Apple Products and EU-wide Consumer Laws

When you purchase Apple products, consumer laws across the European Union provide statutory warranty rights in addition to the coverage you receive from the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan. Non-Apple-branded products purchased from Apple are also eligible for coverage under EU-wide consumer laws.

Summary of EU-wide Consumer Laws, the Apple One-Year Limited Warranty and the AppleCare Protection Plan

  EU-wide Consumer Laws Apple One-Year Limited Warranty AppleCare Protection Plan
Claim period 2 years (minimum) from date of delivery, 5 years in Scotland and 6 years in the rest of the UK1 1 year from date of purchase 3 years from date of purchase for Mac or Apple display
2 years from date of purchase for Apple TV, iPad, iPhone or iPod
Cost of coverage Provided at no additional cost Included at no additional cost Available for additional cost
How to make a claim Call or visit your seller2 Call Apple support or visit an Apple Retail Store or Apple-Authorised Service Provider Call Apple support or visit an Apple Retail Store or Apple-Authorised Service Provider
Included repair or replacement options Contact the seller for details Carry-in or postal service3 Carry-in or postal service; express replacement service for iPad and iPhone; or onsite service for desktop computers3
Overseas repair or replacement Contact the seller for details Yes4 Yes4
Telephone technical support5 None 90 days from date of purchase 3 years from date of purchase for Mac or Apple display
2 years from date of purchase for Apple TV, iPad, iPhone or iPod

Where to find information on EU-wide consumer laws.

European Consumer Centres primarily offer free consumer advice and support for citizens of and residents in EU countries, Iceland and Norway, with respect to goods and services purchased from traders based in other EU countries, Iceland and Norway.*

For information on EU-wide consumer laws, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/contact_en.htm.

For information on consumer laws in specific countries, please see the Additional Legal Rights pages at www.apple.com/legal/additional_legal_rights.html.

If no specific information is provided for your country, or if you have any questions about consumer laws in your country, please contact your local European Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.

How to contact Apple regarding consumer law claims.

Our contact information is available here.

  1. In most EU member states, consumers may only claim for defects that were present on delivery. There are some exceptions, including Czech Republic and Romania. The burden to prove that the defect (including latent defects) existed on delivery generally shifts to the consumer after the expiry of a period of 6 months from date of delivery. Examples of countries where the burden of proof does not shift include Czech Republic, Portugal and Romania. Please contact your local European Consumer Centre for details of the position in your country. During the claim period (see above), consumers may claim, among other things, free repair or replacement where a product does not correspond to the contract. Some EU member states, including Finland, Ireland, UK, Netherlands and Sweden, have a claim period that is longer than 2 years from date of delivery. Please contact your local European Consumer Centre for details of the position in your country.
  2. In most EU member states, consumers may only claim consumer law rights against the seller from whom they purchased the product. There are some exceptions, including Finland, France and Sweden. Please contact your local European Consumer Centre for details of the position in your country. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may claim against Apple. Apple contact details are available here.
  3. Availability of each option depends on country in which service is requested and location of Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
  4. Apple may restrict service for iPad and iPhone to the EEA and Switzerland.
  5. Telephone technical support includes assistance with installation, assembly, basic configuration and software-related issues.