AppleCare+ for iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max or iPhone X
£199.00Includes insurance premium tax at the applicable rate
Service and Support
AppleCare+ for iPhone
AppleCare+ for iPhone is an insurance product that provides up to two years of expert telephone technical support (1) and hardware coverage (2), including up to two incidents of accidental damage, each subject to an excess fee of £25 for screen damage, or £79 for any other damage (3). In addition, you’ll get 24/7 priority access to Apple experts via chat or phone. Coverage begins on your AppleCare+ purchase date.
AppleCare+ benefits are separate from a consumer’s right to a free of charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here.
How to get AppleCare+
Add it to your bag during the checkout process when you purchase your new iPhone.
Or buy it within 60 days of your iPhone purchase. Your iPhone purchase date is the date we ship and charge you for your order:
- On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
- Online (requires you to verify your serial number and run a remote diagnostic)
- At an Apple Retail Store (requires inspection of your iPhone and proof of purchase)
- By calling 0800 107 6285 (requires you to run a remote diagnostic and provide proof of purchase)
One stop for expert technical support
Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts via chat or phone
- Same-day service in most major metropolitan areas world wide(4)
- Express Replacement Service(3)
Additional Apple hardware coverage
With AppleCare+, you get repair or replacement coverage for your iPhone, which includes up to two incidents of accidental damage, each subject to an excess fee of £25 for screen damage, or £79 for any other damage, and coverage against batteries that retain less than 80 per cent of their original capacity. Coverage includes the following:
- Your iPhone
- Battery (2)
- Included earphones and accessories
Software support included
With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud and Apple-branded iPhone apps (5):
- iOS and iCloud
- Wireless networks
- Apple-branded iPhone apps such as FaceTime, Mail, Safari and Calendar
For complete product details, please see the AppleCare+ Policy Summary, Terms and Conditions and Apple’s Terms of Business.
AppleCare+ is not available in Channel Islands and Isle of Man.
UPC or EAN No.: 190198684103
(1) Local telephone charges may apply. Telephone numbers and hours of operation may vary and are subject to change.
(2) Your AppleCare+ Hardware Coverage starts from the date you purchase AppleCare+. This means that if you purchase AppleCare+ up to 60 days after you purchase your iPhone, you will only receive AppleCare+ Hardware Coverage from that date. Your Technical Support coverage starts on expiry of your 90 days of complimentary technical support cover provided by Apple, which starts on the date you purchase your iPhone. Both types of cover end 24 months from your AppleCare+ purchase date.
(3) Coverage is available only for iPhone and its original included accessories for protection against (i) batteries that retain less than 80 per cent of their original capacity, and (ii) up to two incidents of accidental damage, each incident being subject to an excess fee of £25 for a screen replacement, or £79 for any other damage. Express Replacement Service is not available under the screen replacement excess fee. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms for full details.
(4) Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Service coverage is subject to the AppleCare+ Terms and Conditions. For complete details, see AppleCare+ Terms and Conditions at www.apple.com/uk/legal/sales-support/applecare/applecareplus/.
(5) Technical Support Coverage gives access to technical advice for which a customer would otherwise be charged a fee.
AppleCare+ benefits are separate from rights provided by consumer law. For details, click here. Purchase of AppleCare+ is not required to purchase iPhone.
AppleCare+ is offered by Apple Distribution International, whose registered office is at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. Apple Distribution International is authorised and regulated by the Central Bank of Ireland. For further information, please see http://registers.centralbank.ie.
This Insurance is underwritten by American International Group UK Limited and is registered in England under number 10737370. Registered office: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB United Kingdom. American International Group UK Limited is a member of the Association of British Insurers. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN: 781109). This information can be checked by visiting the FS Register at (www.fca.org.uk/register).