• 1.0 out of 5 stars

    Do not waste your money & time & grief!

    • Written by Gabrielle S from Carrollton

    I am so disappointed in Apple for selling me this CD/DVD reader that doesn't work, nor do they don't stand behind it. Not only have I wasted the full price of $80 plus tax, but I've wasted so much time trying to make it work w/Apple's help too. I also now have to figure out a way to get the disk out of the reader. The disk has photos that are not on any other device. So I'm going to have to break it open somehow and I have Carpal Tunnel Syndrome and that can end up hurting my hands and wrists. I really wish I didn't have to resort to bad-mouthing the product and all here. But the warranty was no help and this is clearly a manufacturing defect. I think Apple is making enough profit to do better...This is a clear failure in customer service. Just look at all the bad reviews of this product. I'm sure the few good ones are written when they first got this item. It worked for the first two times. Apple, shame on you for selling this. I wish I never bought it. I only gave a star because I had to.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    garbage

    • Written by Camille E from Chula Vista

    Crapped out on me after a couple of years. When I put a disc in, nothing happens. Very frustrating. I should have come and read the reviews here before purchasing.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Worthless & Unreliable

    • Written by Guillermo A from Miami

    Got new Apple USB SuperDrive as a gift 5 months ago. The product is unreliable as it will not read basic DVDs, CDs, etc. I successfully used the Superdrive 3 times but always had problems ejecting discs and the drive itself from my MacBook Pro. Thereafter the product has not worked again, now not even accepting discs into the drive itself. Not the quality one would expect from Apple. Highly disappointing especially given the cost of this product. Do not buy!

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    Scam.

    • Written by Omar M from Manchester

    Unreliable, incompatible and way overpriced. Remove the logo and i would mistake it for some $2 gimmicky DVD drive. If the SuperDrive refuses to eject an important CD then god help you because Apple certainly will not or rather it cannot due to the design its flawed design.

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    Awful - great example of how things get effed up when tech fails

    • Written by Dajana C from Irvine

    First thing I did after buying it was placing a CD inside it. It didn’t even manage tkread it. But the worst part is that the disc got stuck. You cannot eject it - there are no buttons. And mechanical force also isn’t an option because the slot is super thin. I saw many others having the same problem on the forums. The solutions offered don’t help . Nothing works. It wont get out. Awful product

    24 of 25 people found this useful

  • 1.0 out of 5 stars

    Poor quality product

    • Written by Tami H from Cypress

    My SuperDrive hasn't even been used that much since purchase, the last couple of nights I wanted to watch some brand new DVDs of educational videos and a miniseries that is available via downloading or streaming. The drive is not reading the discs and ejecting them. Ridiculous performance considering the number of times it's been used during my ownership of the device. This is the king of Apple DUDs. Does anyone know if there is a reliable third party compatible DVD player/burner?

    20 of 20 people found this useful

  • 1.0 out of 5 stars

    This drive needs a manual eject

    • Written by KATHARINE S from New York

    I am trying to access material archived on CDs/DVDs, and trying to get discs to eject is a feat. It's ridiculous how much time this takes. If the disc isn't reading correctly the software eject messages don't get through. Software only solutions are NOT adequate. It's a needless, avoidable problem. Please redesign and include a manual eject.

    24 of 24 people found this useful

  • 1.0 out of 5 stars

    Doesn't Work

    • Written by Steven C from Detroit

    The Superdrive doesn't show up in my finder anymore since I updated my Mac. I only used it once before I updated my Mac and the superdrive stopped working.

    24 of 26 people found this useful

  • 1.0 out of 5 stars

    buy one at walmart.

    • Written by Krystin L from Courtland

    this was ridiculously expensive for the little it does. It never recognizes anything, and my dvds have gotten stuck countless times and since (of course) it doesnt have an external eject button, it takes hours to get your computer to finally recognize the device in order to eject the dvd!

    32 of 33 people found this useful

  • 1.0 out of 5 stars

    Not worth the trouble

    • Written by michael B from chestnut hill cove

    I bought this device not once but TWICE and NEITHER one worked! Plug it in and .... nothing. Used another USB plug and... nothing. Read the instructions again. Very vague. Almost insulting. Nothing. Returned to store and repeat. Nothing. Got fed up and purchased a LG External CD/DVD Drive for $25. Apple accessories are the worst. They want to make their products proprietary so they can sell you more junk for more money and none of it works. QC has gone downhill. If it wasn't for the fact that I love my Macbook Pro and hate Windows, Apple would've lost me a long time ago.

    28 of 30 people found this useful

  • 1.0 out of 5 stars

    Waste of money. A lot of money!

    • Written by Ortiz I from Pueblo West

    So I purchased this Superdrive without looking for reviews prior to the purchase because Apple is usually a great product. I didn't
    want to use an off market brand drive with my iMac. However, this drive would not read the first 5 discs I inserted. Just made a lot of noice and nothing. The next 2 discs, noise and then ejected automatically. The last disc it said it was not compatible with the region 1 setting on the drive. I have to set the drive to another region. You only get 5 opportunities to do this before the drive doesn't allow any more changes. These are US purchased materials (printed in the USA). It should play. The drive doesn't tell me what region it thinks the disc is from, so I would have to use my allowed region selections, up to 5, to check each disc and see if it will play. Totally absurd. Apple really flopped on this one. Lesson learned tho, Apple is not as good as they were 10 years ago.

    27 of 28 people found this useful

  • 1.0 out of 5 stars

    Would not work

    • Written by RICHARD S from Mendham

    Plugged the new Superdrive in to my new iMac to see if I could get FCP to burn a DVD. Nothing. Tried then to have it read an existing DVD-nothing. Might be time to sell the Apple stock if this is the direction of quality control in a company I used to say I had complete faith in their products. I am going back to the Apple store to see about a refund.

    23 of 25 people found this useful

  • 1.0 out of 5 stars

    Apple USB Superdrive Total Failure

    • Written by Stephen S from Great Yarmouth

    I bought this Apple USB Superdrive with my newly purchased Mac 3 years ago.
    Worked OK for that period of time bearing in mind I hardly used it!! Kept it safe in the box when not in use.
    Today my Mac would not recognise it on the Desktop. I went through all the relevant protocols to ensure it did. Next it would not accept any discs and has now totally broken down.I have read so many other unfortunate people have had similar issues with this product.
    Why Apple would endorse this poor quality item is beyond me.
    Today I ordered a OMorc Slim USB CD DVD Burner from Amazon at £16.99!! With very good reviews. Better than £70.00 for a new Apple Product that is probably a lesser quality item than what I am buying.
    Shame on you Apple!!

    22 of 22 people found this useful

  • 1.0 out of 5 stars

    Piece of Junk

    • Written by Karen P from Monroe

    I bought this because my new iMac didn't have a CD player like my old one did. And this piece of junk broke in a couple months, and I don't use it that much for it to get overworked. Apple gave me a new one. That broke in less than 2 months also. Now I can't download my CDs onto my computer. Bummer for sure.

    28 of 28 people found this useful

  • 1.0 out of 5 stars

    Need to spend money on making the cd drive better

    • Written by Sander J from Inver Grove Heights

    1st Apple takes away the built in cd drive, and then gives us this as the only option. It NEVER plays dvds or runs discs all the way through and when it acts up, it’s a constant battle to get it to work again. Apple really needs to invest in a way to make this better for its consumers.

    35 of 36 people found this useful

  • 1.0 out of 5 stars

    not so universal

    • Written by christopher R from KIRKWOOD

    Already paying a premium for the drive and then I have to pay additional $20 to be able to connect it to a new MacBook pro. The U in USB stands for universal and apple made it so their own drive can't connect to their own laptop without buying an adapter!?!?

    40 of 41 people found this useful

  • 1.0 out of 5 stars

    Should have read reviews

    • Written by Daniel H from Vancouver

    Should be called Apple SuperStupid Drive. Bought SuperStupid not even considering taking a gander at the reviews because, well, its APPLE. Plugged SuperStupid into my very intelligent iMac Pro and voila! Nuttin. SuperStupid sits there and munches on DVDs like it is doing a taste test and eventually spits it out, Thank God cause the iMac keyboard can't figure out what SuperStupid is. Horrid experience, definitely not "plug and play". Please replace your CEO with someone who will fix SuperStupid and some of the other garbage that Apple has recently released.

    34 of 38 people found this useful

  • 1.0 out of 5 stars

    I wish they had left these drives in the computers.

    • Written by Laura E from Boalsburg

    I have used this drive once or twice effectively, but more often than not I don't have it with me when I need it. Another big problem that I have is that it doesn't play DVDs from other regions. Finally, it's difficult to remove the disc, since although you can unplug it from your computer to cut the power, you can't remove the disc except connecting it to your computer and having your computer eject it. This is a problem when you insert a disc but the computer won't recognize it. Definitely not satisfied for the cost of this device.

    25 of 26 people found this useful

  • 1.0 out of 5 stars

    So sad

    • Written by Anna Marie R from Ferndale

    This really is a lemon. And just when I had old movies transferred to disc and now I can't see them because this darn machine doesn't work and there is no way to eject the disc.

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Worst Apple Product

    • Written by Mary E G from Brooksville

    I actually used this successfully four times. Now I have spinning and stuck CD and NOTHING! Biggest waste of money!!!!

    14 of 15 people found this useful