Personal Setup: Terms and Conditions

If your Mac, iPad, iPhone, iPod touch or Apple Watch was purchased within the last 90 days from an Apple Retail Store, Apple Online Store or by calling 0800 048 0408, you are entitled to a Personal Setup session at the Apple Retail Store. Purchases from a reseller of Apple products are not eligible.

Sessions are subject to availability and are held on a first-come, first-served basis. Personal Setup may include the transfer of your contacts, setting up your email, showing you how to download apps and customising your product. Apple does not guarantee the transfer and/or setup of all data as certain data may not be supported. For instance, Personal Setup does not include the transfer of photos, music or other digital media. Sessions start promptly and end at their scheduled times. Arriving late to your session may result in its cancellation.

In addition, most Apple software and hardware products include unlimited complimentary phone support for incidents within the first 90 days of product ownership. iPod customers receive one complimentary support incident. See the support-related materials included with your Apple product for more information. Complimentary phone support provides support for basic setup, installation, assembly, connectivity, launch or reinstallation (but not data recovery) when your hardware configuration meets the minimum system requirements for the software. For further details on complimentary phone support, visit​complimentary.

Please note that when transferring data between devices, there is a risk of data loss, corruption or breach. Therefore, if you request Personal Setup services, YOU ACCEPT AND AGREE THAT APPLE IS NOT RESPONSIBLE FOR ANY LOSS, CORRUPTION OR BREACH OF DATA STORED ON YOUR PRODUCT(S), AND IT IS YOUR RESPONSIBILITY TO MAKE A SAFE COPY OF YOUR DATA BEFORE BRINGING YOUR PRODUCT(S) TO APPLE FOR SERVICE.