• 1.0 out of 5 stars

    don’t waste your money

    • Written by Robyn L from Johnstone

    I had my first pair for under a year, they randomly stopped working so i got a second pair and not even after 3 months they stopped working as well. shocking for the price. I will be shopping elsewhere

  • 1.0 out of 5 stars

    Sound great, but poor build quality would put you off

    • Written by Aaron C from Manchester

    I bought these for use at the gym. I seldom used them as my AirPods actually stayed in my ears when working out.
    Decided to get the beats back out after a few months in storage however the battery is completely dead, and the charging system will no longer detect it. They're just outside their warranty and I'm not prepared to pay the £65 to get them repaired. I'd recommend a different brand like Bose SoundSports if you want something similar.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Worst earphones I have ever owned

    • Written by Ewan R from Pontyclun

    I am currently on my third pair of beats X now needing a fourth, the first two pairs I had both completely stopped functioning in one earbud without warning and the current one now has a battery issue where I can charge it to full then go to use it two hours later and the battery is completely dead. I have always carried the headphones in the provided carrying case and never roughly handled them. The only good thing about my experience with these is the apple customer service that has replaced them each time without question however you have to travel to the store each time for a meeting and then once again later in the week to pick a new pair up which is a hassle. Not worth the money or hassle as they just about average in sound quality when they do work anyway. I would recommend buying a different pair of earphones and not these.

  • 2.0 out of 5 stars

    really good...... until the warranty expires

    • Written by Elliott C

    classic apple here. first chance to pry more money out of you they do. sound quality and battery life are amazing, but they will die 15 seconds after the warranty expires. All the reviews on here say the same thing, so let this just add to the mediocre average that could be a lot higher with less commercial greed.

    2 of 2 people found this useful

  • 1.0 out of 5 stars


    • Written by Vikki B from Saltford

    I purchased the first set in Oct 2018 and all was fine for approx four months when they stopped working - took them back to Apple who replaced but said that the warranty would no longer apply. All good - or so I thought .... exactly the same has happened and I now unable to return them.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Two pairs both die just out of warranty?

    • Written by Stephen W from Newcastle upon Tyne

    Whilst I do find the practicality (Lightning cable charge) and comfort of the Beats X to be very good.
    Sound is okay, not as good as Apple's free earphones.

    The main issue is the battery. I had now bought 2 pairs, each pair managing to die just after warranty. I am now on pair three.
    the problem being, currently they cost more to fix than to replace. They say the battery is a consumable.
    This will be my last pair, and would recommend going for something else. They need to sort this out.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Great while they work

    • Written by Molly H from WGC

    Had these for 13 months and they no longer turned on. Contacted customer support and they advised I need a new battery for them which would cost three quarters of what I paid for them in the first place.. They’ve been used in the gym for an hour a day, 5 days a week for just over a year and the battery has broken - ridiculous! Go ahead and buy them if you want to spend a lot on something that breaks in a year. I’m going to a different brand.

    3 of 3 people found this useful

  • 3.0 out of 5 stars

    They Break so easily

    • Written by James B from chippenham

    I've had my beats X for around 5 months, they broke, like all the other comments on here. However, I will give credit to Apple when it is due, as they broke within 5 months they were still in warranty and sent them off for repair, within 3 WD I got sent a new pair , However, I fear that they will also break in 5 months time and if they do I will dramatically change the tone of this review. so currently this review can stay at a 3. I hope they have sent me a new durable model.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Nice while they last

    • Written by James H from London

    I've had these for for just over a year, and now they're a week out of warranty they've completely stopped working. I get a constant pink light which indicates a fault, no connection is possible and I can't even turn them off. If I curl the cable into a certain position the pink light goes off which means it's a mechanical fault with a cable. I've kept these in the case they came with and looked after them. Judging from the other comments there's obviously a problem with the build quality. The sound quality when they work is great, so can only recommend buying if you're happy to replace once a year.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Stopped working just after warranty ran out

    • Written by Carl D from Marston Green

    Great headphones when they worked but now they are broken after 14 months. I don’t even use them that often. Mainly when I fly. I’d be surprised if I’ve used them more than 50 times. They won’t stay connected, won’t stay turned on and won’t stay charged anymore. Looks like a mechanical fault with the wiring inside. They only seem to stay powered up in the the curled up position that you have to put them in to put in the case. SPEND YOUR £100 ON DIFFERENT EARPHONES PLEASE.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    cheap product

    • Written by Tricia G from walthamstow

    I bought this product and I i have spent more time trying to get it replace. I have sent it back to apple 3 times within 1 year. I have not misused this product and to each time i get a replacement it is always the same problem battery will not charge. This product is rubbish and Apple needs to recall and provide customers with good quality products

    5 of 5 people found this useful

  • 5.0 out of 5 stars

    Never let me down

    • Written by Andrew D from Seaton Delaval

    I've been on the same pair of BeatsX earphones since they were released and they haven't let me down once. No software, build or quality issues, they've never missed a Beat (sorry!). I'm reading some terrible reviews of these earphones but I've never had any of the grief others seem to have experienced and mine have been through the wringer!

    I'm looking at Powerbeats Pro's next, but that's only because the media reviews say the sound is amazing and nothing to do with any quality issues on my BetasX and I'll still be hanging on to them.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great, but didn't last very long !

    • Written by Luke I from Caterham

    Great headphones, sounded good, nice and portable, best in the market for what they do and the price. However considering they lasted little over a year for me, they are of poor build quality... wouldn't recommend unless you're ok with buying another pair just outside of warranty period.

  • 1.0 out of 5 stars

    Broke after 10 months, do not buy.

    • Written by Jack M from London

    I thought they were a pretty good set of headphones and decent sound quality, but after 10 months they wouldn't switch on. Tried charging them as I thought the battery was flat and the lights flashed, but no good, they were dead! After reading online this is a common problem and that Apple are very unlikely to repair or replace them. Very disappointed with this purchase and unlikely to buy apple/beats products again.

    5 of 5 people found this useful

  • 3.0 out of 5 stars

    Great while they worked.

    • Written by Will R from Reading

    Honestly these headphones were great while they worked. Comfortable, sounded good (I'm an audio philistine and don't have much to compare them against, but music came out), and they worked great with the iPhone.

    However.. the headphones died completely while within warranty and were sent away for repair, worked great again for a few months, and have just recently died again - now outside of warranty. Its a little difficult to stomach replacing them at this cost when they haven't been used particularly intensively during that time.

  • 1.0 out of 5 stars


    • Written by Edward H from London

    I had two pairs die in the space of 16 months. Red and white lights of death! These headphones come with a 12 month warranty but you only get 90 days on any replacement. Shame as the quality of sound and battery life are excellent but the overall build quality clearly isn't!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Power cut

    • Written by Christa M from Banff

    These seem like good headphones whilst they work however they have a life on them that is equal to the warranty period where they cut out. When you speak to Apple they are unable to help you and say they are willing to charge you to repair them. All in all I would not recommend buying this product.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money

    • Written by Emily G from South Shields

    I got these as a Christmas present in 2017, I used them for a year and they broke. I took them back and got a new pair, they then broke again and I got told I’d have to pay £70 for a renewal (even though it wasn’t my fault, it was a manufactures fault). I offered to pay the £70 and more to get a longer warranty on them and was told that was not possible. There are much better earphones out there for cheaper and don’t break on you twice in the space of a year. Don’t waste your money honestly!

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    absolutely WORST

    • Written by Adrianna P from Romford

    i would even give one star.
    they are the worst headphones ive ever owned.
    i got these as a gift, all worked fine until 9 months later when just suddenly stopped working.
    i had them replaced not ONLY ONCE but like 4 times in the last 6 month.
    i just gave up. its the most irritating thing not having working headphones.
    quality is very similar to other brands. i am currently using the VAVA wireless headphones and im less annoyed.

    i know this is an ongoing issue with the headset as 3 other people i know had the same issue.
    although the customer service team is really good, i just dont think its fun to go through all the steps and still get no good result.

    dont get them cause even if you use them once a week they will still break.
    ive had it. get your game up BEATS.

    5 of 5 people found this useful

  • 1.0 out of 5 stars


    • Written by Justin F from Bromley

    I would urge anyone considering these headphones to not waste their time or money.

    I purchased a black pair in August 2017 - 10 months later they died - red and white flashing light.

    Apple replaced them but said the warranty is not renewed - it is valid from the date of the original purchase. Despite me protesting that this can't be fair considering the first ones were faulty, they said its apple policy

    Fast forward 7 months to today and surprise surprise the replacement headphones have now died - permanent pink light!

    I never write reviews but feel compelled to so to warn others to not wast £130 as I have because Apple do not give two hoots about you despite charging you a premium for a shoddy product.


    11 of 11 people found this useful