• 1.0 out of 5 stars

    Horrible device

    • Written by Hubo C from West lafayette

    If I could give it negative five starts, I will do it. It stopped working after one year plus with very light, casual use. Expect longer service life for a $200 piece keyboard. Apple pushed to authorized service and then force the authorized service to say “NO” to the customer. Shame on you, Apple!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    It's not worth the money, at all.

    • Written by Cynthia C from Rhodes

    I bought an iPad Pro / Smart Keyboard combo in 2016. All was well with the universe. When the newer iPad pro 12.9 mach 2 arrived, I gifted hubby with the older model and I splashed out. Complete with smart keyboard. It worked as expected for about 2 months. Then it started acting up. Now, more moments than not, I'm receiving an 'incompatible' message. It's not a good product combo and Apple should be offering free replacements - provided the new keyboard will actually work.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Fragile keyboard

    • Written by Arif A from Denpasar

    Its good when its work......always problem to connect.....

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    I can say, I HATE it

    • Written by Isael T from Austin

    At first, I thought it was pretty cool. It is comfortable and works well WHEN it connects. Disconnecting it and reconnecting it should do the trick and fix it, but after time passed it would not connect. I first thought it was the software update or the new iOS version not being compatible. I tried everything I would suggest other customers but the issue was intermittent and impossible to predict when it would happen. I waited too long to take it in for repair as the issue was not constant, so after two years, I RIPPED the keyboard apart and feel much better now. Other issues, the keyboard unsnaps too easily and often, as well as does not really hold the iPad upright well enough. Not to mention it ONLY does it in one single position which is with the Home Button to the Right, and vertical is out of the questions. SO say goodbye to verticle gaming. But, it's still your best option out there.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Do not be tempted

    • Written by SALVATORE V from staten island

    Shocked apple has such a low quality piece of hardware. Few months in keyboard started to curve upward and not lay flat. Few more months and constantly get a message saying accessory not supported. Now keyboard will not work at all. Total waste. Shocked at apple.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Not a very “smart” keyboard

    • Written by Hannah M from Burtonsville

    This keyboard has worked for me my 9th grade year. Now it is not. I only have it as a cover, but for my entire 10th and 11th grade year, I have had to use the keyboard on my iPad. I took me forever to get my English essays done on this. So, don’t ever buy this type of keyboard.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Don’t listen to the lovers ... worst keyboard ever

    • Written by John K from Glen Burnie

    It doesn’t protect your case. It fails after a year or so. It was adequate until it started dropping the connection to the ipad constantly requiring me to restart the ipad. It flashed “accessory not supported” 50 times and the only way to stop it is wait until its done and click “OK” 50 times or force quit the ipad. It also picks up soil real east because the base is felt. I am an apple guy all the way ... since the macintosh days. This one is a lemon.

    4 of 4 people found this useful

  • 2.0 out of 5 stars


    • Written by Lisa B from Brooklyn

    This keyboard works well.. when it’s working... but it’s never workinggg... Apple needs to do something about this.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Broke in two years...

    • Written by Melanie S from Elk Grove

    It started skipping letters and then when i hit the delete key it would keep deleting until everything from my text was gone. I took it to apple to see if there was anything they could do and they just smiled and said that it would be a hundred something for a new keyboard. WOW, this thing isn't cheap and they acted like it was no big deal.

    When it worked i loved it. The touch is different but i got use to it in no time. Just disappointed that it died in two years.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Great Until It’s Not

    • Written by Michael R from Fort Benning

    Product stopped working after about one year. Do not purchase unless you want to buy a yearly replacement, or an extended warranty that covers it. “Device not recognized” appears more and more frequently until it becomes unbearable.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Very bad experience

    • Written by Oscar Z from Montevideo

    The magnet is very weak, so it is easy for the keyboard to detach from the iPad and sometimes you stay keeping the keyboard in your hand and the iPad fall, as happened to me. The iPad dropped from my lap to the floor, the screen broke and I had to pay 600 dollars to replace it. A terrible product, unworthy of a brand like Apple.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    It’s the worst Apple product since Apple TV

    • Written by David W from Seal Beach

    When the keyboard works, it’s a lovely experience. When it works. After a year of toggling and moving the keypad to get a connection (you know, slight shift to the right), it finally doesn’t work anymore. If you go online, there is no denying that it is a widespread that Apple has chosen to ignore and leave it’s customers in the lurch. I have tried everything online and through Apple support, and no one can help me. Severely Disappointed!

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Really just an expensive screen cover

    • Written by Bonnie T from Converse

    As often as this thing fails especially after system updates, you’d think all those brilliant designers and engineers would be able to anticipate this and test a little more thoroughly before pushing to market. This is the only keyboard solution for iPadPro 12.9” that doesn’t add so much weight you might as well be carrying a laptop. Important as that is, a keyboard should also allow one to type. Not so much brilliance here, Apple. Keyboard failures start off intermittently after only a couple of months of use and rapidly accelerate toward being a completely unrecognized device. I had exactly the same experience with both the original purchase and the warranty replacement—I just recognized it faster with the replacement. Even now I am typing this review using the virtual keyboard, elevating the Smart keyboard to the status of most over-priced iPad cover I’ve ever bought, since it’s really just a stand that only tilts to one viewing angle.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Light and convenient. Highly unreliable

    • Written by AMRITA N from Coralville

    I bought this keyboard because it is slim and lightweight. From a functionality perspective, it has been extremely disappointing. It worked fine over the first couple of months. Then I started experiencing occasional connectivity problems. After about a year I had regular connection issues. Its been less than two years now and the keyboard doesn't work at all. Buy something else.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    I’m typing this on the virtual kb

    • Written by David L from ANCHORAGE

    Loved it while it worked. Now it’s just a cover/stand. It started gradually and now almost never works. Used to be when it stopped working I would disconnect and reconnect and it would be fine. Now it rarely connects. Lasted about a year.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Smart Keyboard

    • Written by keith S from Saginaw

    Just like every other dissatisfied customer my Smart Keyboard stopped working just as the warranty expired. As a long term Apple customer I’m disgusted by the lack of reliability, service and failure of Apple to take care of their customers. I will be hesitant to buy any more Apple products in the future.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Keyboard was a pain from the beginning

    • Written by Stetson F from Bartlett

    Yes when it works it is great. It functions as ANY keyboard should. When it does not, you want to throw it across the room. Unfortunately mine works a fraction of the time and only after physically resetting the connection a dozen times (pulling the ipad off the keyboard and letting it click back on, repeat x12 - minimum). Even after all of that the stars have to be aligned just right.
    Researching a bluetooth kb replacement now. Those that have already been thru this misery i would love any advice on what you have found to replace this ipad stand with.

    9 of 10 people found this useful

  • 1.0 out of 5 stars


    • Written by Kim S from Las Vegas

    I’ve loved the convenience of this keyboard, but it should absolutely have better quality/durability for the price, as this is not consistent with the brand. I’ve had the all of the same problems as everyone else here. I feel like I wasted my money. I had my keyboard for about 14 months before it started short circuiting.

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    If you need an expensive but disposable keyboard

    • Written by Margaret C from Chicago

    I wish I would have seen the reviews before I purchased. As you see from others it is a great keyboard for a few months and then stops working.

    11 of 11 people found this useful

  • 1.0 out of 5 stars


    • Written by Paul W from Hickory Corners

    Barely ever connects, then disconnects within a munute or two. Already got a replacement. No use.

    9 of 9 people found this useful