• 1.0 out of 5 stars

    Issues with the camera

    • Written by VINCENT W from monterey park

    Found out that with ALL the Arlo products, you can't view and record at the same time. You would need to upgrade your subscription. It seems useless that you can't view and record at the same time for example it there is a notification on a camera, you can't view to see if it's an intruder braking in and record the footage to give to the police. There are so many restrictions with the subscriptions. Sometimes all together it would still miss recordings.
    Also have issues with the web base monitoring. Sometimes it would tell me that my camera is offline but I am able to view in the app. Your not able to view in the app and web at the same time either.

  • 1.0 out of 5 stars

    Worst xmas gift choise ever :(

    • Written by Anfisa K from Moscow

    Bought this to my brother for this Christmas.
    Setup was a pain from the very beginning. First of all it launched only on the second try. We went through the steps, but then the app was saying that the camera is off. We tried to add it into the Home app and it appeared there and even worked, but not in the app. What is the point of the app if you can’t use promoted functionality?
    Returned it for another camera of a different brand and a better price.

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    Better than others

    • Written by Dickey S from San Carlos

    Here are the pros and cons of the Arlo Baby 1000A camera (not the previous HomeKit incompatible 1000 NAS) I have owned and used other HomeKit cameras and am giving this camera 5 stars.

    Easy to set up
    Easy to use
    Great product quality
    Great video quality
    Air quality visible in Arlo/Netgear app
    RoomTemperature visible in Arlo/Netgear app
    Night light color control available in Arlo/Netgear app
    Automatic light changing show works quite well.
    Sensors send alerts based on thresholds
    Music Library can be controlled remotely and on-device
    Music Library can be personalized with songs and messages
    Can work with built in battery
    Built In battery can be charged with Portable USB chargers
    tripod mount builtin-screw is certainly useful

    This is certainly expensive
    The Arlo App crashed a couple of times but certainly not a show stopper
    HomeKit compatibility is adequate and only shows video
    Air quality not available in HomeKit
    Temperature not available in HomeKit
    Night light color control not available in HomeKit
    2-way communications a little laggy but usable.

    Suggestions to Arlo/NetGear
    - Improve HomeKit compatibility with firmware updates
    - Air Quality, Temperature, and Night Light control can be made available as separate accessories in Home app. For instance the - KooGeek Switch and Night light combo exposes two accessories in Home app.
    - HomeKit Eve and Door sensor supports notifications from Homekit, so it is no possible to support notifications natively.
    - Improve the arlo app UI so sensor data is visible without requiring two clicks.
    - Fix multiple AirPlay to Apple TV issues and make airplay button available directly next to video

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Overpriced basic camera

    • Written by Michael G from Milton

    I was extremely disappointed with this camera, and will be returning it to the Apple Store where I got it.

    First, I only bought it because the sales guy said it could move. (It can’t. Well, you can move it by hand. You can’t move it from the app.) Also, it says you can “pan” the image— what a joke! Sure, you can “pan” the image when you zoom in on the image. Also, the image is digitally zoomed, so you can only “pan” a grainy image. I don’t think the Marketing folks over at Netgear understand what “pan” means in the camera market.

    Setup was a pain. It connected to my phone but refused to set up WiFi. I had to use the little manual setup link to get it working.

    The camera has quite a delay. I’m assuming that’s because the camera signs in and then sends you the recording from the cloud, rather than direct input from the camera. No big deal. With a strong WiFi signal, it’s maybe a 2 second delay. Once it connects and it is actually loaded, the video input is relatively smooth and the sound pickup is pretty good.

    I also found that the app refused to let me sign in unless the camera is online. That means you can’t review saved footage from the app unless the camera is plugged in, or actively consuming battery. That seems like a huge disadvantage.

    The packaging says it has temperature and humidity sensors. Great! And it alerts you when those are out of desirable ranges. Neat. Except all it does is send you a push notification that “temperature is outside the desired range.” It doesn’t even tell you WHAT that temperature is! Too hot? Too cold? Who knows. Moreover, the temperature or humidity is not available anywhere in the app, nor is the time of the push notification recorded. What a joke. Other baby monitors in this price range put the temp, time, etc and stamp it right on the image. Not Arlo. Go check their forums— they’re plastered with dozens of requests from years back asking to make this info available. It’s not, but the marketing folks still plaster all over the package that it is.

    The crying and movement alerts drove me crazy, like other users on here have noted. This app has no “debounce” time— instead of firing off a notification every few minutes, it will let you know ANYTIME there is movement. You might be reviewing the last notification while it bombards you with new notifications.

    I’ve been buying products from Apple for 20 years. This overpriced widget has the honor of being the very first thing I’ll return for a refund. This has no business being in the stores. It’s unfinished and a poor product overall.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Arlo Baby would be the best monitor on the market, but . . .

    • Written by Forrest R from Rancho Santa Fe

    Arlo Baby would be the best monitor/app on the market, but the “Always Listening” feature constantly turns off during the middle of the night. Our daughter got sick and threw up in the middle of the night, but we did not find out until she had been crying for a few hours because the app had turned off. I have also had the app crash and cameras disconnect from our network quite a few times in the three weeks I have owned them. This is easily fixed when I reboot them, but it is a nuisance.

    If you want to use this as a traditional baby monitor, look elsewhere. We bought two, and returned one. We now use the one we kept as a supplement to our $30 monitor, which has not failed us yet.

    This product is ideal to check up on kids napping, or playing in another room, but not good if you what to hear what is going on with your baby during the night.

    The reason I give the app one star is because it fails at its most basic purpose. It is advertised as a baby monitor, but it does not meet the core purpose it is advertised to serve.

    70 of 82 people found this useful

  • 4.0 out of 5 stars

    Good, getting better, but some drawbacks

    • Written by Henry B from Whitchurch

    Arlo Baby is basically two things: a HomeKit camera, and a baby monitor.

    Firstly the HomeKit camera is fine. Works as expected!

    Secondly as a baby monitor there is a lot to like. The app and camera offer a powerful combination. There are alerts for crying, movement and general audio. These are push notifications. It’s possible to listen to audio when the screen is locked or another app is in the fore. There is quite a bit of white noise, so volume has to be lower to keep track of baby, but this does work well. Recent firmware and app updates have made this rock solid. The battery gives the option of some portability too, which is priceless if little ones nap somewhere other than their bed. All in all, it does what it promises to do.

    There are some buts, however.

    Notifications will drive you crazy. All users receive them, so if one is dealing with crying, others still get notifications. That’s fine, but you don’t get just one, every cry will trigger a notification so you’ll get several a minute. This is really unhelpful in a possibly stressful situation. The camera needs a very strong WiFi signal, more than what you’d expect. I had to buy another WiFi base station to get a good signal, although my house is 400 years old and there are lots of dead spots. Very occasionally the camera drops out and doesn’t reconnect. Hopefully this will improve, but it can be jarring waking up to loud screams when the camera should have let you catch cries much earlier.

    All in all, I think this is a good buy. Once your little ones are grown it can be repurposed to a simple camera so good value for money.

    24 of 27 people found this useful