• 1.0 out of 5 stars

    Stopped working within months

    I purchased the Smart Keyboard for my iPad Pro and within less than half a year it would no longer respond to keystrokes, and would constantly give me the message saying “this device is not supported”. It was never subjected to any abuse, and there’s no reason it should not be working.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    It was great... for a few months - "Device NOT Supported"

    Got the iPad Pro 9.7 version of this and used it everyday... for about 3 months. Then iOS 11 came out and suddenly my Device is NOT Supported." Love all things Apple... Hate that this Smart Keyboard doesn't work like it should. Next time I put $150 out for a keyboard I will get the Apple wireless keyboard for Mac and just use Bluetooth to connect. :/

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Device not supported

    Both me and my wife have this keyboard for our iPads but they never work. We constantly get errors coming up saying ‘device not supported’. My wife’s is nearly brand new and it stopped working after two months. We took it back to the Apple store and they said ‘too bad, we can’t help you, you need to make an appointment with the Apple app. Impossible to make an appointment for service with Apple. Absolute ripoff!

    3 of 8 people found this useful

  • 1.0 out of 5 stars

    Vinyl seams on cover are separating

    I’ve had this.Smart Cover for 8 months and today I noticed that the seams in the vinyl cover are separating on the left and right sides. My iPad sits on the coffee table most of the time, so I don’t attribute this to wear and tear. Apparently, Apple does and has rejected my repair claim. I’m a big fan of Apple products....but not this one.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Functionality, yes... Protection and Value, NO

    The functionality of this keyboard is obviously very good. The keys do work well and it does *ALMOST* feel like a laptop keyboard. The smart connector works well and seamlessly with iPad... however, for $159 I expect that the back of the iPad should be protected. It's the only thing that stops me from keeping the case. It should have a back case for the iPad like the old Smart Case they used to sell that had protection for the backside of the iPad. I feel that this is not good value for the price Apple is charging (but what else is new). Until I find something better, I'll go back to my Logitech bluetooth keyboard and using my OtterBox Defender as a stand.

    7 of 10 people found this useful

  • 1.0 out of 5 stars

    They expire within a year

    I have owned 2 smart keyboards. Both stopped being recognized by device within a year of purchase. None of the suggested troubleshoots corrected the issue permanently and was short lived until eventually they all stop working altogether.
    If you buy, beware that you will have to purchase a new one every year. In my opinion, not worth the hassle unless you just want an iPad stand.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Keyboard design flaw re posting passwords from your Keychain

    The Apple keyboard designed for the 10.5 inch iPad Pro suppresses the iPad’s ability to enter passwords from the Apple Keychain.

    If you have the Apple keyboard installed, your iPad won’t post website passwords when you attempt to sign in to the website.

    If you pull off the keyboard, the iPad WILL post passwords from your keychain.

    I discussed this issue with a handful of Apple customer support folks, who identified it as a design flaw and flagged the issue to Apple Engineering.

    The Apple engineering team responded that the issue was NOT a design flaw, but an intentional design characteristic.

    Excuse me, Apple? If an iPad user wants to use an Apple keyboard, the user no longer can use the Apple Keychain?

    That two Apple products don’t work when used together is clearly a design flaw and needs to be corrected.

    Just a heads up that this issue exists, and that as of this writing, Apple is apparently not intending to fix it.

    Other than this, I’ve been using the Apple keyboard for a number of months and it works well.

    21 of 21 people found this useful

  • 2.0 out of 5 stars

    Great while it worked, but it didn't work very long

    I bought my iPad Pro two years ago and it is an excellent product but unfortunately the Smart Keyboard that I purchased at the same time isn't up to the same standard. While it was working it was convenient and easy to use but it stopped working suddenly and now it's just a very, very expensive case.

    10 of 10 people found this useful

  • 5.0 out of 5 stars

    New purchase

    I just purchased the smart keyboard today and so far I like it better then the logitec slim combo keyboard that I returned.
    I see alot of others complaining about it ans saying do not buy it.I am happy with the keyboard so far.I may not be as tech savoy as some people but I did ask questions before I bought the smart keyboard.
    I am going to give it 5 stars.

    7 of 10 people found this useful

  • 3.0 out of 5 stars

    keyboard iPad pro

    I love it. When it works. It occasionally disconnects or just quits working at random times without any reason. I love having the keyboard but if this continues, I’ll return it.

    16 of 16 people found this useful

  • 4.0 out of 5 stars

    Excellent But Not Perfect

    I recently picked up this keyboard for my 12.9” iPad Pro and thus far I’m pretty satisfied with it. The biggest flaw in my opinion is the viewing angle when in the up-right position. When up-right the iPad is nearly at a 45 degree angle which for me is too far back. Others online have mentioned wedging something behind the iPad (such as an Apple Pencil or AirPod case) in order to bring the viewing angle closer however this is a clumsy solution. The other issue I have is the lack of backlit keys. I tend to use my iPad quite a bit in the evening and in most cases the iPad screens illumination is not bright enough to comfortably light the keyboard.

    The Pros in my opinion do outweighs the cons however. The keyboard is comfortable to type on and familiar to other Mac keyboards. The fabric design is durable and prevents junk from getting under and in between keys. One thing that not many people talk about is the fact that the keyboard doesn’t take up a lot of room in front of the iPad. Other keyboards are usually the same width as the iPad, similar to a laptop. With the Smart Keyboard the width is about half the width of the iPad which makes even typing on your lap comfortable. Lastly, the biggest benefit to the Smart Keyboard is the smart connection integration which means you never have to charge it. I have another iPad Pro for work which uses a Logitech keyboard and I can’t tell you how many times I’ve been on a plane or car and my Logitech keyboard battery died. This is especially frustrating because now you have to wrestle with taking the iPad out of the Logitech keyboard case in order to use the software keyboard.

    12 of 12 people found this useful

  • 5.0 out of 5 stars

    Works Well

    This keyboard cover is very thin and not too heavy. It is literally barely thicker than the regular cover. I tried using a bluetooth keyboard that came with my mac and not every keystroke would create a typed character. That doesn't happen with this keyboard as it makes a direct connection to the iPad. As far as typing goes, it is what it is. It is not a full size computer keyboard. But it is easy enough and comfortable enough to type on and it is much better than typing on the iPad screen. I really like it.

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    The keyboard disconnects too frequently

    There are several youtubers that report the same issue aand there’s no support or good solution. This is very furstrating

    15 of 20 people found this useful

  • 1.0 out of 5 stars

    Think About Before You Buy

    This has to be the most frustrating key board ever made. You have jiggle it around, disconnect the iPad from the keyboard and then try to get it to reconnect and pray that it will finally connect and work with the iPad, sometimes it just will not connect. Drives me nuts.

    24 of 27 people found this useful

  • 1.0 out of 5 stars

    Good at first, evolves to unusable

    For the first two months I had it, the Smart Keyboard worked great. It had a few times a day where I and to disconnect and that worked fine, however over time I noticed that using it, my iPad battery lasts 6 hours instead of the regular 10 hours.

    Now 3 months in, its barely usable anymore! I have to reconnect it multiple times every time I try to type, keyboard shortcuts don’t work anymore, and it hogs up most of the battery life. Especially when using it with Apple Pencil.

    22 of 24 people found this useful

  • 4.0 out of 5 stars

    Much Happier With Apple Smart Keyboard Than With Logitech Slim Combo

    I've now had my Apple Smart Keyboard for my iPad Pro 10.5 for a week and have been using it with none of the issues many users have reported -- connection has been excellent, keyboard sits flat, smart cover closes down my iPad.

    I initially purchased the Logitech Slim Combo in an effort to save a little money -- it and the Apple keyboard were both on sale at Best Buy & the Logitech was about $45 cheaper. After using the Logitech for less than an hour I knew it would not suit my needs.

    Logitech Cons: I do a lot of work on the iPad Pro while sitting in my recliner, with the iPad sitting on a lap desk. The Logitech has a palm rest in front of the keyboard, which causes the screen to sit back further (I wear prescription reading glasses & this resulted in blurred vision, and pulling the keyboard forward more caused the typing surface to bounce as the front was no longer sitting on the lap desk), and also caused a very unnatural and uncomfortable typing position. Hard plastic keys are not comfortable to type on. No forward-delete key. I took it back and purchased the Apple Smart Keyboard.

    Logitech Pros: Backlit keyboard, top row of function keys -- I especially liked the volume buttons as I stream a lot on my iPad and frequently need to adjust the volume. Provides a smart cover -- as well as back cover -- and seems well built for drop protection.

    The Apple keyboard is far superior is many ways.

    Apple Pros: No palm rest in front of keyboard, so typing position is much more comfortable when it sits on my lap desk -- and my visiion is not blurred as it was with the Logitech. Cloth covering on keys is more comfortable and does not allow debris to get trapped around keys -- just blow or wipe off. While there is not a row of funtion keys, many of the Mac function shortcuts are usable with the Smart Keyboard -- you just have to look at some YouTube videos that show them as Apple, for reasons unknown, does not provide that info. The connection magnets are strong and keep the iPad securely in place. The Smart Cover feature turns off the iPad and brings up the log-in screen when it's opened.

    Apple Cons: No back cover -- I never had an Apple Smart Cover on my previous iPads (always used Targus case), so never had the back cover Apple used to make, but why on earth would they not make that cover for the Smart Keyboard I do not know. I did purchase from Amazon the Khomo back cover, which has a grey that matches the keyboard, for around $12, and it has a very good fit -- although I don't think it, combined with the Keyboard cover would withstand a drop of more than a few inches. No row of function keys -- especially miss the volume buttons. No forward-delete key. Apple does not provide Owner Manual instructions describing the keyboard's functions -- they could at least refer owners to a video tutorial on their website. For those unfamiliar with the Mac shortcuts, as I am as I never use them on my MacBook Pro, I would never have known I could use any of them on my iPad with this keyboard had I not found a YouTube video when looking at reviews of this keyboard. HINT: Hit the Command key when you're using an app and it brings up a window showing the function keys available for use within that app.

    For now I'm giving a rating of 4 stars, simply because I do not know what longer-term use problems may arise -- will the cloth covered keys begin to wear to the point of being un-usable, will I begin to have connection problems, or any of the other issues for which Apple now offers extended warranty coverage (initial warranty is for one year -- the extended warranty adds an additional two years of coverge).

    Overall, I am very happy with the Apple Smart Keyboard and would recommend it over the Logitech for sure. I have used it to type this review and my typing speed and accuracy match that of my MacBook Pro -- I'm pretty fast and usually make no more than a couple of errors.

    22 of 23 people found this useful

  • 5.0 out of 5 stars

    OK, so some thoughts.

    The keyboard is great. Using it for a bit and it’s so nice for work on a plane. Like the feel....Yama Yama Yama and all that.

    For the complains.

    It’s not back lit. So you iPad battery does not die.
    No back protection, seriously? It’s a tool, who cares if it gets a scratch.
    Like anything it may need some breaking to lay flat.

    The complaints? Ridiculously first world problems.

    17 of 37 people found this useful

  • 5.0 out of 5 stars

    Amazing design and product

    Keyboard does exactly what its designed for... to be a functioning ultra slim ultra portable keyboard and cover in one.
    5 stars.. 2 thumbs up.
    My advice... buy the apple leather sleeve and pencil too. The leather sleeve provides the slimmest portable protection, and looks and feels spectacular. This is why you have an iPad Pro and not a laptop... slim down the baggage.
    -David

    25 of 27 people found this useful

  • 1.0 out of 5 stars

    Works...until it doesn’t.

    Good keyboard for the first few months and then—as so many other reviewers have noted—the thing is a frustrating, malfunctioning piece of junk. I thought it was a software glitch when my keyboard stopped working on the Notes App but then noticed it would stop working universally. I did the same thing many reviewers here did: disconnect and reconnect, reboot, etc. You can get it to work again but only temporarily. I’m a lifelong Apple fan but is it my imagination or is their software and hardware becoming less reliable, more buggy, cheaper-made, run-of-the-mill stuff? The early laptops and desktops were phenomenally bug free and reliable. Now most of my Apple products inevitably crash on a regular basis. It’s disappointing!

    54 of 59 people found this useful

  • 5.0 out of 5 stars

    Great keyboard

    I almost didn't get this keyboard because of the reviews. But I had a business trip coming up and had to get a keyboard last minute. The keyboard worked wonderfully for my trip. I was surprised how comfortable it feels given that it's a smaller form size. I'm a Systems Administrator and typing on a pc is all I do. I type surprisingly fast and accurate using the smart keyboard, with very little mistakes. I also like how it folds up nicely over the ipad's screen, and folds backward nicely when I want to just use the ipad like a tablet. This keyboard tipped the scale when I was choosing an ipad pro vs surface pro, and I'm very happy to have made the choice to go with ipad pro with smart keyboard. Highly recommended...or you should at least try it before being turned off by other negative reviews.

    22 of 25 people found this useful