• 4.0 out of 5 stars

    The faulty connections message fix.

    I have had the keyboard for just about one year and I’m getting a message saying accessory not supported. To all with this problem disconnect the iPad completely from the keyboard blow any dust of the side near the connections. (This issue is more common in the summer as the keyboard doesn’t cope with the heat very well) Then at an angle face down, push to the magnetic bar until it magnetically connects. Then tilt upright and it should work like usual.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Keyboard doesn't consistently connect with the iPad

    I bought this to serve as a more practical solution for typing on the move i.e. it would be both portable, lightweight, convenient and easy-to-use. Unfortunately the keyboard does not form a consistent connection with the iPad - the three pins that magnetically connect to the side of the iPad appear to be misaligned, meaning I have to manually slide the keyboard left and right in order to get it to work. This is a constant frustration and given the high price-point, was surprisingly poor. I did contact Apple Support and they offered me a replacement keyboard - which suffered from exactly the same problem. Given the vast number of people that have complained online, I'm surprised that Apple haven't done anything to resolve the issue. The keyboard works great when the connection is stable, but I shouldn't have to realign the connectors every time I want to use it.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Poor value

    I’ve had two: both have stopped working after a year (this accessory is not supported... becomes a constant pop up). Given the price this represents very poor value.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Short Life

    Was excellent for about 2 years then started to fail due to connection problems. Short life.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Poor value for money

    This keyboard began failing just after warranty ran out and now wont connect at all. Far too expensive to be a 'disposable' item after 18 months.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    Completely disappointed

    I got talked into buying one of these from 02 when buying the iPad Pro 12.9
    When it arrived I was quite impressed but this quickly changed, it’s got so many faults , the fact it doesn’t cover the back of the iPad is a bad design so you have to buy another case to go with it, the thing falls off every two minutes when moving it and the keyboard bearly works without taking it off and putting back on again, when watching tv it’s hard to get the screen to sit at the right level it’s always tilted back to far and needs something wedging in the case to sit upright more, for 169.00 this a rip off and not worth the money . Apple I love your products but this one is bad in so many ways , to be honest I only have one good thing to say about it and that’s the fact it didn’t need extra power and worked off the iPad which means zero messing around.
    If anyone is reading this thinking about buying it DONT save your cash and buy a better version online, unless apple do an updated version in the future.

    28 of 29 people found this useful

  • 2.0 out of 5 stars

    Not well thought out ...

    It seems to me that Apple launches a product and somewhere along the customer journey they seem to miss out on how the customer will actually use the product. The case is clumsy and toppled over very easily if you are using it to just view the screen. There is nowhere to keep the pencil which has now become redundant as I dislike carrying separate pens. Other alternative cases seem to be able to carry the pencil but you cannot attach the keyboard. Others will catch up ... Apple must remain true to one of its core values ... customer first.

    26 of 27 people found this useful

  • 1.0 out of 5 stars

    ‘This accessory not supported’

    A great product that does make the iPad more sturdy.
    Unfortunately, my keyboard failed after casual use which is not what you expect from an Apple product so very disappointing.

    33 of 34 people found this useful

  • 1.0 out of 5 stars

    Rubbish

    It was good to start with but only lasted a few months. Very overpriced

    33 of 35 people found this useful

  • 1.0 out of 5 stars

    Very Poor Quality and Unreliable

    I have now had two keyboards fail within two years with only light business use. The keyboard is once again ‘not recognised’ by my iPad Pro; a repeat problem that left me high and dry on a two-day work trip. The cost of this accessory is obscene for the quality, and has proven that my intention to use an iPad Pro as a secondary ‘laptop’ for short trips was too optimistic. This simply isn’t good enough Apple!

    43 of 45 people found this useful

  • 2.0 out of 5 stars

    Good while it lasted.. two failed now, C'mon apple...do the right thing

    These keyboards are very good when they work albeit with an eye-watering price tag that could buy you a shiny new laptop elsewhere... the problem starts when you use them everyday... two consecutive keyboard failures now and radio silence when suggesting that for £170 they should cope with daily use and they just can't .... the suggestion that my failures are unusual is a little patronising given that number of them failing.... Apple, I have more than one of just about everything product your sell and love you but please please come clean on this, fix this problem proactively, and look after your presently loyal clientele! I'm off to buy my third one as the second one consecutively failed just out of warranty.. iPad 2yrs and a few months old....three smart keyboards so far.... and counting!

    56 of 58 people found this useful

  • 1.0 out of 5 stars

    Expensive for something that fails..

    Great for the first few weeks. Now it refuses to connect or fails completely - would of expected more from apple - looks good but a total waste of money - doesn't last & now can't be used... disappointing..

    50 of 51 people found this useful

  • 5.0 out of 5 stars

    Fine and reliable keyboard

    A little expensive but I've found it worth it. Used for work almost every day for nearly two years. Starting to show a little wear but no where near as much as I expected by now. Mine is first generation US layout but no worries. Easy to type with and adds little to no weight to the iPad. I've been well happy with it.

    19 of 26 people found this useful

  • 1.0 out of 5 stars

    Rubbish

    Keyboard stops working in a very short period of time, and because of this faultiness, the actual inbuilt keyboard on the system of the iPad stops working and it doesn"t seem to pop up. Waste of money.

    67 of 69 people found this useful

  • 1.0 out of 5 stars

    Product failed / accessory not supported msg / intermittent connection

    This product has stopped working just over 1 year of ownership. Very disappointed.

    77 of 77 people found this useful

  • 1.0 out of 5 stars

    Very poor quality for the price

    For an Apple product this is very sub standard, mine started to fail just out of warranty and now intermittently disconnects or refuses to connect as well as displaying the "this accessory is not supported" message. I'm not alone there are hundreds of people experiencing the same fault on Apples support communities site. £169 for something that can barely last a year is very poor indeed.

    266 of 278 people found this useful

  • 4.0 out of 5 stars

    Good laptop alternative

    I purchased this keyboard as I'm about to start university and it was an alternative to a new lightweight laptop. I must say I am impressed with the overall design, whist the iPad is stood there is no question of it's stability if you're tapping the screen. The keys have a nice feel when you're typing, just like a laptop and they're covered in a fabric that seems pretty hard wearing. The fact that it's connected via the Smart Connector means it saves time that you would use connecting to Bluetooth keyboards. The one extra this item might benefit from is a backlight however the light from the iPad screen keeps it lit pretty well. Considering everything I would be more than happy to recommend this keyboard to any of my friends or family.

    151 of 166 people found this useful

  • 4.0 out of 5 stars

    Expensive but worth it for some

    It is pretty expensive, lets face it, but it is Apple. I wanted a keyboard for the Pro that snapped in. While I didn't want a case per say because I wanted to remove it when I was say using the iPad as a tablet. The Logitech keyboard for the Pro I had heard some issues with scratching the screen, so avoided that and splashed out on this keyboard. It does take some time to get used to typing but hey, was able to code up a website with no trouble.

    Pros: It feels like quality materials, looks beautiful and doesn't add as much weight.

    Cons: It is clunky, because it folds back in on itself so the keys don't touch or damage the screen there is a flap that may annoy.

    165 of 187 people found this useful