• 1.0 out of 5 stars

    Literally coming apart at the seams after a year.

    • Written by Andrew C from LONDON

    So, for £159... the product Is a year and 3 months old (so conveniently just out of warranty) and now the side seam of the keyboard is ungluing where the air holes were... it;s not physical damage, it lives in an ipad case and the corresponding part of the fold is not damaged either it didn’t receive a blow or constant rubbing; just ungluing - literally coming apart at the seams.

    Going by other reviews it seems the product does not have an acceptable useful life; unless you want to spend this on product that only lasts a year, be warned.
    Really like the button feedback (a bit loud clicky but satisfying if you’re the user :-))and the tactility is good, but construction quality is evidently poor.

    56 of 59 people found this useful

  • 1.0 out of 5 stars

    Not Impressed

    • Written by KEITH W from Newcastle-upon-Tyne

    Worked well for 13 months, the case is is coming apart and "accessory not supported" message showing all the time. The keyboard will not work at all. I feel cheated after paying top money. I expected something better from Apple. They will not entertain a replacement as it is a month out of warranty. They even had the cheek to offer me a replacement for £130.00. Not a long term product in my opinion.

    57 of 60 people found this useful

  • 1.0 out of 5 stars

    Good but doesn’t least.

    • Written by Robert L from Wakefield

    I bought one of these just over a year ago to team up with my new 10.5 iPad Pro and iPencil. Worked great for about 10 months and then stopped.

    Went back to the Apple store where it came from and explained/complained and they ordered a new one.

    This worked fine for about three months until I started getting the “accessory not supported” notice and this has packed up as Wellington the last month or so, when I was abroad working!

    This is very poor considering the cost of the keyboard cover, I do not expect an expensive product from a world leading manufacturer to become unusable after such a short time.

    During my conversation when I replaced it, I got the impression that it is a commonly known fault and possible based around where the keyboard folds along the ‘hinge’ line. Perhaps the thin wiring in here breaks easily?

    If this is known then I suggest that it is sold as “Not fit for purpose” and we should get a refund or lifetime replacements.

    I will be going back to complain again but recall being told that as a replacement it would not have the 12 month guarantee so it makes you wonder how many they expect to break!

    Being a long time Apple user and having numerous Apple products, this is the first time I have been dissatisfied with one of their products.

    51 of 54 people found this useful

  • 1.0 out of 5 stars

    Not functioning after 6 months

    • Written by ildiko S from frinton on sea

    I bought this with my new iPad Pro 1 year ago and a few months ago just stopped functioning completely

    27 of 30 people found this useful

  • 1.0 out of 5 stars

    Typical Apple ripoff

    • Written by Arno M from Weybridge

    I bought the keyboard last year for my iPad Pro. It worked until I updated to iOS 12. Since then I get the message “This accessory is not supported”. As many times before you waste your money on expensive kit and when the next update comes it is useless rubbish. £159 for just over one year usage is quite a lot.

    39 of 49 people found this useful

  • 1.0 out of 5 stars

    Different sizing of new Smart Keyboard

    • Written by David V from Hemel Hempstead

    Very surprised and disappointed to find that the new Smart Keyboard for the new iPad Pro 10.5 is not compatable with the integrated covers from the original version and sits proud of the previous iPad Pro rather than flush. The magnetic fixing strip is wider and so does not fit in. Keyboard also slightly wider and so does not fit flush with the edge of the iPad. This is the third keyboard I have had in two years, they just dont seem robust enough for daily use. Not at all clear from the apple website that there is a size different.

    43 of 65 people found this useful

  • 1.0 out of 5 stars

    Loved my keyboard until it packed up...

    • Written by Maria B from Gotherington

    Great product but extremely expensive as once the 1 year warranty is over, the keyboard only works intermittently, and sometimes wont work at all.
    I have tried all the suggested fixes and the keyboard has not been damaged and has been treated carefully.
    My keyboard is just under two year old and with careful use I would expect it to have a much longer life!

    73 of 77 people found this useful

  • 1.0 out of 5 stars

    Does not last

    • Written by Stephen E from bath

    Does not last! We bought this product about a year ago not sure if it was the hot weather on the holiday but on the hinge side where it attached to the iPad it lost all its shape and I will not stay on properly, pretty useless after one year, waste of money.

    80 of 87 people found this useful

  • 1.0 out of 5 stars

    Started Great but nosedived

    • Written by Steven D from Fleet

    Loved the product at first but now it is a waste of money as it hardly ever works without rebooting 2 or 3 times.

    That said the iPad itself is not as good as my previous ones

    49 of 70 people found this useful

  • 1.0 out of 5 stars

    Don’t buy it

    • Written by Josh L from Fordingbridge

    I bought this apple keyboard not once but twice and each time it’s has given me problems. Not so much with the usability side of it but more so when you connect it to the iPad. My advice is to look else where for another brand of keyboard and not to waste your money on this one.

    68 of 85 people found this useful

  • 1.0 out of 5 stars

    Sorry not good enough

    • Written by Matthew M from Yeovil

    I bought one of these for my iPad Pro about a year ago and it has already failed. When attached, it continually disconnects and reconnects and so renders the product useless as you have the screen keyboard popping up then disappearing constantly. This is the first apple ‘product I have ever been disappointed by.

    95 of 103 people found this useful