• 1.0 out of 5 stars

    Doesn’t work well with Apple products, iPhone and ipad

    • Written by Jason D from Houston

    This is the worst mesh WiFi system out there. Randomly stop working and have issues with iPad and iPhone.

  • 1.0 out of 5 stars

    Great telephone support, easy to use app, terrible product

    • Written by Jonathan G from LOS ANGELES

    I decided on purchasing this system after using the Linksys purchasing assistant on their website which helps you find the right system for your home size and layout. It became clear after trying to set up the system that the Linksys system did nothing to extend the range of my current WiFi. NOTHING. Additionally, they advertise a quick and easy set-up within minutes, which was not the case for my system. I spent over two hours on the phone with an incredible customer support rep (one of the best tech support people I have ever had) who tried to help me make the system work for me, but we were still trying to troubleshoot the problems at the two hour mark and I felt like we could have continued for another two hours and it did not appear as if the basic problem of acceptable range would be rectified. I returned the system. If you need to cover a wide area I suggest really doing your homework before making a big investment that will not perform as advertised.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Mesh is Meh.

    • Written by Edward S from Los Angeles

    Velour "mesh" system is not the perfect replacement for ailing Apple airport. "Mesh" as a panacea does not really work reliably at all. After placing 5 units in my 4800 sq foot two story home, moving nodes countless times, rebooting, etc. They still don't stay connected. Was supposed to be great for difficult sites, it's not. My family is in a state of mutiny over this.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    Not even Beta Ready!

    • Written by Dan G from Hopewell

    Due to recent issues in the performance of my Apple Base Station WAN, I attempted to tackle the problem at the modem and the router. Since my Apple Router was a bit old and Apple was promoting this new mesh technology, I decided to give it a try. Based on price and access to the latest tech I found this product on Amazon: Linksys Velop Tri-band Whole Home WiFi Intelligent Mesh System, 3-Pack.

    Due to several recent storms it turns out that my ISP modem needed to be replaced and that seemed to improve my performance issues but since I had already ordered the new mesh system and was hoping for improved speeds throughout the home I continued implement my WAN upgrade.

    Needless to say there are many issues with this product. Initially you are hooked by the UX on the iOS App that allows you to control/admin your entire WAN. You also get access to a browser portal that offers the same capability. Unfortunately, you quickly realize neither interface is conveying the same information. From status of a peer node, to incorrect information about which node a device is connected with to the restarts of the install process because the nodes and app are not in sync. Nevertheless, I enjoy emerging tech and figured these things would be fixed with updates.

    Unfortunately in my very basic topology of a 5port Ethernet Switch hung off the Primary node and the other two nodes wifi connected, my devices could never stay connected. If they were connected to the primary node results would be better. Linksys support was very pleasant and helpful, I had ~4 case IDs the last two being 097508542 (level 2) and 09758542. Each time we tried another approach. I must have spent a total of 4-5 days over several weeks reinstalling different setups and discussing options with Support. We swapped which node was the primary. I also tried eliminating reserved IPs for the nodes and or various devices. It is clear that they have issues with their DCHP Server as well as possible conflicts between the Reserved DHCP Server and the default DHCP Server.

    I finally reached a point where I had to get back to stability and so I reconnected my old Apple base Station. After a few days of making sure that i had no regressions, I came to terms with the fact that I should have recalled my old experiences with Linksys products and stayed away. Great support, poor quality and too expensive. Suggestion is beta test before releasing a product.

    I decided to return the product.

    13 of 15 people found this useful

  • 1.0 out of 5 stars

    Not even close..

    • Written by ANDREW P from CAMBRIDGE

    I live in a 100 yr. old Tudor that's brick & mortar. Rather than invest in more Airports, many several years old, I figured it was time to upgrade and fill those wifi voids in our home. I figured 6 Velop nodes would be the ideal upgrade to replace the 3 existing Airports. Set-up was a slow motion painful nightmare. Adding a new node that was out of direct line of sight of the prior was impossible. When configuring a new node was successful (rare event!), plugging it into to the network would cause the unit to crash and become useless. I called tech support & was bounced around eventually finding the "Velop team". They told me the Velop App was "down" and to try again later...really?! 3 full resets and reconfig's later over 2 days and I am done. No thanks & I feel like I was ripped off-

    83 of 104 people found this useful