Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods.
When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. This coverage operates alongside and in addition to your statutory rights under UK consumer law. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.1
Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
Non–Apple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+.
| Consumer Laws in the United Kingdom | Apple Limited Warranty | AppleCare Protection Plan or AppleCare+ | |
|---|---|---|---|
Claim period | England and Wales: 6 years from date of delivery Scotland: 5 years from date of delivery | 2 years from date of purchase for Apple Watch Edition 1 year from date of purchase for all other | Up to 3 years from date of purchase for Mac, Apple display or Apple Watch Edition Up to 2 years from date of purchase for Apple TV, iPad, iPhone, iPod, Apple Watch or Apple Watch Sport |
Cost of coverage | Statutory rights at no additional cost | Included at no additional cost | Available for additional cost |
How to make a claim | Call or visit your seller3 | Call Apple support2 or visit an Apple Retail Store or Apple-Authorized Service Provider | Call Apple support2 or visit an Apple Retail Store or Apple-Authorized Service Provider |
Included repair or replacement options | Contact the seller for details | Carry-in or postal service4 | Carry-in or postal service for all devices; express replacement service for Apple Watch, iPad and iPhone; or onsite service for desktop computers3 AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage for iPad, iPhone, iPod touch or Apple Watch, each subject to an excess fee. |
Repair or replacement outside country of purchase | Contact the seller for details | Yes5 | Yes5 |
Telephone technical support6 | Contact the seller for details | 2 years from date of purchase for Apple Watch Edition 90 days from date of purchase for all other Apple products | Up to 3 years from date of purchase for Mac, Apple display or Apple Watch Edition Up to 2 years from date of purchase for Apple TV, iPad, iPhone, iPod, Apple Watch or Apple Watch Sport |
The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Copies of those respective terms and conditions are available at www.apple.com/uk/legal/warranty/ and www.apple.com/uk/legal/sales-support/.
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Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan or AppleCare+.
Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract sale either repaired or replaced free of charge. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a full refund. A consumer is also entitled to withdraw from the contract by returning the product in exchange for a full refund if the consumer rejects the goods within 30 days or if the product does not conform with the contract after one repair or replacement.. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. If the goods were purchased from a third party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. For goods purchased in Scotland, these rights expire five years from delivery of the goods. A claim under UK consumer law may be made subject to the defect being present at the time of purchase.
Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.
| Terms in relation to goods | Terms in relation to services |
|---|---|
The goods will match the description given of them. | The services will be provided with due care and skill. |
The goods will be of satisfactory quality. | The services will be fit for a particular purpose. |
The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time) | The services will be provided within a reasonable time. |
For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm