• 2.0 out of 5 stars

    nice typing experience, not reliable

    I get the inexplicable "this accessory is not supported error" randomly, and now it seems to be just dying. Connection started to get spotty 3-4 months ago and getting progressively worse, have to re-seat it multiple times, tried wiping the connectors, just failing to the point where it's unusable. This with very light use as well, quite disappointing. This and warranty is provided as an accessory (12 months coverage) not via Apple Care, even more irritating. I'll be looking elsewhere for a replacement.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Accessory Not Supported By This Device... is his

    I loved this keyboard then all of a sudden I started getting a message “Accessory Not Supported By This Device” How can that be Apple made this device. I’ve called Apple 5 times and they pretend they never seen this before. We try the hard reboot but nothing works. Now I see there are many others having the same issue. I’m sure not going to fork out $130 for a new one. I wish Apple would stand behind their product and recognize they have a product defect. It’s such as shame and now I stuck.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Good Keyboard - bogus support re: switching to IOS for missing functions

    The keyboards good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

  • 2.0 out of 5 stars

    OK BUT

    I like the minimalist and lightweight profile. It was working well at first. However, over time, the reliability diminished. The connection is not stable. I had to reboot my iPad Pro frequently to reconnect the keyboard again. I switched to the Logitech Create, and it was very reliable. However, it was was bulky. I realize you can't have everything, but reliability is a must, especially if you're paying that much.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    It stopped working

    After about 18 months, it stooped working. It’s a shame. I do not recommend

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    One of the worst products ever released

    This keyboard causes me so many issues. It's not working reliably and constantly disconnects.

    I will keep going back to the Apple Store (both devices are within AppleCare cover) and will keep replacing this.
    At such a high cost, this product should not be on the market.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Stupid keyboard

    It should be renamed as stupid keyboard. It only works when it wants to, and more than often it just doesn’t work when you type. For those who consider using iPad Pro/Smart Keyboard for productivity purposes, please think thoroughly because it’s never gonna be as reliable as your laptop. Apple should be sorry for releasing this product.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Stops working

    This Smart Keyboard is guaranteed to become a Smart Cover. The keyboard stopped working with an error message that says device not support it. Don’t wast your money.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Shockingly bad

    Two huge flaws:
    1) This keyboard doesn’t stay connected well at all. The soft keyboard constantly pops up requiring me to reseat it.
    2) As a cover, the magnet isn’t strong enough so you cannot wrap it around without it falling off.

    Minor gripe. There isn’t backlighting. I cannnot type well in low light and with non standard keys touch typing isn’t straight forward.

    I sent it in for repair. They sent it back and said this is normal.

    $160 down the drain. They don’t deserve a star for this product.

    7 of 8 people found this useful

  • 3.0 out of 5 stars

    Second one and stopped working

    I bought this keyboard and within a week it stopped working. It made a sound like a key was being pressed in error. I took it back and they did not want to replace it telling me it might be my iPad. Eventually they replaced it and it worked for a couple of months and went bad again. I am afraid to buy another one of these keyboards so for my sons iPad we purchased a different type. It works but this Apple one when it works is much better. I hope Apple solves the problem.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Unreliable and hard to exchange

    I’m on my second Smart Keyboard. Apple acknowledged a problem with the first version - the keys didn’t work. I got a free exchange. It’s the same problem with the second version. Done with Apple Smart Keyboards. Suggest looking for a well-rated, third party product. I brought in the second one and was told “No,” that there was not a problem with it. The problem only happens some of the time.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Cheaply made

    It works grate for the first months the after no connection the worst product by Apple

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Nice design, poor quality

    This keyboard was awesome when I first purchased it. After 1 year it stopped connecting. I use it as a stand now.

    13 of 14 people found this useful

  • 2.0 out of 5 stars

    Great design, poor quality

    Love the slim profile of this keyboard and how it feels when typing. Unfortunately stopped working after less than 2 years of use. For $160 should last longer or come with a better warranty.

    14 of 14 people found this useful

  • 5.0 out of 5 stars

    Fantastic keyboard . . . if you get the latest version ;-)

    I bought this keyboard along with my first generation iPad Pro 12.9 in late 2015. It worked . . . for a while. Then I began to experience periodic "disconnects" when the keyboard would disconnect from the smart connectors and the on-screen keyboard would appear. Because the problem was sporadic, I assumed that it was dust or dirt creating the problem. So I cleaned and cleaned the connectors. But the problem remained.

    When I read that Apple was issuing a recall for this keyboard, I took it in to my local Apple store. After testing it (and verifying the random disconnect problem), they replaced the keyboard on the spot.

    And the new one: MARVELOUS (as Billy Crystal would say). Better travel on the keys, more rigid construction, and no problem with disconnection. THIS is the keyboard I had expected and now, three years later, I have.

    Good things come to those who wait . . . and when Apple chooses to fix the problem ;-)

    If you have a 12.9 iPad Pro and need/want a keyboard, this new one won't disappoint. My iPad Pro is now almost a laptop replacement thanks to having a reliable keyboard.

    13 of 14 people found this useful

  • 4.0 out of 5 stars

    Lightweight and slim

    Despite the shallow key press and strange key feel this keyboard is on of the best I have tried. In fact, I wrote this review on it. It doesn’t have music and backlight shortcuts.... that I have found but it does have a couple winners that have led me to keep it. After using the Logitech slim folio keyboard for iPad Pro and a zagg keyboard, I ended up returning both of them and buying this keyboard. Nothing quite makes the cut comparatively when it comes to slimness and comfort. The keyboard fold nicely and doesn’t add a ton of weight to the iPad. I find myself growing to enjoy the shallow key press as it speeds up typing and makes the keyboard thinner. Overall this keyboard proved a great user experience and is a great addition to iPad Pro!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Like everyone else, works for about a year then connectivity issues

    Works well for a year then connectivity issues crop up - "Accessory not supported". Over time its become increasingly difficult to get it reconnected...reboot, power on/off, attach/detach the keyboard multiple times and if lucky, it will reconnect.

    Bad quality

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Connection issues. Impossible to use.

    Used to work fine for a year. Then connectivity issues started, then worse and worse. Got it replaced at authorised service centre only to get another not working one. Now I use it as a stand. poor quality. Not everything Apple makes is good. Beware.

    9 of 9 people found this useful

  • 2.0 out of 5 stars

    Worked for a while, now not so much

    I loved it for about a year. I'd use it as my normal cover, and any time I needed to type for real; I'd flip it out and it would work. Keypresses were pretty good and key spacing was good enough for me to type effectively.

    These days though... I have to fiddle with the joint and reconnect it about a dozen times or more before it actually works. It takes more effort every time and I'm just about positive it will stop working altogether in the very very near future. I never had this problem with the bluetooth logitech keyboard I used on my old iPad. Super disappointing.

    Just don't bother.

    10 of 11 people found this useful

  • 3.0 out of 5 stars

    Bought this and the pencil, now I need something else to carry both.

    Let me be clear: I really do love the simplicity of the Smart Case .. the no fuss clip and use, the three phases of use. I don’t find the keyboard hard to use, but I agree that the keyboard is above average but not the best you could use. The thing is, I also bought an Apple Pencil.

    I like using both, but after spending an additional $270, I find that I have to spend even more to solve the issue of using these as a portable device. I realize that this is the trademarked Apple style (the more you get, the more you need). I’d expect at least this much to work as one. I should count myself fortunate to even be able to use these marvels of the modern age.

    I’m using the smart case to write this. As I am writing, I should have you know that the Apple Pencil is laying on that weird fold in my pants that happens when I site down on a couch. The Apple Pencil almost magnetized to the iPad. Almost. There is no space for it between the keyboard and the iPad, and it really seems like there should be. I have often inadvertently tapped the screen while typing, and it was only after I purchased this case that I discovered there are cases that allow more space between the keyboard and the iPad.

    Don’t get me started on the separate additional case that Apple sells to keep the iPad and Apple Pencil together.

    5 of 9 people found this useful