• 1.0 out of 5 stars

    Expensive and substandard - where is the 0 star option?!

    I am now on my third charger in less than two years. I would in AV so I know how best to handle cables. My partner is on her second charger in two years. Fraying at the same point every time (where cable meets adaptor) and constant overheating even with moderate use.

    Paying close to 100€ every 15-16 months for a product that costs thousands is a disgrace. When the original MagSafe had a known similar issue with the cable fraying around the MagSafe adaptor a few years ago, it was recalled. With so many people online and in store having exactly the same issue, why is this product not being recalled or radically redesigned?

    Likely because of Apple's growing contempt for, and arrogance towards, its loyal customer base. Maybe time for that loyalty to end soon and I'm definitely reflecting on alternative options.

  • 1.0 out of 5 stars

    Awful.

    I'd rate this product 0 stars if I could. I have had to replace so many chargers since I have bought my macbook at least one every year the previous the most recent replacement was no longer within the warranty so I had to pay for a new one. It has just broken (overheated) again and I am going to have to pay yet again. I find it ridiculous for the amount of money I have to pay. I'd happily pay it if i knew this was a one off issue but it is reoccurring. Time to change to PC?

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Forced to buy 3rd one in less than 3 years

    For the price, they should last at least as long as the MacBook. I have never had to replace any charger for any other laptop ever.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    What is the matter with Apple?

    This morning my 4th charger of this type failed. Why is it Apple can produce the most beautifully made laptops but the chargers are complete rubbish? It wouldn't be so bad if the price was reasonable but it isn't. Apple - if you charge a high price we expect quality, sort out your quality control on these chargers.

  • 1.0 out of 5 stars

    Great laptop let down by dreadful power supply

    My 15" MBP Retina is now just over 2 years old and I am on my third power adapter. This is not a computer that is used every day - it comes out for an hour every Saturday morning to make some changes to a website. So many other people seem to be having unsatisfactory experiences with this product I'm surprised Apple haven't redesigned it and recalled older ones.
    My main computer is a 9 year old white MacBook which is still on its original charger. Something is wrong here.....

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Poor quality, 3rd power adapter so far.

    This is my 3rd Power adapter since purchasing my 2014 MacBook Pro. The power adapter gets incredibly hot! The last two started to smell of burning and you could actually hear them fizzle inside before burning out.
    As a potential hazard and simply been left unable to do my job, till i've coughed up another £80. As a professional user, the disappointment i have in the brand after being a loyal customer for 20 years continually grows.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Very poor quality

    The design and quality of this product is very poor. It overheats and the cable frays, even with careful use. To make matters worse, it is ridiculously expensive. Does little to promote the image of Apple products.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    On my Third Charger now - They are rubbish !!!!

    For someone known for good design, Apple must have all bee on holiday they day they designed this!
    The cable starts to come apart from the magsafe connector in less than a year, & then shortly after that the white outer cover starts to break up close by too.
    For a charger costing £80 this is just rubbish
    Shame you cannot give zero stars

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    DEFECT CAUSES CHARGER TO BURN AND MELT

    About every two years I need to get a new charger because the cable melts and sparks.

    Lucky I have been in the same room when noticing this and to avoid further damage, like my house burning down.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Another year, another replacement charger, another £80 :'(

    To anyone who rated this product more than 1 star... what were you thinking? Shocking that replacement chargers aren't free, there is clearly an issue with the design... admit it apple!!!

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Can this be made better please?

    I've lost count of the number of these chargers i've had to buy over the years.

    They all go in the same two places. Either the cable coming out of the adaptor frays. Admittedly they are better than they used to be in this aspect. Or mainly the pins that power the laptop push in and don't connect.

    Please sort it out or charge less for it!

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Utter, utter rubbish

    Absolute, unadulterated garbage, at a price that would be funny if you had a choice whether to pay it or not. Like virtually everyone else reviewing this abomination, mine broke after 13 months of static use on a desk - never put in a bag or even moved around the house. Simply stopped working. Apple should be utterly ashamed. Only giving it one star because negative stars are not an option.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Terrible Design - Need to replace every year or two

    Going on to my third adapter, weak cables not in line with the build quality one expects when you pay a premium price. The cable gauge is too fine for a power cable and there is insufficient strain relief going into the adapter and mag safe cable. The clip for wrapping the cord is what did my second adapter in, causing the outer cabling to tear. Have had alot of laptops over the years and Apple's are the only power adapters I have ever had a problem with.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Terrible design

    I'm on my 3rd supply. They just break so easily on the cable and wow do they get so hot. Really needs re-think - it cannot be just for me to spend £3'300 on a laptop and be on my third power supply. Ridiculous.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Absolutely awful - Fire hazard

    Having been impressed with the MacBook Pro itself I am extremely disappointed with the Magsafe2 85W Power Adapter. This seems to be a fire hazard at the very least, it gets so hot that it has actually burned through the outer wire at the adapter and now exposed the inner wiring. Having looked on the website new ones are priced at £80 which to be honest is completely extortionate and a joke for what it is not to mention the fact the reason I need a new one is no fault of my own. I think this really needs to be looked at for any future models.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Dreadful and dangerous

    Second 85w charger just packed up - lasted less than 12 months. Overheats to the extent I dare not leave it unattended and thinner cable frays at point it attaches to adaptor. Very poor product. Thinking of replacing MacBook Pro and if Apple do nothing about this then it's off to the Microsoft Surface Pro for me. What a shame.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Same quality issues - and very expensive

    I've experienced the same issues with one of my MacBook pro magsafe power adapters. The other one is perfectly fine.

    The first cable (about 2 years old) has shredded at the magnetic adapter end and heats up hot enough to burn my fingers getting it off. The unit itself also heats up to an incredible temperature. Both were sourced directly from Apple, yet, this is the kind of quality I might expect from some rip off copy.

    Strangely, I have never had this issue with my other MacBook pro (same model, a few months younger - one is for work, the other family. The adapter that has failed has been the least mobile - tends to sit on a desktop; whilst the one with no issues has been packed in bags and carted around. It suggests quality control issues with some batches ok and others faulty.

    So, what are Apple going to do about this? Personally, I am going to demand a refund as, under UK consumer laws, this qualifies as a design or production fault that should be refunded regardless of the age of the product. Perhaps more importantly, it must be a fire hazard. Last, the cost of these is outrageous, particularly given the quality.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Extremely poor upper cable, but brings in some of apples Revenue !

    What is there to say really, on my 3rd charger now and its always the upper cable that splits and then burns up. Have decided to acquire accessories to stop fraying on the two ends of the thinner cable. This will be my last charger i buy. Its disgraceful how a company can know of such bad quality in its chargers but not take action. But apple is not the company it once was.....

    Simply put..... we have no choice but to buy this bad charger, but look online there are some amazing accessories to stop the cables breaking too much.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    The worst thing  make

    Apple and their cables. It's an age-old tale. They've always been absolutely awful. These are no exception. I'm a careful cable user and mine has basically shredded with bits of the inside strengthening metal poking out along the length of the business end and the dye used on the inner sheathing has leaked through making most of the cable a nice green colour.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Worse than bad.

    I genuinely can't believe that the charger has stopped working and it has probably been just under 2 years since I bought my macbook pro, it started wearing a turtle neck a month ago and I knew the end was near, and today the cable looked like it was burning as it changed colour! If other companies are able to create durable chargers (my old Sony laptop and the charger STILL WORKS!), I expected Apple to make better chargers, especially seeing as I've paid over twice the amount for my macbook. You guys probably do this on purpose so that customers are forced to buy another charger and spend money but this is a terrible thing to do. Now I have to spend extra money of a new charger UGH. I will no longer be purchasing Apple products in the future, I stopped with the phone a long time ago and now it's time to say bye to the MacBook.

    13 of 14 people found this useful