• 1.0 out of 5 stars

    For its price, its not worth it.. does not last long..

    • Written by kristelle C from Edinburgh

    I loved this keyboard but right after i finished my contract on my ipad pro and now, it stopped working or having its hiccups.. after a month its done. Went to apple store to get it looked at. They offered me a replacement for £135. Didn't even explain whats wrong and felt like he was rushing me to finish my appointment, so i forgot to ask what could’ve been the problem!

    Not buying again... knowing it will only last 1 year or so..

  • 1.0 out of 5 stars

    Total and utter rubbish

    • Written by Stuart M from Street

    What is it with apple charging you a fortune for something you can get down the market for a tenner, no what you get down the market actually works.
    This product is the worst product I have ever bought from apple and I have had three laptops that never worked. Don’t waste your money or time, I sent mine back within ten minutes of it being delivered. Apple seem to think they can treat you like an idiot an make total rubbish and charge you a fortune, well I have news for you apple you can’t any longer.

    0 stars

    11 of 24 people found this useful

  • 1.0 out of 5 stars

    As per the others. Great for 18 months

    • Written by Rob M from LONDON

    It would appear that I also have fallen foul of the shoddy keyboard. It has been great since Jan 18 when I brought it. however it now doesn't work at all.

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    Limited Life - Apple should admit the issue

    • Written by Grant W from Swindon

    What a disappointment. Apple need to admit that this product will last “about a year” and then stop working.

    Like many other reviewers on here - my Smart Keyboard just lasted the warranty period and then stopped working all together. It was within 13 months of purchase and Apple store refused to replace/help. Usual nonsense about it being “not a known problem” and “normal wear and tear”. I had been in touch with them when it was 11 months old and I had started getting the accessory problem warning. They just went through a few simple fixes and it would connect for a while and then stop.

    It is frustrating that a company which makes so much of its reputation is prepared to allow such problems to continue. I was not even offered a discount on a new keyboard. I know it is a 12 month warranty period; i know that it is what we agree to when buying the product. However, this is a well documented issue.

    Please sell this item responsibly - be honest about these issues with your customers. This keyboard will likely last a year and you will then need to buy a new one.

    I also noted that the keyboard really drained the power after about 10-11 months.

    21 of 24 people found this useful

  • 1.0 out of 5 stars

    Literally coming apart at the seams after a year.

    • Written by Andrew C from LONDON

    So, for £159... the product Is a year and 3 months old (so conveniently just out of warranty) and now the side seam of the keyboard is ungluing where the air holes were... it;s not physical damage, it lives in an ipad case and the corresponding part of the fold is not damaged either it didn’t receive a blow or constant rubbing; just ungluing - literally coming apart at the seams.

    Going by other reviews it seems the product does not have an acceptable useful life; unless you want to spend this on product that only lasts a year, be warned.
    Really like the button feedback (a bit loud clicky but satisfying if you’re the user :-))and the tactility is good, but construction quality is evidently poor.

    54 of 56 people found this useful

  • 1.0 out of 5 stars

    Not Impressed

    • Written by KEITH W from Newcastle-upon-Tyne

    Worked well for 13 months, the case is is coming apart and "accessory not supported" message showing all the time. The keyboard will not work at all. I feel cheated after paying top money. I expected something better from Apple. They will not entertain a replacement as it is a month out of warranty. They even had the cheek to offer me a replacement for £130.00. Not a long term product in my opinion.

    54 of 57 people found this useful

  • 1.0 out of 5 stars

    Good but doesn’t least.

    • Written by Robert L from Wakefield

    I bought one of these just over a year ago to team up with my new 10.5 iPad Pro and iPencil. Worked great for about 10 months and then stopped.

    Went back to the Apple store where it came from and explained/complained and they ordered a new one.

    This worked fine for about three months until I started getting the “accessory not supported” notice and this has packed up as Wellington the last month or so, when I was abroad working!

    This is very poor considering the cost of the keyboard cover, I do not expect an expensive product from a world leading manufacturer to become unusable after such a short time.

    During my conversation when I replaced it, I got the impression that it is a commonly known fault and possible based around where the keyboard folds along the ‘hinge’ line. Perhaps the thin wiring in here breaks easily?

    If this is known then I suggest that it is sold as “Not fit for purpose” and we should get a refund or lifetime replacements.

    I will be going back to complain again but recall being told that as a replacement it would not have the 12 month guarantee so it makes you wonder how many they expect to break!

    Being a long time Apple user and having numerous Apple products, this is the first time I have been dissatisfied with one of their products.

    49 of 52 people found this useful

  • 2.0 out of 5 stars

    A good first effort, but lots of room for improvement

    • Written by Gero V from London

    A good first effort, but I think there is a lot of rooom for improvement on version 2. Quality isn’t fantastic - it feels like it will last, which is good, but its not very refined - for example, the edges of the case/keyboard are sharp enough to cut you. The finish is OK, but pretty basic - a fabric finish would have been nicer and more in keeping with the apple brand. It’s very noisy... really noisy.. enough that colleagues comment when you are tapping away in meetings (don’t sit next to the telecom mic!!). Hopefully I will get quieter with time! I think the lack of travel doesn’t really help. I don’t see why the keyboard could not have been larger - i’m Sure the origami design would allow for this and it would have been nicer to have at least 1 more row of keys for inclusion of short cuts (lifting your hand up to the screen is slow and cumbersome). The lack of backlit keys limits the lusefullness of the keyboard to. Overall, its basic, but get the job done in a portable design. If you are trying to get some serious typing done however, i’d Look for alternatives!

    15 of 16 people found this useful

  • 1.0 out of 5 stars

    Not functioning after 6 months

    • Written by ildiko S from frinton on sea

    I bought this with my new iPad Pro 1 year ago and a few months ago just stopped functioning completely

    24 of 26 people found this useful

  • 1.0 out of 5 stars

    Typical Apple ripoff

    • Written by Arno M from Weybridge

    I bought the keyboard last year for my iPad Pro. It worked until I updated to iOS 12. Since then I get the message “This accessory is not supported”. As many times before you waste your money on expensive kit and when the next update comes it is useless rubbish. £159 for just over one year usage is quite a lot.

    36 of 45 people found this useful

  • 4.0 out of 5 stars

    Great product, but not quite up to Apple standard

    • Written by Connor W from Evergreen

    This keyboard is so comfortable to type and work on, even on my lap. However, after a few months the corners began to fray, and loose strings started poking out of the edges. I am still pleased with my purchase, but I feel Apple didn’t work as hard to make sure it didn’t fray. I wish the keyboard was made out of something more durable, but would still recommend this product.

    15 of 19 people found this useful

  • 4.0 out of 5 stars

    Good keyboard - useless support

    • Written by KEITH M from Shoreham By Sea

    The keyboard's good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

    14 of 17 people found this useful

  • 5.0 out of 5 stars

    Exceeds expectations

    • Written by Alison S from Magherafelt

    This keyboard is simple to connect and use. I haven’t had a problem with the so-called origami design. It is responsive and I can type really quickly on it. I wasted money on a Bluetooth one and wish I had bought this one first. You get what you pay for as the adage goes.

    13 of 17 people found this useful

  • 1.0 out of 5 stars

    Different sizing of new Smart Keyboard

    • Written by David V from Hemel Hempstead

    Very surprised and disappointed to find that the new Smart Keyboard for the new iPad Pro 10.5 is not compatable with the integrated covers from the original version and sits proud of the previous iPad Pro rather than flush. The magnetic fixing strip is wider and so does not fit in. Keyboard also slightly wider and so does not fit flush with the edge of the iPad. This is the third keyboard I have had in two years, they just dont seem robust enough for daily use. Not at all clear from the apple website that there is a size different.

    41 of 62 people found this useful

  • 1.0 out of 5 stars

    Loved my keyboard until it packed up...

    • Written by Maria B from Gotherington

    Great product but extremely expensive as once the 1 year warranty is over, the keyboard only works intermittently, and sometimes wont work at all.
    I have tried all the suggested fixes and the keyboard has not been damaged and has been treated carefully.
    My keyboard is just under two year old and with careful use I would expect it to have a much longer life!

    71 of 74 people found this useful

  • 1.0 out of 5 stars

    Does not last

    • Written by Stephen E from bath

    Does not last! We bought this product about a year ago not sure if it was the hot weather on the holiday but on the hinge side where it attached to the iPad it lost all its shape and I will not stay on properly, pretty useless after one year, waste of money.

    78 of 84 people found this useful

  • 5.0 out of 5 stars

    Perfect complement to the iPad Pro

    • Written by Jason T from BRISTOL

    Like many others, I was hesitant to fork out an extra £160 on top of the iPad Pro... but I'm totally glad I did. The design of this PERFECTLY complements the iPad Pro 10.5 inch. It's incredibly lightweight it allow you to keep it attached when you're not using the keyboard part. It protects the iPad screen really well when not in use. A pleasure to type with. And you don't need to worry about batteries or bluetooth... it all draws it's power from the magic connector - which magically and satisfiably snaps together. It folds really nicely offering a stand as well.

    If I was to provide some constructive feedback to Jony and the design team, I'd suggest the next version has the option to make the keys glow if needed. Unfortunately it's very difficult to type in the dark as the screen isn't angled well enough to shine onto the keyboard. But if you won't be solely typing in the dark, then this won't be an issue for you!

    If you have the iPad Pro, you need this smart keyboard in your life!

    25 of 30 people found this useful

  • 1.0 out of 5 stars

    Started Great but nosedived

    • Written by Steven D from Fleet

    Loved the product at first but now it is a waste of money as it hardly ever works without rebooting 2 or 3 times.

    That said the iPad itself is not as good as my previous ones

    48 of 68 people found this useful

  • 5.0 out of 5 stars

    The perfect addition!

    • Written by Emily P from Ipswich

    This unique keyboard is a true delight! It takes a little adjusting from using normal keyboards but soon you’ll get in the swing of using it. Typing is efficient and quick. Once you get your head around setting the keyboard to your iPad, you’ll be flipping it out in no time. The feel of the key board panels are nice and smooth, only draw back would be the back space not being quick enough when going back on text. Other than that I am enjoying using the iPad Pro and this keyboard very much!

    20 of 24 people found this useful

  • 4.0 out of 5 stars

    Excellent

    • Written by James S from Oxford

    Fittingly, I write this review using the product in question.

    Excellent quality and feel out of the box, neatly presented as you would expect. Arrives essentially without instructions, which is testament to its straightforward operation – a strong magnetic connector pairs the keyboard with the iPad instantly, providing everything it requires and freeing you from any need to charge the thing independently. Both of its sanctioned positions (upright, with and without keyboard) are easy to get in and out of, and provide a solid footing and tolerable working angle.

    It’s interaction with the software (on screen) keyboard is well thought out and intuitive – the software automatically hides itself when you’re using the Smart Keyboard as you’d expect, but handily reappears when you want to use emoji etc. Hold ⌘ to view keyboard shortcuts for the current app. ⌘ + space to open Spotlight on the Home Screen makes it easy to jump to apps without needing to poke at the screen.

    I find the keyboard itself pleasant enough to type on. It certainly has more travel and click than I had anticipated considering its form. I’ve tried it out on a table, on the floor, in bed and on my lap – all painless enough, though you might expect to miss a key or two on the softer or more uneven surfaces, as the plastic construction and ‘hinged’ assemblage does have some give in it.

    All around a solid device that makes a great productivity-boosting addition to iPad Pro. A star docked for its lack of a place to put Apple Pencil, and for being a touch heavier than would be ideal. A little pricy too but, provided it lasts the test of time, a cost that I expect to be repaid by its contribution to versatility and convenience.

    31 of 32 people found this useful