• 1.0 out of 5 stars

    Sorry not good enough

    • Written by Matthew M from Yeovil

    I bought one of these for my iPad Pro about a year ago and it has already failed. When attached, it continually disconnects and reconnects and so renders the product useless as you have the screen keyboard popping up then disappearing constantly. This is the first apple ‘product I have ever been disappointed by.

    93 of 100 people found this useful

  • 1.0 out of 5 stars

    Does not last

    • Written by Stephen E from bath

    Does not last! We bought this product about a year ago not sure if it was the hot weather on the holiday but on the hinge side where it attached to the iPad it lost all its shape and I will not stay on properly, pretty useless after one year, waste of money.

    78 of 84 people found this useful

  • 1.0 out of 5 stars

    Loved my keyboard until it packed up...

    • Written by Maria B from Gotherington

    Great product but extremely expensive as once the 1 year warranty is over, the keyboard only works intermittently, and sometimes wont work at all.
    I have tried all the suggested fixes and the keyboard has not been damaged and has been treated carefully.
    My keyboard is just under two year old and with careful use I would expect it to have a much longer life!

    71 of 74 people found this useful

  • 1.0 out of 5 stars

    Literally coming apart at the seams after a year.

    • Written by Andrew C from LONDON

    So, for £159... the product Is a year and 3 months old (so conveniently just out of warranty) and now the side seam of the keyboard is ungluing where the air holes were... it;s not physical damage, it lives in an ipad case and the corresponding part of the fold is not damaged either it didn’t receive a blow or constant rubbing; just ungluing - literally coming apart at the seams.

    Going by other reviews it seems the product does not have an acceptable useful life; unless you want to spend this on product that only lasts a year, be warned.
    Really like the button feedback (a bit loud clicky but satisfying if you’re the user :-))and the tactility is good, but construction quality is evidently poor.

    54 of 56 people found this useful

  • 1.0 out of 5 stars

    Not Impressed

    • Written by KEITH W from Newcastle-upon-Tyne

    Worked well for 13 months, the case is is coming apart and "accessory not supported" message showing all the time. The keyboard will not work at all. I feel cheated after paying top money. I expected something better from Apple. They will not entertain a replacement as it is a month out of warranty. They even had the cheek to offer me a replacement for £130.00. Not a long term product in my opinion.

    54 of 57 people found this useful

  • 1.0 out of 5 stars

    Don’t buy it

    • Written by Josh L from Fordingbridge

    I bought this apple keyboard not once but twice and each time it’s has given me problems. Not so much with the usability side of it but more so when you connect it to the iPad. My advice is to look else where for another brand of keyboard and not to waste your money on this one.

    67 of 83 people found this useful

  • 1.0 out of 5 stars

    Good but doesn’t least.

    • Written by Robert L from Wakefield

    I bought one of these just over a year ago to team up with my new 10.5 iPad Pro and iPencil. Worked great for about 10 months and then stopped.

    Went back to the Apple store where it came from and explained/complained and they ordered a new one.

    This worked fine for about three months until I started getting the “accessory not supported” notice and this has packed up as Wellington the last month or so, when I was abroad working!

    This is very poor considering the cost of the keyboard cover, I do not expect an expensive product from a world leading manufacturer to become unusable after such a short time.

    During my conversation when I replaced it, I got the impression that it is a commonly known fault and possible based around where the keyboard folds along the ‘hinge’ line. Perhaps the thin wiring in here breaks easily?

    If this is known then I suggest that it is sold as “Not fit for purpose” and we should get a refund or lifetime replacements.

    I will be going back to complain again but recall being told that as a replacement it would not have the 12 month guarantee so it makes you wonder how many they expect to break!

    Being a long time Apple user and having numerous Apple products, this is the first time I have been dissatisfied with one of their products.

    49 of 52 people found this useful

  • 1.0 out of 5 stars

    Started Great but nosedived

    • Written by Steven D from Fleet

    Loved the product at first but now it is a waste of money as it hardly ever works without rebooting 2 or 3 times.

    That said the iPad itself is not as good as my previous ones

    48 of 68 people found this useful

  • 1.0 out of 5 stars

    Typical Apple ripoff

    • Written by Arno M from Weybridge

    I bought the keyboard last year for my iPad Pro. It worked until I updated to iOS 12. Since then I get the message “This accessory is not supported”. As many times before you waste your money on expensive kit and when the next update comes it is useless rubbish. £159 for just over one year usage is quite a lot.

    36 of 45 people found this useful

  • 1.0 out of 5 stars

    Not functioning after 6 months

    • Written by ildiko S from frinton on sea

    I bought this with my new iPad Pro 1 year ago and a few months ago just stopped functioning completely

    24 of 26 people found this useful

  • 1.0 out of 5 stars

    Different sizing of new Smart Keyboard

    • Written by David V from Hemel Hempstead

    Very surprised and disappointed to find that the new Smart Keyboard for the new iPad Pro 10.5 is not compatable with the integrated covers from the original version and sits proud of the previous iPad Pro rather than flush. The magnetic fixing strip is wider and so does not fit in. Keyboard also slightly wider and so does not fit flush with the edge of the iPad. This is the third keyboard I have had in two years, they just dont seem robust enough for daily use. Not at all clear from the apple website that there is a size different.

    41 of 62 people found this useful

  • 1.0 out of 5 stars

    Limited Life - Apple should admit the issue

    • Written by Grant W from Swindon

    What a disappointment. Apple need to admit that this product will last “about a year” and then stop working.

    Like many other reviewers on here - my Smart Keyboard just lasted the warranty period and then stopped working all together. It was within 13 months of purchase and Apple store refused to replace/help. Usual nonsense about it being “not a known problem” and “normal wear and tear”. I had been in touch with them when it was 11 months old and I had started getting the accessory problem warning. They just went through a few simple fixes and it would connect for a while and then stop.

    It is frustrating that a company which makes so much of its reputation is prepared to allow such problems to continue. I was not even offered a discount on a new keyboard. I know it is a 12 month warranty period; i know that it is what we agree to when buying the product. However, this is a well documented issue.

    Please sell this item responsibly - be honest about these issues with your customers. This keyboard will likely last a year and you will then need to buy a new one.

    I also noted that the keyboard really drained the power after about 10-11 months.

    22 of 25 people found this useful

  • 1.0 out of 5 stars

    As per the others. Great for 18 months

    • Written by Rob M from LONDON

    It would appear that I also have fallen foul of the shoddy keyboard. It has been great since Jan 18 when I brought it. however it now doesn't work at all.

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    For its price, its not worth it.. does not last long..

    • Written by kristelle C from Edinburgh

    I loved this keyboard but right after i finished my contract on my ipad pro and now, it stopped working or having its hiccups.. after a month its done. Went to apple store to get it looked at. They offered me a replacement for £135. Didn't even explain whats wrong and felt like he was rushing me to finish my appointment, so i forgot to ask what could’ve been the problem!

    Not buying again... knowing it will only last 1 year or so..

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Total and utter rubbish

    • Written by Stuart M from Street

    What is it with apple charging you a fortune for something you can get down the market for a tenner, no what you get down the market actually works.
    This product is the worst product I have ever bought from apple and I have had three laptops that never worked. Don’t waste your money or time, I sent mine back within ten minutes of it being delivered. Apple seem to think they can treat you like an idiot an make total rubbish and charge you a fortune, well I have news for you apple you can’t any longer.

    0 stars

    12 of 25 people found this useful

  • 2.0 out of 5 stars

    Lovely keyboard if it lasted

    • Written by charlotte G from southampton

    These keyboards are fantastic to use when they are working. I like the feel of the keys to type on and light weight cover for the iPad. I agree a holder for the pencil would be useful. My issue is I have had 2 keyboards now and owned an iPad pro for 18 months, neither have lasted more than 9 months - the keys stop being picked up by the iPad and i get a symbol that says this accessory is not compatible. Its alot of money for so short a lifespan. Im currently looking for alternative solutions that may last a little longer.

    53 of 58 people found this useful

  • 2.0 out of 5 stars

    Completely overpriced - even for Apple standards

    • Written by Matthias M from Peterborough

    The keyboard is of very inferior quality if compared to 3rd party products. The overall feel is extremely cheap. It does not cover your iPad smoothly, and when used on an even desk surface it is wobbly rather than flat.
    The only good point, with it being an Apple product, it works flawlessly with the iPad from the first minute.
    However, it is nowhere near worth the crazy amount of money Apple is asking for!

    42 of 52 people found this useful

  • 2.0 out of 5 stars

    A good first effort, but lots of room for improvement

    • Written by Gero V from London

    A good first effort, but I think there is a lot of rooom for improvement on version 2. Quality isn’t fantastic - it feels like it will last, which is good, but its not very refined - for example, the edges of the case/keyboard are sharp enough to cut you. The finish is OK, but pretty basic - a fabric finish would have been nicer and more in keeping with the apple brand. It’s very noisy... really noisy.. enough that colleagues comment when you are tapping away in meetings (don’t sit next to the telecom mic!!). Hopefully I will get quieter with time! I think the lack of travel doesn’t really help. I don’t see why the keyboard could not have been larger - i’m Sure the origami design would allow for this and it would have been nicer to have at least 1 more row of keys for inclusion of short cuts (lifting your hand up to the screen is slow and cumbersome). The lack of backlit keys limits the lusefullness of the keyboard to. Overall, its basic, but get the job done in a portable design. If you are trying to get some serious typing done however, i’d Look for alternatives!

    15 of 16 people found this useful

  • 3.0 out of 5 stars

    Origami vs Functionality

    • Written by Christopher H from Water

    As expected, the build quality is excellent and the 'snappy' connection feel solid.

    An oversight with many 3rd party producers of bluetooth keyboard cases is that the keys often are in touch with the screen when 'closed up'. This can potentially allow things to be caught between keys and the screen a result in potential damage to your screen. This is not the case with the Apple Smart Keyboard and the way the keyboard folds back inside allows for the extra screen protection.

    This extra protections comes at a cost... It can sometimes feel like you are grappling with a piece of origami when either setting up or putting away.

    Resting on your legs with the keyboard can also be troublesome as it has a join which means it doesn't hold its own weight unless it is on a flat surface. (Think sitting up in bed using your knees as support)

    I would also still very much like to see some sort of integration options for the Apple Pencil. I have had to resort to a third party piece of elastic that does fit well to the Smart Case, but for £160 I think Apple could have better utilised the magnets to 'grip' the pencil or a sleeve on the depressed front of the case to store a pencil.

    282 of 313 people found this useful

  • 3.0 out of 5 stars

    No foreign characters!!

    • Written by Mike H from GLASGOW

    Nice keyboard, but nowhere did the description warn me in advance that there were no foreign characters/accents available when typing with it!! Useless for a full time translator ...

    Not the "international" standard I was expecting from Apple ...

    39 of 51 people found this useful