• 1.0 out of 5 stars

    5-Star First Year, 1-Star Subsequently

    I got this keyboard when the original 12.9" iPad Pro was released. I really liked it for the first year. Then the dreaded "This accessory is not supported by this device" problems started.

    At first, that message would pop up once every week or so. Now it's a multiple-times-a-day occurrence — and that's when the keyboard is recognized at all. It normally takes multiple "attachments" until it'll be recognized. I've never dropped or damaged the keyboard. It has spent most of its life on my desk.

    Ultimately, a disappointing purchase, aggravated by the fact that it's the most expensive keyboard I've ever purchased, and it started failing as soon as the warranty expired.

  • 1.0 out of 5 stars

    Great at first, now it’s unusable

    I had nothing but great things to say about the keyboard to begin with. It worked great, and I never had any problems with it. I loved how light it was and its functionality of covering the screen. But after about a year of use, it started having trouble connecting to my iPad, and would throw up the message “This Accessory is Not Supported With this Device”. It was intermittent at first, but after about a month of that, it’s gotten progressively worse, and will not function properly 80% of the time. I spend as much time typing on it as I spend wiggling my iPad around to try to get it to connect. Terrible reliability.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    A negotiation with every use

    Typing this from ipad screen which is less frustrating than attempting to get the brand new keyboard working. I bought the cover despite the reviews, as I love all things Apple designed. Many have already described the hassle, taking cover off, repositioning, reattaching, trying again, and once more, in good faith that it will work, and it’s absolutely true. How disappointing. I have so many apple products, I happily give my collection of chargers / usbs away at this point. First review, shocked a product would be kept on the shelf with such poor performance.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Haptic feeling of the keyboard could be improved

    I used this keyboard now for about a year. It does function quite well, and is very practical as a screen protector when you put the iPad away, but there are two distinct disadvantages: First, the “haptic” (touch) feeling of the keyboard is not great. The keystroke which needs to be exercised to obtain a response is quite hard, and in particular the response force for the spacebar is to high (that is, you need to hit the spacebar in particular hard to get a response). This is in quite annoying if you have to write larger pieces. For long memoranda or text, the keyboard is just not comfortable enough, I must say that I own also a Microsoft Surface Pro, and with all the flaws of that machine, Microsoft did engineer a much better keyboard with “soft touch” keys which are better articulated. Apple did also a great job with the Magic Keyboard ($ 99), which I also own, and this keyboard is way better than the iPad Pro keyboard, as it provides a satisfying haptic feeling with „soft touch“ keys which are more articulated. Secondly, the IPad keyboard does have no backlights. That’s a big limitation, as I am very often typing in not so well lit environments, and then the keyboard is practically worthless. Again,the Surface Pro keyboard has backlights, so its doable. I wish Apple would improve on these two issues in one of the next versions of the keyboard.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Should have been much better for the price

    Very disappointed at the lack of angle adjustment and hotkey controls. It has one angle and good luck if you have overhead lights because they will reflect off the screen. For a third of price you can buy keyboards that not only offer full tilt but also have hot keys for sound and brightness along with key back lighting. Granted these are mostly bluetooth devices and don't take advantage of the power connection on the tablet, but these will last days sometimes months on a single charge. Sound control isn't that big of a deal breaker since the rocker is on top, however if you watch videos, having brightness control is invaluable as you have to exit the app to access the control and can't even see the effect on the video in real time. Just another overpriced Apple accessory.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Total Junk

    Bought this 2 weeks ago and it has worked once.
    No amount of resets, repositioning works.
    A known problem and they still keep selling it.
    id give it no stars!

    8 of 10 people found this useful

  • 4.0 out of 5 stars


    Good design, but stops there, error messages such as “this device not supported” and the keypad simply stopping, or not working, requiring a reboot is frustrating. I expect more of Apple. I have spent over 20,000 $ in thre last few years on various computers, phones etc for business. Support and service has been great except on this device. I have just purchased 4 iPad Pros (big ones) for my students to use, but cannot afford to be troubleshooting malfunctioning keyboards during class, so have gone for another option. Shame, a good product let down by likely a deliberate lack of support.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Could do better Apple

    I’ve had iPads for several years and their cases protected both the front and back of the device and gave me comfort that if I knocked it or dropped it the iPad would survive.

    Now we have a choice. Protect the front or the back but not both. Come on Apple. Is this a cyclical move to increase sales through accidental damage? Other brands have managed to design cases that protect all of the iPad and provide a keyboard. It’s really not that difficult.

    Would I recommend this product? The keyboard is good and the quality is fine. However, just don’t expect to be happy carrying the iPad about without being in fear of dropping it. Even putting it down risks scraping the back of it.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Device Not supported error.

    I have a regular apple blue tooth Keyboard and decided to spring for the Smart Keyboard for my 12.9 inch iPad Pro. Nice compliment to the iPad. It reduced the need to carry both the iPad and a Keyboard. However less than a year and it is failing. "Device Not Supported". I am disappointed it didn't last longer.

    Apple you may be looking at a Smart Keyboard 2 in the future, that will have iOS smart keys etc, but please pay attention to the quality. I will purchase the 2nd Generation but for now i'm out the cost of a keyboard and will go back to carry my trusty blue tooth apple keyboard.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    A nice alternative to cheap feeling keyboard cases

    This keyboard might not have as much key travel as the others but is very quiet and is very nice to type on. It also feels like it is worth the amount that you are paying. The others are all plastic and just don’t feel like they are worth the amount that you are paying for them.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Using it for two years now

    I bought this keyboard as soon as it became available for the initial iPad Pro. I have worn the key labels off many of the keys, I have some issues with the responsiveness at times, and periodically (in latest builds of iOS) it get's completely ignored, and I have to restart the iPad (detaching and reattaching the keyboard doesn't help).

    Positives: using the smart connector, no charging required, easy attach and detach, it can be used to clean your screen, and overtime more and more iPad apps are fully supporting keyboard short cuts.

    Negative: Keyboard label wear, the screen cleaning overtime gets worse, and inconsistent responsiveness in later builds of iOS (11.2.x and beyond).

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    There is no half star option? 2nd one not connecting now

    Such a nice iPad cover and keyboard... that DOESN'T WORK after some months of usage.... TWICE... not buying one more sorry... Logitech or any other brand now...

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Smart Keyboard not so smart

    Apple’s Smart Keyboard for 12.9 inch iPad Pro is enjoyable to type with when it works. Therein lies the rub. The company extracts a price that’s 15% of what the iPad Pro costs for this product and it is simply unreliable. Every time you open it up to use, there are the necessary gyrations to get it to sync - push, pull, detach, rub, and for all that it may or may not work. I have always paid the Apple premium because of the value I attach to performance. This product does not meet the performance standards I’ve come to expect from Apple.
    Additionally, you shouldn’t buy the keyboard with the idea that it provides protection for the iPad, because carrying the two together can be dangerous. The keyboard will slide off. There are many near misses of catching a falling iPad detached from the keyboard.
    This is my first negative review of an Apple product. Others may have different experiences. Wouldn’t recommend.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Overpriced rubbish

    Purchased the keyboard to complement my 12.9" pad what a disappointment. Feeble magnet to attach the pad to the keyboard, pad fell out onto the floor when using it on my lap luckily didn't get damaged. No mouse pad on the keyboard so still get finger marks on the pad screen. The thing is about as useful as a chocolate teapot. Can't wait to see the back of it on eBay.


    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Stopped working, Apple can’t figure it out.

    The keyboard begins to fail at the “device not supported” prompt. No one knows why it continues to fail, not even Apple. The “hard reset” is a joke. Too expensive to totally fail the way it has. Do not buy this product.

    8 of 10 people found this useful

  • 4.0 out of 5 stars

    Excellent keyboard, just missing some keys for programming.

    I avoided getting a Smart Keyboard for a while and opted instead for an external bluetooth keyboard. Despite working very well, having to carry a separate item everywhere I took my iPad became annoying. So I finally too the risk and got myself the Smart Keyboard, and I could not be happier. I have not taken my iPad without it anywhere ever since. Typing obviously doesn't feel like a mechanical keyboard, however it is good enough for me, and certainly a lot better than typing on the screen.

    I use it for causal internet browsing but also for programming. Using a a set of Apps ("Working Copy", "Prompt", and a code editor App I am developing myself) I have been publishing to my blog and coding other tidbits very efficiently using the Smart Keyboard. There are only a few issues that prevent me from giving it a 5 start review:

    1. Missing forwards-delete and escape keys. These are extremely useful when using a terminal app or coding.
    2. Backlit keys would be very welcome, although difficult to implement with the currently used materials.

    I recommend the Smart Keyboard to everyone that asks me. It is a great product!

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Wish it worked

    It was amazing the few time it worked. I have had it replaced and the new one doest work either. Would give zero stars if possible.

    10 of 11 people found this useful

  • 4.0 out of 5 stars

    Almost perfect keyboard for my use

    Keyboard very responsive, lightweight, quick connection, & I like it that it doesn’t have its own battery to keep charged.

    Like to keep my 12.9” iPad Pro minimal in bulk & weight so this works great, but need something to compliment it for better protection when on the go, have Targus case that works perfect transforming it into a laptop but with the bulk & weight. Might try one of those light back covers that works with the Smart Keyboard & something to carry the Apple Pen.

    I think some of the keyboard functional issues people complain about could be improved thru the iOS. I don’t handle my iPad like a laptop & I’m very careful moving around with the keyboard attached, I don’t expect the Smart Connect magnets to keep everything held together at any angle.

    A nice to have improvement if possible would also be for the keyboard to act as a solid cover when folded up so it doesn’t flop around when opening up from the iPad screen, plus a nice very lightweight back cover with a pen holder available that all work together as a very minimal lightweight but protective & secure cover when on the move.

    Hope one of these days Apple adds mouse function to iPad Pro iOS & integrates mouse controls with the keyboard, would like to stop grunging the screen with my fingers & only use the pen, keyboard, or hover, ink, or control with a mouse cursor.

    The only critical complaint I have is it needs backlit keys, that is a very important issue to me.

  • 1.0 out of 5 stars

    This product is the worst apple product I've purchased.

    I bought this in July 2016, and have used it frequently for a year and a half. I'm sad to say that I deeply regret this purchase.

    First, I'll give props to where the keyboard does well. It feels fantastic to use and is very light and very portable. I love the way the key board feels and how useful the shortcuts are. It feels premium and very apple-like.

    Where this product fails and actually the hardware itself. The magnets just aren't strong enough and it doesn't always react to realize your typing. The smart-connector, while very useful, seems to fail far too frequently on this keyboard. It's an absurd amount. The device often appear "this device is not supported," and fails. It's just plainly a disappointing experience.

    I can't recommend this product to anyone and would highly recommend looking elsewhere if you're trying to purchase a keyboard for an iPad. Save your money and do not buy this product!

    11 of 11 people found this useful

  • 3.0 out of 5 stars

    Nice to Use, but Significant Problems

    First, I will say that the keyboard is light weight, convenient as a screen cover, and overall nice to type on. That being said, there are some features, as others have mentioned, that are seariously lacking. I can understand why the caps lock button does not have an indicator light— it likely would have added bulk to a keyboard thats greatest strength is its featherweight nature. That being said, I wish there was a setting that would put an icon at the top left of the screen when the caps lock is on. Because many things automatically capitalize, I waste more time than I care to admit trying to figure out if the caps lock is on or off.

    Second, the letters on the keyboard fade extremely quickly. To be fair, I use my iPad Pro as a laptop for law school, so I type on it A LOT— in class, when I outline, etc. That being said, I have had it just over 6 months, and I can no longer see the “S” or the “D,” and the “C” and “A” are close behind. This has been very disappointing and probably easily avoidable on Apple’s end.

    Finally, while I have not had as big of a problem as others on this end, it does seem like I am disconnecting and reconnecting the keyboard more than should be necesssary. I am not sure if this is a problem with the apps I use (mostly Word and Chrome), or a problem with the keyboard. Either way, it is inconvenient that I have to disconnect and reconnect the keyboard anytime I have not used it for more than a few hours.

    2 of 2 people found this useful