• 2.0 out of 5 stars

    Low volume and poor sound quality

    • Written by Rick P from Brentwood

    I really wanted to like these but I'm returning to Amazon tomorrow. The volume is very low compared to my Jabra 65t that I was going to replace. The sound quality is also very lacking. I'm by no means a stereophile but these sound very tinny.

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    Great on every point except the volume... too low!

    • Written by Louis W from San Juan Capistrano

    Pros: Fit, comfort, battery life, charger, pairing across devices, phone call quality... all these things were exactly the improvements I was looking for from the powerbeats 3s and I wasn't disappointed at all.

    Con: MAX VOLUME IS TOOOOOOOOO LOW. The whole point in getting high end headphones, especially Beats by Dre, is so you hear the fullness of sound at great volume. These do not deliver on that requirement for me. If the goal was to prolong battery life, decreasing volume capability was the wrong area to focus on... for me anyway.

    This may be enough for me to return them to the Apple store. Sound quality and volume is everything.

    7 of 8 people found this useful

  • 2.0 out of 5 stars

    Will Not Sleep

    • Written by Michael Z from Houston

    These headphones sound fine but mine will not go to sleep when they are out of my ears even if they are set down so there is no motion. I took them to the Genius Bar (which was running 25 minutes late for appointments) and they sent them away for service without the charging case (their decision). They were returned without service because Apple could not duplicate the problem without the case. I had always thought that Apple provided good service. No longer. Stick with AirPods. The case for these is too large to lug around, and they won't work both morning and evening even for just an hour without being placed in the case in between.

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    Phone volume max is lower than music volume max making it hard to hear call

    • Written by Mark D from Burien

    This is an issue and was confirmed at the Apple Store. The phone volume does not max out in volume as the music does. Because of this, if you have a caller with a lower voice/sound, you are not able to turn it up making it hard to hear the caller. The music volume goes up higher than the phone volume. There needs to be a way to make the volume higher for the phone that is equal to the music volume.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Almost perfect except for one thing......

    • Written by Mark M from Greensboro

    I absolutely love these in every aspect except sound quality. Several other reviewers have voiced similar comments. They're very comfortable. Regular earbuds don't stay in for me and these are unshakeable. Phone calls are great (flat voice spectrum....). Good hearing and microphone quality. I love the simple, redundant tactile controls and the seamless pairing with iOS. Everything great, except....

    ….the music sound quality is just tinny -- terrible in fact. Had to stop listening after 15 minutes. Ok highs, but no base to speak of. Felt like a $10 pair of cheap earbuds. I tried all the ear pieces (not especially easy to change out either) and none of them made any difference in low-frequency performance or overall music reproduction quality.

    I'm afraid these are going back.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Deeply saddened

    • Written by Calvin S from Stockbridge

    I absolutely loved the powerbeats 3. The $250 price tag didnt bither me because i thought these would be worth it. I am very disappointed. The sound is good but very weak. Its nearly impossible to enjoy the music if the volume is 50% or lower. Compared to the powerbeats 3, the sound blocked out by the pros is significantly lower. I also find myself pushing these headphones back into my ears and readjusting them often because they just dont feel secure

    1 of 5 people found this useful

  • 2.0 out of 5 stars

    EPIC WASTE OF MONEY!

    • Written by CJS X from Antioch

    THIS IS A GENEROUS 2 STARS

    THE VOLUME IS LOUSY. CAN'T SPEAK TO THE QUALITY OF THE SOUND BECAUSE THE.... VOLUME IS LOUSY. THEY FIT NICE, THEY LOOK NICE, THEY CONNECT WITH EASE, THE CASE IS NICE... BUT FOR 250.00 I WOULD EXPECT SOME VOLUME. MY 30.00 HEADSETS HAVE MORE VOLUME THAN THESE. GOING BACK. DID I MENTION THAT THE VOLUME IS LOUSY?? IT'S LIKE PUTTING A GOVERNOR ON A HIGH END ENGINE!!!

    4 of 18 people found this useful

  • 2.0 out of 5 stars

    Low Volume - Sound Just ok

    • Written by Rich M from Minneola

    I really wanted to like these, I am not blown away by the sound and the volume is too low. I purchased them to replace my earbuds and expected a jump in audio quality and volume. I had expected to use them while playing the drums, I can barely hear my drums which was good but the volume is way too low to hear the music. Even tough in quiet environments, I am constantly trying to turn them up. I would return them if I was in the return period, regret this purchase!

    2 of 5 people found this useful

  • 2.0 out of 5 stars

    Great, but so far, a fatal flaw

    • Written by John B from Delmar

    I'm a big Apple fan - iPad pro, mac pro, iPhone xs, apple watch 4, home pods x 2, etc...you get it. The Powerbeats pro sound very good, and seem comfortable and stay attached. BUT, constant drops. Sometimes drops require full reset at the case and the connection back to devices. Other times, just cuts out and I have to go to bluetooth settings to re-connect. I do not experience this with my old air pods. It''s Infuriating. Also, take one out of ear, it keeps playing even though out of ear. Thought they were supposed to work one at time, like my air pods? Battery died while not wearing because of this. Tried to return and exchange for new pair, but no one, including Apple store, has any in stock... I really hope that I just got a bad set.

    After spending this kind of money, I expect them to work, and not to have to wait to get a replacement if they don't. Apple store said I could leave them at the store to be "repaired." No interest, again, in dropping that kind of money and then going with nothing - flaws and all.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Poor Noise Isolation

    • Written by Jamie N from San Francisco

    I really wanted to love these headphones, They're comfortable, fit securely and totally stylish.

    Unfortunately, while they sound great, they don't sit inside the ear canal properly and fail to seal out any outside noise. If you're sitting in a quiet office, or in a library, that's great, but if you're walking down a city street, the only way to actually hear anything is to blast the volume really high and trashing your hearing. Even then, it's really easily overwhelmed by passing traffic or an open shop door with music inside. Don't even think of trying to hear anything if you're on public transit. None of the provided ear-tips make any different and I even got some aftermarket squishy foam one's too.

    To be fair, when you are in a place where you can hear them, they sound fantastic. They sit over your ears securely and won't fall off no matter what you do, and again, are pretty darn stylish. I only wish that Apple would have invested more time on the in-ear fitting and would add in some of the active noise cancelling they have in their over the ear cans. I'd happily pay a bit more and give up a bit of battery life for those features.

    2 of 5 people found this useful

  • 2.0 out of 5 stars

    Wouldn't Recommend - See Reasons

    • Written by Tony P from Hulbert

    Powerbeats Pro - Neg Review: 1. if you work out in a Gym (receiving a call, caller hears everything in the gym). 2. Planning on using them for working and stuff like that (caller will hear everything. 3. Case is very large. 4. $249. not worth the cost. Positive Review: 1. The headphones sound awesome 2. Fit comfortable on the ear and you wouldn't need to worry about them falling out. 3. Auto connects to all your apple devices. If your wanting something for the gym, work or just in a busy area and you don't want the caller to hear everything I would recommend buying something else. Called Customer Service and that wasn't much help, they just wanted to return them and give me my money back which was good but also bad at the same time!

    2 of 11 people found this useful

  • 2.0 out of 5 stars

    Worst Case Design and material ever

    • Written by Ramandeep S from 95051

    Earphones are not bad in quality,
    my concerns are with Case.

    1: Case is huge
    2: Case is super slippery

    I was wearing a jacket and I kept Charging case in the pocket I started using my earphones and I realized case just got slipped out of my jacket.

    and just a case costs $100 EXCLUDING tax...

    I don't know when Apple will start building non-slippery products maybe its a good opportunity for the Apple design team.

    GUYS WAKE UP

    0 of 2 people found this useful

  • 2.0 out of 5 stars

    Ugh! So close but you can't turn them off!

    • Written by John H from Bronxville

    Good sound, good comfort, great security, great look, BUT... you can't turn them off without the case! Despite each headphone having a physical switch on it! So that means that you have to carry the case in order to stop the headphones from 1) draining battery all day and 2) trying to be your active BT device therefore breaking Siri etc (unless you disconnect in BT settings).

    I don't carry a bag to work and since the case is too big for a pocket, I can't bring the case, and since I can't turn them off without a case... problem. So hoping for a software fix to this big design flaw on otherwise fantastic headphones.

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    Disappointed

    • Written by robert M from chicago

    Was really anticipating the Powerbeats Pro. I read great reviews on the earphones. I am currently coming from Bose headsets and I was really disappointed in the sound quality of the Beats. The sound was clear but very tinny. I tried very hard to adjust the settings on the iphone but it didnt change much. I feel like Bose has a very deep, rich sound and I was expecting that from Beats. They do not compare to Bose headsets and they are almost 3x the price. For as much as these cost, I was expecting an exceptional sound quality. Returning them.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Won't Always Reconnect Without Having to Reset Them

    • Written by Troy H from Seffner

    Randomly will put these in my ears and the right side won't work. I have to put them back in the case to reset them. This was really annoying when driving to the gym (without the case) and starting my work out with only the left ear working.

    On the plus side, at least these stay in my ears rather than falling out like the AirPods.

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    Despite all the positive reviews about the fit, these will not stay in

    • Written by Thomas C from Denver

    I wanted to love these headphones but they do not fit my ears with any of the four tips. I waited for these because earbuds never fit well so I assumed the AirPods wouldn’t either and based on all the blogs it sounded like these would be the ones for me. The pairing is awesome, and if these fit I’m sure they’d be great.

  • 2.0 out of 5 stars

    Decent sound but poor for calls

    • Written by Benjamin S from Las Vegas

    My rating for each category is based on the $250 price point.

    Device connection: Above average. No issues so far.
    Sound quality: Average. Better than the AirPod 2s, worse than any of my on- or over-ear headphones.
    Microphone quality: Poor. In only a few days, I've already gotten multiple complaints about sounding muffled, background noise, etc.
    Fit: Average. They fit my ears well, fit is customizable, and the design holds them in place. However, the wraparounds are uncomfortable with hats in my experience.
    Case: Average. It's big, and there's obvious wasted space; they could've found ways to make it smaller. I like that it uses the lightning port instead of USB-C. Others complain about that choice, but I'm glad I can use the same cord as my iPhone instead of needing multiple cables.
    Customization: None. I used to have JayBird X3s, which have a companion app allowing for equalization customizations. These need that.

    I bought these Powerbeats Pros after returning my AirPod 2s, because my AirPod 2s weren't ideal for exercising and my pair had device connection issues and microphone problems.

    Despite my complaints, I will likely keep these as my primary purpose is for workouts. I expect I will use my wired earpods for important calls.

  • 2.0 out of 5 stars

    Smooth connection, tinny sound

    • Written by Adam W from San Jose

    I'm sure I'll get flamed here for saying something negative about an Apple product, but much as though I want to like these (the connection/pairing experience and iCloud sync across to my Mac and Apple Watch is so clever), the sound quality is...bleh. It's super tinny with very little meat to it without cranking the volume to the point that it almost hurts. I flipped back and forth with my old Bose Soundsports (sheesh do I hate that connecting cable) and while the sound on those is muddier, it's far less harsh and so easier to listen to for extended periods.

    I guess Apple wanted to "de-Beatsify' the sound by toning down the bass, and in the end the turned the treble knob to 11. My search for comfortable AirPod alternatives continues...

    31 of 61 people found this useful

  • 2.0 out of 5 stars

    Poor Phone Quality

    • Written by Michael K from Darien

    I like these as earphones for working out. They stay in ear well and audio quality is good. When it comes to phone calls, this is where the Beats fall woefully short. I get complaints that my call audio is poor, muffled, clicking and lots of background noise. Unacceptable for a $250 headset. Will likely return shortly

    27 of 48 people found this useful

  • 2.0 out of 5 stars

    Sound quality is less than stellar

    • Written by Keith W from Brooklyn

    I ordered these right away after hearing good reviews from early You Tubers. I wanted to use them mostly for gym purposes. I have the AirPods 2 and they sound ok for what they are. Unfortunately for actual gym use the AirPods don't stay snug in my ears so I basically use them for phone calls. When these Power Beats Pro were released I thought these would be the solution for my situation. However when I received them today paired them to my phone I was shocked how lack luster the sound quality is. I've been using the Bose Free Sound Sports for the gym and although they are not perfect the sound quality blows these Power Beats Pro out of the water. I was literally laughing at the sound of the Power Beats Pros after being used to the Bose. I don't know how others feel but for $272.00 I want some amazing sound quality with full range coming from them. These have that mid to high range sound with not too much low end or high end just a lot of emphasis on mid range. You can get that kind of sound quality from a pair of wireless earbuds on Amazon for like $30. I know, I know you won't get the "H1" chip with $30 earbuds, but they will have the same sound. So for me I'm not willing to fork over an extra $240 for the convenience of that chip for $30 sound quality. I also noticed that you can't help but hit the Beats logo when putting them in your ears which stops the music and kind of got annoying real quick. But to be fair maybe with time of use you would get used to placing them in your ears without pushing the button by accident. I really can't comment on battery life because I put these things right back in the box to return them. I'm sticking with the Bose.

    21 of 49 people found this useful