• 1.0 out of 5 stars

    Not Worth the Cost

    • Written by Rasheed G from Newark

    Headphones completely stopped working after 2 weeks. Took to apple for repair and no representative there can help you. They shipped out earphones for repair. Got them delivered to my home thinking that they were full fixed only to find out they mailed me back the same broken earphones. Immediately went back to Apple in Short Hills stating that they can't give me new ones would have to send back out for repairs. Would give lower rating if possible.

  • 1.0 out of 5 stars

    Extremely Discomforting For my ears

    • Written by Mark M from Citrus Heights

    IF YOUR GOING TO READ THIS READ THE ENTIRE REVIEW. I bought these a month ago and waited a very long 4 weeks for them to be delivered, only to be extremely disappointed with the outcome. The sound quality is just a pure and clear as the PowerBeats Wireless 3, high bass and high trebles. No problem with the sound quality whatsoever. However, the comfort is nowhere near the same. Putting these in at first felt very convincing, but after about 10 minutes of wearing them, I began to feel like something was prying my ear open. I gave them a week trying out different earbud sizes, positioning the earpiece different, and still the same result every time. I used these for working out, walking around the house, or simply just laying down, and at all positions I was still getting the same ear pain. I even tried wearing these without my glasses for an hour for 3 days, and still nothing. Went back to my old Powerbeats wireless 3 (thank god I still kept them), and wore them and instantly felt a relief of pain from wearing them. Will be returning and getting my money back, very disappointed.

    15 of 22 people found this useful

  • 1.0 out of 5 stars

    Epic music quality fail by Apple/Beats

    • Written by Michael L from Boulder

    Airpods do not really stay in my ears when working out. I use the Bose Soundsport Frees for workouts and runs. I was hoping that the Powerbeats Pros would have equivalent sound, better connection, use of either earpod for phone calls and a better looking aesthetic. Unfortunately, never got through the horrible sound quality. The previous reviewer who described the sound as tinny and others that have said that the treble is painful are spot on. I tried all of the different sized ear buds. Tried many different iphone equalizer settings. But the music sound is just awful compared to the Bose. All I can think of is that they were designing the music profile for people that have damaged hearing and lack the ability to hear high frequencies . Returning these. Will try the Jabras or stick with the Bose.

    33 of 75 people found this useful

  • 1.0 out of 5 stars

    Worked great for 1 min

    • Written by Matthew M from Manlius

    I opened the box and they connected as advertised, I placed the pods back in the charging case to recharge them and that's the last time they would ever sync up to my phone or any device again. They are hard broke and I have to send them back in for "repair," I've never had any problems like this in my years with apple, its extremely disappointing to read many other reviews just like mine. The Powerbeats Pro are far too expensive to show up and break within 2 minutes...

    32 of 70 people found this useful

  • 1.0 out of 5 stars

    Sound Quality is subpar

    • Written by ROBERT K from Sylmar

    I am getting ready to return these, I love the concept. They're intended for people with an active lifestyle, like me. They're sweat resistant and most importantly they won't fall out of my ears.

    Now to the not so good and perhaps the most important, the sound quality is not what I expected in a pair of earbuds for $250 dollars. The Bass is completely absent from these, seriously. Beats have a pretty good reputation and that's the reason I made the decision to buy these.
    In fairness, there is a good separation of sounds but there is no Bass whatsoever or hardly any.

    Lower your expectations and do not waste your time by buying these, if you like to hear Bass in your music these are not for you.

    77 of 160 people found this useful

  • 1.0 out of 5 stars

    Returning to Apple

    • Written by Dwight S from SAN FRANCISCO

    Was so excited when I learned about these and couldn't wait to order and received. The good, the fit is nice and I like not having a leash. BUT and this is a huge BUT....the sound quality is bad and gets worse when the volume is turned fully up. You have to have the volume more than 75% before you can really hear anything. Additionally, compared to the Powerbeats 3, there is absolutely no base. I will stay with the wired Powerbeats 3. While the Pro has some great features, I buy for sound quality. There is none with the Pro.

    60 of 129 people found this useful

  • 1.0 out of 5 stars

    Returning to Apple. Can't shut them off!

    • Written by Todd M from New York

    Why I'm returning these Powerbeats Pro.

    I like them for exercising. They won't fall out and the sound is decent. Battery life - I get about three hours watching YouTube videos.

    What doesn't work for me....

    You can't turn them off unless you put them back in its case. Poor design flaw. Here's why. I use them in bed at night. I'm wired by ethernet as I don't want the EMF's so only BlueTooth is on while watching YouTubes. As I'm falling to sleep I just want to take off and leave them nearby. I turn on airport mode to conserve iPhone battery. When you do that Powerbeats battery will drain out. I did a number of tests. Last night beats where at 33% charged. When I woke up they were 8%. Used them for another 15 minutes before they died. If you take them to work you have to drag your case with you or they will drain out.

    Mic quality is just ok. Callers say it sounds like my hand is covered over the mic. Lots of bass. Picks up lots of background noise when I'm at my kids school. Callers hear kids loudly in background. My extendable boom bluetooth headset works better. So now I drag both along with me. With the beats in my pocket or jacket (case is too big to drag along) beats battles it out with this other headset. Constantly trying to be the active Bluetooth. Because you can't turn off the beats!

    Returning them to Apple.

    63 of 172 people found this useful

  • 1.0 out of 5 stars

    Sound is wonderful , but not good for answering calls at all

    • Written by Vitelio A from Pasadena

    I recently received my Powerbeats Pro and there seems to be an issue where when I get a call I click the beats button to answer and I cannot hear anyone at all. Instead the call is transferred to my phone instead of the Bluetooth Powerbeats Pro earbud . It happens constantly ! You can make calls fine with no issues and hear everything great , but when you receive a call don’t expect to hear anyone , and you’ll have to call them back . I will change my review to 5 stars when it is fixed with an update.

    69 of 149 people found this useful