• 1.0 out of 5 stars

    Junk!!!

    • Written by Ben C from Saxmundam

    What a piece of junk, never have I come across anything such as this before, the instructions, which you don't get in the box you have to download.
    When reading them they read like someone who doesn't speak English wrote them, they make no sense whats so ever.
    And anything you read online is worthless too for help that is, its just the same answers not addressing the issues that a lot of people are having.
    The big issue being the firmware, good luck trying to install that! The app is complete rubbish, it tells you to do things that aren't even options - probably would be if the firmware could be installed. This osmo 2 is not worth the time nor money.
    No tech support, no one to speak to to solve it - just as bad a BT, but at least you can call them.
    How this ever made it onto apple shelves is beyond me. Mines going back to Apple, if I buy from apple I expect a certain quality and things to just work out of the box, this is sooo very far from it!!!!

    5 of 26 people found this useful

  • 2.0 out of 5 stars

    Below average packaging and setup

    • Written by Sian G from San Francisco

    Frustrated with setup process, lack of support and inadequate packaging. Jury's out on the product itself, but not a great way to get started. Osmo should learn from the Apple packaging team.

    5 of 16 people found this useful

  • 2.0 out of 5 stars

    Giving it a 2 star because of lack of support for 4k@60

    • Written by Kevin H from Woodside

    This company has known since the last DJI OSMO Mobile Gimbal that mobile technology is in the age of 4k 60fps, and that customers want to utilize this technology WITH their gimbal. The fact that they would create an entirely new product and NOT include this feature is a slap in the face to every customer who DJI has promised to "take into consideration". Everyone should boycott this product until the developers create something that allows you to use your iPhone 8 (plus), iPhone X to their full capacity!

    19 of 37 people found this useful

  • 5.0 out of 5 stars

    Don’t let the bad reviews fool you

    • Written by Deven W from Louisburg

    Let me cut to the chase: If you have an iPhone 7 or later, your phone has optical image stabilization. This cannot be turned off, as it is embedded in the hardware. This will result in “jittering” when you are shooting running footage. This isn’t DJI’s fault, and probably not even Apple’s. The jittering isn’t near as bad as without the gimbal, but it is annoying. This can be fixed by some post processing but for me, when shooting walking footage or using the modes that come in the app, ( I’ll talk about those in a second ) I noticed almost no jittering.

    Don’t let all the bad reviews fool you, this is a GREAT product! Just be sure to charge the gimbal for a couple hours when you first get it, and then hold the power button until it turns on. I use this as a tripod, and it produces buttery smooth pans. I also tried the included modes in the app, and they are awesome! The hyper lapse feature is amazing. These allow you to produce cinema grade footage very easily. All in all, the jittering is a very small problem, overshadowed by all of the positives, so trust me when I say GET IT!

    32 of 32 people found this useful

  • 1.0 out of 5 stars

    AVOID! Too many problems - 3 days into setup and still can't get to work.

    • Written by Darren D from Montgomery Center

    Was very excited to get this product from Apple. Had seen some reviews online. Since opening the package, it's been nothing but a disappointment, however. First, the battery wouldn't charge. Using the provided cord and my own 2A charger block, I couldn't get the device to charge. After 20 minutes of plugging and unplugging and fiddling with buttons, I somehow got it to start charging. The process which was supposed to take 2 hours took all of overnight.
    On the initial charge, I was able to get the product to work for about 15 minutes. Then I had to shut it down and move on.
    Next day? No charge. Wouldn't work. I've been recharging it but now it won't operating, synch with the software or anything.
    Sadly, I think my wife threw out the packaging, or I'd be returning this today. As it is, I'm going to have to keep trying to debug it.
    AVOID THIS PRODUCT.

    12 of 40 people found this useful

  • 5.0 out of 5 stars

    Great Gimbal

    • Written by Scott B from Ashburnham

    I am the CEO and Owner of a production company and I use these gimbals for every shoot! They always get the job done. Theses gimbals will be in the next Marvel movie!

    12 of 40 people found this useful

  • 5.0 out of 5 stars

    I see reviews for dead on arrival units, and I think this is why

    • Written by Scott D from Powell

    So I was concerned about the dead on arrival units, or people saying it died w days later. After buying one I now know you can turn the gimbal on and it will not power up the motors until you sign into the DJI GO app. So it looks like it’s dead if you just go for a third parts app like Flimic Pro, but once you create an account with DJI if your didnt have one, and sign into the DJI GO app it will not initialize all the way and the motors will not come on.

    As for the gimbal, it’s lighter then the competition Smooth 4, feels more natural to hold and not as top heavy then the smooth 4, and the tracking works 100% better then the smooth. Firmware update is done with the iOS app over Bluetooth.The zoom is smooth, but the the moving of the gimbal position with the joystick is slow. The osmo 2 has a normal USB A port for charging other devices I like the smooth 4 using a micro USB port and I can find a Micro USB to lighting cable. Charging the osmo is only 2 hours and uses a more common found micro USB and chargers at 2 amps, or 10 Watts just like the smooth 4. So the USB Smooth 4 charging has not advantage for faster charging speeds, just another cable you will have to carry. The osmo is smaller then the smooth 4. And the Osmo 2 is supported by filmic pro using the zoom button for more advanced features without the need to touch the phone and will give you 4K 24, 30, and 60 FPS, but you have to initialize the osmo first with the DJI GO app and update the firmware before using filmic pro.

    Now on the smooth 4 side, the Smooth has more range, seems to have stronger motors able to do faster transitions, a more refined app for iOS with 4K 24, 30, and 60 FPS. But the firmware is done over a computer. But the firmware update on the computer also allows for fine tuning calibration of then levels and the iOS app allows for the speed adjustment of how fast the motors work. If holding the gimbal upside down, or flashlight straight out then the smooth 4 wins in this range much better. The smooth 4 is not officially supported by filmic pro, but will still work you just have to tap the screen for some of the settings and adjustments. With the iPhone X and the Apple leather case the Smokth fits better without hindering the range of the motors, I had to remove the case to speed up the osmo 2 a little and for the phone to fit better. The smooth 4 seems easier and faster to adjust and control once you get used to the Phone Go mode and back triggers.

    In the end, they both do good stabilization, neither will let you charge the phone at the same time while using it. And both work well as a gimbal by its self. It comes down to the little features, if your a one man camera youtubenchannle then tracking is a needed thing the osmo 2 will do this better. If your looking for a mkre Manual mode without having to tap on the screen the smooth 4 is better. I think the smooth 4 works better for beingna faster and easier adjusting gimbal once you get used to the trigger controlling. So it all comes down to what your needs are. If your space is limited in your camera bag the osmo might be better and lighter also will still get the job done just with slower fine tuning using the joystick. If you want to record a one shoot video with no breaks that will need to be edited post the the smooth 4 might be better for you.

    Both are good gimbals for the intended purpose of a 3 axis gimbal, but both are very different in what they have to offer and how they function.
    I hope this helps,
    Scott

    62 of 66 people found this useful

  • 1.0 out of 5 stars

    JUNK!

    • Written by Charles G from North Vancouver

    Junk! I have created several YouTube videos with different iPhone models and another (earlier) brand of stabilizer. All wobbled and jittered, but I did used the more-stable clips for the finished products. I just purchased the DJI Osmo 2, from my local Apple store, hoping for better results. Instructions are incomprehensible. Controls are ridiculous with very poor design and feel - one click for this, two clicks that, and more clicks for something else. Simply stupid. All the flashing lights are a freak show. But worst of all - it would not work. I returned it. Why Apple would sell this junk is beyond me. Not sure if any hand-held stabilizers will work with iPhones, but I am giving up on it. I will continue to use my Sony camera on a tripod - a combo that does make smooth videos. Does anybody know of any smartphone/stabilizer combo that actually works?

    10 of 83 people found this useful

  • 5.0 out of 5 stars

    Solid Product that's easy to use out of the box!

    • Written by Mike W from London

    Having had several DJI products I can say that this one is the most cost effective and it achieves the results you are doing for. It does take a shoot or two to understand how to not over extend the gimble. (which results in a jitter effect). Once you master that, you're in good shape. Great for time lapse, hyper lapse (my fav) and moving time lapse. Great B-roll for cut aways.

    Solid product that makes a necessary shots for higher production value easy and affordable. People can't believe I'm using my phone and I can't believe it costs this little. You get way more than you pay for here.

    Note: I also have the much more expensive OSMO Raw and this is very close in comparison. Just saying.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Not working from beginning

    • Written by Tim P from Highland

    So i opened the box super excited because i had a big video shoot that week. charged it up and installed the app on my phone. i put the phone in the gimbal and turned it on. the phone went into position and then slowly started drifting. well the was pain but i figured i must had done something wrong. checked everything twice and tried again. same problem. the day of shooting with everyone on site i turn it on and it goes into position and flops down almost kicking my phone out of the holster. now all it does is flop. doest work at all.

    DO NOT BUY!!!

    8 of 66 people found this useful

  • 5.0 out of 5 stars

    Osmo Mobile 1 convert.

    • Written by joseph L from Farmingville

    I have been an owner of the Osmo Mobile 1 for a while. I speak fluent Osmo, I know its limitations and when and where to use it. I tried out the Osmo Mobile 2 mostly because of battery life, the controls changed slightly, it has the same controls but there are less buttons so the M button replaced the trigger, for the better, they added a zoom switch (used to need to hold trigger and use joystick for the same feature) the Osmo 2 is better in every way. If you are wondering, just buy it and enjoy. it is a precise instrument and needs to be treated and calibrated as such. as long as you understand that you will like the Osmo Mobile 2.

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    doesn't work properly, noise and can't charge, can't hold my phone straight

    • Written by Yujie Q from Montreal

    doesn't work properly, noise and can't charge, can't hold my phone straight, returned it

    17 of 71 people found this useful

  • 5.0 out of 5 stars

    Excellent

    • Written by Brian W from South Pasadena

    Such an improvement over the original. For anyone complaining about the lack of features in the DJI app, I would suggest using a third party app, especially Filmic Pro, which will shoot 4k, log, and it has built-in support for the Osmo, it allows you to use all the physical controls of the Osmo.

    24 of 25 people found this useful

  • 3.0 out of 5 stars

    Good Gimbal but needs refinement

    • Written by Paul B from Lynchburg

    I was very excited to get the gimbal because I was going to be shooting alot of videos with my new iPhone. The issues that came up were that the screen would go black during shooting and then I had to stop and touch the screen every few seconds to see what I was shooting. The quality was great but that was an issue. Then when I was balancing the Gimbal it seemed to always be off on one side. I do not know if it was the weight of the phone but I made sure that I was doing the balancing on an tripod just to make sure that the foundation was level. I am returning the product to see if there is something else out there without these issues.

    8 of 13 people found this useful

  • 3.0 out of 5 stars

    Bluetooth problems with Android phone

    • Written by Okan O from Bellevue

    it works well with IPhone. But it could not establish a Bluetooth connection with my android phone. I am not sure if the Apple version is limited to work with IPhones only. Hoping it will work with both platforms with a DJI update when the exclusivity ends.

    10 of 21 people found this useful

  • 1.0 out of 5 stars

    DOES NOT WORK WELL WITH IPHONES THAT HAVE OIS

    • Written by Frank N from Carolina

    I just returned my osmo mobile 2. IPhones with OIS won’t work well with this, or any gimbal. I have an Iphone X, but any other Iphone with OIS will always produce video with small shakyness, even with the “ninja walk”,which is ridiculous since it defeats the purpose of getting a Gimbal.

    Even if you try using film apps to try and get rid of this, it will not go away, especially since Iphones OIS cannot be turned off. I tested the gimbal with an phone 6s, which isn’t equipped with OIS and the difference in image movement was huge. This test proved to me that Osmo mobile 2 is an excellent gimbal and does a job well done, but unfortunately it will work really well only with phones that doesn’t have OIS and I assume that will work with the ones that the OIS can be turned off.

    This is a huge problem and I personally think that DJI and Apple should warn consumers about this before selling this product. I am not saying it is a bad product. Both Iphones and osmo are great pieces of equipment. It’s just that they don’t work well together, if there is OIS in the middle.

    I wouldn’t recommend it to anyone with a smartphone with OIS.

    52 of 76 people found this useful

  • 2.0 out of 5 stars

    Bought it on launch (pre-ordered)... returned it

    • Written by Michael H from Lynnwood

    When it worked, it worked fine. But it took awhile to connect, would often drop connection. Sometimes the joystick controls wouldn't respond right away (e.g. panning left/right or up/down there would be a second delay or two).

    All those little things added up and made it more of a hassle to use. Maybe I just got a bad one, but decided to return it while I was still within the 30 day window.

    12 of 14 people found this useful

  • 5.0 out of 5 stars

    Quite happy with this.

    • Written by Charles B from CHELMSFORD

    I spent some time trying to stabilize the phone but soon realized I wasn't following the online tutorial. Once I got it stabilized and watched a few DJI videos I was off and running. I have an iPhone X with a case. I use a bluetooth lav mic for audio which works perfectly. I like the follow feature. I set it on a tripod and it will follow me perfectly around the room while I'm shooting video for youtube. Quite happy with it as it does everything it is supposed to do.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Died on 3rd day

    • Written by V B from Fort Lauderdale

    Doesn't calibrate, "drops" phone and blinks yellow. Sending to DJI

    11 of 24 people found this useful

  • 1.0 out of 5 stars

    Unusable out of the box

    • Written by Christian S from Alpharetta

    I was really looking forward to using this but unfortunately I could never get the OSMO to stay connected to my iPhone X. Bluetooth wouldn't stay connected so I was never able to test any of the controls. For that matter, whenever I powered the device on, I could never tell if the gimbal was even getting power. The indicator lights came on, but the device never stabilized. Oh well, I'll wait a few months and try again. I did receive this very soon after the pre-order period opened up so I may have experienced some early production bugs.

    13 of 30 people found this useful