• 1.0 out of 5 stars

    Drops signal about 5 times a week

    I own both an AirPort Extreme (APE) and an Airport Time Capsule. The latter rarely, if ever drops signal, while the former drops signal about 5 times a week. The Time Capsule is the router for the network and the APE extends the network. The network ran fine for years until the APE replaced an older AirPort base station. Now it is intermittent as noted. Warranty ran out prior to the failure, so there is no fix. Apple's advice is to unplug it and plug it back it in. That works fine, until the next failure. It does hold the signal through one day so that is of some consolation.

    I am waiting for it to completely quit and then replace it with something else. I would not buy another one of these units. There must be a design flaw as this appears to be a common failing in the APE.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    I would not suggest buying this product because of the reliability issues that others have mentioned. I had this router for less than a year and a half, and it just started dropping signal. I tried performing a factory reset and haven’t had any luck. After performing the factory reset, it just hangs on the connect Ethernet cable step in airport utility. I took it into the apple store and talked to apple care, and they confirmed it was a hardware issue. I would recommend going with another manufacturer after this router functioned for less than a year and a half and costs $200.

    3 of 5 people found this useful

  • 1.0 out of 5 stars

    Limited and constrictive

    Understanding the basics of how networks work, this device does not offer much stability or customization. I have tried multiple times to set up an extender that is not an Apple product and of course it was not compatible, as far as security goes it is fine. Even under the advanced settings there is not a lot to work with, I can barely view what devices are on my network. In addition to this, if I did not want someone on my network I do not have the power to kick them off even as admin, which is very disappointing.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    3rd AirPort Extreme in the last 5 years

    Got the AirPort Extreme after my last one stopped working in 2015. Now the fan is constantly running and a message says it is overheating, yet it is cool to the touch. Reading the forums, it seems this is a common problem. Wifi still works for the time being but it appears its days are numbered until the fan finally stops working. I really want to love this product, but reliability is a definite problem.

    17 of 20 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE Router

    Every day when I come home there is a new problem I have to fix.

    12 of 43 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    Purchased my AirPort Extreme September 2015.

    I had been delighted with it, so easy to setup and great coverage.

    However today it went faulty. It will no longer work as a wifi network and disappears from finder after 5 minutes.

    It is only 15 months old. I've just taken it back to where I bought it from and they say Apple only guarantees for a year. This item should last much much longer. I will try an Apple Store tomorrow.

    20 of 33 people found this useful

  • 1.0 out of 5 stars

    I can't access the disk attached to my new airport extreme from windows 10.

    This may be a windows 10 compatibility issue but I thought the Ethernet protocols used were standard.
    Anyway I need to buy a new router.
    The help is helpless.

    18 of 42 people found this useful

  • 1.0 out of 5 stars

    Terrible, drops and then it constantly says "unexpected error"

    The router after 6 months, drops constantly and resets itself. It gives an error "unexpected error, please try again." Each time, it requires a hard reset and you have to manually adjust the settings for it to connect again. This is my 3rd AE going back 9 years. This will be my last router from Apple.

    15 of 27 people found this useful

  • 1.0 out of 5 stars

    Will not stay connected

    Piece of junk. Don't waste your money.

    15 of 105 people found this useful

  • 1.0 out of 5 stars

    Poor range and frequently drops out.

    Far worse signal than the standard iiNet/Belkin unit sitting next to it. Worse it may look pretty, but it has a fan in the base (i.e. moving parts to wear out). The epitome of form over function. Even the older model Airport Extreme performed better.

    It supports 5GHz 802.11 AC, but my iPhone 6s will never use it because the signal is so much worse than the 2.4GHz 802.11n signal. This is especially bad given that the 5GHz range is clear of competing signals while every router around us competing in the 2.4GHz range.

    Don't waste your money on this one.

    22 of 39 people found this useful

  • 1.0 out of 5 stars

    Apple's Router's are awful after of 15yrs of using them.

    I will never buy another Apple router.. They are awful.. I only did because I have everything Apple.. Don't do it..The router barely goes 40ft with no obstructions.. I've used other routers and they are light years better than Apple's.. My internet service is screaming but Apple's router just slows it or cuts it out all the time.. Don't waste your money...

    28 of 48 people found this useful

  • 1.0 out of 5 stars

    Samesinkinboat

    Looks like I should've read the reviews first! Bought this a little while back, (I'm sure out of warranty now!), and while it worked as hoped for a year or so, I am now in the same sunken ship as the rest of you. I cannot go a day without having to re-boot the whole system, and for a while, it was several frustrating times a day. I replaced my modem thinking that was the problem, but after removing the router from the system and seeing that it worked without having to unplug and re-plug it in, I'm realizing that this is the problem. $200.00 down the drain, @#$%%$#!

    I'll be going back to the drawing board and buying a new one, but of a different manufacturer of course.

    28 of 44 people found this useful

  • 1.0 out of 5 stars

    Broken piece of junk!

    I got this to replace my 3-4 year old airport express and well..... There is something wrong if the tiny little airport express sends out a better signal than this thing... But here's the strange part... The signal strength is amazing but the bandwidth is non existent.... I would get 95% signal with -60 to -75 dBm from any ware from 20-60 feet but only get 100-300 kbps, as for my tiny little friend, the signal is lower about 40-60% VS 95% same with the dBm about -75 to -90 but I get far better bandwidth up to 300-400 Mbps at the same range... (Local network activity) and they were on the same channel (11) with no one else on that channel or 3 channels around it so something with this router is just messed up...

    39 of 49 people found this useful

  • 1.0 out of 5 stars

    Unreliable after year and half

    This was a nice product for a little over a year but now it constantly drops the connection. I have to unplug it and plug it back in daily. I thought I was having internet connection issues with my cable provider but turns out it is the airPort Extreme. Too bad, I like apple compatibility and simplicity but the reliability for this product is not there. I do not recommend this.

    64 of 76 people found this useful

  • 1.0 out of 5 stars

    Do Not Buy!!!! Drops signal all the time!!!

    I bought this around a year ago. Had problems then. Contacted apple support. They walked me through a few thing. It work Great for around 6 months. The stupid thing keeps dropping connection. Ive done all kinds of resets etc... I had a Netgear for over 6 years with no problems. I just wanted to get an extreme since everything else I had was apple. I repeat do not buy one of these! biggest waste of money even for an apple fan!!!!!

    74 of 98 people found this useful

  • 1.0 out of 5 stars

    Incompatible with Surfboard Modems

    After several hours and calls to Comcast I'm done with this router. Won't connect with modem and when it does its intermittent connection and won't work with other devices. I'm a big fan of Apple products but this one is a piece of junk.

    30 of 56 people found this useful

  • 1.0 out of 5 stars

    not recommand

    having a compatibility issue with my modem. have been searching for the solution almost a month,
    ISP can't help because it's 3rd router. apple doesn't care...
    I am giving up now. I just wasted my $200 for a nice garbage

    20 of 44 people found this useful

  • 1.0 out of 5 stars

    Broke After 16 Months - Not Covered by Apple

    This router looks and works great, but is unreliable (filter on the one-star reviews to see what I mean). Apple will not replace even though the device is four months out of warranty. I am very disappointed especially considering the high price of these units. My advice to owners of Airport Extremes that are still in warranty: return the Airport Extreme as soon as you hear a fan noise -- I waited too long.

    62 of 73 people found this useful

  • 1.0 out of 5 stars

    Very DISAPPOINTING!

    I've had the AirPort Extreme for only 3 days and the so-called increased download speed improvement is just not was it is advertised as. I am very disappointed to pay so much (I have the iPad retina display, iPhone6, and an iMac that's only 1 year old) and not get what was advertised. Unlike some of the other folks who have commented, I have no intention of buying a 2nd one...in fact I want a refund! The download speed is the same and I have experienced nothing different except in my bank account. This puts a new light on Apple products for me. Don't waste your money for this product.

    30 of 49 people found this useful

  • 1.0 out of 5 stars

    2nd AirPort that sucked

    Sadly this is my 2nd Airport extreme and I had the older version too. Sadly they look nice! but your better of with a NetGear for 50$$. Issues I had the HD crashed on my order model. The new Airport Extreme the single drops. this is the replacement I'm having issues with. But now I don't have warranty.

    23 of 41 people found this useful