• 1.0 out of 5 stars

    Works great, until it doesn't

    • Written by Gregory S from Mountainside

    I loved the simplicity and thin form factor of the keyboard. My only complaint out of the box is that it does not protect the back of the iPad, but that's the tradeoff for the thin form factor. I found the keyboard easy to type on, and did not have a single complaint until just after a year of ownership...then it intermittently started losing connection to the iPad. At first, this was solved by disconnecting and reconnecting the keyboard...then after 18 months it stopped working entirely. The apple store confirmed that it's DOA, and offered to sell me a new one since it's out of warranty.

    I can deal with the premium Apple price tag, as it typically comes with a premium product...but that is not the case here. This is a disposable product. If you can live with purchasing a new unit annually, this is the keyboard for you.

    It's not for me - I expect more from Apple products.

  • 1.0 out of 5 stars

    It will stop working!!!

    • Written by Justin E from Southlake

    Instead of using the smart keyboard to write this review, I am using the on screen keyboard (frustrating). This keyboard is the second replacement I have received and was told I could not receive another replacement if this one broke. The first lasted a week, this one lasted more than a year. I am the kind of guy that typically only buys apple accessories, hopeful that the product performance relative to the cost are excellent. For example, I own no third party chargers or cables, hoping that will extend the product life. But back to the keyboard, it has been a terrible experience. It will stop working for you, and you will have to replace it. It’s very disappointing...

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    No recall for 10.5” smart keyboard. Very dissatisfied!

    • Written by Willem B from Salt Spring Island

    The smart keyboard as an expensive purchase and it started to fail almost exactly after 1 year and completely failed by 14 months. Accessory not supported, terrible battery life. This keyboard is now a really expensive piece of nonfunctioning cleverness.. Seeing the other complaints on here I think Apple should wake up if they want to keep customers happy. We pay for quality not obsolescence and disposable tech.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Disappointing Product

    • Written by John Christopher S from Chicago

    Like many others, my smart keyboard has become unresponsive when connected to my iPad Pro 10.5. The keyboard became unresponsive after only 18 months of intermittent use. I expect more out of my Apple products particularly given the price paid for this accessory. A very disappointing customer experience.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    Shows Wear

    • Written by Nancy B. D from Huntsville

    This is not intuitive; I find myself looking for shortcut keys and some placements. My main issue is how quickly the ends of the keyboard wrap show wear. I have had mine for 1-1/2 years, and do not use it regularly. Strings are hanging off, and the metal underneath shows on both ends. This is an inferior product in the Apple lineup.

    3 of 4 people found this useful

  • 5.0 out of 5 stars

    Magical

    • Written by RUISDAEL V from Renton

    So far so good. It’s slim and not bulky. The keyboard is responsive and makes my iPad feel like a laptop. I have to say, I was a little hesitant of buying it after reading a few negative reviews. But thankfuly, not the case with me. I also got a great price match that saved me a few bucks. I love everything about the keyboard. Highly recommend it.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Don't Buy!

    • Written by Paulo E. R. T from São Paulo

    I got two Smart Keyboards. One for my iPad Pro 12" first generation and the other to my iPad Pro 10.5". Both failed.
    The 12" Smart Keyboard has been changed after a recall program from Apple. The 10.5" Keyboard starts fail this month, after 30 days from warranty expired.
    It's a expensive accessory for use for only 1 year.
    Don't recommend!

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    It will break within 150 Days

    • Written by Vandalay I from New York

    I’ve had 3 of these, each treated with great care. Within 100-150 days it will simply stop working reliably. The iPad will stop registering it and say “Accessory Not Compatible”.

    Apple will neither fix it nor offer to replace it.

    21 of 22 people found this useful

  • 2.0 out of 5 stars

    Great Until It Died

    • Written by James R from Boerne

    The Smart Keyboard is a really great companion to the IPAD Pro. It makes the device as functional as a laptop for 90% of my normal usage. Unfortunately, like many others, mine started to have runaway keys and displayed connection errors right as it turned a year old. By the time it was 14 months it was completely dead.

    The Apple store offered a 10% discount on a replacement device but I buy Apple products because I expect quality and longevity so this just does not seem sufficient.

    Very disappointing.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    iPad don’t recognize in 80% of the times

    • Written by Felipe C from Teresopolis

    iPad don’t recognize the keyboard in 80% of the times. You need to take it out and put it in a lot of times.
    It’s really a total lost of time and money

    17 of 18 people found this useful

  • 5.0 out of 5 stars

    Apple Quality Design and operation - Met every expectation and more.

    • Written by Michael J from Santa Rosa

    I travel 15+ days a month and tried 3 other cheaper keyboards. You get what you pay for and this keyboard beat the others hands down for functionality - auto connection (don't have to pair with bluetooth) to iOS, magnetic/rapid connect/disconnect feature, closest to a real laptop keyboard in functionality and keyboard feel of the three I tried, and sits at a good angle (and flat on table) angle for both typing and viewing when seated at a desk. Am not sure what the negative review for not lying flat is referencing because mine lies perfectly flat?

    7 of 11 people found this useful

  • 4.0 out of 5 stars

    The Best iPad Keyboard By Far - But There’s Still Room For Improvemenmt

    • Written by 준현 문 from 성남시 분당구 운중동

    Pros
    - Great tactile response for such a thin keyboard
    - Smart Connector negates the need for any pairing or charging - it’s already ready for use, just like a laptop keyboard
    - Unlike a laptop keyboard, it doubles as a cover that is always attached to the iPad, which makes the device extremely versatile. I can easily use it as a normal tablet even with the Smart Keyboard on, or I can easily remove the Smart Keyboard whenever I want to use the iPad alone.
    - At 0.5 pounds, it’s very lightweight for an iPad keyboard case, which usually weighs more than 0.8 pounds
    - Pretty stable for such a lightweight and thin keyboard case made out of fabric
    - It’s dust, water and spill resistant

    Cons
    - No backlighting (understandable because the keyboard needs to be thin enough to be used as a cover)
    - I wish it could be even lighter and thinner. The device itself is about 1 pound, so relatively spreaking Smart Keyboard is about half the weight of the device it complements. With the Smart Keyboard attached it becomes as heavy as the 12.9 inch iPad Pro.
    - Only one viewing angle for typing
    - Not extremely stable on laps, or other non-flat surfaces
    - No function keys (this is also understandable because having a function row will make the keyboard bigger and harder to use it as a cover)
    - Once in a while the Smart Connector doesn’t connect properly

    Overall, it’s by far the best keyboard accessory for iPad Pro if you do a lot of typing. It takes iPad productivity to a whole new level. But it still has a lot of room for improvement. It is definitely expensive, but I don’t think it’s overpriced. There is no other keyboard accessory you can get that matches the overall experience of the Smart Keyboard.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    The Smart Keyboard Does Not Live Up To It's name

    • Written by John K from Tampa

    Like so many others, I bought the Smart Keyboard for my iPad Pro several years ago and it began to malfunction after approximately one year. Subsequently, I have no ability to type and I receive a constant annoying message telling me the keyboard is not attached properly. I know I've spent upwards of $10,000.00 over the past ten years on Apple computers, iPhones and iPads; nevertheless, a sales person at the Apple Store told me they cannot (will not?) address the problem or give me a refund without the original box. (Honestly, if we all kept our original boxes for Apple products, then we would make good contestants for the "Hoarders" TV series!) Shame on Apple for this kind of treatment of loyal customers who not only use their products, but recommend them to so many PC disciples.

    19 of 21 people found this useful

  • 1.0 out of 5 stars

    Terrible - doesn't work and not worth the money

    • Written by Donna S from New Vernon

    I purchased two of these keyboards for my kids for school. My son said that his keyboard started malfunctioning after about a month and my daughter said that hers stopped working after about three months. They would have to un-attach their iPads and then reattach it for their iPads to register that a keyboard was there (it would not type). Now, a year and a half later, both their keyboards don't work at all. No matter how many times they try reattaching the keyboard, 9/10 times it doesn't register. My daughter said that this has also happened for most of her friends, so it's not just their iPad/keyboard, it's everyone. I am extremely disappointed. For $160, I would expect it to be higher quality and it to last longer. Additionally, I had to buy a separate case for their iPads because this doesn't protect the back. Normally, I love Apple products, but this one has disappointed me.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Doesn’t last

    • Written by Brian K from Canton

    Great product while it was working. I take very good care of my devices and my case doesn’t even have a scuff. However, after about 10 months the keyboard stopped connecting rendomly and had to disconnect and reboot to get it to work. Right after the 1 year mark, doesn’t work at all. Called Apple and the only response is sorry but there is no5ing they can do. Seems to be a wide spread problem, and they addressed with the 9.7 and 12 sizes, but those with the 10.5 are Just left with a $160 Smart Cover. Very disappointing for Apple product.

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by Khurt W from Princeton

    I love my 10.5” iPad Pro. I’ve had an iPad since the original was released in 2010. I bought the Smart Keyboard because I found I was typing to fast and too long for a screen keyboard. But ... the purchase has been disappointing. Sometimes after typing several paragraphs ALL my text will be randomly deleted. The SHIFT key has a mind of it’s own. The space bar often ignores me. The lack of an ESC key means all remote UNIX/Linux terminal software for iOS has an ESC simulation feature.

    Not recommended!

    13 of 13 people found this useful

  • 2.0 out of 5 stars

    Was great.... at first

    • Written by Bronwyn L from DPO

    I WISH I was writing this using the keypad, indeed the Smart Keyboard is attached to my iPad right now... and yet, it is useless.

    it worked perfectly for the first year that I owned my iPad 10.5, but right at the 1 year anniversary I started getting the warning “accessory not supported”. Pulling it off and putting it back on worked, at first, but now it just doesn’t work at all. I’ve searched online and found many other people with the same frustration, and tried all the different suggested solutions, with no luck.

    I am sad, because having thin, light keyboard rally made my iPad a true laptop replacement for me, but now my iPad is little more than a screen, and I can no longer work effectively on it.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    From Great to Terrible in 14 months

    • Written by Penny K from Houston

    Just read many reviews and have to echo the words and sentiments of those who found it to be a great keyboard for a short period of time. The magnets do not connect and I find myself going back and forth between the iPad screen keyboard and the detachable screen and cover. I have tried cleaning the magnets, taking the iPad out and replacing very carefully - nothing works. Lately it has begun skipping and advancing several lines, or getting hung up on a key and continually typing it on the screen until I have to get out of whatever screen I am in. I like to work or play games on my iPad in bed late at night sometimes, but now it will only connect with the keyboard if it is on a hard space and completely stationary. I love the fact that I do not have to recharge it, and it is light in weight. Oh, one other thing is the sound of the keys when I tap on them. If one has fingernails it makes a loud, clicking noise that is distracting.

    Was hoping they’d come out with something better, but alas...

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Not built to last

    • Written by Kristin T from Bellevue

    This keyboard could be great - but there are a ton of examples where it stopped working after less than a year. I’m not a heavy user and this keyboard stopped working several months after I purchased it with my new iPad Pro. I spent a ton of time trying everything I could to fix it, but ultimately I was left with a $160 bulky and non-functional cover. After hearing that Apple is offering an extended 3 year repair program, I waited an hour at the Genius Bar (originally quoted 10 minutes) for the tech to spend 30 seconds looking up the serial number and tell me that it is not covered under the repair program. Apparently Apple extended the warranty for all but the 10.5 size keyboard - even thought the 10.5 keyboard is exhibiting the same issues. The tech said I could buy a replacement at a “reduced cost” of $135. Frankly, while I really liked the keyboard, I could not see paying the exceptionally high price tag a second time for a product that potentially wouldn’t even last a year.

    I am a long time Apple customer and I pay the premium for Apple products due to their reputation for high quality. I’m extremely disappointed in the quality and support I received.

    14 of 15 people found this useful

  • 2.0 out of 5 stars

    This apple “Smart” keyboard self-destructs & turns into landfill garbage

    • Written by Jill B from Castle Hayne

    My apple “Smart” keyboard for ipad worked great for the first 8 months. Then it began disconnecting while I was writing, Then it began ERASING whole paragraphs of my writing, with no way for me to recover my work!!! Cleaning the connections had no effect on it. I am extremely disappointed in Apple for selling me an expensive disposable keyboard with a short life expentancy. Apple should at least replace these defective products. AVOID!

    17 of 17 people found this useful