Customer Reviews & Ratings for AirPods

I got it as a gift from my boyfriend and the left earplug stopped working after 1 use. It cannot be charged. I spent 1 hour at the genius bar and none of them could fix it. They kept trying to disconnect, pair and reset the network, which had all been tried by myself already. They refused to exchange it for me either since it passed the 14 days return period. I had to send it back for repairment and the replacement kit I received is not working properly either... The pairing with iPhone is very unstable.

I like the design but very disappointed with the product and service...It is the worst thing I ever had from Apple.

14 of 26 people found this useful

First time using them, fully charged I couldn't walk a quarter block without them cutting out multiple times with my phone in my pocket. Waited 6 weeks for this... don't buy these

34 of 75 people found this useful

Normally I wait until a product has survived a few generations before purchasing. However, I had just purchased Apple Watch 2 + Nike to begin serious training for long distance running. I felt like I needed a great pair of wireless Bluetooth headphones to go with the watch and my iPhone 7. I used the AirPods for about 3 days before I resold them on eBay. They would constantly drop out (lose connection) while listening to music. Sometimes while sitting at my desk working on a project only the left side would work and the right side would periodically drop in and out. There’s no way that if Steve jobs were still around the AirPods would exist in their current form. This has defiantly given me reason to pause when purchasing any new Apple products.

52 of 97 people found this useful

This is difficult for me because I love Apple products and have always felt the performance was exceptional on any purchase. I was looking forward to using them in two specific ways--in a coffee shop, and while running. Here is my experience with the AirPods:
They have to be paired each and every time you use them with every device.
They cease to function if in your jean's back pocket, a backpack, a running belt, or anywhere other than in front of you. They cease to function if you move out of sight line. Once they have been disconnected you must re-connect be repairing.
If you are in a noisy place, like a coffee shop, your phone partner has difficulty hearing you.
While running, they repeatedly fall out and disconnect.
Other than the issues above they are great for sitting at home using with the computer, iPhone, or iPad--as long as you don't mind dropping calls, because you have it paired with the computer and not the phone and it doesn't transfer, or you have to go to the toilet, because they won't stay connected once you walk out of the room.

58 of 77 people found this useful

The Airpods fall out of my ears unless I stay absolutely still. Doing anything active is impossible. If your ear canal isn't quite the right size and shape then you are out of luck. Do not purchase until you've had a chance to try them on and see if your ears can hold them in. All of the third-party workarounds are testament to how common this Airpod fit problem is. Unfortunately none of the third party solutions I've tried work well at all.

35 of 58 people found this useful

Was excited to get something I could pop in or out so easily and use only one when getting a quick call...But these things turned out to be a complete nuisance, constantly falling out. I had my set less than 4 weeks before losing the first one. I feel asleep in a plane seat, sitting perfectly still, the music shuts off because it's out of my ear. I wake up and its no where to be found. What a waste of $160. Too expensive for the quality in general, and way too expensive to throw away after a month. I found another wireless headset that hangs around my neck with the in ear "wing". Hardly ever falls out, but when it does, its right there around my neck.

24 of 47 people found this useful

This product should never have been designed, should never have been released. And, most important, should never be bought.
Keeping track of two tiny things is a recipe for loss. And guess what, one got lost. Another person in the household bought these and now only has half a pair. If these were $20, no problem with losing one. At this price they should have built-in replacement policy - 1 per month - because: LIFE.

47 of 235 people found this useful

I was so excited to get my AirPods. Took almost 6 weeks after i ordered to arrive. Everything was going fantastic, sounded great, call quality was crisp, stayed in my ear, setup was a piece of cake. Then they started to randomly lose connection to my iPhone 6s. Did it a few times while leaving a voice mail, then disconnected in the middle of a call, then disconnected 3x from the same call.

Thats when i pulled the plug on my purchase. I was within my 14 day refund period and so i reluctantly boxed them up and returned them. What a shame, they were almost perfect and then came the deal breaker of an issue.

Not sure what ultimately is causing it, but $172 for a headset isn't worth it when they are unreliable.

47 of 75 people found this useful

They just won't stay in my ear , Crazy ugly

33 of 91 people found this useful