• 4.0 out of 5 stars

    Good Keyboard - bogus support re: switching to IOS for missing functions

    • Written by KEITH M from Shoreham By Sea

    The keyboards good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

    2 of 2 people found this useful

  • 4.0 out of 5 stars

    Lightweight and slim

    • Written by Kai K from Longview

    Despite the shallow key press and strange key feel this keyboard is on of the best I have tried. In fact, I wrote this review on it. It doesn’t have music and backlight shortcuts.... that I have found but it does have a couple winners that have led me to keep it. After using the Logitech slim folio keyboard for iPad Pro and a zagg keyboard, I ended up returning both of them and buying this keyboard. Nothing quite makes the cut comparatively when it comes to slimness and comfort. The keyboard fold nicely and doesn’t add a ton of weight to the iPad. I find myself growing to enjoy the shallow key press as it speeds up typing and makes the keyboard thinner. Overall this keyboard proved a great user experience and is a great addition to iPad Pro!

    6 of 6 people found this useful

  • 4.0 out of 5 stars


    • Written by Ron L from Balmain

    Good design, but stops there, error messages such as “this device not supported” and the keypad simply stopping, or not working, requiring a reboot is frustrating. I expect more of Apple. I have spent over 20,000 $ in thre last few years on various computers, phones etc for business. Support and service has been great except on this device. I have just purchased 4 iPad Pros (big ones) for my students to use, but cannot afford to be troubleshooting malfunctioning keyboards during class, so have gone for another option. Shame, a good product let down by likely a deliberate lack of support.

    12 of 13 people found this useful

  • 4.0 out of 5 stars

    Excellent keyboard, just missing some keys for programming.

    • Written by Bruno Philipe R from Stockholm

    I avoided getting a Smart Keyboard for a while and opted instead for an external bluetooth keyboard. Despite working very well, having to carry a separate item everywhere I took my iPad became annoying. So I finally too the risk and got myself the Smart Keyboard, and I could not be happier. I have not taken my iPad without it anywhere ever since. Typing obviously doesn't feel like a mechanical keyboard, however it is good enough for me, and certainly a lot better than typing on the screen.

    I use it for causal internet browsing but also for programming. Using a a set of Apps ("Working Copy", "Prompt", and a code editor App I am developing myself) I have been publishing to my blog and coding other tidbits very efficiently using the Smart Keyboard. There are only a few issues that prevent me from giving it a 5 start review:

    1. Missing forwards-delete and escape keys. These are extremely useful when using a terminal app or coding.
    2. Backlit keys would be very welcome, although difficult to implement with the currently used materials.

    I recommend the Smart Keyboard to everyone that asks me. It is a great product!

    3 of 4 people found this useful

  • 4.0 out of 5 stars

    Almost perfect keyboard for my use

    • Written by Nomad’s I from Rochester

    Keyboard very responsive, lightweight, quick connection, & I like it that it doesn’t have its own battery to keep charged.

    Like to keep my 12.9” iPad Pro minimal in bulk & weight so this works great, but need something to compliment it for better protection when on the go, have Targus case that works perfect transforming it into a laptop but with the bulk & weight. Might try one of those light back covers that works with the Smart Keyboard & something to carry the Apple Pen.

    I think some of the keyboard functional issues people complain about could be improved thru the iOS. I don’t handle my iPad like a laptop & I’m very careful moving around with the keyboard attached, I don’t expect the Smart Connect magnets to keep everything held together at any angle.

    A nice to have improvement if possible would also be for the keyboard to act as a solid cover when folded up so it doesn’t flop around when opening up from the iPad screen, plus a nice very lightweight back cover with a pen holder available that all work together as a very minimal lightweight but protective & secure cover when on the move.

    Hope one of these days Apple adds mouse function to iPad Pro iOS & integrates mouse controls with the keyboard, would like to stop grunging the screen with my fingers & only use the pen, keyboard, or hover, ink, or control with a mouse cursor.

    The only critical complaint I have is it needs backlit keys, that is a very important issue to me.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    It transforms the iPad Pro 12.9"

    • Written by John P from Sevierville

    I recently purchase two of these and to be fair one had a issue connecting to the iPP, but Apple had no problem replacing it.

    The new one works great and I would have given 5 stars but for the DOA one and no backlit feature. It really make the iPP that mush better by giving you 30% more space plus more standard typing mode that touching the screen.

    4 of 6 people found this useful

  • 4.0 out of 5 stars

    Pretty good, but the price is a bit much.

    • Written by Moises S from EULESS

    I’ll hand it to this cover/keyboard. It’s simple, it works like it’s supposed to. Handy and lightweight. Folds easy and feels good to type on. Heck, I’m using it to write this review. It’s very good at doing what it’s supposed to do, and the shortcut keys are super handy.

    Only downside is the price. You could probably find a 3 party keyboard for a lot cheaper with better protection. That’s my only gripe. But I wanted to indulge when I picked up the 12.9 iPad Pro 2017 edition, so I bought this with it.

    Besides the price, I highly recommend.

    17 of 17 people found this useful

  • 4.0 out of 5 stars

    Great in theory; Inconsistent in practice

    • Written by Stephen T from Brookline

    I've had this product for almost two years now and in theory it's perfect: the always on functionality is great and I love only having to charge my iPad. I had a Logitech keyboard for my old iPad, which worked great but I never remembered to charge it. The Smart Keyboard eliminates my own human error, which is really convenient given my hectic work schedule.

    After about a year and a half it became almost completely unusable—my model fell under the extended replacement program, so I got a replacement. Weirdly, however, I was still having issues with the replacement. My iPad still has AppleCare+, so I got my iPad swapped out after some testing at the Genius Bar showed that the continued issues might instead be resulting from the iPad and not the new keyboard. This, unfortunately, didn't solve the issue and I now have a second replacement Smart Keyboard in the course of two weeks. Don't get me wrong, Apple Support nailed it—I'm now working with a brand new keyboard and iPad (well... remanufactured, but same difference), but it's been a needlessly convoluted and frustrating couple of weeks.

    Hopefully my new (third!) Smart Keyboard works more consistently than my last two. I really want to love this product, but my spotty experience has me thinking that I might just have to live with a 10-20% failure rate that requires me to disconnect and reconnect my keyboard a few times to get it working.

    First world problems, am I right?

    18 of 18 people found this useful

  • 4.0 out of 5 stars

    Imperfect, Expensive, But Still Comfortable And Sturdy After 18 Months

    • Written by Michael D from Chicago

    I bought this with my original 12.9” (late 2015) iPad Pro and although I’ve bounced back and forth between missing a trackpad and wishing for a slightly more rigid keyboard—especially when on my lap—I don’t regret the purchase. It has held up very, very well for more than a year, and is much more comfortable to type on than my old Retina Macbook was (which I finally simply replaced with my iPad Pro.) It’s also much lighter and easier to attach and detach than the Logitech keyboard cases. Caveats though: it’s too expensive; it’s a dust/crumbs magnet; and the felt on the bottom of the keyboard touches whatever surface you’re using—you’ll literally come to fear dirty cafe tabletops.

    Mine also ended up with the second-year failure issue (numerous “this accessory not supported” error messages, occasional keys not working/sticking.) Apple recognized the issue in Spring 2017 and extended the original 9.7” and 12.9” Smart Keyboard warranties to three years and will replace failing keyboards for free under a Quality Care replacement program. Others here seem to have had difficulty getting a replacement but I had no trouble at all at my local Apple Store (North Michigan Avenue in Chicago), where the Genius Bar folks knew exactly what I was talking about. (I’m waiting on the replacement to ship to store now.)

    In the end, wish the keyboard were cheaper, but definitely recommend it. Especially with iOS 11, it makes your iPad Pro absolutely feel like a laptop replacement.

    12 of 14 people found this useful

  • 4.0 out of 5 stars

    Like the apple key board

    • Written by louise P from las vegas

    I have used the keyboard for about 2 months now. I originally thought i would by the Logitech keyboard which Apple Store also stocked. They were out of stock the day i purchased my iPad Pro, so i went with the apple key board. I was especially glad of that decision when i started reading Logitech reviews from multiple users that stated the key board was scratching their iPad screens. Here are the pros and cons of the apple keyboard from my perspective:
    1. Light weight
    2. Always on, no need to charge
    3. Connects well. No lag period of time
    4. Good feel for the keys. Easy to type on

    1. No back light. This is the one i miss the most
    2. No funciton keys
    3. No back cover for the iPad-i purchased a sleeve that fit my iPad Pro and the keyboard
    4. No pen holder

    All in all, it is the best keyboard for the pro at this time

    12 of 15 people found this useful

  • 4.0 out of 5 stars

    Just about as good as you could get

    • Written by Benedict S from Chicago

    It's durable, I don't really notice the weight when I'm holding the ipad with the cover folded up.

    I would have preferred a little more of an Apple keyboard asethetic to the shape of the keys, like the MacBook or Magic Keyboard, flat and square keys. But maybe I just like that look and feel.

    The keys are a bit textured, like the texture of fabric but in plastic, not smooth. The action feels very nice, much closer to the feel of pressing normal keyboard keys than you'd expect from something that is this thin. It doesn't feel like pressing a plastic bubble, there seems to be a separate key under the surface that is pressed down, which makes it feel very much like a normal keyboard.

    When I lie down with the iPad and keyboard on my lap (on a lap desk), the screen is angled more away from me than I'd like, but if you were using it on a table and sitting upright then it would probably be angled just right, which is probably what they were going for. It's very much lighter than my MacBook Pro, and there are no issues with heating up your lap.

    Overall it makes the iPad seem enough like a laptop that I find myself instinctively reaching for a mouse. But using your fingers isn't bad of course.

    It is a bit expensive. But I like it, and I'm glad I purchased it, and it does make the iPad usable for more things than it would otherwise be. I think I prefer this to a separate bluetooth keyboard as well, partly because it's self-contained and attached to the iPad.

    11 of 13 people found this useful

  • 4.0 out of 5 stars

    Very Good product

    • Written by cxc C from Atlanta

    This product is very good. (Y)

    4 of 9 people found this useful

  • 4.0 out of 5 stars

    A smart invention

    • Written by Alex H from Corte Madera

    Got the iPad Pro (the real one) back in July 2016 and have to say, although sometimes it can seem like a redundant accessory, liking the Smart Keyboard. It does not dilute the iPad it adds to it. It's cool to have shortcuts like my favorite command F. While the OSK is convenient if preferred, the Smart Keyboard gives you the whole screen to work on and it got me to appreciate on screen typing. This also makes the iPad watchable from a distance and prevents any of the compromises you might get when you use the iPad by itself. $170? Would pay $100, but this is a cool product.

    13 of 14 people found this useful

  • 4.0 out of 5 stars

    Very ergonomic with some room for improvement

    • Written by Travis L from Signal Hill

    After a couple of weeks of frequent use, I can say that this keyboard is easy to use. I experience very few keystroke errors when compared to a normal laptop, and actually prefer it to a laptop when doing web browsing or even for light email and document tweaking for work. It works equally as well on the lap as it does on a table, and my wrists don't feel cramped in either position. The magnet on the cover is very strong - it takes concerted effort to move the iPad when docked, which is a good thing.

    They really should make the keyboard backlit (or at least reflective) and integrate it with a full case, even if that sacrifices some weight. Also, it's cumbersome to read/browse in portrait with the keyboard folded behind the device, so a 2nd magnet would work wonders. Other than that, I would consider this a good add-on, if not a bit pricey for what you get.

    5 of 7 people found this useful

  • 4.0 out of 5 stars

    Would have given a 5

    • Written by Leonard H from Edgewood

    I had the Logitech keyboard because of the backlit keys and shortcuts on the keys. However, it was bulky and it began to scratch my screen. I went with the Apple keypad instead and I am glad I did. It's two downfalls are it's easy to get dirty on the backside and it does not have shortcut keys. I would recommend this keypad to anyone, but get a case for the back of the keypad.

    7 of 10 people found this useful

  • 4.0 out of 5 stars

    Great keyboard, lacks in some areas

    • Written by Joseph A from Red Lion

    The feel of the keyboard is excellent and it provides almost as good a typing experience as a regular keyboard, certainly better than any of the other portable keyboards I have used. It is a keyboard and a front cover for the screen, it does not protect the rest of the iPad, and it is not compatible with other cases that provide full coverage, so if that is what you need from a cover the Logitech is a better protection choice.
    This is a very expensive keyboard compared to others on the market. It does have a good feel and a slick way to connect to the iPad, but there is no place to slide in a pencil, so you need to carry that around separately if you use one. It does not have any indicator lights on the keyboard, so that can be annoying at times. It is also quite thick when folding it in the front, so it more than doubles the thickness of your iPad which can be an issue to have it fit in some smaller bags.
    I feel for this price point, it needs to be better, so no 5 star, I wanted to rate it 3 star, but even with all the detractions it is still my keyboard of choice.

    9 of 10 people found this useful

  • 4.0 out of 5 stars

    Best keyboard option currently available for iPad Pro. IMO ;)

    • Written by Joseph A from Ogden

    All-in-all, I have been surprisingly impressed with the keyboard.

    PROS: typing accuracy (at least mine) is almost as good as on a coventional, desktop computer, easy to use and always available, and its general "feel" is pleasant.

    CONS: No top-row (all the function buttons like home screen, volume, etc.)... I'm sure ommission of this functionality was no accident, likely Apple's way of sticking to their "man and device as one" mantra; i.e. forcing the user to interact directly with the iPad. I get it.... but sometimes an old school G such as myself just prefers the old school keyboard.

    Also, this may not be a concern for everyone else but I worry (more like "I know") that I'm going to end up dropping the iPad when picking it up or carrying it around whilst in "keyboard mode"; i.e. Keyboard exposed with iPad docked. The magnetic hook-up thing is pretty good/strong but not strong enough to hold the weight of the iPad and prevent it from fallling. Hasn't happened yet, just a couple close calls (once when I picked it up by the triangular part formed in the back when using, and another time while using it in my lap with the iPad sitting too far over the end of my knees.... once the magnetic seal broke, the entire setup began to accordion South towards my feet. Maybe an option to lock it in for klutz like me.

    Also, is there a shortcut for voice recognition on the keyboard?

    CONS list turned out much longer than the PROS, not by design. I've shopped around a little (not a lot, baby-girl, just a little bit), used some other 3rd party keyboards, and have concluded Apple's Smart Keyboard is the best option currently available. IMO.

    8 of 9 people found this useful

  • 4.0 out of 5 stars

    Review from someone who used Logitech Create for about a year

    • Written by CORY L from Brooklyn

    This review of the Smart Keyboard 12.9 by way of using the fan favorite Logitech Create Keyboard. The Logitech is a great keyboard, but a horrendous device. Let me start by saying that the Logitech has the classic chicklet style keys similar to the macbook air. It feels really familiary if you are used to using mac keyboards. The horrendous part is that there are two bevels on the keyboard the run along the horizontal space above and below the keys. This bevel will leave permanent linear scratches about 1-1.5 cm thick. Two distinct bands. My wife and I both bought brand new iPad Pros with Logitech cases and they were an unequivocal disaster leaving two identically placed scratches across both of our screens. A little googling and I found out that I was not alone. In fact, the case had scratched many people's screens identically. But how about all the good reviews? Most of them come from people who just bought them and were using them for a month. In truth, I didn't notice them because your screen has to be off to see them. I just thought they were linear smudge marks, and it was only brought to my attention when a waiter noticed my keyboard case and asked about my thoughts. He mentioned that he had heard it scratches the screen.

    Ok, so how about the Apple Smart Keyboard. (1). The keyboard is good. I really like the typing action, however it is not as good a s Logitech's. Would I use it everyday? I am, and I really love the keyboard placement near the screen! (2). I miss the backlighting and the hot keys; but not enough to warrant the permanent damage on my screen. (3). The keyboard is light, portable, and perfect.

    14 of 14 people found this useful

  • 4.0 out of 5 stars

    Keyboard and languages

    • Written by Alexandra A from Paris

    Dear Apple Design Team,

    I love the feel of your keyboard, your design is as usual almost perfect.
    I am though having one major issue.
    I commonly write in several languages, English, French, Spanish, Italien and sometimes I like using Swedish and German words to communicate with my international colleagues and friends.
    I get very confused by the fact that the interface/typing language is linked to the physical keyboard.
    So when using a different language then English I can never find the proper key on the physical keyboard.
    When I write in a different language while keeping the English keyboard so I can find the key, your corrector keeps messing up my words.

    For further designs, please keep in mind the numerous polyglots, language affectionados and international connections.
    I am sure there are many elegant solutions to this user experience issue.

    Thank you for your time, I hope this message finds you well.
    Thank you for allowing me to use multiple languages in one sentence without having the corrector interfere.
    In the meantime, thank you for exercising my brain. I had mastered all the accent shortcuts on my computer but this is a whole new challenge! Maybe in a year I'll be trained enough to finally use your product well.

    7 of 8 people found this useful

  • 4.0 out of 5 stars

    Like it, but....

    • Written by Sandra P from Tucson

    My only gripe with the keyboard is the fact that I have to put a wedge under it (towel, iPhone ha ha, etc) in order for it to lay flat when I'm typing on a flat surface..the iPad is top heavy and lifts the keyboard ever so slightly, I'm probably OCD but I like things to work well without modification. Other than this little and very easily solvable glitch, I like the keyboard. Price is a little steep because I just had to have the pencil also but I'm happy so far. Hope mine doesn't just quit working as was reported in an earlier post.

    15 of 23 people found this useful