• 5.0 out of 5 stars

    Best in-ear noise-canceling headphones!

    • Written by Robert L from Austin

    As an extensive business traveler, I use a variety of different headphones and earphones. I highly recommend the Pioneer Rayz earphones.

    Besides being just a great-sounding headphone with superb noise canceling capability, one of the best features was the companion App with a load of additional features:
    - The Smart Mute feature was excellent - it allows me to take calls from noisy places like city streets and airports in a way that I could not before - the Smart Mute feature automatically mutes when I stop talking, so background noise doesn't interfere with the other person talking!
    - The ability to activate Hey Siri with one's voice - no need to press any buttons to activate Hey Siri like you have to do with other headphones!
    These earphones are a must-have for anyone to have in their briefcase or backpack, and for audiophiles to use at home or on the go...

    62 of 67 people found this useful

  • 5.0 out of 5 stars

    best headphones i owned

    • Written by erin S from atco

    I was going to buy Beats but when talking to the Apple sale person i bought these headphones. I am glad i went to the store and talk to someone before i ordered anything online. I would buy again. I am very happy with them.

    60 of 70 people found this useful

  • 5.0 out of 5 stars

    Great purchase, if a little pricey

    • Written by Bruce F from MINNEAPOLIS

    I'm very happy with these earphones, as I think I should be for $150. They fit me a lot better than the standard earphones. One of the earbuds on the Apple earphones fell out frequently. With the wide range of earbuds available on the Pioneer, I'm sure to get a good fit. I haven't even tried the foam ones yet; a little more documentation on why Pineer included both foam and silicone earbuds would have been nice.

    I like the app that comes with it, especially the equalizer and the "smart button" controls. I looked at a lot of options, and seriously considered the wireless Bluetooth models because I don't really like the wire getting in my way, but I chose these based on the other reviews, and also because I wouldn't like needing a separate charger for the Bluetooth phones.

    I listen to both classical and popular music, and I find that these sound really good, although I have only the standard earphones to compare them with.

    One problem I am running into is that intermittently, and at about five or 10 minute intervals, the sound spontaneously pauses; I can easily restart it, and so far, I have found that leaving the auto pause feature off has prevented the problem. Although I've used them for many hours, I'm only on my second day of working with them. I'll see if I can work that problem out before I take them back to the store.

    35 of 43 people found this useful

  • 5.0 out of 5 stars

    Best customer service ever

    • Written by Carlos B from Madrid

    I bought these earphones about one month ago. I found the microphone was not working very well, it was getting all the background noise and not a lot of my voice. I recorded a couple of sound samples and sent them to Pioneer Rayz support. A short few days later, they informed me that they wanted to replace my earphones. Provided my address (I am posted abroad) and got the replacement in a week or so.

    Sound is spectacular, noise reduction is very good and the comfy and multiple size earplugs cover all your needs. A must have!

    Customer service is fast, helpful and efficient.

    6 of 6 people found this useful

  • 5.0 out of 5 stars

    Good product even better customer service

    • Written by Kate D from Danbury

    I am very happy with my Rayz. They work well in an open office environment and are easily portable for trips. The noise cancelling feature works great on airplane engines. I have a pair of Bose Q35s but they are very bulky for travel and I can’t really wear one ear and leave the other off for the office like you can with earbuds. I use these 5 days a week for podcasts and music and they meet my needs. Importantly, when the left earbud developed a static hiss the Pioneer customer service team was excellent and helped me quickly return and sent a replacement set.

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    A good value for Noise Cancelling headphones and really good software

    • Written by Scott K from Westerville

    What these headphones are and are not

    At $130 USD these are a pretty decent pair of automatic noise cancelling headphones. The ANC is no where as good as Bose...that is the gold standard for ANC but the Pioneer Rayz do a darn good job for a third of the price.
    I have been on a quest for ANC headphones with good sound quality voice/audio and the ability to use them all day. I use headphones in the office for conference calls, music in-between conference calls and while traveling.
    The Rayz sound is remarkably good, the voice/mic is crystal clear and doesn't pick up much background noise, the controls are intuitive and Pioneer did a great job with the software.
    I suspect these are not workout durable headphones, by that I mean they have a cord, the cord/wire is light gauge and the connector and control pad don't feel that robust. Jerking on the cable from the lightning connector, the control pad or the earbuds one too many times will probably result in them failing sooner than say a pair of Bose SoundSports. If you treat them with care I suspect they'll last.
    For comparison purposes I own Bose QCi20s, BeatsX, AirPods, Beats Solo2 and I have owned Bose QC30 (see my review here on Apple).
    Outfitting the Rayz with the ear tips from the Bose QCi20 makes for an ever better experience with the Rayz.

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    Most Innovative Headphones ever

    • Written by Kwaku B from Piscataway

    Very Innovative headphones. Definitely worth the price. Love the HearThru and SmartMute technology embedded in the headphones. These headphones are a perfect fit for a college student who want a strong noise canceling headphones with great quality. These headphones calibrate constantly to make sure it always adapts to you and your environment. 5/5! I highly recommend

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Excellent noise cancelling absolute value for money

    • Written by Sridhar R from Muang

    I wanted wired earphones with active noise cancelling and didn’t want to deal with Bluetooth connectivity, charging batteries and additional cables. 

    So, after checking many reviews online, I was all set to buy a Bose QC 20 earphones. I was not very happy about the bulky battery hanging out but every option out there had a battery sticking out. I did consider the JBL Reflect Aware earphones because it didn’t have a battery but the reviews didn’t look good as they drain the iPhone batteries pretty quick. So that was not a good option as well. 

    Luckily, on the way to the Bose shop was an authorized Apple reseller so I popped in out of curiosity and I immediately liked the Pioneer Rayz Plus. They didn’t let me try them on but I took a leap of faith and bought them right away. I really love them. Great sound quality, really good noise cancellation, no battery sticking out, the iPhone 6 / iPad Pro 10.5 battery drain is negligible, and the best thing is the super clever charging port and they are really affordable as well. 

    I am really glad I walked into the Apple store :-)

    3 of 4 people found this useful

  • 5.0 out of 5 stars

    Very solid product all around

    • Written by Joseph V from Stamford

    Great pair of earphones, definitely worth the price tag. I usually fly a lot for work, and the noise cancelling feature has been really helpful in letting me concentrate and get work done on travels. Sound quality is fantastic too.

    3 of 5 people found this useful

  • 5.0 out of 5 stars

    Very customizable

    • Written by Sayem H from Lilburn

    Good noise canceling feature for earbuds (comparable to some over ear headphones noise canceling ability) and at first I had issues with the earbud attachments but you get several different ones to try on and see which one fits best and sounds best for you.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Excellent product for studying

    • Written by Hassan H from East elmhurst

    I needed a light pair of headphones to study with. I love my bose overheads but can be tiresome to wear for long periods of time. These were excellent in that they cancel out sound magically without the tiring overhead aspect. I also got complemented plenty for this specific rose gold color as it’s a very unique look. So far I love them for what I use them for. I also love how they’re wired because I never need to charge them. Overall would highly recommend.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Worth it.

    • Written by Sarah G from Lorain

    I was switching over to Apple and was worried about no headphone jack. These are perfect for me because you can charge the phone while listening to music. The controls are nice, and the sound quality is amazing. I highly recommend downloading the Rayz app to get the most out of them, the equalizers and settings really make these earphones worth it. I definitely prefer these to other earphones on the market, so I think the price point is fair.

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    Outstanding technical support

    • Written by Matthew S from Cardiff

    I had a weird issue with my brand new Rayz in that they made a loud buzzing sound. Contacted support, they were very quick about it, helped me get the firmware updated and went through some troubleshooting steps to reset the headphones. They also proactively shipped out an RMA shipping label to return them.

    The troubleshooting steps worked and resolved the issue, so I didn't return them. The headphones are outstanding and the noise cancelling is the best I've ever heard. But their support was beyond excellent especially for headphones.

  • 5.0 out of 5 stars

    Great Headphones and Service

    • Written by Jennifer B from Torrance

    I have had these headphones for well over a year and they have performed very well. I think the noise cancelling capabilities are fantastic. It is super useful that you can turn that feature off and even use the microphones to make you more aware of your surroundings when needed. I can wear these for extended periods of time without discomfort using the x-small silicone ear-tips or small Comply tips, no easy feat for me. I traditionally have a hard time keeping ear buds in my ears but the company recently sent me complimentary ear-wings to remedy that, which helps a great deal. The app is easy to use and is updated regularly. I have been able to update my iPhone while these were plugged in with the extra power pass through female lightening outlet, an indispensable feature for me.

    My original pair did develop a crack in one ear piece, but customer service was quick to send me a new replacement.

    Oh, and the sound and call clarity on both ends is great. :)

  • 5.0 out of 5 stars

    Best earbuds I’ve ever heard

    • Written by Tom M from East Wenatchee

    Absolutely fantastic product! I’m a huge Apple fan...Pioneer, not so much.

    Still, I heard great reviews about these and I’ve been trying to find some earbuds that I like.

    Turns out these I LOVE! They sound INCREDIBLE! Absolutely natural, feels like I’m listening to really nice speakers. Bass is also amazing.

    That’s after purchasing two different pairs of earbuds from both Shure and Audeze that were in the $500-600 range and did a big fat nothing for me. Returned the latter in fact.

    These rule!

    2 of 4 people found this useful

  • 5.0 out of 5 stars

    This is the old version that they are selling

    • Written by ALI S from Bothell

    I bought from Amazon with 2 connectors since Apple uses lightning with my cell phone and USB-C for my iPad.
    I am not sure why Apple store does not carry the newest version since this headset is one of the best in the market.

    0 of 1 people found this useful

  • 5.0 out of 5 stars

    Great earphones

    • Written by Helene B from Wakefield

    I was looking for lightning earphones and called Pioneer after reading some good reviews to see if there were wings to help keep them in. . . and they had them upon request. Pods don’t stay in my ears. As soon as I bought the Rayz, I followed the instructions to request the wings. There was a choice of either black or white. I was amazed how quickly they arrived, and both black and white sets were sent at that. As soon as I added the wings to the earpieces, I was blown away by the sound. I had tried another brand and was unhappy with them. These are great!

    1 of 3 people found this useful