• 1.0 out of 5 stars

    Terrible

    This charger overheats and eventually melts away the safety plastic around the wiring. I've had it for almost 4 years but for the price I payed, I would expect it to last much longer!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Breaks every year

    I'm going to have to buy the third one of these now as they keep breaking on a yearly schedule. Just stops charging at some point. I still have an old MacBook charger from 2008 which is still in use daily and going strong after 9 years! Those new chargers are not what they used to be. Very expensive for a throw-away kind of product that breaks down every year. Just a few months after the warranty has expired of course!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Not good

    The body of the adapter over heats. its my third charger in 24 months

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Junk. Hard to believe Apple makes this.

    Aside from the genius magsafe connection, these charging cables themselves are very flimsy, become discoloured in just a few months and break at both ends over time no matter how kindly you treat them. Unfortunately Apple do not cover replacements for them either, leaving customers to pay £80 for a new charger once they break. It's the worst product Apple makes, I wish they would fix the issue. I'm about to purchase my 4th replacement over the ownership of 3 laptops (which means I'll be on my 8th charging cable in about 10 years). One of Apple's mantras is "we can't ship junk". If you count these cables, Apple does.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Poor Quality- Shame apple

    The charger get overheated and the poor quality cable first turn to yellow and then frayed from the connection point. Despite the terrible reviews and negative customer feedbacks apple shop refuse the fault and I was told by Brent Cross UK Apple shop that this is cosmetic issue and nothing to do with the quality! The shop manager said there is no recorded issue with their cable quality! Do apple manager even read the reviews in their own website? 185 unhappy reviews our of 200 it means something!

    Shame on you Apple to charge over £2000 for a Retina Macbook Pro and £79 for such a cheap quality charger. At least take some responsibility and increase the quality! Amazon brand chargers for Apple products will last far longer than Apple brand and their customer service always happy to help unlike the Apple team.

    Again Shame!

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Unsafe

    I'm currently away in Portugal on business and without my MBP because the charger has died. Got really hot and then died with a "pop".

    The charger I keep in work is unsafe as well because the low voltage cable sheath has frayed at the point it comes out of the charger.

    €89/£79 ? Apple is taking the mickey

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Junk

    I’m now on my fifth one of these. They never last no matter how carefully you treat them. Absolute junk and a disgrace that Apple charges so much for something so shoddy.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Hopeless

    Had my MacBook Pro since mid 2014. Had to buy 4 chargers in that period. £79.00 each, is a shocking waste of money. Apple live and breathe off brand loyalty and the impression that they sell only "quality" products. Sadly in this case, I feel VERY let down

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Great charger...

    Having spent 1800, thought the charger would last more than a year and a bit. Seems I expected too much.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Poor quality for the price

    Would give it 0 starts if I could. I understand that If I use my charger almost ever day for two years then it's going to get worn out. But when the price of the charger is so high (£79) I expect it to last a lifetime. I would understand paying £20 for a charger of this build quality. The transformer gets alarmingly hot and the metal plug that attaches to the laptop gets so hot that it's impossible to keep my finger on. The cable is weak and has split in multiple places. The plastic insulation is not fixed to the cable inside enough so bunches up and means that the clip on the wire gets stuck.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Replacing the power adaptor every 18 months is not acceptable

    When I looked at the reviews and there were 7 positive and 165 negative that tells the story. It seems completely unacceptable that this power supply should only last 1-2 years for a computer that I hope will last several times that. I guess Apple doesn't care about the reviews as they are receiving £79 a time for a replacement power adaptor. The power adaptor for my previous generation Mac was still ok after 4+ years when the laptop died so Apple can make a decent P/S.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Two power supplies broken in 16 months

    Not good at all. I bought a £2000 MacBook pro in March 2016. The first magsafe2 85w power supply made a definite pop sound in October 2016. Apple replaced the power supply with a new one. The new one went pop in July 2017, but Apple would not replace it because the MacBook pro was out of warranty. A replacement cost me £80. The advice from Apple support was to avoid using the power supply with a four way power strip or for long periods.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Not fit for purpose

    Just to add another voice to the tale of woes about the magsafe 2 chargers and the usual failed/frayed cable at the charger end. The product is not fit for purpose and at the very least Apple should offer a free replacement or repair service, not be charging 80quid for the pleasure of buying the same piece of junk. I do not understand how they can remain in complete denial about this failure mode. Shame on you Apple for releasing this garbage and then failing to do anything to acknowledge customer complaints.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Lamentable quality

    I have a 2015 MacBook Pro - top of the range laptop. The cabling to the Magsafe connector is fraying and supported with 'gaffa' tape.

    I have a 2007 MacBook Pro (replaced by the one above) whose Magsafe wiring is still pristine.

    The computer is utterly outstanding, the power supply cabling is reprehensible. Apple, what has happened to your quality control - you should be thoroughly ashamed of yourselves.

    The general quality of Apple cables is also poor, with insulation breaking down far too quickly - what is going on?

    £2000+ for quality such as this?

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    2nd time buying a replacement charger. Total rip off

    These chargers get too hot to quickly. Also they are not durable. Mine is so frayed, I'm embarrassed to use it in public. They are NOT built to last and now I have to by a 3rd one. :-(

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    utterly terrible!

    Can't believe apple still haven't redesigned these. The fact that 90% of the reviews for this product are 1 star should be enough for apple to pay heed. They always break in exactly the same way with the joint next to the computer socket becoming frayed, even with light use and when well looked after. Having to pay £79 for a replacement on a fairly regular basis due to poor design is unacceptable. Apple have access to some of the most talented designers and engineers in the world... surely they can do better than this.

    Here's a suggestion. As the power brick is the expensive component simply change the design so that the cable leading from the power brick to the computer is the interchangeable cable/extension. presto! The part that always breaks is now detachable and can be cheaply replaced without having to invest in a whole new power brick. surely this is obvious!?

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Dangerous product - calling for 0 start option!!!

    Too hot to touch after just 20 mins charging! Is there an alternative? Now reading these complaints really disappointed Apple not doing anything about this! Serious concerns re fire safely!!! This is a 3rd charger with same problems in under 4 years! Apple if you can't get your act together to produce a safe charger please get another company to do it on your behalf! Seems other companies have it worked out!

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Very hot, brittle and dangerous

    I've been concerned for a a long time about the amount of heat this power adaptor generates. It has now split at the weak point (on the thinner cable) and seems to have shorted/fused. It's a potential fire hazard and not at all safe to leave unattended, which ruins the slick user experience associated with the majority of Apple's designs. I simply do not feel reassured about this adaptor in the same way I do about the £2500 worth of MacBook Pro it came with. Apple should be refunding dissatisfied customers for this huge mistake in their product line, and promise to build strong, safe power adaptors as a matter of priority.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Expensive junk. Terrible design

    This will be my 3rd replacement in 5 years. Even with relatively light use, and tape added to the weak point between the hard socket and soft cable to try to make it last a bit longer, don't expect it to last longer than 6 months. It is a terrible design, and grossly overpriced.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Expensive and substandard - where is the 0 star option?!

    I am now on my third charger in less than two years. I would in AV so I know how best to handle cables. My partner is on her second charger in two years. Fraying at the same point every time (where cable meets adaptor) and constant overheating even with moderate use.

    Paying close to 100€ every 15-16 months for a product that costs thousands is a disgrace. When the original MagSafe had a known similar issue with the cable fraying around the MagSafe adaptor a few years ago, it was recalled. With so many people online and in store having exactly the same issue, why is this product not being recalled or radically redesigned?

    Likely because of Apple's growing contempt for, and arrogance towards, its loyal customer base. Maybe time for that loyalty to end soon and I'm definitely reflecting on alternative options.

    5 of 5 people found this useful