• 1.0 out of 5 stars

    Works great.. until it doesn't

    I've had my iPad Pro with the Smart Keyboard case for a little over a year. Initially the smart keyboard was great but for the past two months or so it has stopped working. I will be using the keyboard just fine then randomly it will stop working and I will see a message on my screen saying that the device is not supported! I've updated the iPad, restarted it multiple times, and done just about everything I can think of to get it to work but it just won't work. I'm really disappointed in this product and would NEVER recommend it to anyone. Get an aftermarket one off Amazon for cheaper, they work better too.

  • 1.0 out of 5 stars

    buttons hard to press

    the buttons are hard to press, disconnects often

    0 of 2 people found this useful

  • 5.0 out of 5 stars

    Great Keyboard

    I purchased this keyboard along with the Apple Pencil and my iPad Pro. It works like a charm. I think the magnet weakens over time but the keyboard lasted and is very effective and fun. Make sure that you have it setup properly or your iPad can slide. In addition there were no flaws in design. It was perfect for using on your lap, desk or table. Once you understand how to use it. It's simple.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Do not Buy

    Simple. It is never recognized by the device. Tried everything recommended online both from people and by Apple and still does not work. Waste of money. Save it and get a keyboard that works from a different brand.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Love it while it works

    The feel and function of this keyboard is unbeatable. It has some texture to it while typing without being too loud. BUT, as many other people have already described, Apple is selling you a ticking time bomb.

    I was lucky enough to have my first one give out in the 11th month. The replacement they gave me lasted 16 months with painstaking care taken during that time not to stress the fragile ribbon connector (use on flat surfaces whenever possible, carefully open and close, etc.). For 2 to 2.5 years of functionality, I’m not willing to shell out another $170. I depend on my iPad for work and can’t handle the stress of fighting with it every 3 minutes to get it to work until I can get a backup in place. This latest fail popped up while I was working during an 8 hour flight, I nearly lost my mind. How does Apple get away with selling this when it KNOWS the product will fail in an unreasonably short time?!?

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Frail beauty

    So after one month of using this pretty keyboard, like many others state here, it started failing. It constantly gets discouraged. What a shame.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Non-Functional right out of the box.

    I'm just gonna say it: if Jobs were alive, heads would roll. Two years in and Apple is still rolling out a horribly made product. I finally got myself the iPad Pro and Apple keyboard, and was disappointed to find the keyboard did not work right out of the box. My partner has a Logitech keyboard which worked perfectly when I attached it to the iPad.

    Get your stuff together, guys. Third parties have been making better accessories for your products than you have and they're not about to hit the $1 trillion mark.

    10 of 11 people found this useful

  • 2.0 out of 5 stars

    Don't listen to the hater haters

    It was good for a while. I suspect the glowing reports are from people who haven't yet put the keyboard to much use, because, notwithstanding my extraordinary care, my 2nd Smart Keyboard just failed. I suspect the ribbon connector that is ingeniously laser cut directly into the soft hinge on the cover can only take so many bends before it breaks. Apple replaced the first one for free since it failed before the 1yr warranty had run out, this one is not under warranty so I've got to get out my wallet.

    You'll know you're getting close to failure when the structure of the cover begins to slump and the keyboard begins to lift off the table when you set it up to type. Pretty soon after that, you'll get the "this accessory is not compatible with this device" message. Then the keyboard will become intermittent. Then it will fail altogether.

    The bottom line is that the Smart Keyboard is a pretty expensive consumable accessory. If you're lucky and the 1st one fails under warranty, you'll get a replacement for roughly the same service life. That way you'll only have to pay for every 3rd once every 1 year and 8 months or so.

    12 of 12 people found this useful

  • 2.0 out of 5 stars

    This keyboard is nice and pain

    I really like this keyboard... when it works.
    Sometimes it takes me hours to get that run. It always shows the screen keyboard instead. Why does Apple iOS try to check the orientation or position of the iPad? I just want to use it when I want to. So turn it on, when the adaptor is connected. When it is connected I am very fast on this keyboard but when the keyboard fails during my lessons it makes me grrr...

    BTW it's really nice how Apple check the content of these comments to prevent words like h.ll

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Why is the keyboard so rubbish?

    I am now tired of this useless keyboard. I must get at least 40 or fifty notifications each day that the accessory is not supported. It is frustrating and annoying to say the least. No amount of rebooting/cleaning etc has helped.

    Going to go buy a third party keyboard now.

    I am a long time Apple supporter/user and this is the first time that I have been really disappointed at the performance of an apple product. It makes me consider my loyalty to Apple if i can no longer trust the performance of the products.

    (During writing this , it switched twice and came up with the notification once!!)

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Believe the Reviews. Unreliable Connectivity

    As many others have stated, these keyboards are great...when theyre working. We've had several of these at our office and all eventually give the "accessory not supported" message after awhile. Its incredibly frustrating when both the keyboard and iPad outwardly show no signs of wear.

    Save yourself the wasted money and frustration as youll get nothing in the way of help or reimbursement from Apple.

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    Same issue as everybody else - accessory not supported...

    keyboard worked great, then accessory wasn't supported. Apple store employees were "surprised" but had no idea what to do. I find this hard to believe this was the first time they have heard of this problem. Looking for alternatives.

    19 of 19 people found this useful

  • 1.0 out of 5 stars

    Really Upset

    "Accessory not supported" so sick of this message!! I can hardly use my keyboard and it all started happening after one particular update. Apple says replace it, but no way am I going to shell out this much money for something that worked perfectly before some disastrous update. I am so angry. I used this extensively every day and now I'm lucky if it connects 1 out of 10 times. I've done everything Apple told me to do except for buy a new one. I refuse. I'm so mad at it sometimes I could throw it across the room. Why won't a company of Apple's caliber admit issues and fix or replace?

    22 of 22 people found this useful

  • 2.0 out of 5 stars

    Same experience

    I too have had the same experience with the keyboard. It worked great until an os update sometime ago. Since then I constantly get an “unsupported device” message and then it doesn’t work. If u wait some time with the iPad on it may eventually connect. Again prior to the update it was great.

    10 of 10 people found this useful

  • 1.0 out of 5 stars


    If I could leave zero stars, I would. I work for an Apple school and make returns on malfunctioning products. We bought 8 for teachers, and I have returned at least 15 in the past 9 months. They either won't connect or won't stay connected, and the replacement is just as bad half the time. Never encountered a product that had such a contradiction between quality and price. We were thinking of switching to their Apple Logitech option, but the reviews on that keyboard are very poor as well. I have wasted hours setting up repairs for this product. Once in a while, you will get one that works.

    18 of 18 people found this useful

  • 1.0 out of 5 stars

    Second keyboard that fails on me

    I love the Ipad Pro. It's a wonderful product and works wonderfully with the keyboard, until the keyboard fails on you. I have had two, with the same disastrous results.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Great - when it works

    I have nothing but troubles with this thing staying connected. It is constantly giving me the error: Unsupported Device then just doesn't work. When it does work it's truly great! When it doesn't it's incredibly frustrating. My apple store is over 2 weeks out for a simple appointment. I'm going barge in there this afternoon and try to get lucky.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    If Apple would fix connectivity issues it would be great

    The Smart Keyboard has serious issues with connectivity. Not just mine, but universally. It constantly disconnects and you have to reconnect it or restart your ipad. There are tons of people reporting this issue all over the internet. Apple won’t fix it (or can’t) which is an embarrassment. I’ll never buy another one and will stick to third party keyboards which is a shame as the overall design and feel of the keyboard is fantastic.

    17 of 18 people found this useful

  • 5.0 out of 5 stars

    great keyboard but poor reliability

    I have seen a lot of reviews giving the keyboard either 1 or 5. And I agree with both. I had this keyboard for 2 years and it worked flawlessly, then it started not connecting. The type feel is excellent and response rate is also great. I have used it on a table and I wonder if this kept it from being bent. In any case Apple replaced it as the warranty has been extended to 3 years. So I give it 5 stars for performance and 1 star for reliability. But since Apple has extended the warranty, this is less of an issue.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    This Accessory Not Supported

    Come onnnn...this accessory not supported by the company who made it?! Apple should just replace all these defective keyboards for free. I would not pay for another keyboard like this knowing it will have the same fate. I first notice this alert after a software update a year and half or so. I had my other white/grey Apple keyboard that still works better than this. I would not buy another keyboard like this again. I know there is an article online that stated Apple would extend warranty on these keyboards, but when I went to the the store they said my keyboard is out of warranty so no go. Apple must know this keyboard is horrible so using it as a tool to get extra cash. Cash cow anyone?

    15 of 15 people found this useful