• 1.0 out of 5 stars

    Intermittent shutdown problems...Latest version has engineering problems!

    I have had Apple routers and Time capsules for many years and until recently the experience has been mostly good. However, that said, I am very disappointed with the performance of my second 3TB TC purchased in late 2014. I have had to return and exchange it twice now and am currently "testing" the third unit.

    It would appear there is a serious hardware or firmware problem that leads the device to power down intermittantly. It can power down once or twice a day sometimes, or may go for a week or more just fine then quite. The only way to reset it is unplug and replug the power cable and it sputters back to life.

    The sign of failure, apart from the obvious is the LED light goes off (while still plugged in).

    Apple have been pretty good and quick about providing a new unit. I am surprised though they cannot seem to read or access the TC diagnostics on board which supposedly get sent back to the mother ship also? Looking into the logs it is, and should be possible for the techs to see if thermal or other factors tripped the unit OFF.


    Oh well..I'll continue testing #3 and hope for the best this time. I think its most likely the latest engineering version thats at fault. Its worth noting my original 3TB TC purchased in 2010-2011 works just fine and has never given any problems.

    166 of 182 people found this useful

  • 1.0 out of 5 stars

    Poor range & Inconsistent connection:

    In order to maintain connectivity you will find yourself cycling wifi on and off on your devices throughout the day. Better to use something else or wait until Apple corrects whatever is wrong with the firmware on these.

    117 of 127 people found this useful

  • 2.0 out of 5 stars

    Love it, but it's got it's it's quirks

    Seamless, invisible, reliable, inane. This product serves well and transparently as both a WIFI router and backup. It's the second iteration of Time Capsule that I've relied upon for years. Yet, in the two instances they've each been called upon to save the day, they just didn't quite deliver. Each failure was accompanied by a permanent "Disk Temporarily Unavailable" notice. These occasions were hair-raising and tense, and after days of round-about-work-arounds I was able to retrieve my data. Imagine that, my data actually coming back to me from a device that was purchased to do just that. Sounds easy enough, but this product just doesn't deliver when it's needed. Either that, or I've had some pretty lousy luck.

    The process by which success came was circuitous, doubtful, annoying, and tedious... All words I've never used to describe an Apple product.

    As much as I like Apple and the concept of this product, I'll be foregoing it shortly in favor of a different strategy.

    104 of 118 people found this useful

  • 2.0 out of 5 stars

    Not Reliable - You had ONE Job!

    I've owned this for almost a year. I bought it as a backup solution for our Macbooks, but in that time it has twice complained about an issue, lost all the backups in TimeMachine due to some error, and had to start over. Luckily, the laptops stayed functional the whole time and we were able to restart the backup process, but that meant that the history over months was gone. I do development for a living, so it can be important to use TimeMachine to go back the previous state of a project or back to something that was deleted because you thought it wasn't important.. point being that the value in TimeMachine is being able to go back to a previous state, and once it re-starts your backups from scratch, you loose ALL that history.

    Then I noticed it randomly rebooting last week every once in a while. Today we came home and noticed we had no internet, and that the device refused to turn on (no on light), though it did make the slightest vibration when being plugged in. So now, it not only doesn't work for backups, but the internet doesn't work either. Luckily, we still had the old router and I could plug that in and at least get connected (and use my laptop to connect to apple support). Dealing with support was OK, but I now need to take time out of my day to call and schedule an appointment to bring it in to the Apple Store (Best Buy in our case).

    These devices are very expensive (compared to a good router and a 3TB drive purchased separately), and aren't really that complex and the whole point is to have a reliable backup solution. However it doesn't deliver on that promise IMO if it randomly looses you backups, and then stops working after less than a year. I wish the TimeMachine protocol were an open standard so that I could purchase a product from another vendor with better build quality. I also think they should ship with a thunderbolt connector (and cable) for a time when I'd actually need to recover from a backup. Trying to do that recovery over WiFi would take many hours (20+), so you might loose a days worth of work waiting to get back up and running.

    50 of 55 people found this useful

  • 1.0 out of 5 stars

    Fails in 3 years: hard drive and now router function

    A couple months ago the hard drive failed and only 3 years after purchase, and now lately the router itself fails. Perhaps routing fails because running without a working hard drive, but unlikely. The strict limitations of managing this devices, limited capabilities, and lack of updates, make me never want to see one of these again. There hasn't been an update since I bought this one, so not sure why Apple doesn't update this device regularly - at least let me buy a new one with better features and a better hard drive. If you expect superior products from Apple, which is reasonable, this is not one of them.

    50 of 59 people found this useful

  • 1.0 out of 5 stars

    Reboot and overheating errors.

    Had the unit a few months and it started dropping connections with the internet and local machines. DIscovered the indicator on the front was Yellow all of the time.

    Used the Airport app on my Mac to find out it was overheating all of the time and forcing near constant reboots. This unit was not running in a hot or closed location.

    I called for support and the rep asked what I did to break the unit because no one ever has problems with it. He then told me that my problem was customer created and I did 't qualify for support!!!

    Between this and my $300 beats wireless headphones breaking maybe buying 'Apple' products isn't such a good idea anymore...

    46 of 52 people found this useful

  • 2.0 out of 5 stars

    Good concept, but why no Thunderbolt?

    Can't believe they didn't include a Thunderbolt port on this back up device. Glaring omission that would have made this a very good product. When you are doing a large backup over Wifi, takes WAY longer than it would have with Thunderbolt. Apple seems increasingly lazy with its designs.

    42 of 50 people found this useful

  • 1.0 out of 5 stars

    Expensive and lousy :(

    This will be short. Mine lasted a year, failed for no conceivable reason. I won't buy it again...why would I?!

    It's a POS, save your money, buy something for 1/10th the price.

    42 of 54 people found this useful

  • 3.0 out of 5 stars

    An overpriced gadget that works...

    I've been using this TC for almost 2 years now, it is installed in the basement and the signal is something close to strong even in the second floor.
    Is this device easy to install? It is. plug and just works in a few seconds.
    Speed? well if you have the newest mac that take advantage of the wireless "ac" you will notice a considerable bump on the speed.
    Is this device reliable?. While I had some issues of random disconnection once in a while, nothing that "restart base station" from Airport utility on OS X doesn't fix. In terms of hard drive, where the very high price lies on, it is a Seagate, if you trust on this brand go ahead. After a few unfortunate accidents where my data was compromised I take no chances and I keep a WD duo 4TB to backup this backup. Call me exaggerated, but losing years of pictures ain't funny!.
    I've recently bought an apple TV and the feature of airplay really sucked. I've got an old airport extreme from eBay that extended my network, but even that the signal wasn't strong enough. Sad. I've returned the apple TV.
    Would I buy this again? probably no... some used airport extreme and a more reliable hard drive bought separately would be cheaper and better.

    33 of 37 people found this useful

  • 2.0 out of 5 stars

    OK but flawed product

    I purchased the 3TB Time Capsule in July 2015. Worked fine the first few months. Three times in the past year, I get a message "Time Machine completed a verification of your backups. To improve reliability Time Machine must create a new backup for you". This has happened twice this week alone. A full backup can take 8-10 hours, so this is not optimal. All previous backups are lost. Fortunately I generate a second backup on a different (non-Apple) external drive, but if this product worked as expected, I wouldn't need to.

    32 of 36 people found this useful

  • 1.0 out of 5 stars

    drops connection all the time

    it does not work anymore. cannot access the disk. It works just as router. I did try to reset but it works for about 5 minutes and the problem comes back!

    34 of 40 people found this useful

  • 4.0 out of 5 stars

    Almost excellent

    This is the third time capsule in 6 years. My second 3tb unit. Is almost excellent. Setup is so easy. The only complaints from me is the USB 2.0 speed and the non Apple support to access the time capsule from iOS devices.
    Wifi speed is very fast and you can add visitors network too.
    5ghz also works fine with a long coverage too.
    I always used all the time capsule products with belkin power outlet to ensure damage free from electricity network.
    You can buy this with confidence, and I hope the discontinued rumors will be just rumors.
    I add 4 stars for missing options I mention above.

    29 of 32 people found this useful

  • 2.0 out of 5 stars

    Don't buy this if you use a Motorola/Arris SURFboard cable modem

    I bought the AirPort Time Capsule - 3TB because I wanted a Time Capsule and I wanted improved range and speed for my Wi-Fi as I was disappointed in the SBG6850's throughput. The Time Capsule functionality has worked well for me which is why I gave it two stars rather than one.

    The Wi-Fi performance fast and it has good signal strength. That's the good news. The bad news is that I sufferred a year of frequent connectivtiy issues that were very hard to diagnose. If you read the Apple forums, you will discover a reaccuring theme of unresolved issues around the ATC dropping internet connectivity. I eventually proved beyond a shadow of a doubt that the issue was the ATC and not my ISP or cable modem. So I turned off the ATC's Wi-Fi and replaced the functionality with a separate Wi-Fi router. Now have solid Internet connectivty and an extremely expensive backup drive.

    30 of 35 people found this useful

  • 1.0 out of 5 stars

    expensive paperweight

    After struggling through set-up, it worked for several months, then needed reboot. After reboot, it worked for several months, then needed reboot. After reboot, it worked for several months, then needed reboot. After reboot, it worked for several months, then needed reboot. Getting the idea??

    It is recognized in AirPort Utility (I had it placed a few feet from my laptop), I can go through the setup process, but the drive won't connect with Time Machine. I've had enough frustration so I gave up on it and got a larger USB portable drive (although not as convenient as the wi-fi connection, it was a third of the cost of the Time Capsule). Plus, no rebooting every so often.

    Although I've never had issues with the Mac laptops I've owned, I supplemented Time Machine with third (CCC) party software, since this $400 kick in the you-know-what reduced my trust in Apple products.

    25 of 28 people found this useful

  • 1.0 out of 5 stars

    drive is failing

    noise is getting louder and louder every week;..its going to fail any time now !!!

    36 of 51 people found this useful

  • 1.0 out of 5 stars

    Extremely difficult to configure

    I am so disappointed. Having been a very big fan of apple products I have recently opted to use the airport timecapsule to both act as my time machine back up and router. Basically non of my non-apple wireless products will connect to the internet, ( Bose Soundtouch and 4 TVs -Smasung and Sony) . I believe there is one 'big IP conflict' going on, but i just don't have the technical skill to solve the problems, so its been an extremely expensive mistake to drop my simple, but very effective Tricolor router, for the Apple product. If anyone is considering this produce and isn't fully technically competent int he filed of IP address processes etc then don't!!

    30 of 41 people found this useful

  • 2.0 out of 5 stars

    okay but not great

    it was great while it lasted but it died a violent death. Worked perfectly for 4 years then started overheating and making awful noises. Tech support told me the life span was usually 4 to 7 years. Funny they never mention that when you buy it.

    27 of 36 people found this useful

  • 1.0 out of 5 stars

    DESIGNED TO FAIL

    The HDD went bad and since the TC was no longer under warranty, I purchased a new HDD with the intention of replacing it myself. I purchased the exact same HDD as was in there from the factory. The electronics inside are designed as to unnecessarily require the removal of several plugs in order to remove the HDD. The circuit board connections on two of the three wires that must be removed do not actually have connectors (the indicator light and the cooling fan). They have extremely delicate and extremely small individual connections on the circuit board (seven total) and of course, I broke connectors on both while trying to remove the wires from the circuit board. To avoid this problem, Apple could have simply made the wires longer so they could be moved aside far enough to remove the HDD, or they could have routed the wires differently to eliminate the potential problem altogether. Currently, the TC is working, however I have no indicator light (not that big of a deal) and I have no cooling fan (this causes an error in AirPort Utility). To hopefully keep it from overheating, I left the bottom cover off and now have the TC standing upside down to allow the heat to escape (I'm sure it's just a matter of time before the heat is too much and it burns out, which leaves me with the choice of spending yet another $400 or going with another brand). I'm very disappointed with Apple on this one!

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    Keeps getting worse

    Half the distance of my old router and I have never been able to read files on any USB drive I attached not to mention that the USB port is USB 2.0 in 2016 so Apple could make an extra nickel on us.

    As of Yosemite, OS X/Max OS doesn't even see the drive.

    22 of 29 people found this useful

  • 2.0 out of 5 stars

    Started strong and degraded quickly

    I've had this less than two years and now, I'm fortunate to have a span of more than a few days where my wireless connectivity doesn't completely tank to little to nothing. Fortunately, I got a good deal on this so I'm not quite as jaded as others may be, though still annoyed that I'm already looking at other options after such a short period.

    I'm an Android user personally so it has also been incredibly frustrating that, even for a product that is supposed to be used by any and all, WiFi enabled devices, I have to borrow my girlfriends Macbook/iPhone to make any adjustments or do any troubleshooting. This is Apple though so that issue wasn't the least bit surprising.

    The bottom line is, a good router should be just that, a router. As is the case in many other products, when you start to bundle things together, the result is often a subpar product that can't excel at any of its features.

    Do yourself a favor and buy a router that excels at just being a router. I'm looking at the Asus 3200 myself though there are plenty of other options out there.

    27 of 39 people found this useful