• 1.0 out of 5 stars

    One more that stopped working...

    Add us to the list of users who had one of these stop working at about the 1yr mark. I'm usually ok with paying a little more for Apple products because they hold up well, but this one definitely doesn't fit that mold.

  • 1.0 out of 5 stars

    Don’t buy this keyboard

    Stopped working about a year and a half after purchase. “accessory not supported” error, no input through keyboard. Believe the other similar reviews.

  • 1.0 out of 5 stars

    Stopped Working After 1 Year:Believe the poor reviews!

    i'm not paying another $150 for a third keyboard. Terrible product!

    4 of 4 people found this useful

  • 1.0 out of 5 stars


    At my office several of us have (and hate) this keyboard. Started cutting out after 2 weeks of light use. I am on my third in 3 months. Others are on their 4th or fifth. Yet somehow the company mandates that we use this clunky piece of junk,

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Poor keyboard-don’t buy

    I purchased this keyboard at the same time I purchased my IPad Pro, it was the recommendation made by the Apple store salesman. It worked great for the first year, then it stoped working consistently. The keyboard would stop working and I would get an alert on my IPad that “the accessory was not supported” by the iPad Pro. I would restart my iPad and the keyboard would start to work again. As I used the keyboard the performance got worse and worse. Because I would have to restart my iPad to get the keyboard to work, I would lose my place and at times lose my work. I brought the keyboard back to the store and they would not exchange it as it’s beyond the short warranty period. At this moment I’m typing on the iPad, not the keyboard because it doesn’t work! Buy one that actually works! This was a waste of a hard earned $150.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    ...same as all the other reviews of people who have owned this keyboard for 1 year. My keyboard had light use over the course of the year before it completely stopped working. I began receiving "accessory not supported" messages. This keyboard is too expensive to overlook. Every site I have searched for information about this product has indicated the same issue...it stops working after 1 year.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Don’t buy it

    One year in, the keyboard isn’t recognized by the iPad, and doesn’t work.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Defective and Completely Stopped Working - But Good Initially

    While initially worked very well and I loved it, this is clearly a defective product. Apple is unlikely to address or acknowledge, but please see the litany of reviews noting that the product stopped working completely "around" or after one year. One year, three months in, like many others, mine has completely stopped working and I receive an "Accessory Not Supported" message. My only "fix" is dropping another $150 on another keyboard for (probably) one year's usage. I generally love apple products and own many, but it is shameful that they don't acknowledge that this one is defective and an exchange program.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Stopped working after a year

    Same as other reviewers said. Mine stopped working after about a year. Says accessory not supported constantly. I just use it as a cover now and repeatedly dismiss the annoying message. ��

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Does not work with the 9.7 inch ipad!!

    I purchased this Smart Keyboard to have a keyboard to work with my 9.7inch iPad. I bought this based on the recommendation from the website AND the salesperson in the Apple Store. When I received this, I found out this keyboard only works with the 9.7in iPad PRO, which Apple DOES NOT sell. Apple only sells the 9.7 inch iPad which is not the same thing. The only way for this keyboard work is if you already own the 9.7in iPad Pro or have purchased it from a Target or Walmart. I used the chat feature for tech support and the online support and it took long conversations with both to have them realize that these two were not compatible. Very disappointed and both will be returned back to Apple.

    8 of 19 people found this useful

  • 1.0 out of 5 stars

    1 year 1 month - Dead

    Worked wonderfully for a year. Had used many different products, however now I get a "Accessory not Supported" and non connection unless I hold it at just the right angle. Very frustrated on this one!

    16 of 16 people found this useful

  • 2.0 out of 5 stars

    It’s great when it works

    This keyboard is great for your iPad Pro when it works. You can not leave the keyboard idle while the keyboard is folded out because if you do it will stop working and you will have to restart your iPad. After a year of use it just completely died it no longer works.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Apple is falling apart!

    Awwwwe mourning the loss of Mr. Jobs, unfortunately since he has been gone so has Apple’s innovation, quality, and customer service!!

    This smart keyboard is just another example, $150 paperweights that stop working saying accessory not supported! Apple will say, “Oh it’s a hardware issue, are you under warranty?” Nope, well then pay another $150. Too bad the internet is filled with comments from users experiencing the same problem! “Hello?!?!” Software? Genius Bar?

    You are on the verge of losing a lifetime household customer, and from the looks of recent iphone sales I am not the only one!

    16 of 19 people found this useful

  • 1.0 out of 5 stars

    It simply doesn't work

    Generally I really like the keyboard in terms of the overall design - the key layout is good, getting it setup and put away works well. Unfortunately, the reality is that I simply cannot trust the keyboard to work. Sometimes it works, sometimes it does not. There appears to be no rhyme or reason to it. I've experienced this with all of the keybaords - the 12.9", the 10.5" and the 9.7" keyboards. One of the worst products Apple has ever produced.

    12 of 12 people found this useful

  • 5.0 out of 5 stars


    I have been wanting a keyboard for two years for my iPad. When I upgraded from the air to the pro, I started shopping around. I am very glad I got this keyboard. It doesn’t feel small or cramped at all. It started working right away. Exactly what I needed to be able to take my school work with me easily. The only thing that I wish this had is a holder for the Apple Pen. Logitech has a space for the pen, but not the brand name keyboard. This is disappointing, Apple.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Not impressed!

    I was very disappointed in this keyboard! I love the lightweight design but after 1 year and 3 months I started noting problems like keys not typing letters occasionally and then began not typing out sentences. Very frustrating to be typing and hoping the letters will catch up to the typing. After that, I began to get error messages: "This accessory is not supported by this device" More often than not I get this message when trying to type. It's gotten to the point where I'm always surprised if the keyboard works. If you look on the Official Apple Inc. Site, you'll read many negative reviews about this issue. Apple should be embarrassed to have so many negative comments about one of Apple's products. I think this is likely a software issue as the problems began after an update, but maybe that was simply a coincidence. Anyway, Apple is not standing behind their product, so when the 1 year warranty is up and you're experiencing problems with your smart keyboard, you'll have no luck contacting Apple in hopes of a remedy.

    30 of 30 people found this useful

  • 2.0 out of 5 stars

    Was great at first

    I was skeptical at first but learned to adjust and fell in love with this keyboard. The month after the warranty is up, the keyboard started to act up and now I have to replace it. I lIve overseas but can buy anything from the US EXCEPT APPLE???????? My local distributor discontinued the keyboard because the 10.5 is now out. FRUSTRATED doesn’t begin to express my feelings at this point. I now have an iPad that I can’t use because I am not a touch screen typist. FIGURE IT OUT APPLE!!!!! SICK AND TIRED OF LOVING YOUR PRODUCTS ONLY TO HAVE THEM WEAR OUT AND BE REPLACED TOO SOON. SWITCHING TO ANOTHER PLATFORM AS SOON AS POSSIBLE.

    14 of 15 people found this useful

  • 5.0 out of 5 stars

    A very good keyboard!

    I use my keyboard on my iPad daily for personal and school use. It works perfectly with no problems at all. I’ve had my keyboard for about a year and I would recommend it to anybody looking for a compact keyboard that folds up into a cover for their iPad.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    DONT BUY IT!!!

    I bought this keyboard only half a year ago, and for the past three or four months it has stopped working completely! There is no replacement program, costing me $150 for a “fix”. Don’t waste your time or money before Apple issues a fix to this urgent flaw!

    25 of 25 people found this useful

  • 1.0 out of 5 stars

    Very poor quality

    Hey Apple, this thing is defective!! How about redesigning it!!

    17 of 18 people found this useful