• 2.0 out of 5 stars

    So frustrating to learn and use

    • Written by Bryant B from LEAGUE CITY

    I've had Apple TV 4k for 8 days and I have spent many hours and hundreds of dollars (literally) trying to find an "apple tv 4k alternative remote"; all to no avail. I hate this thing. I hate that I had to buy a power plug charge the 4 remotes I have. I hate that there's no way to simply enter a channel and select it. I hate there's there no mute button on the remote. I hate that the remote is so small and hard to keep up with. I'm at the point of hiring a contractor to install coaxial cable outlets in the walls of my 100 year old home so I can go back to the "good old days" of a solid, handheld, "beefy" remote. Please, please Apple, do something with this remote...I like the service, I hate the remote...

    2 of 6 people found this useful

  • 2.0 out of 5 stars

    Good and bad

    • Written by Desmond B from Dover

    I find (found) it easier to use than the old one. Until it stopped working. Now it won't charge, won't pair. Tried everything support recommends, with no luck.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Apple TV remote

    • Written by Laura F from Charlotte

    The remote is very small and thin. It is hard to hold and easily slips out of your hand. I dropped it from couch height and it no longer works. The touchpad is very sensitive. Please make more durable and less sensitive. A $59 replacement cost is too expensive. It's unfortunate.

    5 of 7 people found this useful

  • 2.0 out of 5 stars

    Good Ideas, Bad Design!

    • Written by Jonathan C from Sierra Vista

    Love the responsive touch pad and being able to adjust swipe/scroll sensitivity on the AppleTV. The integration of a Siri mic is novel and fairly useful when I want to get to, or search for, content fast. The Siri Remote and AppleTV as a whole control my Samsung entertainment setup very well, with no issues at setup. However, that all falls apart at the physical design of the remote. How is it that Apple thought a glass surface was an appropriate material for a remote? It dropped less than 2ft and shattered on my tile floor. I've had a couple of iPhones (different generations) fall farther and barely blemish the screen. Guess Apple thinks that, at $60, it's too expensive to use a stronger glass? Or better yet, go back to the aluminum ONLY design but add the touchpad and mic. I would recommend serious thought and consideration to alternative AppleTV compatible universal remotes, or even using your SmartTV remote as some work with AppleTV.

    @Apple, you really need to reconsider the materials you use in heavy use items, form should never surpass function as it has with this product.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Again, the shattered glass...

    • Written by Michael B from Iowa City

    Like many others, I experienced the shattered glass problem as a result of dropping the remote. The drop distance was roughly 18 inches onto a hard surface. I assume the edge of the glass contacted the surface. It is still operative, but only works intermittently when trying to swipe, but it feels uncomfortable to run my thumb across the surface. I’m assuming I will eventually be cut.

    This wasn’t the world’s greatest remote to begin with, and $59 is too much money for a device of this quality. I consider it a poor value, and Apple should be aware of the PR ramifications when selling something as easily broken, and finicky, as this. Prior to breaking the glass, I thought the swiping function was not good, as it was so easy to over/undershoot the intended target. The push buttons worked fine. But scrolling was an exercise in anger management.

    6 of 9 people found this useful

  • 2.0 out of 5 stars

    Same shattering problem!

    • Written by Emre B from Walnut Creek

    My son, 2 years old, dropped this remove from 2 ft high and the glass corner immediately shattered! VERY POOR quality for a $60 remote!

    4 of 6 people found this useful

  • 2.0 out of 5 stars

    Horrible

    • Written by Nico V from Salinas

    Pros
    Sleek & aesthetically pleasing & Easy to use

    Cons
    No indicator light to let you know if the remote is charging
    Siri remote does not charge or battery will drain immediately
    Small and easy to lose
    SlipperyConstantly loses connection to Apple TV
    Overall: very poor design, great potential.

    4 of 6 people found this useful

  • 2.0 out of 5 stars

    Cool remote however design & hardware FAILURE!!!

    • Written by Michael J from Kansas City

    Such a brilliant concept, yet created to be problematic. I have two Apple TV generations (one with Siri & one without Siri). The original Apple TV and remote work perfectly and when the remote battery died, I could replace it. In true Apple fashion, the new version has a sealed battery and wouldn't you know it - my battery died in the Siri remote.

    Purchased my new Apple TV 32GB (2015) on 09/23/17; today it's 10/02/2018 and I have to keep the remote plugged in & a replacement remote is $59! It's like I own a BMW, brilliantly ridiculous. I'm not buying a $60 remote to have this happen again, forget that madness. I have given Apple enough of my money...I'm out!

    8 of 10 people found this useful

  • 2.0 out of 5 stars

    Overpriced, Too Small, Easily Lost

    • Written by Maegwin A from Pittsford

    While I like the sleek appearance of the new remote for the Apple TV, it's way too small and can be too easily lost. My roommates and I all use the Apple TV in our apartment and we all work hard to not lose the remote, but it's so easy to lose. The remote can fall out of your hand while you're using it. I don't see why just the remote costs $59.00 when clearly the only reason someone would buy it, is to replace one they've lost/broken. We've lost this remote so many times and have ripped apart our living room more times than we can count trying to find it. We just decided to use an extra remote to pair to the Apple TV instead of buying a new one. Don't waste your money on replacing it when you can buy a $10 remote from Walmart and pair that with your TV instead. The remote we use now is bigger and works just as well.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    One step forward.... Two steps back.

    • Written by Brett D from Goleta

    Were it not for the inclusion of Siri on this remote, I would give it only 1 star. Otherwise, it is a complete departure from the concept that made Apple TV great.
    Control interfaces should be simple, straightforward and reliable. This track pad and it's swiping/clicking combination is the biggest fail yet encountered on an Apple product. It requires extreme caution and practice to avoid unintentional commands. I am very careful and particular about these things and still find myself exclaiming "I hate this remote" every time a desired action is derailed into a menu that requires careful and complicated swiping to get out of.
    Here is a prime example; one of the most common commands that I need is to toggle subtitles on and off. The old remote could do this with a single long press on an easy to find button. The new remote requires exact swiping and navigation on two planes, the sequence of which will differ depending on which of the 3 submenus was last used, followed by more swiping and a click, which creates many opportunities for error. Imagine which of these is easiest to explain to your 74 year old mother over the phone. "By the way mom, you have to make sure your hands are completely dry, so don't touch your water glass"

    If the goal is a positive user experience, the design team for the next version should be given these instructions: Add Siri to the original remote, plus a locator chip/tone to make it easy to find it when misplaced.

    3 of 6 people found this useful

  • 2.0 out of 5 stars

    Worked until it didn't...

    • Written by Francis C from Shillington

    I have had my Apple TV for almost 2 years. Never had any problems, worked flawlessly as it should, until a few weeks ago. My Apple TV remote started acting up. It seemed like it would disconnect and then reconnect erratically. I tried every suggestion from the online forum, restarted, and even reset my Apple TV, but it didn't seem to fix the issue. After charging the remote overnight it seems now it only controls the volume of my TV and nothing else. Every once in awhile it tries to reconnect, but doesn't. In the end, after speaking to Apple over the phone, the only option it seems I have left is to purchase a new remote for $60. I am now weighing the option between purchasing a new remote or just continuing to use my iPhone remote app. I could understand if the remote started to act up 5+ years after purchase, but two years seems like a short shelf life. When you buy an actual TV, the remote is the last thing one has to worry about and they usually outlast the TV itself. Disappointed in the product and the limited options I am left with. Would have rated this product 1 star, however I took into account that the remote did work until it didn't...

    3 of 5 people found this useful

  • 2.0 out of 5 stars

    A lot left to be desired

    • Written by Tyler O from Seattle

    Swiping the touch pad is nice for scrolling though content, but controlling media with it is problematic. Why not build a more standard remote? The touch pad is too sensitive. I'll barely swipe and it'll scroll multiple rows. It's too easy to accidentally do something like change the channel or stop the show with how large the touch pad is. Having to hold the edge of the touch pad to fast forward or rewind is a pain and I will sometimes have to hold it for a long time if a show didn't resume from where I left it. Plus there's only one forward/rewind speed. Pausing and swiping the touch pad to forward/rewind isn't intuitive. I should be able to click for different speeds and simply play when I click the play button when I find my position. It's cool that I can turn on the TV using the TV/Home button, but there's no way to control the input, so I end up having to use my other remote to change the input and therefore making the TV turn on feature only worth it if Apple TV was the only input I used. The Apple TV would be a much better product if the Siri Remote were more like the Amazon Fire TV Alexa remote that is much simpler to use.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Zoom and 10 second fast forward conflict

    • Written by Eric B from Lees Summit

    The same button that you click three times to zoom is also the button you click when you want 10 second fast forward or rewind. Very frustrating trying to forward a bit and inadvertently zooming in.

    4 of 6 people found this useful

  • 2.0 out of 5 stars

    Stopped working

    • Written by Dustan B from Evanston

    Great remote when it works. My remote won’t work at all, at first the down volume wouldn’t work not nothing will. Wish is didn’t cost so much to teplace a remote...the Apple remote app only connects some of the time and rarely will turn the Apple TV on. Great idea, cheap build.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Same story as others

    • Written by Timothy C from Islamorada

    Fragile (shattered falling off the couch to the floor) and poorly human factored. Expensive to replace.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Could be better

    • Written by Christiena S from Ridgecrest

    I have had the Gen4 on my living room tv, where it gets the most use, for about 2 years now without issues. Until now! My remote had a full charge on it and it just quit working. When I first bought it, it worked fantastic! I love the speak to text feature on it for doing searches and entering passwords, makes entering text WAY easier! I have earlier versions of the Apple TV on my other 2 tv's and the remotes for them are ok if I don't have to enter any passwords or search for anything. As far as shattering goes for the Siri remote, I have no idea what people are doing to their remotes for them to be shattering so easily. As I mentioned earlier, I have had mine for about 2 years and mine did not shatter until I actually chucked it down the hallway in my house, across tile floor, because I was so incredibly frustrated that it just quit working. It just started doing crazy things. When I tried to swipe to watch movies on iTunes, it would swipe the other way in the opposite direction. I would try to click on the iTunes Movies app and it wouldn't let me, it would actually swipe when I tried to click. I tried to get to my movies for like 10 minutes before I actually killed my remote. As I also mentioned, my remote was also fully charged, so there was no reason for it to act like this. I am also extremely disappointed that it costs so much to replace. I'm sorry, but this is NOT an iPhone, it is a tv remote. A replacement at that. It should NOT cost this much to replace, when I spent as much as I did when I originally bought the box. I understand that Apple products are expensive. I am a proud Apple customer, I will NEVER go back to Windows OS for a computer, or Android for a cell phone. I just think that Apple needs to come back to reality on the cost of their products. We all know what it costs to make these things and we all know they are over priced.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Decent remote, very fragile

    • Written by EWING G from Grapevine

    The Apple TV is the featured set in our living room; used for Youtube TV, kids shows, music, etc. So why is the remote, that I am supposed to use every day and is put out to be handled by kids, so fragile and easy to lose?

    Here are 2 suggestions that I have; make the remote durable (glass shatters very easily), and add a "Find my Remote" button on your iPhone and some sort of noise coming out of the remote.

    Overall it works well enough, but we have already shatters ours and it is extremely easy and frustrating to lose.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Shatters Easily

    • Written by jessica R from cave creek

    This remote works well, but shatters easily. It's a poorly made product.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Remote is defective

    • Written by Deja J from LOUISVILLE

    I bought this as a gift for me and boyfriend. Two months later the remote would not work at all on the Apple TV. Also some apps are not supported on Apple and I feel as though I lost my money when I could've went with another brand. The remote worsened the deal.

  • 2.0 out of 5 stars

    Broke first time it was dropped.

    • Written by Hughsten S from Lakeside

    My fault I dropped it but REALLY!!!!!

    2 of 2 people found this useful