• 2.0 out of 5 stars

    Same experience

    • Written by Joe and Sharon D from harwich port

    I too have had the same experience with the keyboard. It worked great until an os update sometime ago. Since then I constantly get an “unsupported device” message and then it doesn’t work. If u wait some time with the iPad on it may eventually connect. Again prior to the update it was great.

    12 of 13 people found this useful

  • 1.0 out of 5 stars


    • Written by Sisters of St. Thomas A from Brooksville

    If I could leave zero stars, I would. I work for an Apple school and make returns on malfunctioning products. We bought 8 for teachers, and I have returned at least 15 in the past 9 months. They either won't connect or won't stay connected, and the replacement is just as bad half the time. Never encountered a product that had such a contradiction between quality and price. We were thinking of switching to their Apple Logitech option, but the reviews on that keyboard are very poor as well. I have wasted hours setting up repairs for this product. Once in a while, you will get one that works.

    21 of 21 people found this useful

  • 1.0 out of 5 stars

    Second keyboard that fails on me

    • Written by Gerardo U from San Jose

    I love the Ipad Pro. It's a wonderful product and works wonderfully with the keyboard, until the keyboard fails on you. I have had two, with the same disastrous results.

    20 of 20 people found this useful

  • 1.0 out of 5 stars

    Great - when it works

    • Written by Matt T from Myakka city

    I have nothing but troubles with this thing staying connected. It is constantly giving me the error: Unsupported Device then just doesn't work. When it does work it's truly great! When it doesn't it's incredibly frustrating. My apple store is over 2 weeks out for a simple appointment. I'm going barge in there this afternoon and try to get lucky.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    If Apple would fix connectivity issues it would be great

    • Written by Donnie G from New Albany

    The Smart Keyboard has serious issues with connectivity. Not just mine, but universally. It constantly disconnects and you have to reconnect it or restart your ipad. There are tons of people reporting this issue all over the internet. Apple won’t fix it (or can’t) which is an embarrassment. I’ll never buy another one and will stick to third party keyboards which is a shame as the overall design and feel of the keyboard is fantastic.

    20 of 21 people found this useful

  • 5.0 out of 5 stars

    great keyboard but poor reliability

    • Written by Alberto R from Saint Paul

    I have seen a lot of reviews giving the keyboard either 1 or 5. And I agree with both. I had this keyboard for 2 years and it worked flawlessly, then it started not connecting. The type feel is excellent and response rate is also great. I have used it on a table and I wonder if this kept it from being bent. In any case Apple replaced it as the warranty has been extended to 3 years. So I give it 5 stars for performance and 1 star for reliability. But since Apple has extended the warranty, this is less of an issue.

    11 of 13 people found this useful

  • 1.0 out of 5 stars

    This Accessory Not Supported

    • Written by Jennifer S from Santa Clarita

    Come onnnn...this accessory not supported by the company who made it?! Apple should just replace all these defective keyboards for free. I would not pay for another keyboard like this knowing it will have the same fate. I first notice this alert after a software update a year and half or so. I had my other white/grey Apple keyboard that still works better than this. I would not buy another keyboard like this again. I know there is an article online that stated Apple would extend warranty on these keyboards, but when I went to the the store they said my keyboard is out of warranty so no go. Apple must know this keyboard is horrible so using it as a tool to get extra cash. Cash cow anyone?

    17 of 18 people found this useful

  • 5.0 out of 5 stars

    nice one

    • Written by rosy C

    good product

    2 of 11 people found this useful

  • 1.0 out of 5 stars

    Accessory Not Supported...on a $200 Apple Keyboard

    • Written by Johnny C from Toronto

    The keyboard is an exercise in frustration, mainly because it actually connects to the iPad once every 7 attempts. Although I am using an iPad Pro with an Apple Keyboard, I get the “Accessory Not Supported” message the other 6 times. Connector pins are clean, both keyboard and iPad are in immaculate shape - all in all a throughly disappointing experience, especially at this price point. It is important to note that this issue was not a problem with before I upgraded to iOS 11, which has also caused significant issues for my iPhone 8. I actually quite like the feel of the keys - if it worked more than 15% of the time, I’d be happy with the product. But it seems either the keyboard has inexplicably broken down or the sea of glitches that is iOS 11 has claimed another victim.

    The keyboard is not backlit, so using it in the dark is incredibly challenging (on a plane or a bus for example). It doesn’t possess any of the function keys that a standard keyboard would come with, meaning that volume brightness adjustments have to be done by swiping (a small nuisance but still frustrating).

    24 of 25 people found this useful

  • 2.0 out of 5 stars

    Great when it worked

    • Written by Bryan D from Chandler Heights

    Keyboard was great when it worked. After about a year and a half it stopped working. Does not function.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Listen to the Reviews: Stops Working

    • Written by Green Family T from Rancho Cucamonga

    After six months of working flawlessly, the keyboard began having connectivity issues. The issue has gotten so bad that the keyboard only connect about 40% of the time, if I’m lucky. A complete and utter waste of money. I am left wishing that I had listened to the previous reviewers who warned of this exact issue. Heed the warnings and do not waste your money.

    14 of 15 people found this useful

  • 2.0 out of 5 stars

    Apple Keyboard Unreliable

    • Written by Dr. P. Antoine B from Waldorf

    Like many others, I also received the message "accessory not supported." I too have an Apple keyboard. I also tried the customer support line; did a reboot as instructed, and it worked for 1-day. When I contacted Apple, the technician said I have to get it repaired. A keyboard with a life expectancy of 16-months is not "quality." Apple leaders: You see these comments and everyone is reporting similar experiences. Step up to the plate and fix the issue. Give us a replacement for free (or at least a significantly reduced price). Whomever Apple staff member that monitors these reviews and does not elevate the issue to the leadership - shame on you!

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Bad product combined with bad service. Not a winning combo.

    • Written by Daniel H from Becker

    Like everyone else - accessory not supported. Given its designed to assist in productivity, this should be Zero stars as it hinders productivity. As a product designer for 22 years, I can say this is an epic failure in product that is only outdone by Apples innability to do the right thing. Just another example of a corporation sticking it to customers by running away from responsibility and accountability. Save your time and money.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    IPad Pro 12.9 Smart Keyboard is junk

    • Written by Renee P from Vista

    I’ve had my IPad Pro for for about almost two years. The first Smart Keyboard from apple worked intermittently, it would connect then disconnect. I went to the apple store to get a replacement, which they did. That same day, it was not working properly still. I hardly use my ipad so i figure it wouldn’t be a problem for me. Fast forward a few months, I use my iPad to write papers, and the connection between the keyboard and ipad is not so well. I went to the apple store and they said because it has a slight bend near the magnets, i have to buy a new one. Well, the keyboard doesn’t even align correctly in the first place, so part of the keyboard hits the cover of the ipad. Because apple made a faulty keyboard, its my fault and have to pay another $170?! Bad service and results when its not the customers fault. Apple needs to hold themselves accountable for their actions when it comes to defects not their products. DO NOT BUY APPLE SMARTKEYBOARD. You’ll end up buying a second one. Get your keyboard from a different company, which will be my next move.

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    nice typing experience, not reliable

    • Written by kelly S from Minneapolis

    I get the inexplicable "this accessory is not supported error" randomly, and now it seems to be just dying. Connection started to get spotty 3-4 months ago and getting progressively worse, have to re-seat it multiple times, tried wiping the connectors, just failing to the point where it's unusable. This with very light use as well, quite disappointing. This and warranty is provided as an accessory (12 months coverage) not via Apple Care, even more irritating. I'll be looking elsewhere for a replacement.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Accessory Not Supported By This Device... is his

    • Written by Jason S from Riverdale

    I loved this keyboard then all of a sudden I started getting a message “Accessory Not Supported By This Device” How can that be Apple made this device. I’ve called Apple 5 times and they pretend they never seen this before. We try the hard reboot but nothing works. Now I see there are many others having the same issue. I’m sure not going to fork out $130 for a new one. I wish Apple would stand behind their product and recognize they have a product defect. It’s such as shame and now I stuck.

    18 of 20 people found this useful

  • 4.0 out of 5 stars

    Good Keyboard - bogus support re: switching to IOS for missing functions

    • Written by KEITH M from Shoreham By Sea

    The keyboards good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    OK BUT

    • Written by Jaime B from Roseville

    I like the minimalist and lightweight profile. It was working well at first. However, over time, the reliability diminished. The connection is not stable. I had to reboot my iPad Pro frequently to reconnect the keyboard again. I switched to the Logitech Create, and it was very reliable. However, it was was bulky. I realize you can't have everything, but reliability is a must, especially if you're paying that much.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    It stopped working

    • Written by Ricardo C from São Paulo

    After about 18 months, it stooped working. It’s a shame. I do not recommend

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    One of the worst products ever released

    • Written by Sebastian R from Dresden

    This keyboard causes me so many issues. It's not working reliably and constantly disconnects.

    I will keep going back to the Apple Store (both devices are within AppleCare cover) and will keep replacing this.
    At such a high cost, this product should not be on the market.

    15 of 16 people found this useful