• 1.0 out of 5 stars

    Overheating problems 1 month after warranty ran out

    Works great when it worked. Reliability issues just outside of warranty (purchased June 2016, error messages starting in July 2017).

    Airport Extreme overheats (noisy fan), causing the Airport Utility to pop up and interfere with whatever I'm working on, just to show me an error message I cannot possibly address.

    Very disappointed with product quality. Engineering seems to have spent more time analyzing MTBF data to establish warranty coverage rather than to delight customers.

    Adding insult to injury, I'm also not happy with my failing Airport Utility disrupting my workflow to remind me of the poor design and support for my $200 Apple product.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Save your money

    I am a huge supporter of Apple products, but this is horrible. Lasted barely a year and now constantly drops connection. Had to go buy a linksys. Guess I should have stuck with what works. Never had a problem for years with my old linksys router.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Failed after 15 months

    I wish I had read these reviews before purchasing my Airport Extreme at the recommendation of the salesman. I understand that technology fails, but I expected better from Apple for the money I paid.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    HUGE WASTE OF $$$. Faulty fan will stop working after a year.

    I would give this less than one star if I could. As others have reported, the fan stopped working just out of the 1 year warranty period, Now it's just a useless lump of wires and plastic. Since Apple rarely acknowledges design/hardware flaws, we are all SOL.

    7 of 13 people found this useful

  • 1.0 out of 5 stars

    Less than two years later, it's dead

    I was happy with this unit when it worked. It lacked some of the configuration options of other brands, but I liked that you could manage it with Airport Utility from any device.

    I used it in the living room of my 1-bedroom apartment, so should have had a strong signal anywhere, but it was weak in my bedroom. Probably could have moved it to a different room for better results, but who wants a router on their kitchen countertop?!

    Anyway, it stopped working. Amber light repeats indefinitely, unit cannot be seen by Airport Utility on any device. Have performed countless soft/hard/factory resets and nothing changed. Did some research online only to learn that an internal component is likely fried and the unit is dead.

    I won't bother bringing it into an Apple store, they'll just tell me to buy a new one. Not sure what I will replace it with, but in the meantime I am using an old DLink Dir-655 I had in storage. It's old and janky, but it still works ten years later, unlike any single Apple product I have ever owned.

    8 of 12 people found this useful

  • 1.0 out of 5 stars

    Lasted exactly 1 year + 1 month

    This unit worked fine for the first year, but now it's one month out of warranty and it's making very loud squealing noise, overheating, and restarting. We have numerous Apple products (two iMacs, two iPads, two iPhones) and am shocked by the low quality of this product. From seeing the other reviews, it looks like this is a very common problem with this unit.

    15 of 23 people found this useful

  • 1.0 out of 5 stars

    Great Product...for About 18 Months

    DO NOT BUY. This product worked seamlessly for about 18 months. Then, out of no where, it started dropping connection and had to reboot it almost daily. I thought it was a problem with my provider, but I switched over to a cheaper router and my service works perfectly now. So now I have a $200 white brick that looks cool. I have all Apple products, and this by far has been the worst product I've owned. DO NOT BUY.

    16 of 24 people found this useful

  • 1.0 out of 5 stars

    Airport Extreme 15 Months old

    This wireless router worked for about 14 months, then at 14 months started buzzing and is limping along at 3.3 mbps wired and wireless, barely able to download a Youtube video, terrible and conveniently warranty was up in 12 months. I'll never buy an airport extreme again.

    20 of 25 people found this useful

  • 1.0 out of 5 stars

    Junk Product (Getting overheating error in airport utility)

    I had a Linksys router which works without any issues for over 6 years,

    Then I brought Airport Extreme, worked ok for 2 years, now keep getting overheating error in airport utility and signals keeps dropping so much for $199.00 except for the aesthetic its a piece of junk with cheap parts, would have hoped its lasted longer.

    18 of 21 people found this useful

  • 1.0 out of 5 stars

    2 of these lasted less than a year

    2 separate Airport Extremes have lasted less than a year before overheating and making weird noises (even though Apple assures this is not possible),
    1st one changed under warranty,
    2nd one due for a trip to the apple store as it has just given up after 11months. Another month and it wouldnt have been covered by Apples' warranty

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Whatever happened to Apple quality?

    I've been using Apple products since the mid-80s. Quality & support used to be meticulous, but that's changed for the worse. Lots of software problems, now more hardware problems too.
    My ISP suggested that my service was being hacked, & that I change my router password. I have 2 Airport Extremes, the main one upstairs by my computer & the second downstairs by it's very rarely used predecessor. When I began the process of updating my password, the icon showed that it was overheating. The very pleasant Apple Care tech that I was working with became exasperated during the process of attempting to address the issue.
    To make a long & frustrating story short, my 15-month-old downstairs, hardly ever touched or even breathed on now out of warranty Airport Extreme is a useless brick that needs to be replaced. For shame, Apple! No wonder you're no longer manufacturing routers!

    17 of 20 people found this useful

  • 1.0 out of 5 stars

    Drops signal about 5 times a week

    I own both an AirPort Extreme (APE) and an Airport Time Capsule. The latter rarely, if ever drops signal, while the former drops signal about 5 times a week. The Time Capsule is the router for the network and the APE extends the network. The network ran fine for years until the APE replaced an older AirPort base station. Now it is intermittent as noted. Warranty ran out prior to the failure, so there is no fix. Apple's advice is to unplug it and plug it back it in. That works fine, until the next failure. It does hold the signal through one day so that is of some consolation.

    I am waiting for it to completely quit and then replace it with something else. I would not buy another one of these units. There must be a design flaw as this appears to be a common failing in the APE.

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    I would not suggest buying this product because of the reliability issues that others have mentioned. I had this router for less than a year and a half, and it just started dropping signal. I tried performing a factory reset and haven’t had any luck. After performing the factory reset, it just hangs on the connect Ethernet cable step in airport utility. I took it into the apple store and talked to apple care, and they confirmed it was a hardware issue. I would recommend going with another manufacturer after this router functioned for less than a year and a half and costs $200.

    22 of 25 people found this useful

  • 1.0 out of 5 stars

    Limited and constrictive

    Understanding the basics of how networks work, this device does not offer much stability or customization. I have tried multiple times to set up an extender that is not an Apple product and of course it was not compatible, as far as security goes it is fine. Even under the advanced settings there is not a lot to work with, I can barely view what devices are on my network. In addition to this, if I did not want someone on my network I do not have the power to kick them off even as admin, which is very disappointing.

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    3rd AirPort Extreme in the last 5 years

    Got the AirPort Extreme after my last one stopped working in 2015. Now the fan is constantly running and a message says it is overheating, yet it is cool to the touch. Reading the forums, it seems this is a common problem. Wifi still works for the time being but it appears its days are numbered until the fan finally stops working. I really want to love this product, but reliability is a definite problem.

    25 of 29 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE Router

    Every day when I come home there is a new problem I have to fix.

    19 of 53 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    Purchased my AirPort Extreme September 2015.

    I had been delighted with it, so easy to setup and great coverage.

    However today it went faulty. It will no longer work as a wifi network and disappears from finder after 5 minutes.

    It is only 15 months old. I've just taken it back to where I bought it from and they say Apple only guarantees for a year. This item should last much much longer. I will try an Apple Store tomorrow.

    28 of 41 people found this useful

  • 1.0 out of 5 stars

    I can't access the disk attached to my new airport extreme from windows 10.

    This may be a windows 10 compatibility issue but I thought the Ethernet protocols used were standard.
    Anyway I need to buy a new router.
    The help is helpless.

    21 of 47 people found this useful

  • 1.0 out of 5 stars

    Terrible, drops and then it constantly says "unexpected error"

    The router after 6 months, drops constantly and resets itself. It gives an error "unexpected error, please try again." Each time, it requires a hard reset and you have to manually adjust the settings for it to connect again. This is my 3rd AE going back 9 years. This will be my last router from Apple.

    19 of 31 people found this useful

  • 1.0 out of 5 stars

    Will not stay connected

    Piece of junk. Don't waste your money.

    19 of 112 people found this useful