• 1.0 out of 5 stars

    Unreliable

    Apple failed on this one. It's sad they haven't redesigned this accessory mid cycle. This keyboard needs it.
    Apple... take a page from MSFT's playbook and create an excellent portable keyboard like the Alcantara surface keyboards - theirs even has a trackpad and illuminated keys.

    5 of 6 people found this useful

  • 4.0 out of 5 stars

    Gets the job done

    I love this keyboard. It is easy to use and very light weight. I needed a keyboard that would sit on my lap while on the train without it falling over or feeling too clumsily. This Smart Keyboard works great on desk surfaces and on your lap.

    With the iPad being bigger this keyboard feels a lot more comfortable that then 9.7 iPad. It took me about a day to get used to the way the keyboard feels but loved using the familiar Mac shortcuts on it.

    The keyboard certainly does not feel very durable and the fiber like material attracts a lot of debris on the keyboard. I also wish there were more of a color variation than just grey.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Great concept but bad materials

    This product worked for me very well, but after a couple months the corner started to rip. Now there is a hole in the leather part of the case. This has really disappointed me, I thought apple made quality products.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Works great for about 1 year - which is when warranty expires

    The smart keyboard worked fine or the first year or so. Then it started causing "accessory not supported" messages. Sometimes it would work, sometimes it would not. It would often disconnect mid-sentence. Sometimes it would reconnect and start working again mid-sentence after I switched to using the iPad software's on-screen keyboard. I read that Apple has extended the warranty on 12.9 inch and 9.7 inch smart keyboards to 3 years, but not on the 10.5 inch? The intermittent keyboard issue appears to be a fairly common problem. For a $160 device, Apple can and should do better for its customers. Maybe my friend who told me I should have purchased a Surface instead of the iPad Pro with smart keyboard was right all along. Very, very disappointed and frustrated with Apple.

    33 of 34 people found this useful

  • 5.0 out of 5 stars

    Nice product

    Nice product

    3 of 8 people found this useful

  • 5.0 out of 5 stars

    NO DESIGN FLAW

    This is in answer to “Small But Serious Design Flaw.” Which states that the keyboard does not lie flat on a flat surface and I think the reviewer mentioned a desk or a kitchen table. My thought would be to look to that surface. I am using the Smart Keyboard on a lap desk and it is completely and comfortably stable. The keyboard is small and you must adjust to that, and I’m still challenged by three or four sections I must arrange in order to view the iPad Pro and use the keyboard, but that’s probably just a failure of dexterity rather than a design flaw. I am very happy with the whole arrangement.

    14 of 21 people found this useful

  • 1.0 out of 5 stars

    One year later, it's a dud

    I usually never write reviews of Apple products because of their high quality, but this keyboard warranted one. I won't repeat what others have said, but in short, the keyboard fails within a year with the "device not supported" error message frequently appearing. Apple refuses to admit the manufacturing error, which is shocking considering the quality we are used to having. I loved the keyboard when it was working, but unless I see a huge sale on it, I can't imagine getting another one. Pretty awful, Apple.

    40 of 44 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money.

    Don’t waste your money on the keyboard. I have a 12 inch IPad Pro Smart Keyboard after the year warranty started to fail. The IPad will say device not compatible or whatever is the message, Apple put a workaround of re-start the iPad and see if it recognize the keyboard, it work for awhile until this re-starting, removing, plugging gets old. You can have the IPad in your bag and all of the sudden starts making the noise that the device isn’t recognize. Wasting battery life and your patience not to mentioned when you need the Stupid keyboard the thing don’t work. Don’t get me wrong is the right keyboard for the IPad but the design is not to Apple standards, the $200.00 stupid keyboard becomes stupid after the 1 year warranty, and then you realize how such a sucker you are for buying it.

    30 of 32 people found this useful

  • 3.0 out of 5 stars

    Not Entirely Reliable

    I bought this keyboard for my iPad to type papers (I am an undergraduate English major.) This keyboard stopped working eight months after I purchased it; when I inquired as to why it might have stopped working, the Genius Bar employee did not give me a solid answer. Overall, I like this keyboard, but was disappointed it broke down in less than a year!

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    Stopped working within months

    I purchased the Smart Keyboard for my iPad Pro and within less than half a year it would no longer respond to keystrokes, and would constantly give me the message saying “this device is not supported”. It was never subjected to any abuse, and there’s no reason it should not be working.

    29 of 32 people found this useful

  • 1.0 out of 5 stars

    It was great... for a few months - "Device NOT Supported"

    Got the iPad Pro 9.7 version of this and used it everyday... for about 3 months. Then iOS 11 came out and suddenly my Device is NOT Supported." Love all things Apple... Hate that this Smart Keyboard doesn't work like it should. Next time I put $150 out for a keyboard I will get the Apple wireless keyboard for Mac and just use Bluetooth to connect. :/

    23 of 26 people found this useful

  • 1.0 out of 5 stars

    Device not supported

    Both me and my wife have this keyboard for our iPads but they never work. We constantly get errors coming up saying ‘device not supported’. My wife’s is nearly brand new and it stopped working after two months. We took it back to the Apple store and they said ‘too bad, we can’t help you, you need to make an appointment with the Apple app. Impossible to make an appointment for service with Apple. Absolute ripoff!

    26 of 35 people found this useful

  • 1.0 out of 5 stars

    Vinyl seams on cover are separating

    I’ve had this.Smart Cover for 8 months and today I noticed that the seams in the vinyl cover are separating on the left and right sides. My iPad sits on the coffee table most of the time, so I don’t attribute this to wear and tear. Apparently, Apple does and has rejected my repair claim. I’m a big fan of Apple products....but not this one.

    14 of 16 people found this useful

  • 2.0 out of 5 stars

    Functionality, yes... Protection and Value, NO

    The functionality of this keyboard is obviously very good. The keys do work well and it does *ALMOST* feel like a laptop keyboard. The smart connector works well and seamlessly with iPad... however, for $159 I expect that the back of the iPad should be protected. It's the only thing that stops me from keeping the case. It should have a back case for the iPad like the old Smart Case they used to sell that had protection for the backside of the iPad. I feel that this is not good value for the price Apple is charging (but what else is new). Until I find something better, I'll go back to my Logitech bluetooth keyboard and using my OtterBox Defender as a stand.

    12 of 17 people found this useful

  • 1.0 out of 5 stars

    They expire within a year

    I have owned 2 smart keyboards. Both stopped being recognized by device within a year of purchase. None of the suggested troubleshoots corrected the issue permanently and was short lived until eventually they all stop working altogether.
    If you buy, beware that you will have to purchase a new one every year. In my opinion, not worth the hassle unless you just want an iPad stand.

    26 of 27 people found this useful

  • 1.0 out of 5 stars

    Keyboard design flaw re posting passwords from your Keychain

    The Apple keyboard designed for the 10.5 inch iPad Pro suppresses the iPad’s ability to enter passwords from the Apple Keychain.

    If you have the Apple keyboard installed, your iPad won’t post website passwords when you attempt to sign in to the website.

    If you pull off the keyboard, the iPad WILL post passwords from your keychain.

    I discussed this issue with a handful of Apple customer support folks, who identified it as a design flaw and flagged the issue to Apple Engineering.

    The Apple engineering team responded that the issue was NOT a design flaw, but an intentional design characteristic.

    Excuse me, Apple? If an iPad user wants to use an Apple keyboard, the user no longer can use the Apple Keychain?

    That two Apple products don’t work when used together is clearly a design flaw and needs to be corrected.

    Just a heads up that this issue exists, and that as of this writing, Apple is apparently not intending to fix it.

    Other than this, I’ve been using the Apple keyboard for a number of months and it works well.

    36 of 37 people found this useful

  • 2.0 out of 5 stars

    Great while it worked, but it didn't work very long

    I bought my iPad Pro two years ago and it is an excellent product but unfortunately the Smart Keyboard that I purchased at the same time isn't up to the same standard. While it was working it was convenient and easy to use but it stopped working suddenly and now it's just a very, very expensive case.

    19 of 20 people found this useful

  • 5.0 out of 5 stars

    New purchase

    I just purchased the smart keyboard today and so far I like it better then the logitec slim combo keyboard that I returned.
    I see alot of others complaining about it ans saying do not buy it.I am happy with the keyboard so far.I may not be as tech savoy as some people but I did ask questions before I bought the smart keyboard.
    I am going to give it 5 stars.

    13 of 17 people found this useful

  • 3.0 out of 5 stars

    keyboard iPad pro

    I love it. When it works. It occasionally disconnects or just quits working at random times without any reason. I love having the keyboard but if this continues, I’ll return it.

    20 of 20 people found this useful

  • 4.0 out of 5 stars

    Excellent But Not Perfect

    I recently picked up this keyboard for my 12.9” iPad Pro and thus far I’m pretty satisfied with it. The biggest flaw in my opinion is the viewing angle when in the up-right position. When up-right the iPad is nearly at a 45 degree angle which for me is too far back. Others online have mentioned wedging something behind the iPad (such as an Apple Pencil or AirPod case) in order to bring the viewing angle closer however this is a clumsy solution. The other issue I have is the lack of backlit keys. I tend to use my iPad quite a bit in the evening and in most cases the iPad screens illumination is not bright enough to comfortably light the keyboard.

    The Pros in my opinion do outweighs the cons however. The keyboard is comfortable to type on and familiar to other Mac keyboards. The fabric design is durable and prevents junk from getting under and in between keys. One thing that not many people talk about is the fact that the keyboard doesn’t take up a lot of room in front of the iPad. Other keyboards are usually the same width as the iPad, similar to a laptop. With the Smart Keyboard the width is about half the width of the iPad which makes even typing on your lap comfortable. Lastly, the biggest benefit to the Smart Keyboard is the smart connection integration which means you never have to charge it. I have another iPad Pro for work which uses a Logitech keyboard and I can’t tell you how many times I’ve been on a plane or car and my Logitech keyboard battery died. This is especially frustrating because now you have to wrestle with taking the iPad out of the Logitech keyboard case in order to use the software keyboard.

    17 of 17 people found this useful