• 1.0 out of 5 stars

    Very very very poor product

    • Written by daniel H from southampton

    I bought this product with my ipad pro and i'm disappointed for a couple of reasons. Firstly, the whole thing is a bit flimsy, the keyboard is flexible and doesn't attach to the ipad in a secure way, leaving it to flap about. The magnetic docking is also a bit rubbish (the keyboard frequently gets detached from the ipad when putting in and taking out of a bag and generally opening and closing the thing. I am also suffering from the problems that many others are experiencing 'device not supported' and too often the thing doesn't work. To cap it all off, it's £169 which is £50 more than the Logitech offering and considering you can get a good quality Bluetooth keyboard for about £30 I fail to see why this poorly designed, poorly manufactured and overpriced product is a worthwhile purchase. It seems to me that Apple are great at making phones, computers and ipads but absolutely terrible at making accessories. Up your game Apple !

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Really wish it worked

    • Written by Ben B from New York

    When it works, it’s great. But too often I get the “accessory not supported” error message and it won’t recognize the keyboard at all. Too buggy to be useful.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Great product spoilt by poor quality control

    • Written by Mike R from Huddersfield

    I was lucky enough to get the iPad Pro on day of release, a product I had been waiting for for years, and made sure that I got the new keyboard to go with it to fulfil my ambition of using it as a work tool.

    The keyboard is an excellent design and when it works allows me to now attend meetings with just my iPad, leaving my MacBook back in the office.

    The problem is Apples Quality Control, or lack of it.

    The first keyboard failed within 10 months, and I was lucky enough to be in support so it was replaced without question. Despite the fact that I was in the US when it failed and I bought it in the UK. So BIG Plus to Apple for that.

    However my second keyboard also started to fail around 4 months ago with the dreaded Device Not Supported error, and a quick Internet search will reveal that this is not an uncommon problem.

    As I intend to replace my iPad this year I do not want to fork out another £169 for a faulty product that will most likely not fit on the new iPad, so I have lived with the problem for the last 4 months.

    I have tried all of the suggested fixes on-line, some work, some don't and as there is no discernible pattern to the failures I just have to live with it and hope that the keyboard works when I am in a meeting and need to use it.

    Fix the quality and this is a solid 5 star product. I nearly gave it 1 star, but at the end of the day it is a good product let down by poor quality control - or maybe a design flaw.

  • 1.0 out of 5 stars

    So, so very disappointing

    • Written by B A H from Harrogate

    I had admired a friend’s Smart Keyboard, but he warned me about intermittent connection problems. I ordered one anyway, and received it just before a trip. I should have just left it at home, since I have only been able to get it to work once for about one minute. The “smart” keyboard is now relegated to my bag, and I am typing this on my on-screen keyboard. I’ve tried all of the online suggestions for “fixing” the problem, other than throwing it in the bin. At this point it is nothing but an expensive iPad stand and case, and isn’t very good at those tasks either. I shall be returning this horrible product as soon as I return home. Apple should be ashamed of themselves.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Wait for better if you can

    • Written by Paul M from Chelsea

    First the bad. Rather flimsy plastic which I expect to wear out in a couple of years. Also, when the keyboard is folded back the weight of the iPad weighs down causing tension on the spine of the keyboard which will hasten deterioration. Way overpriced. Doesn't protect the rear of the iPad. No dedicated keys for volume and seemingly no short cuts for volume either. No back light. When folded into a keyboard the micro fibre is on the base of the stand and so will pick up any dirt on the surface it is placed, which will then transfer to the screen. The same problem occurs when the keyboard is folded back out the way, the micro-fibre is exposed. Worst of all the keyboard frequently loses connection and you must detach and reattach to regain its capability. This is not simply a fault with mine as I have used these keyboards in several Apple stores which have the same issue. Also not really suited for working on a lap due to the flimsy construction, far better suited to table top use.

    On the plus, it's a keyboard, it works when it's working, and it's pretty much all that's available.

    5 of 5 people found this useful

  • 4.0 out of 5 stars

    Great feel keyboard- great steadiness

    • Written by Joseph M from Derby

    The keys on the keyboard feel great to use. The steady design doesn’t make the screen wobble at all. I would have given 5 stars if this case protected the back of the iPad. I think for the £169 I paid, it could have been implemented.

    0 of 1 people found this useful

  • 3.0 out of 5 stars

    Great keyboard but now having issues

    • Written by Fiona C from Wellington

    I bought this item just over a year ago. It has a great feel to the keyboard, although it did take a bit of time getting used to the flatter keys. I use it all the time for uni work and it has been great. No need to worry about the battery going dead as it runs off the iPad and the connectivity has been great.
    However since I have done the last update on my iPad I seem to be having issues every time I come to use it. It constantly gives me the message that the 'accessory is not supported'. The only way to get it to work again is by restarting the iPad with it disconnected. I really hope that this can be sorted in the next software upgrade as at this price and an apple product I would expect more

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Brilliant - IF it works

    • Written by John D from Carlton

    I got an iPad Pro and the Apple cover for the back plus the Smart keyboard about 10 months ago. Superb - IPad is a dream, and though it was cumbersome compared with the old iPad2 I was used to carrying around, I soon got used to it.
    I also got used to using the keyboard for typing. It's excellent - I coped with lack of hard £ button etc, just really good to be able to type quickly and horizontally while the screen is facing you.

    BUT BUT BUT - after updating the operating system I started getting the "This device is not supported " message. Initially closing apps and restarting often got rid of it. Now it doesn't, and my £130 keyboard is an expensive and second-rate screen protector.

    I've been on many forums and it is clear that this is a very common problem worldwide; and that Apple appear not to be interested in acknowledging or solving it. I like My iPad and invested over £1100 on it, so will not be changing anytime soon. But when the time comes to upgrade, if this hasn't been sorted out, Apple will lose a customer. Shocking. Apple used to be hyper-dependable. Things just worked and they fixed problems quickly. Now.....

    10 of 10 people found this useful

  • 3.0 out of 5 stars

    OK as a keyboard, but rubbish as a case

    • Written by Richard C from Kirby Le Soken

    Pros - The actual keyboard layout is very good, the keys are nicely spaced and I think the key press feels good when typing. It hasn't broken yet, despite falling to the ground a couple of times

    Cons - The cover is held on magnetically, I have found that it falls off, if you fold or in-fold it quickly.
    - if you fold the cover back and hold the device in portrait mode then I find the whole things feels heavy AND unbalanced, I normally have to remove the device from the case altogether when using it in Portrait mode
    - no backlite keys means that I can't type without a light on
    - overs no protection to the rear or sides of the iPad

    Summary - When the case breaks (from falling off) I will not replace it with the same one! It's one of the few disappointing Apple purchases that I've made.

    6 of 7 people found this useful

  • 4.0 out of 5 stars

    Good overall

    • Written by Szabolcs Botond P from London

    1) The angle of the ipad could be a little more upright
    2, It is hard to press the keys with your pinkies sometimes
    3) The keyboard itself is quite heavy

    I think it is easy to fold.

    2 of 3 people found this useful

  • 3.0 out of 5 stars

    Great idea, poor execution

    • Written by Kieran M from London

    I got this as a gift with my iPad Pro.
    The problem isn't the keyboard itself which works as described, it's the way it folds out.
    On a straight surface the keyboard itself sits 5-6mm off the surface, so when I type, it moves up and down.
    Surely these were tested on the iPad Pro.
    If not, it may be that mine is defective.
    Jonny Ives, where are you?

    4 of 4 people found this useful

  • 5.0 out of 5 stars


    • Written by James S from BRISTOL

    This is a comfortable keyboard to use: it has a lovely feel to it, the keys spring back sweetly and you can type all morning on it.
    It even has a pleasant sound to it. I like it. Bit pricey, but it's Apple. Good kit.

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    Handy and useful

    • Written by Daz M from churt

    Got from the Apple Store is a useful bit of kit for the iPad took a few days to get use to is shame it doesn't protect the back of the iPad so had to buy separate cover to prevent starches from appearing. Is good quality but think the price could be a bit lower. But would recommend.

    21 of 24 people found this useful

  • 2.0 out of 5 stars


    • Written by Michael H from Godalming

    The keyboard itself is really good - nice touch, once you get used to keeping your knuckles away from the touch sensitive screen.

    However the way the keyboard folds out is really awful! I can't imagine Jonny Ives designed this. It flops all over the place and getting it set up is like making origami.

    21 of 26 people found this useful

  • 1.0 out of 5 stars

    Disappointed, cheap toy feel

    • Written by Andrew S from Solihull

    What a disappointment. Feels very flimsy. Keys are horrible, reminds me of a cheap calculator. I paid £139 for this toy. Having used it for a week now I would not purchase this again even if it was £1.39.

    26 of 33 people found this useful

  • 5.0 out of 5 stars

    Brilliant Keyboard. £. sign help

    • Written by Kevin C from Preston

    Just to point out as not in shortcut keys help,to get the £ sign hold down Shift and Caps lock together then press 3 while holding them down, press caps lock again on its own after ,or all your typing will be in uppercase. Hope this helps someone.

    24 of 28 people found this useful

  • 1.0 out of 5 stars

    Apple - Seriously?

    • Written by Alastair M from Glasgow

    £139 for a keyboard you may only use occasionally. It only offers protection for the iPad screen leaving the back exposed to the elements. If you want the back protected, you'll need to part with an additional £65 for a silicon 'case' that only offers back protection. So, as it stands, £204 for a complete case to protect your iPad with the additional benefit of a keyboard. Remember, this is a device that essentially runs a mobile operating system, it is not a laptop. Rip off.

    38 of 78 people found this useful

  • 4.0 out of 5 stars

    Ipad pro keyboard

    • Written by Nicola M from PRESTON

    When I was bought the iPad Pro for Christmas I was told not to open the box unless I was sure I wanted to keep it, as the store would swap it for a macbook if I would prefer a laptop. I was torn, knowing I should go into the shop after Christmas and properly weigh up which I should have.

    Curiosity got the better of me. Even though i have a mini and an air, I wanted to see the Pro, so I justified keeping the pro by ordering the smart keyboard claiming that this would be the best of both worlds. It was very annoying that there was three week wait and that no stores anywhere close by stocked them. As an impulse buyer these sort of waits really annoy me.

    I admit I was dubious, having had a cheaper keyboard for one of the other iPads and giving up on it after a few attempts. Also I sit back on the sofa and tend to rest the iPad on the arm of the chair. I doubted it would feel very stable and Id have to use the iPad on a tray.

    Despite all these concerns I am totally sold on the keyboard. It is incredibly easy to attach, you don't need to pair it, and importantly it doesn't come detached from the iPad all the time, like the smart covers tend to do on the regular iPads. It is also surprisingly stable when I am resting it on the arm of the chair. I can type away merrily on it without feeling like it might fall off any minute. For the first time, I am using an iPad for things I would usually save for when I am sat at the computer desk on the mac.

    I still can't decide if I should have gone for the mac book or not, though I think I would definitely have regretted choosing the iPad pro if I didn't have this keyboard.

    Its amazing how irritating not having a £ sign on the keyboard though. I shouldn't have to google how to bring that up and it drives me potty that I can never remember. I also think its way overpriced at £139. It would be nice if it came in different colours, though to be fair my other 2 smart covers are also grey and I did have a choice when buying them!

    82 of 101 people found this useful

  • 5.0 out of 5 stars

    Excellent keyboard

    • Written by Stephen C from Brighton

    Before buying this I checked out reviews and I was undecided between buying this or the cheaper Logitech Create Keyboard. On seeing them in person the Logitech just seemed the wrong choice, it may be cheaper but it effectively turned the iPad into a laptop, which defeats the point. The Smart Keyboard is lighter and yes it doesn't add protection to the back of the iPad pro it is actually a better keyboard. It feels good when typing and unfolds in seconds, the keyboard can be detached in seconds, unlike the Logitech which takes some effort to snap out of the case. Many of the reviews say the keys on the Smart Keyboard are too noisy, that is rubbish. I bought the silicone case to protect the back. This adds a bit of weight to the iPad Pro, but not as much as Logitech Create does. The only thing I can criticise is the price, but I am not going to mark down my rating because of this, I feel I actually paid for what I have purchased. It's a great keyboard.

    200 of 218 people found this useful

  • 5.0 out of 5 stars

    Smart Keyboard for IPad pro

    • Written by Maha A from London

    This Keyboard is amazing instead of taking laptop all around you it's easy to carry the IPad pro were ever you go. The keyboard feels soft In your hands. Its comfortable for everyone

    93 of 116 people found this useful