directly to my laptop.

    It's been months and there are no firmware updates that address the issue. I'm not some weird edge case either; this monitor has a reputation for being terrible at these things.

    6 of 7 people found this useful

  • 2.0 out of 5 stars

    Really?

    Okay first off, id like to point out that yes this is a good display, but for the price they are charging for this monitor, i could just go buy another iMac for about $200 more and then hook them up or have two separate computers.. the price of this monitor is completely outrageous and i would not recommend unless you really like wasting your money.

    3 of 8 people found this useful

  • 2.0 out of 5 stars

    Display has major flaws. Would not buy.

    Pros: Very sharp and bright screen. Even though the design is pretty boring and looks like any other PC monitor, it is fairly thin and light.

    Cons: This monitor has shielding problems. The issues around a router are known, but I get interference from other equipment in the office as well (I have a bluetooth headset, iPhone, and landline phone sitting next to the monitor). Also, there are software bugs that Apple still hasn't fixed. If you try to disconnect the Touchbar MacBook Pro from the monitor while it's still in clamshell mode, the computer will crash and requires a forced shutdown.

    This monitor is a major disappointment given the price point. Apple and LG should have spent more time with hardware and software testing before releasing this product.

    15 of 17 people found this useful

  • 2.0 out of 5 stars

    Beautiful disappointment

    The screen is beautiful don't get me wrong. Once calibrated it is stunning and near 100% accurate. However my first display started to show ghosting once being connected for over 4 hours. After calling Apple they immediately replaced the display and my new display got in before they received my broken one. So good job on customer service. New display has been running for 2 months or so, and still no issues with screen performance.

    Apart from the gorgeous display the execution of the monitor is terrible. I reconnect my 2016 MBP on average 15 times a day. And 10 out of 15 times it does not recognise my peripherals on the back. The reason I bought this display was for it to function as a hub so I would only have to connect one thunderbolt cable to my computer for power, monitor, and peripherals (usb-c hub with ethernet, iPhone dock, and keyboard). Now I have to disconnect the peripherals and reconnect them to the back of the monitor almost every time I plug in the monitor. This issue has been widely voiced here in the reviews and on the support forum, but neither Apple nor LG is acknowledging the issue.

    If you intend to use this monitor as a one cable solution like me be ready for a disappointment.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Great screen, everything else is junk

    This is what happens when Apple turns monitors over to 3rd parties.
    I'm going through the convoluted LG process now to get this replaced because when I use two MacBook Pro's the screen flickers. I guess it never occurred to LG to test it by wifi routers or two laptops. Only one of the laptops is attached.
    This is capable of being updated by firmware but here haven't been any to fix the issues.
    It's ugly as sin which I don't care about as much as same people but yeah. It's ugly.
    This product manages to make both Apple and LG look bad.

    8 of 11 people found this useful

  • 2.0 out of 5 stars

    Same problems

    Ordered two of these from the first batch to be delivered unfortunately. In my home office the shielding was a problem not because of a router but sound recording equipment. I have a properly setup signal chain with high quality DA and TRS cables. Still the interference was massive. Spoke with LG early on and they "knew nothing" about any shielding issues. Shortly thereafter the router problem was publicized. I ended up taking the monitors to my work office and they have been ok. I have had problems with device recognition when connected and one screen or the other not coming on until a reboot is performed. If these monitors were $250 it wouldn't be as chafing but given their cost the number of problems is ridiculous.

    3 of 5 people found this useful

  • 2.0 out of 5 stars

    Underwhelming

    From a picture standpoint, the monitor is great... when it's working. I have all sorts of problems when connecting to the monitors from my late-2016 15" MacBook Pro. Often the laptop will crash, the monitors won't turn on, or the monitors will turn on with some really nasty flickering that continues for awhile. The only fix seems to be to restart your computer. Also, the monitor often fails to power my Microsoft Sculpt keyboard after awaking from sleep, but that's fixed by unplugging and plugging in my keyboard again.

    DO NOT buy this monitor if you have epilepsy or are sensitive to flashing lights. Almost every day I see something from this monitor that makes me thankful I don't have epilepsy or else I'd be suffering seizures.

    In theory this monitor is great but LG really failed executing.

    11 of 12 people found this useful

  • 2.0 out of 5 stars

    Brightness constantly drops to zero on wake

    Although the monitor looks great and has good color, it's brightness drops to zero whenever I wake my MacBook Pro (2013). The backlight is completely off, although the faint image of the desktop is still there. This means that now my wake up sequence involves opening the Displays system prefs panel, squinting as I move the mouse around the darkened screen trying to locate the brightness slider, then sliding it all the way back up again. It's tedious. It shouldn't happen, and it negatively impacts my productivity. Hopefully this is something Apple can fix from it's end fairly quickly.

    8 of 11 people found this useful

  • 2.0 out of 5 stars

    Screen is great, everything else is bad

    Screen is gorgeous, but integration with macOS is terrible.

    - Volume controls are extremely sensitive
    - USB-C hub just does not work: 80% of the time accessories will not re-appear after you connect your MBP

    Stand is unreasonably large.

    13 of 17 people found this useful

  • 2.0 out of 5 stars

    Works well....Sometimes

    Occasional it locks up, mouse pointer gets stuck on screen and have to unplug and restart my computer. Overall not great. Hopefully with software upgrades it will get better.

    10 of 14 people found this useful

  • 2.0 out of 5 stars

    Not a great product/New Apple monitors coming in 2018

    First the good- the panel is beautiful to look at. Ok done with the good.I bought 2 of them to hook up to buy 2016 MBP. The biggest problem is they crash my computer 75% of the time it sleeps and/or wakes... requiring a restart. Also crashes frequently when unplugging from the MBP. Not exactly plug and play.

    As a bonus I had to send both monitors in to LG for the shielding issue, so I was without each for 9 days or so.

    But here's the biggest kicker, I assumed Apple was out of the monitor business, that is why I purchased the LG's, however this week Apple announced they will be making stand alone monitors once again starting in 2018.

    Thanks Apple. I love you but this product has been a disaster.

    Unless you need a new monitor right away I would suggest holding out for next year's Apple display.

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    problems with waking up from sleep

    I use this monitor with a Late 2013 Mac Pro. Sierra 10.12.4 update has fixed the sound and brightness buttons issue - no more delays. However, I'm still having issues with waking up from sleep: during the 3 weeks that I've been using the monitor, it has failed to wake up twice. I had to disconnect/reconnect power to the monitor or unplug and plug back the USB cable.

    Overall, it's a disappointing experience: I could have picked a cheaper but excellent quality monitor like Dell's 4K P2715Q, but decided to go with Apple recommended UltraFine 5K, hoping that it would work better with Apple hardware and to avoid precisely the issue I'm having: waking up from sleep.

    8 of 12 people found this useful