Frequently Asked Questions
Under what circumstances can I return old electronic equipment to an Apple Retail Store?
Under the terms of the Apple UK Retail In-store Recycling Programme, you can return old electronic equipment to an Apple Retail Store up to 30 days after purchasing an equivalent qualifying Apple hardware product at an Apple Retail Store.
What types of electronic equipment are eligible for free in-store recycling?
Free in-store recycling is available with qualifying purchases of equivalent new or Apple-certified refurbished electronic equipment. Equivalent means that if a customer has bought a new MacBook, MacBook Pro or iMac at an Apple Retail Store, Apple will accept an old laptop or PC, irrespective of the brand (for example, microwave ovens or washing machines are not considered equivalent). Free in-store recycling is further offered for all Apple iPods, regardless of whether the customer has purchased new equipment at the same time. Apple also accepts old mobile phones for recycling — with or without the purchase of an iPhone.
Apple will accept electronic equipment of a similar type to that sold by Apple, such as computers, monitors, portable audio players and peripherals from any manufacturer, except products contaminated or suspected of being contaminated with chemicals, biological agents or other substances that are not integral to the original new equipment or otherwise associated with normal office or household environments. Apple will not accept hazardous waste. Apple will not accept batteries that are broken or damaged, UPS systems, CRTs that have been removed from their cases, or CRTs that are cracked or broken.
How much can I recycle for free?
Qualified purchasers are eligible to recycle one equivalent piece of electronic equipment with each qualifying purchase at an Apple Retail Store.
Can I return my old iPod to the Apple Retail store?
Yes. You can also bring in your existing iPod, iPod mini, iPod nano or iPod shuffle at any time. A free iPod recycling programme, conducted through Apples retail stores, offers environmentally friendly disposal and a 10 per cent discount on the purchase of a new iPod (excluding iPod shuffle).
I purchased electronic equipment through the Apple Online Store; where can I return my old electronic equipment?
Apple is a member of the UK distributor take-back scheme. This means that you have the option to return your Apple electronic equipment to a local authority collection point. Visit www.recycle-more.co.uk to find your nearest collection point.
I haven’t bought new electronic equipment; where can I return my old equipment?
Consumers can return their waste electronic equipment to their nearest local authority collection point, at any time. Visit www.recycle-more.co.uk to find your nearest collection point.
Do I have to remove data from my old computer?
Yes, before recycling your old equipment, you should (a) delete data on the hard-disk drives and any other storage devices in the products; (b) back up or transfer any data prior to deletion; (c) remove any removable media, such as diskettes, CDs, DVDs or PC Cards; and (d) remove the SIM card of your mobile phone. Apple bears no responsibility for loss or confidentiality of customer data on recycled equipment.
Can I also throw waste electronic equipment in my general household rubbish?
No. Waste electronic equipment, batteries and all products that are marked with the crossed-out wheely bin symbol need to be collected and recycled separately. Waste electronic equipment contains valuable materials that need to go down a designated recycling path and can be used as a feedstock for new products. Some electronic equipment may further contain potentially hazardous substances, which need to be disposed of carefully. Apple takes its environmental responsibilities seriously and is a member of a recycling scheme along with many other major electrical and electronic producers in the United Kingdom.